AMG Nursing & Care Services - Burton

12C Lancaster Park, Newborough Road, Needwood, Burton-on-Trent DE13 9PD
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9.5 42 Reviews
  • AMG Nursing & Care Services - Burton, Burton-on-Trent
AMG Nursing & Care Services - Burton, established in 1983, provides a service to those who require the most complex care at home to those who just require a helping hand with their daily living.

With all staff fully trained, AMG provides a complete assessment package with all clients to ascertain a care package tailored to suit every individual.

Services AMG provide include 24 hour care adult home care (18+), home care for children, live in carer, personal care (on a contracted hours basis) as well as assessments and risk assessments in the home.

Other services include call in service, cancer care, cleaning service, companionship dementia, domestic services, food preparation, hospital discharge, laundry service, medication assistance, palliative care, shopping service and sit in service.

In October 2019, AMG Nursing & Care Services - Burton was rated 'Good' by the Care Quality Commission.

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Care Provided by AMG Nursing & Care Services - Burton

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jack Atkins (Manager)

Funding & Fees Guide for AMG Nursing & Care Services - Burton

  • Prices

  • Our healthcare services start at just £21.88. For more information about our pricing plans and services, please contact your local branch by phone or email. We'll be happy to assist you and provide you with all the details you need.

  • Thank you for your interest in our services. We understand that you may be wondering about our fees, and we would like to provide you with some guidance in this regard.


    Please note that we do not have a standard fee for our services, as each client's needs and requirements are unique. The fee we charge will depend on several factors, such as the type of service you require, the complexity of your situation, and the amount of time and resources that will be necessary to address your needs.


    If you require more information about our fees, we encourage you to contact our branch directly by phone. Our team will be happy to discuss your situation with you and provide you with an assessment of the fees that will apply to your case.


    Alternatively, you may also download our brochure, which provides some general information about our services and fees. However, please note that the information in the brochure is intended as a guide only, and the actual fees charged may vary depending on your specific circumstances.


    We strive to provide our clients with transparent and fair pricing, and we are committed to ensuring that our fees are reasonable and competitive. We understand that the cost of our services is an important consideration for many of our clients, and we will do our best to work with you to find a fee structure that meets your needs and budget.


    Thank you for considering our services, and we look forward to hearing from you soon.

AMG Nursing & Care Services - Burton Reviews (42)

Total of 42, showing 1-20
9.5

AMG Nursing & Care Services - Burton has a Review Score of 9.5 (9.527) out of 10, based on 42 reviews in the last 2 years. Over all time AMG Nursing & Care Services - Burton has 42 reviews.

Overall Experience

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  • 3

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Review from Keith B (Client) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Two ladies who are both excellent carers and they ought to be in a higher role of care because they genuinely care and do everything possible to cheer me up
Very encouraging where needed
Cheerful and smiling

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

It's great to hear how much of a positive impact our carers have had. At AMG, we always strive to provide this level of care-offering support, encouragement, and a friendly smile every day. We truly appreciate you sharing this!


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Review from Deborah A (Daughter of Client) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The 2 girls came today and we're both pleasant and very helpful. Nothing was too much trouble for them. One already knew my mom from previously and can see that there is a determination and has said she will see if we could get a hospital bed for my mom .

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for sharing your experience. It's lovely to hear that the carers were not only helpful but also took the time to understand your mother's needs.


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Review from Chris F (Son of Client) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service has nothing short of brilliant and carers have been very helpful in every thing they have done. Especially two, they have been excellent carers. Goes above and beyond for my dad

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for your feedback. It's truly rewarding to hear that our carers have gone above and beyond to support your father. Providing exceptional care is at the heart of what we do, and we're so pleased to know it's making a difference for your family.


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Review from Sarah S (Daughter of Client) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mothers main carers are fantastic, they look after her so well and are always kind. She has a very good relationship with them and they communicate so well with her and our family. We can't thank them enough.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for your kind words! We're so glad to help.


