AMG Nursing & Care Services - Burton

12C Lancaster Park, Newborough Road, Needwood, Burton-on-Trent DE13 9PD
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9.5 54 Reviews
  • AMG Nursing & Care Services - Burton, Burton-on-Trent
AMG Nursing & Care Services - Burton, established in 1983, provides a service to those who require the most complex care at home to those who just require a helping hand with their daily living.

With all staff fully trained, AMG provides a complete assessment package with all clients to ascertain a care package tailored to suit every individual.

Services AMG provide include 24 hour care adult home care (18+), home care for children, live in carer, personal care (on a contracted hours basis) as well as assessments and risk assessments in the home.

Other services include call in service, cancer care, cleaning service, companionship dementia, domestic services, food preparation, hospital discharge, laundry service, medication assistance, palliative care, shopping service and sit in service.

In October 2019, AMG Nursing & Care Services - Burton was rated 'Good' by the Care Quality Commission.

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Care Provided by AMG Nursing & Care Services - Burton

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jack Atkins (Manager)

Funding & Fees Guide for AMG Nursing & Care Services - Burton

  • Prices

  • Our healthcare services start at just £21.88. For more information about our pricing plans and services, please contact your local branch by phone or email. We'll be happy to assist you and provide you with all the details you need.

  • Thank you for your interest in our services. We understand that you may be wondering about our fees, and we would like to provide you with some guidance in this regard.


    Please note that we do not have a standard fee for our services, as each client's needs and requirements are unique. The fee we charge will depend on several factors, such as the type of service you require, the complexity of your situation, and the amount of time and resources that will be necessary to address your needs.


    If you require more information about our fees, we encourage you to contact our branch directly by phone. Our team will be happy to discuss your situation with you and provide you with an assessment of the fees that will apply to your case.


    Alternatively, you may also download our brochure, which provides some general information about our services and fees. However, please note that the information in the brochure is intended as a guide only, and the actual fees charged may vary depending on your specific circumstances.


    We strive to provide our clients with transparent and fair pricing, and we are committed to ensuring that our fees are reasonable and competitive. We understand that the cost of our services is an important consideration for many of our clients, and we will do our best to work with you to find a fee structure that meets your needs and budget.


    Thank you for considering our services, and we look forward to hearing from you soon.

AMG Nursing & Care Services - Burton Reviews (54)

Total of 54, showing 1-20
9.5

AMG Nursing & Care Services - Burton has a Review Score of 9.5 (9.549) out of 10, based on 54 reviews in the last 2 years. Over all time AMG Nursing & Care Services - Burton has 54 reviews.

Overall Experience

  • 42
  • 9
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  • 0
  • 3

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Review from Lee H (Son of Client) published on 10 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely brilliant service, it's probably the third time now my mom as used your agency and the girls have always been spot on with my mom, couple girls stick out n they are fantastic. Also two other staff. All fantastic

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you so much for your kind words and continued trust in our service.


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Review from Maureen G (Wife of Client) published on 7 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall good experience. The lady is very knowledgeable and helpful. Have different pairs of carers so don't know who is turning up unless I ask. It would be nice to have carers who are regular so we get to know them and feel comfortable with them.
Time keeping is hap-hazard which inflicts on our
own circumstances and routine. This is mainly due to carers schedule and add-on work load.
Trying to contact the management at office ie seeking help: and receiving reply is non existent.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for your feedback. We're pleased to hear you've had a good overall experience and find our carers knowledgeable and helpful. We're sorry about the issues you've raised regarding consistency of carers, punctuality, and communication. We take your comments seriously and would like to discuss this further. Please contact us by phone on 01283 880476, and we'll do our best to resolve this promptly.


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Review from Deborah A (Daughter of Client) published on 7 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers have been caring for my mom and they always have a smile. They are both very nice and make my mom feel comfortable. They are very professional and they keep me informed with what is going on with my mom.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for your kind feedback. We're so pleased to hear our carers are making your mother feel comfortable and keeping you informed. You can also use our app to stay updated on her care at any time.


