Agincare Dorchester (Home Care & Live-in Care)

24 Cornwall Road, Dorchester DT1 1RX
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9.5 24 Reviews
  • Agincare Dorchester (Home Care & Live-in Care), Dorchester
Agincare UK Dorchester offers domiciliary care, respite care, palliative care and other home care services.

Expert care is provided for those who have dementia, Alzheimer's, Parkinson’s, learning disabilities or who have suffered strokes. Non-weight bearing care is also available for those that have difficulty eating.

Care packages are tailored to the unique needs of the individual, helping them to live independently at home for as long as possible.

Staff are selected that are compassionate, kind and who have good knowledge and experience. The dignity and respect of clients is promoted by staff at all times.
Clients, relatives and carers are kept up to date on all major care decisions.

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Care Provided by Agincare Dorchester (Home Care & Live-in Care)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Carly Trevett (Manager)

Funding & Fees Guide for Agincare Dorchester (Home Care & Live-in Care)

  • Prices

  • £14.00 - £30.00

Agincare Dorchester (Home Care & Live-in Care) Reviews (24)

Total of 24, showing 1-20
9.5

Agincare Dorchester (Home Care & Live-in Care) has a Review Score of 9.5 (9.490) out of 10, based on 24 reviews in the last 2 years. Over all time Agincare Dorchester (Home Care & Live-in Care) has 24 reviews.

Overall Experience

  • 12
  • 9
  • 2
  • 1
  • 0

Date Published

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Review from S M (Client) published on 20 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Im finding the carers very helpful and the service of Agincare very good.

Reply from Carly Trevett, Registered Manager at Agincare Dorchester (Home Care & Live-in Care)

Thank you for taking the time to leave us such a positive review. I'm pleased the carers are helpful and that you are finding the service very good. Best regards.


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Review from Margaret M (Wife of Client) published on 5 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are very willing and able to help my husband, so we are happy to continue with them.

Reply from Carly Trevett, Registered Manager at Agincare Dorchester (Home Care & Live-in Care)

Thank you very much for taking the time to leave us this review. We are pleased it's going well. Best regards.


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Review from M H (Client) assisted by family/friend published on 5 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Each carer has been very helpful, all in different ways. Reassuring that someone is coming in each morning. If I need help again, I would like to use the service again.

Reply from Carly Trevett, Registered Manager at Agincare Dorchester (Home Care & Live-in Care)

Thank you for your positive review, we would be pleased to assist you again in the future, should you need some support. Take care.


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Review from S H (Client) assisted by family/friend published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

There were a lot of different carers so little continuity. Of the 7 we saw, at least one had no experience of hoisting a disabled client so we had to teach them. The others were lovely. Our main issue was the confusion over the length of time care was required (2 weeks not 6 weeks) It took a long time
to clear up and cost us more.

Reply from Carly Trevett, Registered Manager at Agincare Dorchester (Home Care & Live-in Care)

Thank you for taking the time to leave us a review. We appreciate all feedback and are always looking for ways to improve our service however I am pleased that you found a majority of the staff lovely. All staff receive full training on hoisting therefore we will be in touch to gather further details. Best regards.


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Review from Elizabeth F (Client) published on 27 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All very good. Pleased with everything.

Reply from Carly Trevett, Registered Manager at Agincare Dorchester (Home Care & Live-in Care)

Thank you for taking the time to leave us a review. I'm happy to see that you are pleased with everything. Best regards.


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Review from D L (Client) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with help and chatting with me.

Reply from Carly Trevett, Registered Manager at Agincare Dorchester (Home Care & Live-in Care)

Thank you very much for taking the time to leave us a review, I'm pleased you are happy with the help. Kind regards.


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Review from R C (Husband of Client) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally, the service has been reasonably good. The standard of the carers has varied from being very good to in some cases quite poor.
All carers have shown due respect to the client.

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Review from P B (Wife of Client) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the care.

Reply from Carly Trevett, Registered Manager at Agincare Dorchester (Home Care & Live-in Care)

Thank you for taking the time to leave us a review. I'm pleased you are happy with the care. Best regards.


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Review from D G (Client) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service I receive is good.

Reply from Carly Trevett, Registered Manager at Agincare Dorchester (Home Care & Live-in Care)

Thank you for taking the time to leave us a review. I'm pleased to read that you feel the service is good. Best regards.


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Review from J B (Client) assisted by family/friend published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers that come to me are very caring and helpful. I enjoy their company and friendly chats.

Reply from Carly Trevett, Registered Manager at Agincare Dorchester (Home Care & Live-in Care)

Thank you very much for taking the time to leave us a review. I'm so pleased that you enjoy the carers company and that you feel they are caring, helpful and friendly! Best regards.


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Review from K T (Client) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been with the company (Agincare) for over 5 years and have no complaints so that speaks for itself. I am more than happy.

Reply from Carly Trevett, Registered Manager at Agincare Dorchester (Home Care & Live-in Care)

Thank you for leaving us a review. I'm pleased that you have been happy with the service over the past 5 years! Best regards.


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Review from L E (Client) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in all care, very reliable, and friendly.

Reply from Carly Trevett, Registered Manager at Agincare Dorchester (Home Care & Live-in Care)

Thank you for leaving us a review. I'm so pleased that you have had a positive experience with us. Best regards.