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Review from Cynthia S (Client) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Service of company is varied some is amazing some not so much the carers that I have on a regular basis are amazing and very supportive they have helped me deal with a lot and complete a lot independently would however appreciate name tags on all carers

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for your feedback. Our carers are required to carry their ID badges at all times, and we'll pass this on to the branch manager for further review. We appreciate you bringing this to our attention.


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Review from Andy C (Son of Client) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not be more pleased with the care from AMG.
From the first day they made my father comfortable and at ease in coming into new surroundings directly from hospital. Excellent care and approach - 10/10 for the team.


Thank you to all concerned.


Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for sharing this. We're pleased to hear our team provided excellent care and helped your father feel at ease.


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Review from Leila A (Daughter of Client) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

AMG provide excellent care for my father, they are very efficient and friendly, always smiling and keep me updated all the time. My father loves the care that he gets, at 95 it is very important that he is treated with dignity and respect, and AMG carers show this all the time.
As a family we apreciate
the care that members of the team provide, they all go above and beyond.
I highly recommend AMG.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for your kind words. We're honoured to care for your father and glad he feels respected and supported. Our team is dedicated to providing compassionate care, and your feedback means so much.


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Review from L S (Daughter of Client) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and polite to myself and my Dad. Maintains my Dads dignity and explains what they are doing by communicating clearly. Always make sure that he is left comfortable after being turned and had a good drink before they leave.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for your kind words! We're so pleased to hear that our team is providing your father with the care, dignity, and comfort he deserves.


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Review from R S (Grandson of Client) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with carers who have come in , extremely polite and go the extra mile to look after my grandma.
Pay attention to detail and do not rush, very organised and keep my grandma in good spirits when they come

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for sharing this! It's great to hear that our carers are making such a difference for your grandmother.


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Review from Antoinette P (Wife of Client) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service lovely people who come on a regular basis would be lost without them myself and my husband appreciate everything they have done and continue to to for us


They have worked closely with my husband to stay on top of his exercises and making sure his experience with washing and everything

as easy as possible

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

We appreciate your feedback. Ensuring comfort and maintaining independence through personalised care is at the heart of what we do. We're pleased to hear the support provided has been helpful.


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Review from A S (Husband of Client) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife, a retired hospital theatre sister and hospital matron for 10 years, has been very pleased with the service we have received from your staff.
In addition to their professional competence, they were all charming people who undertook their duties in a cheerful manner, often going the extra mile
to help us. We are sorry to be losing their services and we hope that the new providers are as all-round competent as your staff have been.
Thanks and good wishes,

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for your thoughtful words. It's been our privilege to support you and your wife, and we're truly grateful for your appreciation. Our team takes great pride in providing not just professional care, but also kindness and compassion. Wishing you all the best.


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Review from L W (Wife of Client) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our experience with AMG has been very good, the care, friendliness and support has been outstanding. We have been lucky enough to have the same carers who looked after my Dad 3.5 years ago and again our experience with them then was better than any of the other care companies that were involved in the
care my Dad.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for your lovely feedback. Continuity of care is something we truly value, and we're pleased to hear that our team has provided consistent support for your family over the years. Your trust means a lot to us.


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Review from James P (Client) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Two people have been out to me multiple times and they are both very professional. They have always treated me with the upmost respect, made me feel comfortable and at ease. They have encouraged me throughout my recovery, helping me get stronger and giving me advice. I would highly recommend these two
carers to anyone.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for your kind words and for your recommendation. It's great to hear that our carers have provided you with professional and respectful support, helping you feel comfortable and encouraged in your recovery.


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Review from Philip B (Son of Client) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

AMG were absolutely brilliant . All of their carers were polite and attentive. Mum really looked forward daily to them coming and she was so disappointed when she had to switch to another care provide company after establishing rapport and confidence with them . She would thoroughly recommend them

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for your thoughtful feedback. Building trust and meaningful connections is at the core of our service, and we truly appreciate the recommendation.


