Agincare Chippenham (Home Care & Live-in Care)

Absol House, Ivy Road Industrial Estate, Chippenham SN15 1SB
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9.1 8 Reviews
  • Agincare Chippenham (Home Care & Live-in Care), Chippenham
Agincare UK - Chippenham enables elderly people and those with physical and/or mental health/learning disabilities, the opportunity to get the support they need from caring, skilled staff to allow them to live independently in their own home.

The Chippenham branch provides home care to people in Chippenham, Corsham, Calne, Marshfield, Colerne and all surrounding areas in North Wiltshire.

Caring staff strive to give people the dignity and respect they require and help meet clients' wishes.

Home care services include personal care, shopping, social trips out, cooking, companionship, housework and, if required, 24 hour live-in care.

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Care Provided by Agincare Chippenham (Home Care & Live-in Care)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Steve Tayler (Manager)

Funding & Fees Guide for Agincare Chippenham (Home Care & Live-in Care)

  • Prices

  • £13.78 - £28.74

Agincare Chippenham (Home Care & Live-in Care) Reviews (8)

9.1

Agincare Chippenham (Home Care & Live-in Care) has a Review Score of 9.1 (9.086) out of 10, based on 5 reviews in the last 2 years. Over all time Agincare Chippenham (Home Care & Live-in Care) has 8 reviews.

Overall Experience

  • 2
  • 6
  • 0
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  • 0

Date Published

8
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1
5
3

Review from R L (Son of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with the daily care visits for Mum, which started over 3 months ago. The online notes system makes it easy to see the details of each visit, which helps with being kept informed and being able to respond to any concerns.

Reply from Karen Ingram, Area Manager at Agincare Chippenham (Home Care & Live-in Care)

Thank you very much for your kind words about the care team. I am pleased that the online app system allows you to monitor the care notes being left by the staff. I will ensure your compliment is fed back to the care team.


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Review from D H (Client) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole my experience of my care package has been a good experience. Carers are friendly, helpful and kind. I had one experience with the office and times for coming out in the morning but this was one incident and was some mix up. Good on the whole.

Reply from Steve Tayler, Manager at Agincare Chippenham (Home Care & Live-in Care)

Good morning D, thank you for the review you have provided for Agincare Chippenham. I am very pleased that you are having a positive experience with our staff team, I would however like to apologise again for your experience with confusion of call times.


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Review from Polly G (Mother of Client) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has now lived in his own property for 5 months, supported by Agincare.
The staff are amazing and take great care in looking after my son, his home is always clean and tidy everything is always kept on top of, my son has a wonderful life and is enjoying so many activities that he chooses to
do.
He’s settled extremely well and is so happy he absolutely adores all the staff. As his mum, I’m kept very well informed on what is going on and how things are.
Very happy parent.

Reply from Steve Tayler, Manager at Agincare Chippenham (Home Care & Live-in Care)

Morning, thank you for your lovely review, I am so pleased that you are happy with the level of service that we are providing to your son. The entire staff team have all formed meaningful relationships with your son and take great pleasure in working with him.


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Review from Emma M (Daughter of Client) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been very happy with her visits to date and enjoyed all the carers she has met, having good chats. staff have been very helpful in meeting Mum's changing needs. I have found reading the regular reports helpful to keep me in the loop.

Reply from Steve Tayler, Manager at Agincare Chippenham (Home Care & Live-in Care)

Good morning. Thank you so much for sharing your experience of Agincare Chippenham. It is a pleasure to see that your mum enjoys the visits from our staff and that you find the reports helpful.
I will of course ensure your compliment is passed on directly to the staff team.
Thank you.


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Review from Jean T (Client) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always been quite happy with Agincare. The carers have done a good job and always left me happy and comfortable. I couldn't manage without them. Absolutely no complaints.

Reply from Steve Tayler, Manager at Agincare Chippenham (Home Care & Live-in Care)

Thank you so much for the lovely review that you have given us at Agincare Chippenham. All of our staff, thoroughly enjoy coming to your home and providing assistance as you require, as well as having a good chat and laugh.


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Review from Geoff C (Client) published on 2 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A good and adaptable service that understood the complex needs well, can be stretched at times where staff overlap on visits but on the whole a good service provider.

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Review from Maureen Y (Client) published on 29 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm very happy with my care. The girls are very good, polite, very smart and always on time. They just get on and do stuff. I don't have to ask.

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Review from L E (Husband of Client) published on 10 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Agincare is good but will prefer people to make their own judgement, hence only "likely".

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Current Review Score: 9.1 (9.086)

Overview of Review Score

The Review Score of 9.1 (9.086) out of 10 for Agincare Chippenham (Home Care & Live-in Care) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.586 for Agincare Chippenham (Home Care & Live-in Care) is calculated as follows: ( (18 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 29 Ratings = 4.586

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Agincare Chippenham (Home Care & Live-in Care) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Nov 2020

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

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Steve Tayler

Job Title: Registered Manager

Joined: 2022

Steve joined the Andover branch as a Registered Manager in November 2022 and has worked in care for 30 years.


Steve has a range of experience within the care sector, working in Adult and Children Services and taking on a variety of roles to be able to take on the role he is in today. Steve has previously worked as a carer, support worker, senior manager, and area manager in both residential services and domiciliary care, and is now a registered manager.


With 30 years in the industry, Steve has gained many qualifications, including NVQ Levels 2, 3 & 4 and management training.


Frequently Asked Questions about Agincare Chippenham (Home Care & Live-in Care)

What Type of Services does Agincare Chippenham (Home Care & Live-in Care) offer?

Agincare Chippenham (Home Care & Live-in Care) offers Home Care.

How many Carers does Agincare Chippenham (Home Care & Live-in Care) employ?

Agincare Chippenham (Home Care & Live-in Care) employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Agincare Chippenham (Home Care & Live-in Care) to verify any information. View our terms and conditions. Agincare Chippenham (Home Care & Live-in Care) has an Enhanced Service – more info.