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Review from M W (Wife of Client) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found our arrangement with Agincare to be considerate and caring. The management has always been willing to listen to our thoughts, feelings, and needs and has made adjustments whenever they can, to adjust to changes in our routine or requirements.
The carers have always shown genuine care
and friendship with my husband, and their visits make him smile and brighten his day. They have been patient, good-humoured, and kind, even when dealing with the less pleasant aspects of care. Many thanks.

Reply from Carly Trevett, Registered Manager at Agincare Dorchester (Home Care & Live-in Care)

Thank you so much for taking the time to leave us such a lovely review. It does mean a lot to know that your experience with us is so positive, and I will of course pass on your comments to the rest of the team. We are committed to providing a great service and always appreciate any feedback received. Please do not hesitate to contact us if you require any further assistance.


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Review from Lorraine W (Client) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They are very helpful they wash me very well very polite and give me a laugh.

Reply from Carly Trevett, Registered Manager at Agincare Dorchester (Home Care & Live-in Care)

Thank you for taking the time to leave us a review. It's lovely to see that the care workers can give you a laugh! Best regards.


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Review from Paul F (Client) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent service. Lovely people. Would recommend.

Reply from Carly Trevett, Registered Manager at Agincare Dorchester (Home Care & Live-in Care)

Thank you for taking the time to leave us a review. I'm pleased to see that you are happy with the service and that you would recommend Agincare Dorchester. Best regards.


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Review from Vincent H (Client) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All good, no complaints.

Reply from Carly Trevett, Registered Manager at Agincare Dorchester (Home Care & Live-in Care)

Thank you so much for leaving us a review. Best regards.


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Review from Roy H (Client) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No complaints.
Happy with carers.

Reply from Carly Trevett, Registered Manager at Agincare Dorchester (Home Care & Live-in Care)

Thank you for taking the time to leave us a review. I'm pleased that you are happy with the care staff. Best regards.


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Review from Patrick M (Husband of Client) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service throughout.
Staff and carers always competent polite and caring.

Reply from Carly Trevett, Registered Manager at Agincare Dorchester (Home Care & Live-in Care)

Thank you for taking the time to leave us a review. I'm so pleased that staff are always competent, polite and caring! Best regards.


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Review from Karen H (Daughter of Client) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for my mother has been really good, friendly and courteous. My mother has stage 2 Alzheimer's and as such can be more difficult to look after; as I live in Somerset some 50 miles away it was a relief to know that my mother was being looked after and had her meals cooked for her. One
particular member of the carer team, I know I cannot use names was extremely helpful and provided a really good one-to-one relationship with my mother.
Unfortunately due to a really bad fall when my Mother was out wandering, she has since been moved into full-time residential care at a care home in Taunton which is much closer to me.
I can't thank the carers enough for all they did while they were looking after Mum.

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Review from Felicity G (Client) published on 28 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care and support that I am receiving from the carers. They are very knowledgeable about everything and are quick with doing the chores, bedmaking, emptying the dishwasher, bringing the milk in etc. They are always very punctual as they work in Charminster, and that is where
I live. I will definitely be using you again in the future for your continuing help that I do appreciate.

Reply from Carly Trevett, Registered Manager at Agincare Dorchester (Home Care & Live-in Care)

Thank you so much for taking the time to leave us a review and sharing your experience of Agincare Dorchester. I am pleased that you were happy with the service you received and we would be more than happy to assist you again in the future.
Best regards.


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Current Review Score: 9.5 (9.490)

Overview of Review Score

The Review Score of 9.5 (9.490) out of 10 for Agincare Dorchester (Home Care & Live-in Care) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.490 for Agincare Dorchester (Home Care & Live-in Care) is calculated as follows: ( (87 Excellents x 5) + (41 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 143 Ratings = 4.49

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Agincare Dorchester (Home Care & Live-in Care) is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

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Carly Trevett

Job Title: Registered Manager

Joined: 2022

Carly became a Registered Manager in 2022 and began her career in the care sector in 2013. After completing a Health and Social Care course at college, Carly started working for Agincare as a care worker. Right from the get-go, Carly knew this was the career for her.


After three years of being a care worker, Carly was approached by the manager to join the office team as a Care Coordinator, then progressing to Deputy Manager and now Registered Manager. Carly has recently completed her Level 5 in Leadership and Management in Adult Care and has achieved other qualifications such as Mental Health First Aid and Dorset Council Safeguarding.


Carly has always lived in Dorset and has recently moved into a new home with her partner in a village just outside of Dorchester. Carly loves cooking, baking, going on holiday abroad, spending time with friends and family, and more recently DIY in the new house.


"I love my job, it does have its challenges but I'm passionate about making a positive difference in people's lives - this is what it's all about for me."


Frequently Asked Questions about Agincare Dorchester (Home Care & Live-in Care)

What Type of Services does Agincare Dorchester (Home Care & Live-in Care) offer?

Agincare Dorchester (Home Care & Live-in Care) offers Home Care.

How many Carers does Agincare Dorchester (Home Care & Live-in Care) employ?

Agincare Dorchester (Home Care & Live-in Care) employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Agincare Dorchester (Home Care & Live-in Care) to verify any information. View our terms and conditions. Agincare Dorchester (Home Care & Live-in Care) has an Enhanced Service – more info.