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Review from Elizabeth G (Daughter of Client) published on 1 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers have been reliable and efficient. The two sisters have been very kind and thoughtful when attending my father. They have always been positive and encouraging, giving dad a positive " can do" approach to his mobility. Giving him confidence and always speaking to him kindly and with compassion.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for taking the time to share this lovely feedback. We're so pleased to hear that your father has felt supported and encouraged by our carers.We'll make sure your comments are passed on to the team.


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Review from S E (Son of Client) published on 1 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my father has been top notch. I have been pleased with every visit. Especially with the two carers. They always bring a high standard of professionalism with a great mix of personality and energy. They have made my father feel at ease and pay great detail to ensure that they keep
my father's dignity intact. They not only fulfil physical tasks that need to be done but also help with mental as they always engage in conversation and interest in what my father has to say. They are joy to see and breath enthusiasm into their visits.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you so much for your kind words and thoughtful review. We're truly grateful to hear that your father is receiving the level of care and respect he deserves. We'll be sure to pass your lovely feedback on to our team.


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Review from J P (Daughter of Client) published on 31 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful carers, very helpful & caring. My mom looks forward to them coming, they are always happy, smiling, singing & dancing and we are very happy with them.
They always ask if they need anything & nothing is too much trouble.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you so much for your lovely feedback about our carers - we're so pleased to hear how much your mum enjoys their visits. We did notice the 3-star review to our staff and would really value any further feedback so we can understand if there's anything we can improve. If you'd like to speak with us directly, please don't hesitate to contact our branch on 01283 575258.


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Review from P J (Husband of Client) published on 31 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, very happy with the care AMG provided.
The regular staff were always supportive, helpful and jovial, huge thanks to all the team.
The only issue for me, which didn't happen too often, was when the teams were mixed up and non regular staff from different areas came in at non standard times
and didn't know how to care for my wife - but we muddled through it.
Also, we asked the AMG management for all female staff, which wasn't always the case.
This is not ideal for my wife, the male staff who could only partially help, or the female staff, who were left to do most of the work. i.e. when personal care was required.
On the whole, a great experience and I would gladly have them back in to our home.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for your review and for recognising the dedication of our team. We appreciate your feedback regarding staff consistency and your request for all-female carers. We take your concerns seriously and will use them to help improve our service. We're pleased to hear you'd welcome us back and truly value your support.


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Review from J M (Wife of Client) published on 31 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In my husband's own words "it's been a wonderful experience ".
Having carers coming into our home is all very new to us , it's been a difficult time that has been made easier by such kind and caring people, especially two of them.
We know your service is time limited but we will miss the kind
staff and be always grateful of the help provided

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you so much for your kind words. We're happy to hear that our team made a positive difference during a challenging time.


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Review from T P (Daughter-in-law of Client) published on 27 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service and support we have recieved for my father in law has been amazing. The lady has gone above and beyond to support his care package which has led to fantastic results and progress. Previously my father in law could not sit up but Amanda has been instrumental in getting him moving and he
is now able to sit up on his own. His confidence has risen and he looks happier and proud of his own achievements. Can't thank her enough for her efforts and support.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you so much for your kind words and for taking the time to share this wonderful feedback. We're absolutely delighted to hear about the positive progress your father-in-law has made. The carer will be so pleased to know her dedication and care have made such a meaningful difference. We'll be sure to pass your thanks on to her - she truly is a credit to our team.


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Review from Blair G (Client) published on 27 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good care staff very nice ladies who are very accommodating to my requests. My first in home care experience and very good first experience.
Lovely carer who is very attentive, chatty and alway makes time to help me if I need it.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you so much for your lovely message. We're really glad to hear your first experience with in-home care has been a good one. It means a lot to know our team has made you feel comfortable, supported, and truly listened to.


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Review from T B (Daughter of Client) published on 25 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the care received communication with myself excellent and mom really related to all concerned
Efficient and professional without loosing the compassion .
Well done to the whole team

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you so much for your kind words. We're happy to hear that you and your mother had such a positive experience with our team.