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Review from Peter G (Client) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the service AMG offer and all the girls are extremely friendly and helpful nothing is too much trouble for them I could mention every name but the lady and her colleagues all deserve a huge thank you for their dedication
They are a credit to the firm

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for your kind words. We're pleased to hear that our team's dedication and support have made a positive impact.


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Review from Phyllis F (Wife of Client) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really good care service. All Caregivers are of a good standard with some being excellent. They are will to answer any questions you have with respect of the care being offered. All have been friendly and are willing to make suggestions regarding the care of the patient. I would recommend them to friends
and family.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for your feedback and recommendation. We're pleased to hear that you are happy with the care provided.


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Review from K G (Son of Client) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very kind and friendly with my mother. Nothing is too much trouble. They are jolly and positive in their attitude and I'm sure will be very helpful in making her feel better soon.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for your kind words. We're so pleased to hear that our carers are making a positive difference and helping to brighten your mother's day. Supporting her well-being is our priority, and we truly appreciate your feedback.


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Review from Christine G (Client) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Two carers have been to help me four times today. They are attentive and thoughtful, professional in their work and have a positive and encouraging attitude. They will definitely be a big help in my recuperation.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for sharing your experience. Your well-being is our priority, and we're glad they're making a positive impact.


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Review from Dave O (Son of Client) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother has been with AMG for at least three years now after coming out of hospital with a broken leg. The care she has received in all of that time has been exemplary and has continued to be so through the last twelve months.
In a world where it is sometimes difficult to trust people, there
is no doubt in my mind that those individuals who have been looking after my Mum have shown the very highest levels of integrity, professionalism and genuine care. This has been a great comfort to me, in the knowledge that Mum is so incredibly well looked after.
On visits home, everyone has made time to talk with me and share their observations of Mum - both her physical and mental wellbeing, and I have heard and seen first hand how much care and attention is given to help her retain a degree of independence, and even more importantly her dignity and self worth.
The nature of such dedication cannot be underestimated - both my Mum and I remain extremely grateful to everyone involved.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you so much for sharing this. It means a great deal to us to hear how much our team's care and kindness have made a difference to both your mum and your family. We know how important it is to have that trust, especially when it comes to a loved one's well-being, and we're so glad we've been able to provide that reassurance for you.


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Review from Steve S (Son of Client) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Day 1 of 3 x day care for my father - this morning was a no show - thankfully my brother was around to help him up, administer his morning medication and offer some breakfast.
No response (no one wants to answer) to phone calls to seek advice/help over:
a) what has happened
b) how to remove overnight
bag
c) why no call to advise
So at present this is not a service or value for the taxpayer.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

We're very sorry to hear about your experience, and we understand how concerning this must be for you and your father. This is not the level of service we aim to provide, and we take this matter seriously. Please give us a call on 01283 575258 at your earliest convenience so we can investigate this. We appreciate you bringing this to our attention and would like to assist you as soon as possible.


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Current Review Score: 9.5 (9.527)

Overview of Review Score

The Review Score of 9.5 (9.527) out of 10 for AMG Nursing & Care Services - Burton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.527 for AMG Nursing & Care Services - Burton is calculated as follows: ( (172 Excellents x 5) + (30 Goods x 4) + (6 Satisfactorys x 3) + (16 Very Poors x 1) ) ÷ 224 Ratings = 4.527

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for AMG Nursing & Care Services - Burton is based on 39 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about AMG Nursing & Care Services - Burton

What Type of Services does AMG Nursing & Care Services - Burton offer?

AMG Nursing & Care Services - Burton offers Home Care.

How many Carers does AMG Nursing & Care Services - Burton employ?

AMG Nursing & Care Services - Burton employs 200 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact AMG Nursing & Care Services - Burton to verify any information. View our terms and conditions. AMG Nursing & Care Services - Burton has a Platinum Service – more info.