Alpenbest

Unit 8, 8 Princeton Mews, 167 London Road, Kingston upon Thames KT2 6PT
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40 Reviews
  • Alpenbest, Kingston upon Thames
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Care Provided by Alpenbest

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Georgina Underwood (Manager)
Are you the Owner/Manager of Alpenbest? View your Advertising Options

Alpenbest Reviews (40)

Total of 40, showing 21-40

Over all time Alpenbest has 40 reviews.

Overall Experience

  • 28
  • 9
  • 1
  • 2
  • 0

Date Published

40
0
0
0
40

Review from T B (Wife of Client) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alpenbest has proved most satisfactory in looking after my husband. They are reliable and treat him with dignity and kindness.

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Value for Money

Review from F D (Husband of Client) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The girls are very polite and caring. We appreciate the service.

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Review from D R (Husband of Client) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are very friendly and are concerned for my wife's health. The regular team have been good friends and when advice is required in my own living circumstances have been a good help.

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Review from J B (Wife of Client) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very kind and professional in their approach to my husband and treat him and care for him very well. I am very pleased with this care company.

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Review from R H (Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Some of my carers are excellent. The one issue I did highlight was that when crares are late it would be helpful if they contacted the office so clients can be notified.

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Review from Anna N (Daughter of Client) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful service. Carer always friendly and on time. Dad very pleased.

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Review from L S (Wife of Client) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I are very pleased with our team of carers from Alpenbest. They are providing personal care to him and are helping our main carer with hoisting tasks and other tasks. They are very kind, respectful, hardworking and very professional. They talked to my husband and engage with him, even
though he has lost the use of his voice. They treat him with respect and dignity. The office workers are always very polite on the phone. Our coordinator is very professional and understands very well our needs. She is always doing her best to accommodate us when we need to change the schedule from time to time because of hospital/doctors appointments.

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Review from Linda H (Daughter of Client) published on 8 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the carers who cared for my mother. They were friendly, polite and always on time.
They always made sure she was left in a good state of mind and always checked with the office if any concerns about her medication.

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Review from Andrea B (Daughter of Client) published on 6 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our team of carers are exemplary. They go the extra mile for George even though sometimes he can get a bit angry and difficult with them, they always treat him with dignity, kindness and respect.

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Review from Carl (Son-in-law of Client) published on 5 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are helpful towards my mother-in-law's needs and willing to assist her with all her personal care. They treat her with respect and dignity.

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Review from Janice N (Daughter of Client) published on 12 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alpenbest has provided excellent quality care to my mother for over a year. The carers are very well organised, carrying out the tasks in the care plan competently, often over and above what is written down. All of the team are always cheerful, polite, understanding and helpful. Without exception, all
the carers’ main concern is for my mother’s well being and comfort whilst being respectful of her wishes.
The office is supportive, efficient, friendly and keeps the family informed of situations as and when they occur. Mum enjoys the carer’s company and feels safe and secure in her home.

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Review from Geoff C (Son of Client) published on 7 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 94 year old mother has received personal care from 2 carers, 4 times a day for nearly 2 years since breaking her hip left leaving her unable to walk. She is partially deaf and has dementia. Her regular team of 3 covering 7 days have built up a good rapport with her, talking to and encouraging her
whilst they work. If visiting times need to change due to e.g. rota changes the lead carer keeps me informed so I can adjust meal times appropriately.
On the ladies' days off the alternate carers usually come from a small group who have been before so are known to Mum and they know the household routine. Inevitably things happen requiring short notice changes but the office always telephones to advise me. They also regularly conduct service quality and satisfaction reviews.
I do not expect perfection, that is impossible. I do expect very good and the service Mum receives is excellent.
Mum's treatment gives rise to no safeguarding concerns.

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Review from Nishi (Daughter of Client) published on 31 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

None at the moment, maybe at a later date. Reviews and checks could be done more frequently for maintaining quality of services.

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Review from Stephen T (Son of Client) published on 21 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm so glad we found Alpenbest to help my Mother with her care needs at home. They have always been reliable, and our main carer is very efficient, punctual and kind. I have also been impressed with the flexibility, continuity of staff, and excellent communications with this agency. This came as a great
relief after difficulties with a previous agency. I have no hesitation in recommending Alpenbest.

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Review from Maureen T (Daughter of Client) published on 3 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second time a member of my family has been cared for by Alpen Best. Our experience on both occasions has been extremely positive and we regard it as the “Rolls Royce” of care providers. The service is truly person-centred and every effort is made to involve service users in decision making
and treat them with respect and dignity. The staff we have met have been consistently caring, efficient and thoughtful in their approach to their job. The service is well coordinated and staff are clear about their roles and the limits of that. My father is noticeably relaxed with the carers and confident that they will complete the tasks in the agreed care plan.

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Review from Valerie W (Mother of Client) published on 31 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are kind, caring and act in a professional manner towards us.
They come on time and stay the time allocated. All procedures are followed and my son is happy to be left in their care.

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Review from Terri R (Daughter of Client) published on 24 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The current 3 regular carers we currently have are great.

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Review from Ray B (Client) published on 26 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with Alpenbest. After several agencies not able to meet my needs I have finally found a provider able to accommodate my calls at a specific time - I am diabetic so it is extremely important my meds are prompted and meals served on time. Communication with the office is also very good;
I'm kept in the loop in case of any lateness/changes or home visits. The care workers coming are not always consistent but they are equally good. Would recommend.

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Review from Christopher R (Nephew of Client) published on 26 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle's care worker is very honest, reliable and hard-working. We are very pleased with the quality of care that is offered to my uncle and would recommend it to others too.

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Review from Jill W (Cousin of Client) published on 21 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Supervisors made promises that weren't kept. Carers were scheduled well to be after agreed times. Occasionally no one attended. Very often they left early. There was no way of checking the accuracy of their time keeping and length of visits, even though I was promised an itemised breakdown. I could
not recommend them. Nobody replied to my letter detailing problems.

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 24 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

Top 20 Small Home Care Groups 2022

Recipient: Alpenbest Ltd

Date: Thursday 31 Mar 2022 More details

Top 20 Home Care Groups 2021

Recipient: Alpenbest Ltd

Date: Friday 30 Apr 2021 More details

Top 20 Home Care Groups 2020

Recipient: Alpenbest Ltd

Date: Thursday 30 Apr 2020 More details

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