Allcare Shropshire Ltd

The Old Red Lion, Main Road, Pontesbury, Shrewsbury SY5 0PS
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27 Reviews
  • Allcare Shropshire Ltd, Shrewsbury
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Care Provided by Allcare Shropshire Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Allcare Shropshire Ltd
  • Person in charge
  • Alexandra Beesley (Registered Manager)

Funding & Fees Guide for Allcare Shropshire Ltd

  • Prices

  • £24.68 per hour 7 am - 6 pm, Mon-Fri. Mileage Charged at 62p per mile

  • Charges are at enhanced rates for unsocial hours.
    To see more details please visit the website.
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Allcare Shropshire Ltd Reviews (27)

Total of 27, showing 21-27

Over all time Allcare Shropshire Ltd has 27 reviews.

Overall Experience

  • 22
  • 4
  • 1
  • 0
  • 0

Date Published

27
0
0
0
27

Review from Calvin D (Husband of Client) published on 5 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I switched to Allcare from another agency as the other agency was unreliable and Allcare were more local. Allcare has proved to be very reliable and the care staff are excellent and friendly.

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Treated with Dignity

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Review from Malcolm P (Son of Client) published on 31 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The quality of care given to my father is quite good but I find that a few of the care workers are unable to prepare and cook simple basic food, like cream potatoes or even cook them properly, making a salad, cooking eggs.

Reply from Mette Douse, Public Relations at Allcare Shropshire Ltd

Firstly we would just like to thank you for taking the time to review us, we are very pleased to hear you are happy with the care your father is receiving.


We pride ourselves on the quality of the care we provide and its great to see our carers are fulfilling our expectations when it comes to the dignity and respect of your father's needs.
In regards to your issues raised,
although we may not take on staff with expert cooking skills we do however expect a certain level of basic skill and we are disappointed to hear this may not be up to your standard. After looking into this further for you, it appears we have already dealt with your concerns regarding this issue. While we hope this matter has been resolved, please do not hesitate to contact us should this not be the case.


We would just like to take his opportunity to let you know what a pleasure it is to care for your father and how very fond we all are of him.


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Review from Katherine P (Client) published on 26 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care I receive from this company.

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Review from Alan T (Client) published on 25 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, all of whom think and care about what they do for me. Once a day they wash and dress me and apply medication. They (two carers) attend for half an hour at a time. Truly magnificent.

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Review from Doris A (Client) published on 19 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Fair.

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Review from P.L. (Client) published on 28 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Allcare home care agency are the second agency I have had looking after me. I can honestly say, all the staff (carers) are very kind and thoughtful. They usually arrive on time and do their very best to be helpful and see to all my requirements. The staff in the office always ring if situations
change and they have to change the carer visiting or the time of the visits.

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Review from Steve G (Son of Client) published on 26 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found AllCare to be excellent in caring for my elderly parents. They are extremely professional with a friendly approach in providing a high standard of care and support. Nothing is ever too much trouble, they deal with problems as they arise with dignity, without compromise, and always
with a smile. I can't thank AllCare enough for their continued support and wish them every success in the future.

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jul 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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