Alpenbest

Unit 8, 8 Princeton Mews, 167 London Road, Kingston upon Thames KT2 6PT
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40 Reviews
  • Alpenbest, Kingston upon Thames
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Care Provided by Alpenbest

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Georgina Underwood (Manager)
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Alpenbest Reviews (40)

Total of 40, showing 1-20

Over all time Alpenbest has 40 reviews.

Overall Experience

  • 28
  • 9
  • 1
  • 2
  • 0

Date Published

40
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40

Review from R S (Brother-in-law of Client) published on 19 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my sister-in-law received was fist class. The operatives that were hands-on did all they could within their framework of operation. I was remote from the care situation and feedback and information from issues was quick and concise. Overall a positive experience for an Attorney that was 150
miles away.

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Review from Sammi M (Daughter of Client) published on 29 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My Mother was discharged from the hospital on 1st October and the first three carers were satisfactory, but none stayed more than twenty minutes and (some only ten minutes) when one hour was allocated. Steadily went downhill in the consistency of care as until now we have seen over nine different faces
and different levels of competence when mum needs consistency, due to health needs. Office co-ordinators not helpful and today I spoke to an extremely rude person who informed me she was not stupid as she was forty years of age and unable to offer me any assurance of who was coming to attend to my mother tomorrow and the weekend, even when the circumstances of the situation were explained to this 'not stupid' woman. The case was raised as a concern with authorities and astounded that this level of customer service is given by a company with so many good reviews. I hope the people concerned with organising my mother's lack of care will be given more training on how to deal with their customers and vulnerable clients.

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Review from Phil L (Son of Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first time that I've used any Adult Care Services so I was worried about how they would look after my 90-year-old father. It was quickly evident that they were very professional, caring and well organised. I have been very pleased with my father's care and the ability of Alpenbest to quickly
adapt to his changing circumstances when he became poorly.

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Review from Julie W (Daughter of Client) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Many thanks to Alpenbest for the care mum received over several years until she entered hospital and then a nursing home in December. Our two regular carers who came night and morning for over 3 years, were endlessly patient and kind. We really miss our chats with them! Very occasionally, a less experienced
carer would fill in a slot and struggle to deal with mum's developing frailty and dementia, but, on the whole, the care was excellent even when mum was being uncooperative. Carers really are an army of unsung heroes doing such a difficult but vital job. Many thanks.

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Review from Jane B (Daughter of Client) published on 28 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this organisation highly enough. Throughout the last weeks of my mother's life, care plans were continually reviewed to meet her needs and every person involved with her care was genuinely professional and caring. All of mum's needs were met and I truly believe she enjoyed all the
visits that took place. Likewise, I have really appreciated the support the Team was able to provide and the way in which they were able to adjust her care plan so swiftly while keeping me abreast of the ever-changing situation. A huge heartfelt thank you to one and all, it has been a pleasure to get to know you all at this particularly difficult time.

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Review from Caroline M (Daughter of Client) published on 13 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company have the very best carers. Special mention to the lady who is my mum's main carer and is truly a saint. She always knows when my mum has a urine infection and is always right before even the doctors are aware. In addition, my mum adores her and thinks of her like another daughter and believe
you me as an ex-nurse she is not the easiest of people to deal with. All the rest of the team are excellent and without them all we would not be able to cope. You are all Simply the Best.

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Review from James S (Son of Client) published on 26 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have already recommended your service to a friend. My mother has always been treated with kindness and consideration by the carers and the office staff have always been helpful whenever I have had to contact them. Thank you.

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Review from Caroline G (Sister of Client) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the service given to my brother so far. After a bad experience with an alternative care company we have been pleasantly surprised with the care package my brother now receives and the way his package and needs are often reviewed.

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Review from Simon S (Son of Client) published on 19 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can tell you that the carers looking after my mum are absolutely brilliant. They always make sure Mum is clean. Sometimes when Mum is feeling angry or upset, one of the girls can turn the whole situation around just by talking to her, which is worth every penny. Because sometimes I can not get through
to Mum when she's having one of her moments.
So thank you so much for putting up with all the stuff that my mum does and says.

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Review from Graham S (Son of Client) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers have been very professional and friendly. Mum doesn't want care and has no doubt not been easy to care for but she has not expressed any negative comments about the individual carers. Very happy with care given.

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Review from Lesley C (Client) published on 2 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the Carers are kind, caring and professional. They give a 100% to all areas of care and treat me with dignity. The office always provide a very good and prompt service - nothing is too much for them.

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Review from Jane D (Cousin of Client) published on 11 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is with great pleasure that I submit this review for Alpenbest Care. Throughout the time that they have supplied carers for my relative, I have felt fully confident in their service. Each time there has been a medical problem or my relative has had a difficulty, the managers have contacted me immediately
and advised me of the actions taken and matters resolved. The carer who attends my relative has formed a great relationship with them, knowing their foibles, preferences and treating them with courtesy and dignity. My relative is happy to see the carer and I am reassured by the continuity of carers attending her. I am more than happy with the service provided in household cleaning, feeding the cat and shopping per week. During these exceptional lockdown circumstances, a phone call to review the care was greatly appreciated. Thank you to all of the team for being there for us and for doing such an exemplary job! I look forward to our continuing good working relationship. Thank you!

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Review from Zara A (Wife of Client) published on 22 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very happy with the care my husband received during his illness. We would like to say thank you to all, especially four members of the team.

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Review from J Z (Daughter of Client) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and compassionate workers who are happy to chat and engage with mum. They are happy to do the little extra things that make her life better.

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Review from Liz G (Mother of Client) published on 1 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can confirm that my son received excellent and efficient emergency support from Alpenbest, arranged via our local authority following a hospital stay. The carers were prompt and reliable, and the communication with both my son and us, his parents, was faultless. Checks were made with us when necessary
and we all felt confident that my son was receiving the respect and regard he needed. Once his support needs lessened, the carers continued to attend, in a supervisory and observation role only and again this was much appreciated. We wish to thank the entire team for an excellent service.

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Review from Jean B (Client) published on 10 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, helpful trustworthy staff. Feel fairly safe most of the time. My needs and requirements are met most of the time.

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Review from E A (Husband of Client) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers excellent.

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Review from H P (Grandson of Client) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care agency, with professional carers. Central office is also very good and responds to problems immediately. Carers also are punctual and dress appropriately. Would highly recommend this care agency.

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Review from Barbara L (Daughter of Client) published on 12 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are very pleasant and chatty. My mother seems to enjoy their visits and offers them a drink. She livens up and enjoys the interaction.

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Review from R D (Partner of Client) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant man does all that is necessary and does a good job.

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 24 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Frequently Asked Questions about Alpenbest

What Type of Services does Alpenbest offer?

Alpenbest offers Home Care.

How many Carers does Alpenbest employ?

Alpenbest employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alpenbest to verify any information. View our terms and conditions. Alpenbest has a Basic Service – more info.