Alexandra's Community Care - Penryn

5 The Praze, Penryn TR10 8AA
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8.3 10 Reviews
  • Alexandra's Community Care - Penryn, Penryn
The Penryn office is just one of the 6 offices in the Cornwall region covered by Westcountry Home Care and Alexandra’s Community Care.

The Alexandra's Community Care team offer expert, flexible care solutions to help people with additional needs to remain at home. The team cover Falmouth and Penryn, as well as surrounding areas such as Deveron, Feock, Mabe, Mylor, Flushing, Constantine, Perranwell and Mawnan Smith.

They offer flexible care packages with visit durations starting at 30 minutes up and range up to 24-hour care. This includes support with personal care such as dressing, washing and medication, to palliative care and dementia care. The office works extensively with the NHS to provide specialist care for advanced and complex conditions, for example, Motor Neurone Disease, Huntington’s, Parkinson’s, Multiple Sclerosis and Spinal Injuries.

They can also provide social visits and companionship with strolls around the seafront along the beaches such as Swanpool or Gyllingvase, or taking in the beautiful views in and around Falmouth such as the natural harbour of the Fal Estuary.

The team at Penryn are kept fully trained in the latest techniques and best practices with their in-house trainer as well as other externally accredited sources and are all DBS checked.

With an ethos of “Our Team is Your Team”, the Penryn Alexandra's Community Care team become an extension of your family providing the expert care needed to keep you or loved one happy, healthy and safe at home.

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Care Provided by Alexandra's Community Care - Penryn

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Meghann Kerrison (Registered Manager)

Funding & Fees Guide for Alexandra's Community Care - Penryn

  • Prices

  • £32 for 1 hour visits, £1100  for 1 week live in care.

Alexandra's Community Care - Penryn Reviews (10)

8.3

Alexandra's Community Care - Penryn has a Review Score of 8.3 (8.278) out of 10, based on 3 reviews in the last 2 years. Over all time Alexandra's Community Care - Penryn has 10 reviews.

Overall Experience

  • 4
  • 5
  • 1
  • 0
  • 0

Date Published

10
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0
3
7

Review from Beverly B (Client) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Peace of mind someone coming in the house to help me shower and dress and get my breakfast, and someone here to get my lunch and dinner. Check me over if I need help to change pad etc.
Help me to get undressed for bed. And check my pad and get me a drink.

Reply from Meghann Kerrison, Manager at Alexandra's Community Care - Penryn

Thank you for leaving us a review. It is great to hear that we are able to assist.


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Review from Maria S (Client) published on 9 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They vary according to who it is. Some are better than others. Some are more company and like to talk which is what we wanted in our care package. We want their presence along with chattiness.

Reply from Meghann Kerrison, Manager at Alexandra's Community Care - Penryn

Thank you for taking the time to leave us a review. Please do not hesitate to contact the office to discuss the carers you prefer to visit and to see if we can match others to meet your needs.


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Review from J B (Client) assisted by family/friend published on 8 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfactory in all respects other than sometimes having to wait up to 7 hours between visits. I need attention 4 times a day and waiting more than five hours can be difficult for me and stressful for my wife who is also disabled.

Reply from Meghann Kerrison, Manager at Alexandra's Community Care - Penryn

Thank you for leaving us a review. We are actively assessing your issue and hopefully, this will be resolved on your next visit.


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Review from J B (Husband of Client) published on 8 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alexandra's Community care has provided excellent care for my wife since she was diagnosed with dementia over a year ago. Care has been very well organised and efficient. Individual carers are well trained and motivated and have shown just the right caring attitude to my wife.

Reply from Sally, Registered Manager at Alexandra's Community Care - Penryn

Thank you for taking the time to write us such a lovely review. I will pass on to all the members of the team.


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Review from S D (Client) published on 7 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have great care from Alexandra's and I am very happy with them, however, in the last few months times have changed and I have less hours at the moment. I do feel that they have not got enough staff as everyone seems to be later due to no travelling time. Overall the care I receive is second to none.

Reply from Sally, Registered Manager at Alexandra's Community Care - Penryn

Thank you so much for your kind comments, and we appreciate your comments about hours and staff. We are working hard to resolve the staffing issues and we hope any knock-on issues of timing will be resolved very soon.


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Review from R D (Husband of Client) published on 23 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are friendly, carry out tasks with dignity. Nothing too much trouble.

Reply from Sally Grimshaw, Registered Manager at Alexandra's Community Care - Penryn

Thank you for taking the time out to leave us such a lovely review.


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Review from M S (Client) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After four weeks of your care, it's been a great help to know you have someone to care and help. My husband's memory dementia problem is very difficult, and myself invalid with poor health and a housebound position; thank you.

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Review from W M (Client) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are very good and understanding.
Punctuality is sometimes poor.

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Review from S B (Daughter of Client) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Sometimes I have concerns regarding any new younger carers as they do not convey what my mother needs and do not offer her what is available. My mother can be a difficult lady and some carers object, understandably, to her mood swings. The regular carers are her favourites and she objects to change.

Reply from Sally Grimshaw, Registered Manager at Alexandra's Community Care - Penryn

Thank you for your honest feedback and comments about some of our new younger members. We were made aware and have made some changes to our processes to enable us to improve and provide a better service.


We will endeavour to ensure your mother has her regular carers and favourites, where possible.


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Review from J E (Daughter of Client) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Some carers are excellent and look after all the needs of the client and more, unfortunately half need to be reminded of the expectations. Excellent organiser with plenty of feedback from the manager. Would recommend the company.

Reply from Sally Grimshaw, Registered Manager at Alexandra's Community Care - Penryn

Thank you for taking the time to write a review and provide us with a recommendation. We take all comments on board to ensure we can continue deliver a high standard.


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Current Review Score: 8.3 (8.278)

Overview of Review Score

The Review Score of 8.3 (8.278) out of 10 for Alexandra's Community Care - Penryn is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.278 for Alexandra's Community Care - Penryn is calculated as follows: ( (6 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 18 Ratings = 4.278

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alexandra's Community Care - Penryn is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jan 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (1)

Meghann

Meghann

Job Title: Registered Manager

Joined: 2021

Meghann started with Alexandras in 2021 as Deputy Manager in the Truro branch. She has previously worked in the care sector with young adults with Autism and other challenging behaviours. Before working in the care industry, she completed A Levels and then studied Health and Social Care.


In 2022, Meghann became the Manager of Truro. In February 2023, she relocated to the Penryn Branch to manage the branch's day-to-day running. In April 2024 she became the Registered Manager. Meghann was also awarded 'Registered Manager of the Year ' at the 2024 Proud to Care awards.


Frequently Asked Questions about Alexandra's Community Care - Penryn

What Type of Services does Alexandra's Community Care - Penryn offer?

Alexandra's Community Care - Penryn offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alexandra's Community Care - Penryn to verify any information. View our terms and conditions. Alexandra's Community Care - Penryn has an Enhanced Service – more info.