AMG Nursing & Care Services - Burton

12C Lancaster Park, Newborough Road, Needwood, Burton-on-Trent DE13 9PD
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9.5 54 Reviews
  • AMG Nursing & Care Services - Burton, Burton-on-Trent
AMG Nursing & Care Services - Burton, established in 1983, provides a service to those who require the most complex care at home to those who just require a helping hand with their daily living.

With all staff fully trained, AMG provides a complete assessment package with all clients to ascertain a care package tailored to suit every individual.

Services AMG provide include 24 hour care adult home care (18+), home care for children, live in carer, personal care (on a contracted hours basis) as well as assessments and risk assessments in the home.

Other services include call in service, cancer care, cleaning service, companionship dementia, domestic services, food preparation, hospital discharge, laundry service, medication assistance, palliative care, shopping service and sit in service.

In October 2019, AMG Nursing & Care Services - Burton was rated 'Good' by the Care Quality Commission.

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Care Provided by AMG Nursing & Care Services - Burton

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jack Atkins (Manager)

Funding & Fees Guide for AMG Nursing & Care Services - Burton

  • Prices

  • Our healthcare services start at just £21.88. For more information about our pricing plans and services, please contact your local branch by phone or email. We'll be happy to assist you and provide you with all the details you need.

  • Thank you for your interest in our services. We understand that you may be wondering about our fees, and we would like to provide you with some guidance in this regard.


    Please note that we do not have a standard fee for our services, as each client's needs and requirements are unique. The fee we charge will depend on several factors, such as the type of service you require, the complexity of your situation, and the amount of time and resources that will be necessary to address your needs.


    If you require more information about our fees, we encourage you to contact our branch directly by phone. Our team will be happy to discuss your situation with you and provide you with an assessment of the fees that will apply to your case.


    Alternatively, you may also download our brochure, which provides some general information about our services and fees. However, please note that the information in the brochure is intended as a guide only, and the actual fees charged may vary depending on your specific circumstances.


    We strive to provide our clients with transparent and fair pricing, and we are committed to ensuring that our fees are reasonable and competitive. We understand that the cost of our services is an important consideration for many of our clients, and we will do our best to work with you to find a fee structure that meets your needs and budget.


    Thank you for considering our services, and we look forward to hearing from you soon.

AMG Nursing & Care Services - Burton Reviews (54)

Total of 54, showing 21-40
9.5

AMG Nursing & Care Services - Burton has a Review Score of 9.5 (9.549) out of 10, based on 54 reviews in the last 2 years. Over all time AMG Nursing & Care Services - Burton has 54 reviews.

Overall Experience

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Review from R S (Grandson of Client) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with carers who have come in , extremely polite and go the extra mile to look after my grandma.
Pay attention to detail and do not rush, very organised and keep my grandma in good spirits when they come

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for sharing this! It's great to hear that our carers are making such a difference for your grandmother.


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Review from Antoinette P (Wife of Client) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service lovely people who come on a regular basis would be lost without them myself and my husband appreciate everything they have done and continue to to for us


They have worked closely with my husband to stay on top of his exercises and making sure his experience with washing and everything

as easy as possible

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

We appreciate your feedback. Ensuring comfort and maintaining independence through personalised care is at the heart of what we do. We're pleased to hear the support provided has been helpful.


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Review from A S (Husband of Client) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife, a retired hospital theatre sister and hospital matron for 10 years, has been very pleased with the service we have received from your staff.
In addition to their professional competence, they were all charming people who undertook their duties in a cheerful manner, often going the extra mile
to help us. We are sorry to be losing their services and we hope that the new providers are as all-round competent as your staff have been.
Thanks and good wishes,

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for your thoughtful words. It's been our privilege to support you and your wife, and we're truly grateful for your appreciation. Our team takes great pride in providing not just professional care, but also kindness and compassion. Wishing you all the best.


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Review from L W (Wife of Client) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our experience with AMG has been very good, the care, friendliness and support has been outstanding. We have been lucky enough to have the same carers who looked after my Dad 3.5 years ago and again our experience with them then was better than any of the other care companies that were involved in the
care my Dad.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for your lovely feedback. Continuity of care is something we truly value, and we're pleased to hear that our team has provided consistent support for your family over the years. Your trust means a lot to us.


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Review from James P (Client) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Two people have been out to me multiple times and they are both very professional. They have always treated me with the upmost respect, made me feel comfortable and at ease. They have encouraged me throughout my recovery, helping me get stronger and giving me advice. I would highly recommend these two
carers to anyone.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for your kind words and for your recommendation. It's great to hear that our carers have provided you with professional and respectful support, helping you feel comfortable and encouraged in your recovery.


