Review from Sam C (Daughter of Client) published on 6 February 2025
Submitted via Website • Report

Overall Experience

AMG has been an absolute lifesaver to us as a family. They have been looking after my Mum on and off since she had a fall a year ago. Since that time she has been diagnosed with dementia and has significantly deteriorated health-wise and in her ability to care for herself. AMG now come in four times

daily and provides invaluable support to my Dad who is her primary carer. They have built a lovely relationship with her and genuinely care about how she is. She has her favourites who always make her smile and are able to get her to eat more than we possibly can! They are also able to offer invaluable advice to us about Mum's care and have been an enormous support to us all. Thank you.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for your kind words, your feedback is deeply appreciated.

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Review from Jacqueline W (Daughter of Client) published on 7 October 2024
Submitted via Website • Report

Overall Experience

My 94-year-old dad required two carers four times a day. There are fully disclosed cameras at the property. One duo made snide comments about the house and food made by myself for dad. They were bolshy and rude to my brother on more than one occasion and threw away food that they deemed out of date

which was actually food that had been previously frozen. Understanding that they might have been trying to act in dad's interest, we put a note on the fridge asking them not to do this and explaining why but on the very next call, having acknowledged the note, they threw more away in defiance. Worse still, video footage showed one carer using dad's personal care wash bowl to wash breakfast dishes in immediately after she had emptied the water out from having washed his bottom. I complained via dad's social worker and was assured that they would not visit again but that same day, the same carer walked in as bold as brass. Unpleasant, disrespectful, rude, dirty
and disrespectful.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for taking the time to share your experience. We deeply apologise that your father's care did not meet the high standards we strive for at AMG Nursing & Care. Your concerns are extremely important to us, and we take them very seriously. Please be assured that we are investigating this matter fully. The behaviour and practices you have described fall below what we expect from our carers, and appropriate action will be taken to prevent this from happening again. If you would like to discuss this further, please do not hesitate to contact us directly. We are committed to resolving this issue and ensuring your father's care is delivered with the respect and professionalism he deserves.

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Review from M O (Daughter of Client) published on 20 September 2024
Submitted via Website • Report

Overall Experience

AMG, have been providing my father's care for the last 5 weeks. They are very knowledgeable and are a good solid team who work well together. I feel confident that my father is being looked after. I think he is starting to enjoy their company and looks forward to his visits.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you so much for your review. We truly value your feedback and look forward to continuing to support your family. If there's anything else we can do to support you and your father, please don't hesitate to reach out.

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Review from Michael O (Husband of Client) published on 10 September 2024
Submitted via Website • Report

Overall Experience

Excellent service by carers especially two of them who are a credit to the company. Some should not be in the job at all, retraining is required with some staff. Overall superb care. I don't know what else I can say.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for your kind words! We're delighted that you've had such a positive experience with our carers, especially those who have stood out. Your feedback means a lot to us!

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Review from H M (Daughter of Client) published on 3 September 2024
Submitted via Website • Report

Overall Experience

AMG are continuing to look after my mum, with four calls a day.
I can not express enough their compassion, caring, professional manner with exceptional bedside manner, all of the AMG staff has been, and continues to put faith back into good old-fashioned care for the elderly with an exceptional respect

for this wonderful inspiring older generation!
But I want to also say a special thank you to two carers who have so much care, their bedside manner to my elderly 94 yr old mum is incredible, you are both an absolute credit to AMG
I can not highly recommend this company enough as they continue their outstanding care for my mum.
Thank you!

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for your wonderful feedback. We appreciate your recommendation and will pass on your kind words to the team.

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Review from Maurice P (Husband of Client) published on 30 July 2024
Submitted via Website • Report

Overall Experience

May I congratulate your service and care shown to my wife on your visits the last 8/9 weeks. Thank you so much for your care and attention. We will miss dutiful carers very much. Please convey our many thanks.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you so much for your kind words. Our team takes great pride in providing compassionate and dedicated care, and it means a lot to hear that our efforts have made a positive impact.

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Review from K W (Wife of Client) published on 1 July 2024
Submitted via Website • Report

Overall Experience

The main carers who called daily to see my husband were always professional and gave very good, calm, advice and guidance in an overwhelming situation. They were extremely supportive of both of us and helped immensely at a very difficult time in our lives. We also had many laughs which developed the

relationship between us. Their communication skills were really good.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for sharing your experience with us. We are truly honoured to have been able to support you and your husband during such a challenging time. It is heartening to hear that our carers provided professional, calm, and supportive care and that they could bring some joy into your lives. Your kind words mean a lot to our team. We are committed to providing the highest standard of care and your feedback motivates us to continue improving our services.

