Agincare Christchurch (Home Care & Live-in Care)

181b Barrack Road, Christchurch BH23 2AR
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9.7 10 Reviews
  • Agincare Christchurch (Home Care & Live-in Care), Christchurch
Agincare UK Christchurch offers high-quality home care services to older people, young adults and children in Bournemouth, Christchurch, Highcliffe and the surrounding areas.

Care packages include more general home care and live-in care, as well as specialist care services, which can include complex care, physical disability care and sensory impairment care, amongst other services.

Care staff are selected that have good past care experience and who have compassion and a person-centred approach to care.

Candidates are checked thoroughly, and then undergo an extensive training programme.

The company ethos is treat all individuals with the dignity and respect that they deserve. Staff keep clients, their families and carers updated on key care decisions.

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Care Provided by Agincare Christchurch (Home Care & Live-in Care)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Ramune Vosyle (Manager)

Funding & Fees Guide for Agincare Christchurch (Home Care & Live-in Care)

  • Prices

  • £12.25 - £25.57

Agincare Christchurch (Home Care & Live-in Care) Reviews (10)

9.7

Agincare Christchurch (Home Care & Live-in Care) has a Review Score of 9.7 (9.714) out of 10, based on 10 reviews in the last 2 years. Over all time Agincare Christchurch (Home Care & Live-in Care) has 10 reviews.

Overall Experience

  • 7
  • 3
  • 0
  • 0
  • 0

Date Published

10
1
5
10
0

Review from Kevin F (Son of Client) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Simply amazing!

Reply from Ramune Vosyle, Registered Manager at Agincare Christchurch (Home Care & Live-in Care)

Thank you for your feedback, appreciate your time in leaving us a review.


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Treated with Dignity

Value for Money

Review from Gillian M (Wife of Client) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very attentive and polite, always caring and good relationships with my husband.

Reply from Ramune Vosyle, Registered Manager at Agincare Christchurch (Home Care & Live-in Care)

Thank you for your lovely feedback; it is very appreciated.


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Management

Treated with Dignity

Value for Money

Review from Samantha L (Daughter of Client) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided is consistent (permanent and time) and excellent in every aspect.
All the carers are highly skilled, compassionate, caring and have excellent communication skills.
My mum loves them all, and they make her life better at a time when she is very unwell.

Reply from Ramune Vosyle, Registered Manager at Agincare Christchurch (Home Care & Live-in Care)

Thank you for your kind words; your feedback is very appreciated and valued.


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Management

Treated with Dignity

Value for Money

Review from Louise V (Cousin of Client) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very helpful, attentive, and reliable. Agincare provides a fantastic service that has enabled my cousin to be able to stay in her own home and this means a lot to her.

Reply from Ramune Vosyle, Registered Manager at Agincare Christchurch (Home Care & Live-in Care)

Thank you for your time in leaving us a review. Your feedback is highly appreciated.


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Management

Treated with Dignity

Value for Money

Review from Mair F (Client) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most carers are caregivers for us, have never left us feeling unhappy and supported when needed.

Reply from Ramune Vosyle, Registered Manager at Agincare Christchurch (Home Care & Live-in Care)

Thank you for your time in reviewing our services.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sheila B (Wife of Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mostly happy and satisfied with the care my husband receives particularly with the regular carers. Unfortunately, the less frequent staff do not appear to generally read up the care plan and have made errors with his care. I also feel that some of the less regular staff need training on communication
with the client as even with dementia they should talk to him as well as each other and tell him what they are going to do to prepare him. This might reduce his agitation at times.

Reply from Ramune Vosyle, Registered Manager at Agincare Christchurch (Home Care & Live-in Care)

Thank you for your feedback. We appreciate your time in leaving us a review.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from Rebecca N (Client) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally very good some of my calls are too early but very satisfied with my care. My disability and bereavement has been handled very caring and professional. There have been some areas for improvement where I have been given a male carer in the morning and not the male carers I want.

Reply from Ramune Vosyle, Registered Manager at Agincare Christchurch (Home Care & Live-in Care)

Thank you for your time in leaving us a review. We do appreciate your feedback.


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Management

Treated with Dignity

Value for Money

Review from A P (Client) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the carers very polite, very accommodating, always neatly dressed and very presentable. They always aim to keep your dignity too. Even the office staff are very friendly and try to help you whatever the situation may be.

Reply from Ramune Vosyle, Registered Manager at Agincare Christchurch (Home Care & Live-in Care)

Thank you for your time in leaving us a review. Your feedback is appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Nick J (Son of Client) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Agincare has looked after my mother for several years with home care.
Currently providing 2 carers, 4 times a day.
Excellent care, management and communication.
Can't think of any problems over all that time!
Thanks.

Reply from Ramune Vosyle, Registered Manager at Agincare Christchurch (Home Care & Live-in Care)

Thank you for your time and leaving your review. We appreciate your feedback and kind words.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J B (Daughter of Client) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have used Agincare for many years. Late Dad and most recently sitting service for Mum. She looks forward to her visits and having someone to chat with. The staff at Agincare Christchurch are always friendly and go above and beyond to accommodate any changes due to falls/hospital etc. They are reliable
and give me peace of mind, which is extremely important.

Reply from Ramune Vosyle, Registered Manager at Agincare Christchurch (Home Care & Live-in Care)

Thank you for your review, it is valued and we appreciate your feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.714)

Overview of Review Score

The Review Score of 9.7 (9.714) out of 10 for Agincare Christchurch (Home Care & Live-in Care) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.714 for Agincare Christchurch (Home Care & Live-in Care) is calculated as follows: ( (42 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 56 Ratings = 4.714

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Agincare Christchurch (Home Care & Live-in Care) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Oct 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

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Ramune Vosyle

Job Title: Registered Manager

Joined: 2018

Ramune has been Registered Manager at the Christchurch branch since 2018, with a long history in care, where she started her journey in the care sector in 2009.


Ramune has worked her way up to Registered Manager by starting as a carer, then progressing to Care Coordinator, Deputy Manager and finally Registered Manager.


Working in the care sector for over a decade has meant Ramune has collated many qualifications including an NVQ in Health and Social Care Level 2 & 3, NVQ in Business Administration Level 2 and an NVQ in Business Management Level 3.


Frequently Asked Questions about Agincare Christchurch (Home Care & Live-in Care)

What Type of Services does Agincare Christchurch (Home Care & Live-in Care) offer?

Agincare Christchurch (Home Care & Live-in Care) offers Home Care.

How many Carers does Agincare Christchurch (Home Care & Live-in Care) employ?

Agincare Christchurch (Home Care & Live-in Care) employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Agincare Christchurch (Home Care & Live-in Care) to verify any information. View our terms and conditions. Agincare Christchurch (Home Care & Live-in Care) has an Enhanced Service – more info.