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Review from Philip B (Son of Client) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

AMG were absolutely brilliant . All of their carers were polite and attentive. Mum really looked forward daily to them coming and she was so disappointed when she had to switch to another care provide company after establishing rapport and confidence with them . She would thoroughly recommend them

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for your thoughtful feedback. Building trust and meaningful connections is at the core of our service, and we truly appreciate the recommendation.


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Review from Peter G (Client) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the service AMG offer and all the girls are extremely friendly and helpful nothing is too much trouble for them I could mention every name but the lady and her colleagues all deserve a huge thank you for their dedication
They are a credit to the firm

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for your kind words. We're pleased to hear that our team's dedication and support have made a positive impact.


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Review from Phyllis F (Wife of Client) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really good care service. All Caregivers are of a good standard with some being excellent. They are will to answer any questions you have with respect of the care being offered. All have been friendly and are willing to make suggestions regarding the care of the patient. I would recommend them to friends
and family.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for your feedback and recommendation. We're pleased to hear that you are happy with the care provided.


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Review from K G (Son of Client) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very kind and friendly with my mother. Nothing is too much trouble. They are jolly and positive in their attitude and I'm sure will be very helpful in making her feel better soon.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for your kind words. We're so pleased to hear that our carers are making a positive difference and helping to brighten your mother's day. Supporting her well-being is our priority, and we truly appreciate your feedback.


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Review from Christine G (Client) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Two carers have been to help me four times today. They are attentive and thoughtful, professional in their work and have a positive and encouraging attitude. They will definitely be a big help in my recuperation.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for sharing your experience. Your well-being is our priority, and we're glad they're making a positive impact.


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Review from Dave O (Son of Client) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother has been with AMG for at least three years now after coming out of hospital with a broken leg. The care she has received in all of that time has been exemplary and has continued to be so through the last twelve months.
In a world where it is sometimes difficult to trust people, there
is no doubt in my mind that those individuals who have been looking after my Mum have shown the very highest levels of integrity, professionalism and genuine care. This has been a great comfort to me, in the knowledge that Mum is so incredibly well looked after.
On visits home, everyone has made time to talk with me and share their observations of Mum - both her physical and mental wellbeing, and I have heard and seen first hand how much care and attention is given to help her retain a degree of independence, and even more importantly her dignity and self worth.
The nature of such dedication cannot be underestimated - both my Mum and I remain extremely grateful to everyone involved.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you so much for sharing this. It means a great deal to us to hear how much our team's care and kindness have made a difference to both your mum and your family. We know how important it is to have that trust, especially when it comes to a loved one's well-being, and we're so glad we've been able to provide that reassurance for you.


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Review from Steve S (Son of Client) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Day 1 of 3 x day care for my father - this morning was a no show - thankfully my brother was around to help him up, administer his morning medication and offer some breakfast.
No response (no one wants to answer) to phone calls to seek advice/help over:
a) what has happened
b) how to remove overnight
bag
c) why no call to advise
So at present this is not a service or value for the taxpayer.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

We're very sorry to hear about your experience, and we understand how concerning this must be for you and your father. This is not the level of service we aim to provide, and we take this matter seriously. Please give us a call on 01283 575258 at your earliest convenience so we can investigate this. We appreciate you bringing this to our attention and would like to assist you as soon as possible.


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Review from Sam C (Daughter of Client) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

AMG has been an absolute lifesaver to us as a family. They have been looking after my Mum on and off since she had a fall a year ago. Since that time she has been diagnosed with dementia and has significantly deteriorated health-wise and in her ability to care for herself. AMG now come in four times
daily and provides invaluable support to my Dad who is her primary carer. They have built a lovely relationship with her and genuinely care about how she is. She has her favourites who always make her smile and are able to get her to eat more than we possibly can! They are also able to offer invaluable advice to us about Mum's care and have been an enormous support to us all. Thank you.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for your kind words, your feedback is deeply appreciated.