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Review from Jean E (Wife of Client) published on 24 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my husband has received
Time always taken to chat as well as provide his care needs which were done efficiently
Two ladies who did early morning calls some days were extremely patient and always cheerful when they were here
Which makes the calls enjoyable
Would like to
thank all the carers involved in looking after my husband for there care and kindness

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you so much for your kind words. We're delighted to hear that your husband has received the care and companionship he deserves.


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Review from Keith B (Client) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Two ladies who are both excellent carers and they ought to be in a higher role of care because they genuinely care and do everything possible to cheer me up
Very encouraging where needed
Cheerful and smiling

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

It's great to hear how much of a positive impact our carers have had. At AMG, we always strive to provide this level of care-offering support, encouragement, and a friendly smile every day. We truly appreciate you sharing this!


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Review from Deborah A (Daughter of Client) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The 2 girls came today and we're both pleasant and very helpful. Nothing was too much trouble for them. One already knew my mom from previously and can see that there is a determination and has said she will see if we could get a hospital bed for my mom .

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for sharing your experience. It's lovely to hear that the carers were not only helpful but also took the time to understand your mother's needs.


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Review from Chris F (Son of Client) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service has nothing short of brilliant and carers have been very helpful in every thing they have done. Especially two, they have been excellent carers. Goes above and beyond for my dad

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for your feedback. It's truly rewarding to hear that our carers have gone above and beyond to support your father. Providing exceptional care is at the heart of what we do, and we're so pleased to know it's making a difference for your family.


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Review from Sarah S (Daughter of Client) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mothers main carers are fantastic, they look after her so well and are always kind. She has a very good relationship with them and they communicate so well with her and our family. We can't thank them enough.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for your kind words! We're so glad to help.


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Review from Cynthia S (Client) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Service of company is varied some is amazing some not so much the carers that I have on a regular basis are amazing and very supportive they have helped me deal with a lot and complete a lot independently would however appreciate name tags on all carers

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for your feedback. Our carers are required to carry their ID badges at all times, and we'll pass this on to the branch manager for further review. We appreciate you bringing this to our attention.


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Review from Andy C (Son of Client) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not be more pleased with the care from AMG.
From the first day they made my father comfortable and at ease in coming into new surroundings directly from hospital. Excellent care and approach - 10/10 for the team.


Thank you to all concerned.


Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for sharing this. We're pleased to hear our team provided excellent care and helped your father feel at ease.


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Review from Leila A (Daughter of Client) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

AMG provide excellent care for my father, they are very efficient and friendly, always smiling and keep me updated all the time. My father loves the care that he gets, at 95 it is very important that he is treated with dignity and respect, and AMG carers show this all the time.
As a family we apreciate
the care that members of the team provide, they all go above and beyond.
I highly recommend AMG.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for your kind words. We're honoured to care for your father and glad he feels respected and supported. Our team is dedicated to providing compassionate care, and your feedback means so much.


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Review from L S (Daughter of Client) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and polite to myself and my Dad. Maintains my Dads dignity and explains what they are doing by communicating clearly. Always make sure that he is left comfortable after being turned and had a good drink before they leave.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for your kind words! We're so pleased to hear that our team is providing your father with the care, dignity, and comfort he deserves.


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Current Review Score: 9.5 (9.549)

Overview of Review Score

The Review Score of 9.5 (9.549) out of 10 for AMG Nursing & Care Services - Burton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 54 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.549 for AMG Nursing & Care Services - Burton is calculated as follows: ( (218 Excellents x 5) + (42 Goods x 4) + (12 Satisfactorys x 3) + (16 Very Poors x 1) ) ÷ 288 Ratings = 4.549

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for AMG Nursing & Care Services - Burton is based on 51 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about AMG Nursing & Care Services - Burton

What Type of Services does AMG Nursing & Care Services - Burton offer?

AMG Nursing & Care Services - Burton offers Home Care.

How many Carers does AMG Nursing & Care Services - Burton employ?

AMG Nursing & Care Services - Burton employs 200 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact AMG Nursing & Care Services - Burton to verify any information. View our terms and conditions. AMG Nursing & Care Services - Burton has a Platinum Service – more info.