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Review from Margaret C (Client) published on 26 June 2024
Submitted via Website • Report

Overall Experience

The support provided to me after being discharged from hospital was excellent. My needs are complex but carers quickly got to know me and were able to offer the care I needed. The majority of carers arrived on time, treated me with respect and carried out their duties in a professional manner.
Several

went above and beyond the expected role. Over the 6 week support period, I met a lot of carers but was fortunate enough to be cared for on a regular basis by an outstanding mother and daughter team. If I needed to contact the office I received good support. AMG do a great job but would have preferred to see fewer people with more consistency.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for taking the time to share your experience with AMG Nursing & Care. We are delighted to hear that the support provided to you after your discharge from hospital was excellent and that our carers were able to meet your complex needs with professionalism and respect. We appreciate your feedback regarding consistency and understand the importance of having familiar faces for continuity of care. Your comments will help us to further improve our services. Thank you once again for your valuable feedback.

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Review from Barry M (Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience

Experience with your company is very good most of your employees do a great job that is much as we do with most of the carer's job that is appreciated. We have been fortunate to have two carers in particular many times and have a great relationship with them having said that there are several others

hot on their heels. Unfortunately due to the nature of their jobs, time is really limited.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you so much for your kind words and for taking the time to share your experience with us. We're delighted to hear that you've built such positive relationships with your carers. At AMG Nursing & Care, we're incredibly proud of our dedicated team and their commitment to providing outstanding care, even within the constraints of time. Your feedback is invaluable and helps us continue to support our staff in delivering the highest standard of care. If there's anything more we can do for you, please don't hesitate to let us know.

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Review from Scott G (Son of Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience

Brilliant service following my dad's discharge from hospital. Huge thanks to one member of staff in particular and the team for their hard work - nothing was too much trouble, they really went the extra mile and kept me updated regularly.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you so much for your kind words! We're thrilled to hear that the care provided to your dad after his discharge from hospital exceeded your expectations. Our team always aims to go the extra mile. Keeping family members informed is a priority for us, and it's heartening to know this was effectively achieved.

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Review from Cheryl S (Daughter of Client) published on 12 April 2024
Submitted via Website • Report

Overall Experience

We would like to thank all the carers who have helped with the care of my mom.
Thank you for all you did. You were polite and always made my mom smile.
We appreciate your kindness and support. She says she misses you all very much.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you very much for taking the time to share your experience with us. We're delighted to hear that you were satisfied with our services, as we strive every day to provide the highest quality of care. Your feedback is incredibly valuable to our team, and it encourages us to continue our commitment to excellence.

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Review from E L (Granddaughter of Client) published on 26 March 2024
Submitted via Website • Report

Overall Experience

My nan currently has AMG Burton branch and they have been amazing with her. Nothing is too much for them and they always go above and beyond for her. All the carers are lovely and happy. They also have conversations with my grandad and make sure he is ok and would like anything while they are there.

She has come in leaps and bounds in only a few weeks AMG has been visiting. Nothing is too much for the office staff either they are amazing and are always available to help with anything we need and any extra help/information we require. If it was possible we would have them permanently.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for sharing your wonderful feedback about our Burton branch.

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Review from Emma B (Daughter of Client) published on 19 March 2024
Submitted via Website • Report

Overall Experience

The carers have been Mum’s main carers and they are absolutely wonderful. They have treated Mum with such kindness and compassion, always preserving her dignity. They have a lovely way with them; encouraging, kind, effective and efficient, and use fun and humour in a lovely motivational manner. E.g.

Mum always struggles to get out of bed in the mornings (given her pain, general tiredness, aged 93 and frailty) and they manage to encourage her out of bed in a kind, cheerful and almost nonchalant way which avoids any resistance on her part - they really are gifted and make caring look easy. I have also felt very supported by the carers in my caring for Mum. They have given me invaluable guidance and when I was unsure if a GP visit was needed they confirmed it was. The GP surgery also took the matter more seriously knowing that the carers had recommended Mum see a GP. The carers have gone above and beyond, they even brought cake to share on my birthday: I can’t thank them enough!

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you so much for taking the time to share your heartwarming feedback about the care your mother has been receiving. It's truly inspiring to hear how our carers have brought not only expert care but also joy and laughter into your home, making a significant difference in your mother's daily life. Their dedication to maintaining dignity, offering encouragement, and providing compassionate support exemplifies the core values we hold dear at AMG Nursing & Care. We're also delighted to know that you've felt supported and guided in your journey of caring for your mum. Our team's commitment extends beyond our clients to their families, ensuring everyone involved feels confident and reassured in the care provided. Thank you once again for choosing AMG Nursing & Care.