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Review from Jacqueline W (Daughter of Client) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My 94-year-old dad required two carers four times a day. There are fully disclosed cameras at the property. One duo made snide comments about the house and food made by myself for dad. They were bolshy and rude to my brother on more than one occasion and threw away food that they deemed out of date
which was actually food that had been previously frozen. Understanding that they might have been trying to act in dad's interest, we put a note on the fridge asking them not to do this and explaining why but on the very next call, having acknowledged the note, they threw more away in defiance. Worse still, video footage showed one carer using dad's personal care wash bowl to wash breakfast dishes in immediately after she had emptied the water out from having washed his bottom. I complained via dad's social worker and was assured that they would not visit again but that same day, the same carer walked in as bold as brass. Unpleasant, disrespectful, rude, dirty
and disrespectful.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for taking the time to share your experience. We deeply apologise that your father's care did not meet the high standards we strive for at AMG Nursing & Care. Your concerns are extremely important to us, and we take them very seriously. Please be assured that we are investigating this matter fully. The behaviour and practices you have described fall below what we expect from our carers, and appropriate action will be taken to prevent this from happening again. If you would like to discuss this further, please do not hesitate to contact us directly. We are committed to resolving this issue and ensuring your father's care is delivered with the respect and professionalism he deserves.


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Review from M O (Daughter of Client) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

AMG, have been providing my father's care for the last 5 weeks. They are very knowledgeable and are a good solid team who work well together. I feel confident that my father is being looked after. I think he is starting to enjoy their company and looks forward to his visits.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you so much for your review. We truly value your feedback and look forward to continuing to support your family. If there's anything else we can do to support you and your father, please don't hesitate to reach out.


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Review from Michael O (Husband of Client) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service by carers especially two of them who are a credit to the company. Some should not be in the job at all, retraining is required with some staff. Overall superb care. I don't know what else I can say.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for your kind words! We're delighted that you've had such a positive experience with our carers, especially those who have stood out. Your feedback means a lot to us!


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Review from H M (Daughter of Client) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

AMG are continuing to look after my mum, with four calls a day.
I can not express enough their compassion, caring, professional manner with exceptional bedside manner, all of the AMG staff has been, and continues to put faith back into good old-fashioned care for the elderly with an exceptional respect
for this wonderful inspiring older generation!
But I want to also say a special thank you to two carers who have so much care, their bedside manner to my elderly 94 yr old mum is incredible, you are both an absolute credit to AMG
I can not highly recommend this company enough as they continue their outstanding care for my mum.
Thank you!

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for your wonderful feedback. We appreciate your recommendation and will pass on your kind words to the team.


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Review from Maurice P (Husband of Client) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

May I congratulate your service and care shown to my wife on your visits the last 8/9 weeks. Thank you so much for your care and attention. We will miss dutiful carers very much. Please convey our many thanks.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you so much for your kind words. Our team takes great pride in providing compassionate and dedicated care, and it means a lot to hear that our efforts have made a positive impact.


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Review from K W (Wife of Client) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The main carers who called daily to see my husband were always professional and gave very good, calm, advice and guidance in an overwhelming situation. They were extremely supportive of both of us and helped immensely at a very difficult time in our lives. We also had many laughs which developed the
relationship between us. Their communication skills were really good.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for sharing your experience with us. We are truly honoured to have been able to support you and your husband during such a challenging time. It is heartening to hear that our carers provided professional, calm, and supportive care and that they could bring some joy into your lives. Your kind words mean a lot to our team. We are committed to providing the highest standard of care and your feedback motivates us to continue improving our services.


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Review from Margaret C (Client) published on 26 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The support provided to me after being discharged from hospital was excellent. My needs are complex but carers quickly got to know me and were able to offer the care I needed. The majority of carers arrived on time, treated me with respect and carried out their duties in a professional manner.
Several
went above and beyond the expected role. Over the 6 week support period, I met a lot of carers but was fortunate enough to be cared for on a regular basis by an outstanding mother and daughter team. If I needed to contact the office I received good support. AMG do a great job but would have preferred to see fewer people with more consistency.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for taking the time to share your experience with AMG Nursing & Care. We are delighted to hear that the support provided to you after your discharge from hospital was excellent and that our carers were able to meet your complex needs with professionalism and respect. We appreciate your feedback regarding consistency and understand the importance of having familiar faces for continuity of care. Your comments will help us to further improve our services. Thank you once again for your valuable feedback.


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Current Review Score: 9.5 (9.549)

Overview of Review Score

The Review Score of 9.5 (9.549) out of 10 for AMG Nursing & Care Services - Burton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 54 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.549 for AMG Nursing & Care Services - Burton is calculated as follows: ( (218 Excellents x 5) + (42 Goods x 4) + (12 Satisfactorys x 3) + (16 Very Poors x 1) ) ÷ 288 Ratings = 4.549

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for AMG Nursing & Care Services - Burton is based on 51 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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