Agincare Andover (Home Care & Live-in Care)

28A High Street, Andover SP10 1NN
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9.4 23 Reviews
  • Agincare Andover (Home Care & Live-in Care), Andover
The Agincare UK Andover branch provides home care to the elderly, adults and children with learning disabilities.

Home care services include personal care, shopping trips, companionship, housework, mental health care and palliative care.

Established in March 2015, Agincare UK Andover has a dedicated team of care workers working 24/7 to support clients to maintain their independence and health in their own home.

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Care Provided by Agincare Andover (Home Care & Live-in Care)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Steve Tayler (Registered Manager)

Funding & Fees Guide for Agincare Andover (Home Care & Live-in Care)

  • Prices

  • £13.52 - £30.35

Agincare Andover (Home Care & Live-in Care) Reviews (23)

Total of 23, showing 21-23
9.4

Agincare Andover (Home Care & Live-in Care) has a Review Score of 9.4 (9.350) out of 10, based on 17 reviews in the last 2 years. Over all time Agincare Andover (Home Care & Live-in Care) has 23 reviews.

Overall Experience

  • 11
  • 8
  • 1
  • 3
  • 0

Date Published

23
8
12
17
6

Review from Diane C (Client) assisted by family/friend published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no issue with the care I receive or the carers themselves as they are always polite and understanding to my needs. The only issue I have is male carers, I would prefer not. The major problem I have is the office and the rota as they don't seem to take my requests into consideration when allocating
times.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kerry-Ann C (Daughter of Client) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers themselves are brilliant and can't fault them. It is the office staff as they don't listen to the clients and on some occasions carer's opinions of times of calls around client needs.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Don G (Husband of Client) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall care and support during the period under review were outstanding prior to and following a disastrous respite care week. The carers who look after my wife take a great deal of pride in their work and the outcome of their efforts.

Reply from Mark Baker, Recruitment Business Partner at Agincare Andover (Home Care & Live-in Care)

Thank you for the kind review and we're pleased we could reinstill your confidence in good care from your other experience.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.4 (9.350)

Overview of Review Score

The Review Score of 9.4 (9.350) out of 10 for Agincare Andover (Home Care & Live-in Care) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.350 for Agincare Andover (Home Care & Live-in Care) is calculated as follows: ( (57 Excellents x 5) + (29 Goods x 4) + (6 Satisfactorys x 3) + (8 Poors x 2) ) ÷ 100 Ratings = 4.35

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Agincare Andover (Home Care & Live-in Care) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Agincare Andover (Home Care & Live-in Care)

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Meet the Team (1)

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Steve Tayler

Job Title: Registered Manager

Joined: 2022

Steve joined the Andover branch as a Registered Manager in November 2022 and has worked in care for 30 years.


Steve has a range of experience within the care sector, working in Adult and Children Services and taking on a variety of roles to be able to take on the role he is in today. Steve has previously worked as a carer, support worker, senior manager, and area manager in both residential services and domiciliary care, and is now a registered manager.


With 30 years in the industry, Steve has gained many qualifications, including NVQ Levels 2, 3 & 4 and management training.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Agincare Andover (Home Care & Live-in Care) to verify any information. View our terms and conditions. Agincare Andover (Home Care & Live-in Care) has an Enhanced Service – more info.