Agincare Bridport (Home Care & Live-in Care)

Offices F5, F8 & G9, Mountfield, Rax Lane, Bridport DT6 3JP
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9.6 21 Reviews
  • Agincare Bridport (Home Care & Live-in Care), Bridport
Agincare UK Bridport offers home care services to people with physical and/or learning disabilities, as well as people requiring mental health support.

Home care staff care for clients located in Bridport, south east Dorset and parts of Devon.

Home care services support includes shopping, companionship and housework to 24 hours live-in care for people with high personal care needs.

Agincourt UK Bridport recruits and trains staff as required, to ensure they give people the dignity and respect they deserve.

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Care Provided by Agincare Bridport (Home Care & Live-in Care)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Samantha Jolliff (Manager)

Funding & Fees Guide for Agincare Bridport (Home Care & Live-in Care)

  • Prices

  • £13.52 - £28.85

Agincare Bridport (Home Care & Live-in Care) Reviews (21)

Total of 21, showing 1-20
9.6

Agincare Bridport (Home Care & Live-in Care) has a Review Score of 9.6 (9.581) out of 10, based on 18 reviews in the last 2 years. Over all time Agincare Bridport (Home Care & Live-in Care) has 21 reviews.

Overall Experience

  • 10
  • 9
  • 2
  • 0
  • 0

Date Published

21
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11
18
3

Review from David H (Husband of Client) published on 15 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the care provided. Nearly all of the carers are kind, considerate and helpful. Most of them at the time agreed. I mention the exception because my mornings are busy and although I'm ready by 8.00am, it is inconvenient if a carer arrives 25mins. early.

Your office staff are always pleasant and helpful, and always arrange a carer to visit, even if I ask for their help at short notice.

Reply from Samantha Jolliff, Registered Manager at Agincare Bridport (Home Care & Live-in Care)

Thank you for taking the time to review Agincare Bridport. It is always a pleasure to help you and your wife at short notice. Please do not hesitate to contact one of the team if you have any further feedback.


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Review from D S (Client) published on 15 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent and totally reliable service. Cannot fault it. Carers are thoughtful, reliable, courteous and really helpful. I don't know how I managed without them, More than happy to recommend Agincare - meets all my needs.

Reply from Samantha Jolliff, Registered Manager at Agincare Bridport (Home Care & Live-in Care)

Thank You for an amazing review! We put in the work to keep you and all our service users happy. We really value all feedback. Please feel free to contact one of the team if you have any suggestion to further improve Agincare Bridport.


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Review from Angela D (Partner of Client) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service provided, all going brilliantly after our not happy experience with last care provider .
Hoping to increase days when availability becomes available .
Staff are very polite and chatty with my partner.

Reply from Samantha Jolliff, Registered Manager at Agincare Bridport (Home Care & Live-in Care)

Thank you for taking the time for leaving such lovely feedback. We're committed to delivering an exceptional service and feedback helps us improve our service. Please do not hesitate to contact us if you require further assistance with an increase in days, we will happily assist.Thank You once again.


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Review from C P (Son of Client) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had great service from Agincare. Carers and Management have gone out of their way to give Mum just the right kind of care. I feel we have built a strong trusting relationship and am very thankful.

Reply from Samantha Jolliff, Registered Manager at Agincare Bridport (Home Care & Live-in Care)

Thank you so much for your kind words. We are thrilled to hear you have received a great service from Agincare Bridport. Your feedback means a lot to our team and we appreciate you taking time to share your positive experience.


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Review from Ann B (Wife of Client) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A carer comes once a week for an hour to help me give my husband a shower. I am informed the previous week who to expect next week, the carers who come are always friendly, patient and helpful. Having a carer here at that time gives me reassurance that my husband will be safe during this time - he is
frail and finds getting in and out of the bath to have his shower is quite difficult. Although he does not always want to have the shower, he always says afterwards that he feels better and thanks the carers. This care has been provided for the past 18 months.

Reply from Samantha Jolliff, Registered Manager at Agincare Bridport (Home Care & Live-in Care)

Thank You for your review of Agincare Bridport. We believe that feedback is very important to us so that we can monitor the care that we provide. I am glad that you and your husband are having a positive experience. Please do not hesitate to contact me with any other feedback so that we can improve our performance. Thank You once again


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Review from P R (Sister-in-law of Client) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always been very happy with the care the client receives from Agincare. It can be difficult at times to keep the client happy because of their situation but I have found Agincare staff to always be exceptionally helpful

Reply from Samantha Jolliff, Registered Manager at Agincare Bridport (Home Care & Live-in Care)

Thank you for your lovely feedback. We are glad that you are happy with our service. We welcome all feedback as there is always room for improvement. Please do not hesitate to contact myself or one of the team if we can be of any assistance. Thank you once again.


