Agincare Ferndown (Home Care & Live-in Care)

483 Ringwood Road, Ferndown BH22 9AG
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8.1 3 Reviews
  • Agincare Ferndown (Home Care & Live-in Care), Ferndown
Agincare UK Ferndown is a home care agency that provides services of a high standard for older people, young adults and children living in Wimborne, Ferndown and Ringwood.

General home care services are offered for those wishing to live independently at home, alongside more specialist care for those with dementia, physical disabilities and learning disabilities.

Staff are selected that have strong skills of compassion and relevant care experience. Candidates are then carefully vetted and CRB and fully reference checked. Intensive training is then undertaken, with ongoing support given to the team to make sure standards are continually high.

Key care decisions are communicated to all relevant parties on a regular basis.

Individuals are treated with kindness, care and compassion.

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Care Provided by Agincare Ferndown (Home Care & Live-in Care)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Kiera Da Silva (Manager)

Funding & Fees Guide for Agincare Ferndown (Home Care & Live-in Care)

  • Prices

  • £12.25 - £26.00

Agincare Ferndown (Home Care & Live-in Care) Reviews (3)

8.1

Agincare Ferndown (Home Care & Live-in Care) has a Review Score of 8.1 (8.059) out of 10, based on 3 reviews in the last 2 years. Over all time Agincare Ferndown (Home Care & Live-in Care) has 3 reviews.

Overall Experience

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  • 3
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Date Published

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Review from A C (Daughter of Client) published on 16 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Most carers are conscientious and kind, taking note of patient requests .
Just a small number are in and out as quickly as they possibly can , and do not take enough care of waste disposal or patient requests.

Reply from Sarah Richards, Manager at Agincare Ferndown (Home Care & Live-in Care)

Thank you so much for your positive feedback.All positive feedback will be passed on to care staff.With regard to the issue you mentioned I will take this forward with care staff to ensure we continue to provide a high standard of care to our service users.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kay W (Wife of Client) published on 11 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We had really good service from your care providers for 4 weeks when my husband was sent home from hospital. Took great care with him and were very helpful efficient team.
We are now receiving sitting care from Agincare provider which is working well.

Reply from Sarah Richards, Manager at Agincare Ferndown (Home Care & Live-in Care)

Thank you so much for taking the time to write a review.Your feedback is important to us. Thank you for your positive comments and I will ensure that the care staff are informed of your kind words.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan W (Daughter of Client) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has used Agincare's home care for some years following increasing frailty. Visits are 4 times per day and requested visit times vary depending on carer schedules but generally work for Mum's needs. Regular carers who know Mum's required care are respectful and empathetic but those scheduled to visit
who are not regulars sometimes struggle to understand her routine. Staff in the local office are on hand during office hours with an out-of-hours service available where issues arise. They will also call with updates where they feel the family should be informed of any situations or concerns. They deal with the local GP when required which is reassuring as our family is not local to Mum. Overall the service provided is good and you should consider Agincare when looking for home care.

Reply from Sarah Richards, Manager at Agincare Ferndown (Home Care & Live-in Care)

Thank you for taking the time to leave a review. We are really pleased to hear that you and your mother have been happy with the service. We will pass on your kind words to the team. Many thanks


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.1 (8.059)

Overview of Review Score

The Review Score of 8.1 (8.059) out of 10 for Agincare Ferndown (Home Care & Live-in Care) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.059 for Agincare Ferndown (Home Care & Live-in Care) is calculated as follows: ( (2 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 17 Ratings = 4.059

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Agincare Ferndown (Home Care & Live-in Care) is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

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Sarah Richards

Job Title: Registered Manager

Joined: 2023

Sarah became Registered Manager for the Poole branch in August 2023 and has worked in care for 22 years.


Sarah began working for Agincare in 2011 and flourished within the role. In 2016, Sarah was asked by her branch manager at the time if she would consider becoming a Field Care Supervisor and Sarah jumped at the opportunity to progress in her career and successfully completed the interview. A few years later in 2019, Sarah stepped in as acting manager for the Agincare Weymouth branch to cover maternity leave. After returning to her previous role, Sarah realised she needed more, so when the opportunity arose, Sarah took the Dual Manager role in Poole and Ferndown.


At home, Sarah is kept busy with her 4 children and loves to visit new places with her husband. Sarah loves spending time with family, especially looking after her grandchildren.


Frequently Asked Questions about Agincare Ferndown (Home Care & Live-in Care)

What Type of Services does Agincare Ferndown (Home Care & Live-in Care) offer?

Agincare Ferndown (Home Care & Live-in Care) offers Home Care.

How many Carers does Agincare Ferndown (Home Care & Live-in Care) employ?

Agincare Ferndown (Home Care & Live-in Care) employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Agincare Ferndown (Home Care & Live-in Care) to verify any information. View our terms and conditions. Agincare Ferndown (Home Care & Live-in Care) has an Enhanced Service – more info.