Agincare Dorchester (Home Care & Live-in Care)

24 Cornwall Road, Dorchester DT1 1RX
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9.5 24 Reviews
  • Agincare Dorchester (Home Care & Live-in Care), Dorchester
Agincare UK Dorchester offers domiciliary care, respite care, palliative care and other home care services.

Expert care is provided for those who have dementia, Alzheimer's, Parkinson’s, learning disabilities or who have suffered strokes. Non-weight bearing care is also available for those that have difficulty eating.

Care packages are tailored to the unique needs of the individual, helping them to live independently at home for as long as possible.

Staff are selected that are compassionate, kind and who have good knowledge and experience. The dignity and respect of clients is promoted by staff at all times.
Clients, relatives and carers are kept up to date on all major care decisions.

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Care Provided by Agincare Dorchester (Home Care & Live-in Care)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Carly Trevett (Manager)

Funding & Fees Guide for Agincare Dorchester (Home Care & Live-in Care)

  • Prices

  • £14.00 - £30.00

Agincare Dorchester (Home Care & Live-in Care) Reviews (24)

Total of 24, showing 21-24
9.5

Agincare Dorchester (Home Care & Live-in Care) has a Review Score of 9.5 (9.490) out of 10, based on 24 reviews in the last 2 years. Over all time Agincare Dorchester (Home Care & Live-in Care) has 24 reviews.

Overall Experience

  • 12
  • 9
  • 2
  • 1
  • 0

Date Published

24
7
18
24
0

Review from G S (Client) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Main negative point is having different staff. Some are more sympathetic than others. Have not been asked for my preferences. I am very independent so it is hard to find tasks that fill my one hour. May reduce to half an hour.

Reply from Carly Trevett, Registered Manager at Agincare Dorchester (Home Care & Live-in Care)

Thank you for your feedback. We will always try to send regular care staff however at times this is not always possible due to a number of reasons such as sickness and annual leave. We have now reduced visits to half an hour but please do reach out if any more changes are required. Best regards.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J N (Client) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff lovely - care excellent. I wish someone who works out the journey times for your carers would get in a car and do it themselves. These are mainly country roads, speed limits apply. Traffic lights, not only in towns. I live in Dorset - no motorway (thank goodness) a 30-mile journey here takes an
average of 1 to 1.5 hours. The carers' local journeys here - 6 miles - 15 to 20 minutes!

Reply from Carly Trevett, Registered Manager at Agincare Dorchester (Home Care & Live-in Care)

Thank you for taking the time to leave us a review. I'm pleased you feel that the care you are receiving is excellent. Thank you for bringing travel times to our attention and we will continue to review our routes of care. Best regards.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M W (Wife of Client) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Get on well with most of the staff. Please to have regular visit times at the time promised on the weekly rota. Need more help with my husband at times, when he gets difficult.

Reply from Carly Trevett, Registered Manager at Agincare Dorchester (Home Care & Live-in Care)

Thank you for your review. I'm pleased we were able to deliver regular visit times for your husband and I wish you both the best for the future. Best regards.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from Jenny E (Wife of Client) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I use Agincare sitting service for my husband. I have always found that I have been able to book the date and times of my choice. The carers have all been punctual, very pleasant and helpful. They always leave the kitchen just as they found it and tidy up behind themselves. I would give ten out of ten
for the service we have received.

Reply from Carly Trevett, Registered Manager at Agincare Dorchester (Home Care & Live-in Care)

Thank you for taking the time to leave us a review. I'm pleased that you feel you are able to rate us 10/10 for the service you are receiving and will be sure to pass on your comments to the team. Best regards.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.490)

Overview of Review Score

The Review Score of 9.5 (9.490) out of 10 for Agincare Dorchester (Home Care & Live-in Care) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.490 for Agincare Dorchester (Home Care & Live-in Care) is calculated as follows: ( (87 Excellents x 5) + (41 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 143 Ratings = 4.49

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Agincare Dorchester (Home Care & Live-in Care) is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

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Carly Trevett

Job Title: Registered Manager

Joined: 2022

Carly became a Registered Manager in 2022 and began her career in the care sector in 2013. After completing a Health and Social Care course at college, Carly started working for Agincare as a care worker. Right from the get-go, Carly knew this was the career for her.


After three years of being a care worker, Carly was approached by the manager to join the office team as a Care Coordinator, then progressing to Deputy Manager and now Registered Manager. Carly has recently completed her Level 5 in Leadership and Management in Adult Care and has achieved other qualifications such as Mental Health First Aid and Dorset Council Safeguarding.


Carly has always lived in Dorset and has recently moved into a new home with her partner in a village just outside of Dorchester. Carly loves cooking, baking, going on holiday abroad, spending time with friends and family, and more recently DIY in the new house.


"I love my job, it does have its challenges but I'm passionate about making a positive difference in people's lives - this is what it's all about for me."


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Agincare Dorchester (Home Care & Live-in Care) to verify any information. View our terms and conditions. Agincare Dorchester (Home Care & Live-in Care) has an Enhanced Service – more info.