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Review from Michael T (Brother of Client) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's not been easy the last Months I really appreciate the support that all the staff give me often going over and above to help me with my brother's condition helping him maintain a normal life as possible

Reply from Samantha Jolliff, Registered Manager at Agincare Bridport (Home Care & Live-in Care)

Thank you for your lovely feedback. We are very glad to be of help and assistance to your family member and we understand how difficult it can be. We are always here to work alongside yourself to ensure that all of your relatives needs are met and that they can continue to live independently in their own home. Thank you again.


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Review from Allan G (Client) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied the carers are always polite and we discuss things about how I am coping and if I am struggling they will help I am very pleased with the care I am getting they understand I am struggling more.

Reply from Karen Ingram, Area Manager at Agincare Bridport (Home Care & Live-in Care)

Thank you very much for taking the time to provide us with some wonderful feedback about the care team. We will ensure that this is passed over to them. Please do contact the local office if we can provide any further assistance to you.


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Review from Paul G (Client) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had several carers visit during June while my wife has been recovering from a hip replacement.
All have been friendly and polite and have been helpful to us.
My condition (paraplegia) has made some aspects of my care more difficult and to be honest the carers have managed to different degrees.
All have done their best but clearly prior experience and physical capability have been an issue. Since my care is only required for a relatively short period it would be unreasonable to expect the same degree of expertise from each of them. I am sure that if I was seeking a permanent care package the most suitable carers would be found.
The team at the Bridport office has been unfailingly helpful and friendly.

Reply from Samantha Jolliff, Registered Manager at Agincare Bridport (Home Care & Live-in Care)

Thank You for taking the time to leave a review. We are happy that were satisfied with the level of care that you were provided with. We can assure you that if in the future you require further care from us, we would be happy to engage in some training for your condition. We are glad that your wife is now recovering well from her hip operation. We hope to keep in touch with you and please do not hesitate to contact Agincare Bridport if we can be of any further assistance. Again Thank you for your kind review.


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Review from M L (Wife of Client) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The main two careers we have are both amazing with my husband. I'm very grateful to them both for what they do one member of staff is so kind patient and excellent and always goes above and beyond with my husband and helps him to top guy in the way he is with him. My husband can be a grump at times.
Another carer who comes is also amazing too we are very lucky with both of them.

Reply from Samantha Jolliff, Registered Manager at Agincare Bridport (Home Care & Live-in Care)

Thank you for taking the time to send in a review. It is lovely to receive such good feedback. I am so pleased that your husband receives good continuity. I shall ensure that both care workers receive your feedback. Please do not hesitate to contact me or a member of the team if you have any questions or queries. Once again, thank You.


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Review from S C (Wife of Client) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been delighted with the excellent care provided by the lovely lady who looked after my husband whilst I was away from home. He appeared to be happy with her company on her two visits and I hope she will be available on future occasions.

Reply from Samantha Jolliff, Registered Manager at Agincare Bridport (Home Care & Live-in Care)

Thank you so much for this lovely review. I am so glad that you are delighted by the care your husband received whilst you were away from home. We all look forward to you contacting us again to provide care for your husband. I will ensure that the same care worker is provided. Please do not hesitate to contact the office if we can be of any further assistance. Thank you once again.


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Review from Carolyn E (Daughter of Client) published on 8 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The main carer who comes to our home goes above and beyond what is expected of her. She is a real treasure. She keeps an eye on Mum's difficult diet and is always able to cheer her up. We really appreciate her hard work.

Reply from Samantha Jolliff, Registered Manager at Agincare Bridport (Home Care & Live-in Care)

Thank you so much for your kind words and I am so pleased that you are happy with the service that is being provided for your Mum. I will ensure that your kind words are passed on to the carer. Please do not hesitate to contact me if we can be of any more help.


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Review from Shirley S (Mother of Client) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall standards are very good and all in Agincare work to ensure the best possible outcomes for their clients.
My son has been with Agincare for many years and is probably one of their longest-served clients.

Reply from Samantha Jolliff, Registered Manager at Agincare Bridport (Home Care & Live-in Care)

Thank you so much for taking the time to review Agincare Bridport. I am glad you are happy with the service your son receives and if there are any issues please do not hesitate to contact myself or a member of the office. Your son is most definitely one of the longest-served clients 12 years! And it has been a pleasure I know for the care workers who support him. Thank you again.


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Review from Wendy D (Daughter of Client) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager is always approachable and easy to communicate with.
She listens to any concerns that I may have and also deals with any of these concerns promptly.
Care for my father in general is good, and I am satisfied with the support that he receives.
However, there are also a few carers who do
not take the role very seriously.
They do not appear to be team players. Often leaving tasks for the next carer to complete rather than doing them themselves, in the time allocated for them to do so.
It’s important to note that there are some amazing carers who carry this extra load, and do not complain at all.

Reply from Samantha Jolliff, Registered Manager at Agincare Bridport (Home Care & Live-in Care)

Thank You for taking the time to leave a review for Agincare Bridport. I am pleased that you are happy with the service. All care workers are trained at the same level and I am sorry if it appears that some do more than others. This has been noted and is being looked into. Your feedback is valuable as it contributes to areas that require improvement within our service. Please do not hesitate to contact me at any time. Thank you again for your review.


