Agincare Worthing (Home Care & Live-in Care)

Rooms 3 & 4, Lynn House, Ivy Arch Road, Worthing BN14 8BX
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9.5 8 Reviews
  • Agincare Worthing (Home Care & Live-in Care), Worthing
Agincare UK Worthing is a provider of high-quality home care to help those who live at home remain independent for a long as possible.

Care services such as domiciliary care and live-in services are available, along with more specialist care such as palliative care and care for Parkinson's and dementia. Respite care is available for those who need a break.

Only the best possible staff are recruited; who have strong compassion and good past care experience.

Candidates are then fully CRB and reference checked before attending a training course to reach the standard that is expected.

Staff ensure that the dignity and respect of individuals is paramount at all times.

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Care Provided by Agincare Worthing (Home Care & Live-in Care)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Vicky-Anne Burrows (Manager)

Funding & Fees Guide for Agincare Worthing (Home Care & Live-in Care)

  • Prices

  • £13.34 - £28.58

Agincare Worthing (Home Care & Live-in Care) Reviews (8)

9.5

Agincare Worthing (Home Care & Live-in Care) has a Review Score of 9.5 (9.529) out of 10, based on 8 reviews in the last 2 years. Over all time Agincare Worthing (Home Care & Live-in Care) has 8 reviews.

Overall Experience

  • 6
  • 2
  • 0
  • 0
  • 0

Date Published

8
2
5
8
0

Review from Pamela G (Client) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your carers and management team are very caring and helpful. I am very happy with this.

Reply from Vicky-Anne Burrows, Registered Manager at Agincare Worthing (Home Care & Live-in Care)

Thank you so much for leaving this lovely feedback. We are so pleased you are happy with our service.


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Review from A D (Son of Client) published on 23 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would really recommend this service to all.
The carers that call treat my mother with dignity and care. My mother feels really safe and secure with the service they provide.
I have to look after my elderly father as well, so I really appreciate the carers coming to help Mum with her personal care,
she really gets on with all the care team. On a personal note. I can't thank them enough for their work and professional care.
What great help they provide.

Reply from Vicky-Anne Burrows, Registered Manager at Agincare Worthing (Home Care & Live-in Care)

Thank you for your wonderful feedback. We are very glad that the support given to your mum takes some of the pressure off you also.


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Review from B H (Client) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a service user and have been using Agincare for over 2 years, during that time, I have effectively got a good team who look after me so well. My needs include personal care as well as respite for my wife and dog. I can honestly say that having the time I get with my carers has changed my life to
enable me to do the things I wouldn't manage on my own on a day-to-day basis, the 3 1/2 hour calls I get twice a week has made a massive difference to my life and my dog really enjoys the carers coming and going for a walk amongst other things I am now able to do. Many thanks.

Reply from Vicky-Anne Burrows, Registered Manager at Agincare Worthing (Home Care & Live-in Care)

Thank you for your review. I am so pleased the carers have that impact on your life and I know your dog is a firm favourite with all the girls. We look forward to continuing to support you.


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Review from Julia O (Wife of Client) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would have no hesitation in recommending the excellent service provided by Agincare.
We were fortunate enough to be allocated one particular member of staff, who for the past 2 years has provided outstanding care. She is compassionate, intuitive and hardworking. She has made a positive impact on
my husband’s life and gives me peace of mind too. Thank you to her and Agincare.

Reply from Vicky-Anne Burrows, Registered Manager at Agincare Worthing (Home Care & Live-in Care)

Thank you for the lovely review. I am so pleased you are happy with the service and the member of staff. We hope this continues long into the future.


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Review from J L (Friend of Client) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole a reasonable service is given, the staff are friendly and eager to help. Special mention to the office staff who are always reliable and helpful. Always nice to have regular people who have formed a friendship with my friend and make him feel comfortable in his home.

Reply from Vicky-Anne Burrows, Registered Manager at Agincare Worthing (Home Care & Live-in Care)

Thank you for your review. We are pleased you are happy with the service that we provide to your friend and that he feels he is comfortable in his own home.


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Review from Clifford T (Son of Client) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the team who look after my mother. The carers are very professional and show real care and compassion for my mother. Fantastic work.

Reply from Vicky-Anne Burrows, Registered Manager at Agincare Worthing (Home Care & Live-in Care)

Thank you Clifford for your review. We are glad that you are pleased with the service provided to your mum. She is a favourite with the carers and they all like having to do a piece to the puzzle before they leave.


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Review from Jennifer B (Client) published on 8 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was unsure of using an agency as I have been let down before, however, I would have no hesitation in recommending Agincare. I am very happy with the service, level of care I receive. Everyone is always helpful and come in with a smile on their face.

Reply from Vicky-Anne Burrows, Registered Manager at Agincare Worthing (Home Care & Live-in Care)

Thank you for leaving a review. I am pleased you would recommend our service and you are happy with the service you receive.


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Review from H O (Husband of Client) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The changeover from another care company was smooth and much appreciated. Getting on with carers. Would be helpful to get a printout of the days and times a bit sooner.

Reply from Vicky-Anne Burrows, Registered Manager at Agincare Worthing (Home Care & Live-in Care)

Thank you for leaving a review of our service. I'm glad the changeover was smooth and you are happy with the carers. I know there are some delays with the post but we are trying to get the schedules out sooner to rectify the delay.


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Current Review Score: 9.5 (9.529)

Overview of Review Score

The Review Score of 9.5 (9.529) out of 10 for Agincare Worthing (Home Care & Live-in Care) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.729 for Agincare Worthing (Home Care & Live-in Care) is calculated as follows: ( (36 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.729

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Agincare Worthing (Home Care & Live-in Care) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Agincare Worthing (Home Care & Live-in Care)

What Type of Services does Agincare Worthing (Home Care & Live-in Care) offer?

Agincare Worthing (Home Care & Live-in Care) offers Home Care.

How many Carers does Agincare Worthing (Home Care & Live-in Care) employ?

Agincare Worthing (Home Care & Live-in Care) employs 33 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Agincare Worthing (Home Care & Live-in Care) to verify any information. View our terms and conditions. Agincare Worthing (Home Care & Live-in Care) has an Enhanced Service – more info.