Agincare Brighton (Home Care & Live-in Care)

First FLoor, 170 North Street, Brighton BN1 1EA
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9.0 3 Reviews
  • Agincare Brighton (Home Care & Live-in Care), Brighton
Agincare UK Brighton (situated 10 minutes walk from the town centre) offers home care services to people living in Brighton, Hove and Woodingdean.

Elderly people and adults with physical and/or learning disabilities are given the support and care they require from skilled staff to ensure they can live independently in their own home.

Caring staff offer a variety of home care services including companionship, general housework, social trips out to meet family and friends, personal care and 24 hours live-in care as well as respite visits.

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Care Provided by Agincare Brighton (Home Care & Live-in Care)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sophie Crowton (Registered Manager)

Funding & Fees Guide for Agincare Brighton (Home Care & Live-in Care)

  • Prices

  • £22.27 per hour Private
    Local Authority depends on contract

Agincare Brighton (Home Care & Live-in Care) Reviews (3)

9.0

Agincare Brighton (Home Care & Live-in Care) has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time Agincare Brighton (Home Care & Live-in Care) has 3 reviews.

Overall Experience

  • 3
  • 0
  • 0
  • 0
  • 0

Date Published

3
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1
3
0

Review from L M (Daughter of Client) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers that Agincare have provided for my mother who has dementia have been lovely.
If ever there is a problem, the manager listens and puts things right immediately.
I can recommend Agincare for both domestic and live-in carers.

Reply from Sophie Crowton, Registered Manager at Agincare Brighton (Home Care & Live-in Care)

Thank you so much for your kind words, it's a real pleasure to look after your mum.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Anna C (Client) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Agincare for many years. I have such excellent care, my carers are punctual and friendly and I feel so safe when I’m with them. I have multiple sclerosis and I cannot do very much for myself. I need a hoist to get into a wheelchair or a chair, so I’m hoisted very safely by my carers.
I have a good quality of life. Thanks to good care, without my carers I don’t know how I would be.
A service user like myself should have total trust in their carers, fortunately, for me, I have total confidence and trust in my carers.
I have given them five stars, I wish I could give them six!

Reply from Sophie Crowton, Registered Manager at Agincare Brighton (Home Care & Live-in Care)

Thank you so much for your lovely words, it is our pleasure to work and to provide care for you.
You are a much-loved part of our team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Caroline S (Client) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very reliable and excellent service. Very professional, friendly staff. Without them, I would suffer to wash or shower myself and cook and clean my flat as I am unable to do it myself. When calling the office they are very helpful. I would well recommend Agincare to everyone.

Reply from Sophie Crowton, Registered Manager at Agincare Brighton (Home Care & Live-in Care)

Thank you so much for taking the time to write and review us, we take great pride in providing great care and your review is greatly appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Agincare Brighton (Home Care & Live-in Care) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Agincare Brighton (Home Care & Live-in Care) is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Agincare Brighton (Home Care & Live-in Care) is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Sep 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (4)

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Sophie Crowton

Job Title: Registered Manager

Joined: 2022

Sophie joined the Brighton branch as a Registered Manager in October 2022 and has been working in the care sector for 21 years.


When Sophie was 15, her Gran was diagnosed with Alzheimer's and carers would visit from the Alzheimer's Society. At the age of 19, Sophie was present for a review, when the manager of the service asked if Sophie had considered working in care, and 3 weeks later, Sophie began her first role within care.


She worked in Front Line Care for 9 years, working her way up, becoming Senior, Supervisor, Deputy and Registered Manager for the service. From that point, Sophie has remained in management and is also a Healthwatch Director for Brighton and Hove, specialising in Dementia.


"I absolutely love my job and profession, and I am extremely proud of what I do."


Working in the care sector for over 20 years has allowed Sophie to achieve many qualifications including, NVQ Level 5 in Health and Social Care Management, Train the Trainer in Medication and Moving & Handling. Sophie is also a qualified Mental Health First Aider and Safeguarding Lead.


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Diana Saine

Job Title: Deputy Manager

Joined: 2016

Diana has been with us 6 years and is the main contact for carers, an integral part of our team working closely with the RM to produce the best quality care


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Milly Coulter

Job Title: Field Care Supervisor

Joined: 2022

Milly has worked here for a year and is our FCS. She goes into the community to assess new clients and to provide a face for families to get to know and be supported by


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Prasanth Sarma

Job Title: Coordinator

Joined: 2022

to coordinate and roster visits.


Frequently Asked Questions about Agincare Brighton (Home Care & Live-in Care)

What Type of Services does Agincare Brighton (Home Care & Live-in Care) offer?

Agincare Brighton (Home Care & Live-in Care) offers Home Care.

How many Carers does Agincare Brighton (Home Care & Live-in Care) employ?

Agincare Brighton (Home Care & Live-in Care) employs 62 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Agincare Brighton (Home Care & Live-in Care) to verify any information. View our terms and conditions. Agincare Brighton (Home Care & Live-in Care) has an Enhanced Service – more info.