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Review from L G (Wife of Client) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are very friendly, some carers more reserved than others, which I think is partly due to being less experienced in the caring profession.
Everyone is polite, caring, and efficient and puts my husband at ease. We have also had lots of laughs and jokes.
Management has always found and
provided carers, even at very short notice.

Reply from Samantha Jolliff, Registered Manager at Agincare Bridport (Home Care & Live-in Care)

Thank you for taking the time to review our service. We value your feedback as it helps us improve in certain areas. Please do not hesitate to contact the office if we can be of any assistance. Thank you once again.


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Review from G C (Daughter of Client) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Good service overall - some exceptionally thorough, kind and diligent carers who go above and beyond, and some who seem to do the bare minimum. We are very lucky to have the same regular carers as sometimes, new carers aren't well briefed. The service is very reliable (don't think they've ever not turned
up) and the team are responsive to requests. Friendly and helpful, so happy overall.

Reply from Samantha Jolliff, Registered Manager at Agincare Bridport (Home Care & Live-in Care)

Thank you for your feedback. We rely on your feedback so that we can improve our service. If you wish to discuss anything further with us please do not hesitate to contact the Bridport Branch Manager.


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Review from S A (Daughter of Client) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They go on social media sites etc when at the house. The care company has good and bad points. Most carers are excellent with my mum, however, there are timing and staff issues that persistently occur. I do not agree with family members working too closely together and the management really do need
to be more efficient and follow up enquiries and complaints competently. Also all carers should not use their personal phones for browsing personal social media etc.

Reply from Samantha Jolliff, Registered Manager at Agincare Bridport (Home Care & Live-in Care)

Thank you for your feedback. However, in response to your concerns, care workers have to have access to the clients records using a company app on their personal mobile, this enables them to log in and out, record medication and document details about the visit. If you feel that they are using their personal mobiles for something other than work related tasks please do not hesitate to contact the Office Manager so that this can be addressed. We believe that the care workers should be devoting their time to the client whilst at the visit. We are a multi-disciplinary equal opportunities employer, and all of our care workers are regularly monitored through spot checks and supervision to ensure safe and effective care is being delivered.


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Review from Julie H (Client) published on 23 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care, not always on time.

Reply from Samantha Jolliff, Registered Manager at Agincare Bridport (Home Care & Live-in Care)

Thank you for taking the time to review Agincare Bridport. I am happy that your care is going well. I am however sorry that you find that we are not always on time, we do try our best to arrive at service users on time and will continue to contact service users if care workers are running late due to unexpected emergencies.


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Review from Pamela W (Client) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been with Agincare UK Bridport for a short while. I find the team very helpful and caring to suit my needs.

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Review from L C (Client) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Too many inexperienced care workers and school leavers.

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Current Review Score: 9.6 (9.581)

Overview of Review Score

The Review Score of 9.6 (9.581) out of 10 for Agincare Bridport (Home Care & Live-in Care) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.581 for Agincare Bridport (Home Care & Live-in Care) is calculated as follows: ( (66 Excellents x 5) + (35 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 105 Ratings = 4.581

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Agincare Bridport (Home Care & Live-in Care) is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

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Samantha Jolliff

Job Title: Registered Manager

Joined: 2022

Samantha joined the Bridport branch in April 2022 and has been working in care for 15 years. She started her career off in care as a Care Worker and worked her way up to Registered Manager. Other roles have included Care Coordinator and Nursing Assistant.


Samantha has always had an interest and passion for helping people. Before working in care, Samantha worked at a local hospital as a Domestic Assistant, where she would always interact with the patients, Samantha has always worked with people, previously working in customer service with a front-facing role.


After losing her mother in 2000, Samantha began to volunteer and help local people with their daily tasks, such as taking them shopping, or to their appointments, this being before domiciliary care was established. In 2009, Samantha made a big move. She moved from her hometown in Wales to Dorset and this is when she began an official career in care. Palliative Care being an area of care Samantha really thrived on, giving her a sense of achievement.


Later, in 2011, Samantha took on her first role within Agincare as a Care Coordinator. During this time Samantha moved to another care provider and moved up the ranks becoming a Registered Manager. Then in 2020, moved back to Agincare as a Regional Field Care Supervisor. This role really helped Samantha progress.


Samantha has recently completed a Diploma Level 4 in Leadership and Management, which has helped greatly with her role.


“In this job, you need to care. When you care, your job becomes so much easier. It is no longer a job, it becomes a passion and something you thrive on.”


Frequently Asked Questions about Agincare Bridport (Home Care & Live-in Care)

What Type of Services does Agincare Bridport (Home Care & Live-in Care) offer?

Agincare Bridport (Home Care & Live-in Care) offers Home Care.

How many Carers does Agincare Bridport (Home Care & Live-in Care) employ?

Agincare Bridport (Home Care & Live-in Care) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Agincare Bridport (Home Care & Live-in Care) to verify any information. View our terms and conditions. Agincare Bridport (Home Care & Live-in Care) has an Enhanced Service – more info.