Agincare Poole (Home Care & Live-in Care)

24 Parkstone Road, Poole BH15 2PG
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9.5 9 Reviews
  • Agincare Poole (Home Care & Live-in Care), Poole
Agincare UK Poole provides quality home care for individuals who have dementia, Alzheimer's, Parkinson's, learning disabilities, multiple sclerosis and muscular dystrophy.

Person-centred care is delivered to help people remain living independently at home, and care packages include domiciliary, live-in and respite care services.

Strict staff recruitment procedures are in place to secure the best people. CRB and full reference checks are then undertaken, alongside intensive training.

Open communication is a key focus for the branch, with individuals, their families and carers being updated regularly about key care decisions.

Individuals are treated with dignity and respect by all of the team.

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Care Provided by Agincare Poole (Home Care & Live-in Care)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Craig Paget (Manager)

Funding & Fees Guide for Agincare Poole (Home Care & Live-in Care)

  • Prices

  • £13.52 - £28.85

Agincare Poole (Home Care & Live-in Care) Reviews (9)

9.5

Agincare Poole (Home Care & Live-in Care) has a Review Score of 9.5 (9.467) out of 10, based on 8 reviews in the last 2 years. Over all time Agincare Poole (Home Care & Live-in Care) has 9 reviews.

Overall Experience

  • 6
  • 2
  • 1
  • 0
  • 0

Date Published

9
3
8
8
1

Review from Leslie D (Husband of Client) published on 18 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All good. Very caring and always polite and did a very good job.
Very caring when my wife had a stroke and spotted it and called the ambulance service.

Reply from Sarah Richards, Manager at Agincare Poole (Home Care & Live-in Care)

Thank you so much for taking the time to review Agincare Poole. Your positive review will be fed back to the care staff. We are so glad you have been happy with our service.


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Review from D W (Daughter of Client) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't ask for better carers, my mum loves them, they are always so helpful and supportive. It gives me peace of mind knowing my mum is looked after so well, thank you for all you do and making my mum smile again.

Reply from Sarah Richards, Manager at Agincare Poole (Home Care & Live-in Care)

Thank you so much for taking the time to review Agincare Poole.Your positive review of the service will be shared with the care staff.We are so happy we have been able to make your mum smile again.


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Review from Garry H (Son of Client) published on 10 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Agincare provided excellent care for my mum. All care staff treated my mum with dignity and respect. They went above and beyond and gave my mum in her last few months the best care possible. They treated her like they were looking after their own mother. She loved their visits and they made her smile
and laugh a lot. I have worked in care and we had other care companies before Agincare and none of them come close to how good the Agincare staff are. I cannot thank them enough. They are the best care company ever.

Reply from Sarah Richards, Manager at Agincare Poole (Home Care & Live-in Care)

Thank you so much for taking the time to write your review for Agincare Poole. I will share your lovely comments with the care workers who visited your mum. Positive feedback is always appreciated by the care workers and office staff.


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Review from Rose S (Wife of Client) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the carers wonderful, good at what they do and very caring.

Reply from Sarah Richards, Manager at Agincare Poole (Home Care & Live-in Care)

Thank you so much for taking the time to review Agincare Poole. We value all feedback! We will feedback on your comments to the care staff, who will appreciate your positive review. Thank you for using our service.


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Review from Daniel G (Client) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but good things to say about my experiences at Brushett House. I can't find fault with the staff. They have all adapted to my needs perfectly, they are all really lovely and have made me feel very much at home. The flat itself is really nice too. Like a new place. Could not be happier!

Reply from Sarah Richards, Manager at Agincare Poole (Home Care & Live-in Care)

We greatly appreciate your five-star rating. It's fantastic to know that you are having a wonderful experience with us. Thank you so much for taking the time to review us! It's customers like you who make our work so rewarding. We will ensure your review is shared with staff who will be so pleased. Thank you again


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Review from A B (Client) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly.

Reply from Sarah Richards, Manager at Agincare Poole (Home Care & Live-in Care)

Thank you for taking the time to review us! We're thrilled that you had a positive experience with us. We strive to make every experience of our service the best it can be. We will relay your positive feedback to staff. Your feedback is valuable, and we're always striving to improve.


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Review from A O (Client) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff, very friendly and willing to help when able to know to be approachable to everyone.
Happy, friendly, amazing, honest, reliable, one member of staff in particular is very busy but always has time for any of us and always sorts out our worries or concerns. Area manager lovely always happy
to talk to us and when they return they listen. All staff at Brushett House go the extra mile.

Reply from Sarah Richards, Manager at Agincare Poole (Home Care & Live-in Care)

Thank you for taking the time to write this review. It makes us incredibly happy to know that your experience with Agincare has been very positive. We'll continue working hard to provide you with an excellent experience. Your review will be shared with staff who will be so grateful for your feedback.


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Review from K H (Wife of Client) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience from having our regular carers is a positive one. On the whole we have had consistency with the regular carers that come to our home every week. They are respectful, take care in their work and are knowledgeable on certain aspects of care. Most importantly they communicate with my husband
and treat him with respect.
Having regular carers who you can trust not only to do their job but who also respect your property means a great deal.

Reply from Sarah Richards, Manager at Agincare Poole (Home Care & Live-in Care)

Thank you so much for taking the time to review and share your experience with us. I will share your positive review with the care staff as I know this will mean so much to them. We're glad to hear that you are happy with the service we provide.


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Review from Jen (Granddaughter of Client) published on 7 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

This past year has been very challenging for both me and my grandfather. We had a few teething problems with the agency. A select few, as usual, were not great but as you guys know towards the end of granddads life things were going really well.


We went from 2 x a day care on a single carer up to

3 x double up and you guys were amazing I’m not allowed to say names but I know who you are and I can’t thank you guys enough for going above and beyond for him, and for me also. I will always speak highly of a select few, as you are classed as the best of the best.


But with anywhere always a few teething problems but nothing worth mentioning here.


I just want to say thank you Agincare.


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Current Review Score: 9.5 (9.467)

Overview of Review Score

The Review Score of 9.5 (9.467) out of 10 for Agincare Poole (Home Care & Live-in Care) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Agincare Poole (Home Care & Live-in Care) is calculated as follows: ( (33 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Agincare Poole (Home Care & Live-in Care) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

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Sarah Richards

Job Title: Registered Manager

Joined: 2023

Sarah became a Registered Manager in August 2023 and has worked in care for 22 years.


Sarah began working for Agincare in 2011 and flourished within the role. In 2016, Sarah was asked by her branch manager if she would consider becoming a Field Care Supervisor and Sarah jumped at the opportunity to progress in her career and successfully completed the interview. A few years later in 2019, Sarah stepped in as acting manager for the Agincare Weymouth branch to cover maternity leave. After returning back to her previous role, Sarah realised she needed more, so when the opportunity arose, Sarah took the Dual Manager role in Poole and Ferndown.


At home, Sarah is kept busy with her 4 children and loves to visit new places with her husband. Sarah loves spending time with her family, especially looking after her grandchildren.


Frequently Asked Questions about Agincare Poole (Home Care & Live-in Care)

What Type of Services does Agincare Poole (Home Care & Live-in Care) offer?

Agincare Poole (Home Care & Live-in Care) offers Home Care.

How many Carers does Agincare Poole (Home Care & Live-in Care) employ?

Agincare Poole (Home Care & Live-in Care) employs 32 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Agincare Poole (Home Care & Live-in Care) to verify any information. View our terms and conditions. Agincare Poole (Home Care & Live-in Care) has an Enhanced Service – more info.