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Review from Clive S (Son of Client) published on 19 March 2024
Submitted via Website • Report

Overall Experience

I am writing concerning your recent care for my mother. During the weeks since she came out of hospital, your staff have shown great respect and kindness to my mother and father as my mum recovered from her fall and illness. Your staff have been amazing and I believe their work has helped with my mum's

speedy recovery and confidence as she has begun to walk again. The team were amazing.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for your kind words and review. We are grateful for the opportunity to have supported your mother during her recovery.

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Review from Susan T (Wife of Client) published on 14 March 2024
Submitted via Website • Report

Overall Experience

No need to wash clients while using the commode, then leave cold and naked in the bathroom. Turn up whenever and have never changed a bed in four weeks nor washed his hair. Shouted several times. Awful. Please don't let these people care for your loved one for their well-being and your peace of mind.

I could write a very long story but I get so upset about how he was treated by this company. Please, please think twice. I wish you all the best to getting well and strong.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

We're sincerely sorry to hear about the distress you've experienced; this falls well below the exemplary standard of care we strive to deliver. Your feedback is invaluable and it will help guide us to enhance our services and prevent such occurrences moving forward. The well-being of our service users is paramount, and we are dedicated to ongoing improvement.

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Review from Y L (Daughter of Client) published on 8 March 2024
Submitted via Website • Report

Overall Experience

After suffering a stroke my mom was discharged from the hospital with a 4 times daily care package with AMG. We were both overwhelmed when Mom came home as she couldn't get to the bathroom without assistance.
They were a massive help with her rehabilitation and also settling her back home.
I can't

thank the team of carers enough for their kindness, support and professionalism. They are a real credit to your company.
Thank you.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for taking the time to share your experience with us. Your kind words are incredibly valued and will be passed on to our carers.

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Review from Julie S (Daughter of Client) published on 7 February 2024
Submitted via Website • Report

Overall Experience

After discharge from hospital, my mother was looked after by AMG. I cannot fault the service at all. The carers were polite, caring, professional and made my mum comfortable and well looked after. They became more like family than carers. Nothing was too much trouble even when my mum got upset due to

accepting she needs carers now. They listened to her and explained things to her. I highly recommend AMG to anyone who needs a professional company to look after their loved ones. Thank you so much.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Your recommendation means the world to us at AMG Nursing & Care, and we're here for any future support your family may need.
Thank you.

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Review from David H (Husband of Client) published on 2 February 2024
Submitted via Website • Report

Overall Experience

My wife had spent 80 days in 2 hospitals suffering from Parkinson’s disease and its effects.
After this period of time, she had lost the ability to walk, and the carers from AMG were instrumental in initiating and continuing her rehabilitation and helping her to walk again. They were kind, cheerful

and, above all, aptly named carers. We were so glad of their help.
Many thanks to all who came to our home to look after and progress the improvements of my wife.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

We're deeply touched by your message and so grateful to hear about your wife's journey towards recovery. Our team at AMG Nursing & Care is dedicated to providing compassionate and personalised care, and stories like yours inspire us every day.
Thank you.

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Review from Steve G (Son of Client) published on 30 August 2023
Submitted via Website • Report

Overall Experience

I just wanted to drop you a quick note to say a massive thank you for the excellent service that your carers have given my mother at my home since we started the care service on Saturday evening.
Every single carer we have had here since then, listed below, has (without exception) been simply superb

and a real credit to your organisation - I hope this continues right through to Sunday!
So far, we have had seven members of staff - everyone has been exceptional and positive!
Thank you so very much!

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you so much for your wonderful feedback! We're thrilled to hear that our care staff have been providing excellent service for your mother. Your appreciation for their dedication and positivity truly warms our hearts.

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Review from M H (Wife of Client) published on 19 April 2023
Submitted via Website • Report

Overall Experience

We have carers four times a day and they have never let us down. There are some amazing care staff who treat my husband with dignity and respect and show great empathy. Myself and my husband are very pleased with the service given by AMG Burton.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you so much for taking the time to leave us such a lovely comment! We're thrilled to hear that our carers have been reliable and that your husband is receiving high-quality care that respects his dignity and shows empathy.
We're committed to providing all our clients with the best possible service, and we appreciate your feedback as it helps us to achieve that goal. We'd like to remind you that it's important for us to maintain a five-star rating across all areas, so if you have any concerns or suggestions, please don't hesitate to reach out to our Burton branch. Our managers are always available to help with anything you might need.
Thank you again for your kind words, and we look forward to continuing to provide you and your husband with excellent care.

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AMG Nursing & Care Services - Burton

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Funding & Fees Guide for AMG Nursing & Care Services - Burton