AMG Nursing & Care Services - Burton

12C Lancaster Park, Newborough Road, Needwood, Burton-on-Trent DE13 9PD
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9.5 54 Reviews
  • AMG Nursing & Care Services - Burton, Burton-on-Trent
AMG Nursing & Care Services - Burton, established in 1983, provides a service to those who require the most complex care at home to those who just require a helping hand with their daily living.

With all staff fully trained, AMG provides a complete assessment package with all clients to ascertain a care package tailored to suit every individual.

Services AMG provide include 24 hour care adult home care (18+), home care for children, live in carer, personal care (on a contracted hours basis) as well as assessments and risk assessments in the home.

Other services include call in service, cancer care, cleaning service, companionship dementia, domestic services, food preparation, hospital discharge, laundry service, medication assistance, palliative care, shopping service and sit in service.

In October 2019, AMG Nursing & Care Services - Burton was rated 'Good' by the Care Quality Commission.

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Care Provided by AMG Nursing & Care Services - Burton

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jack Atkins (Manager)

Funding & Fees Guide for AMG Nursing & Care Services - Burton

  • Prices

  • Our healthcare services start at just £21.88. For more information about our pricing plans and services, please contact your local branch by phone or email. We'll be happy to assist you and provide you with all the details you need.

  • Thank you for your interest in our services. We understand that you may be wondering about our fees, and we would like to provide you with some guidance in this regard.


    Please note that we do not have a standard fee for our services, as each client's needs and requirements are unique. The fee we charge will depend on several factors, such as the type of service you require, the complexity of your situation, and the amount of time and resources that will be necessary to address your needs.


    If you require more information about our fees, we encourage you to contact our branch directly by phone. Our team will be happy to discuss your situation with you and provide you with an assessment of the fees that will apply to your case.


    Alternatively, you may also download our brochure, which provides some general information about our services and fees. However, please note that the information in the brochure is intended as a guide only, and the actual fees charged may vary depending on your specific circumstances.


    We strive to provide our clients with transparent and fair pricing, and we are committed to ensuring that our fees are reasonable and competitive. We understand that the cost of our services is an important consideration for many of our clients, and we will do our best to work with you to find a fee structure that meets your needs and budget.


    Thank you for considering our services, and we look forward to hearing from you soon.

AMG Nursing & Care Services - Burton Reviews (54)

Total of 54, showing 41-54
9.5

AMG Nursing & Care Services - Burton has a Review Score of 9.5 (9.549) out of 10, based on 54 reviews in the last 2 years. Over all time AMG Nursing & Care Services - Burton has 54 reviews.

Overall Experience

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Review from Barry M (Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Experience with your company is very good most of your employees do a great job that is much as we do with most of the carer's job that is appreciated. We have been fortunate to have two carers in particular many times and have a great relationship with them having said that there are several others
hot on their heels. Unfortunately due to the nature of their jobs, time is really limited.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you so much for your kind words and for taking the time to share your experience with us. We're delighted to hear that you've built such positive relationships with your carers. At AMG Nursing & Care, we're incredibly proud of our dedicated team and their commitment to providing outstanding care, even within the constraints of time. Your feedback is invaluable and helps us continue to support our staff in delivering the highest standard of care. If there's anything more we can do for you, please don't hesitate to let us know.


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Review from Scott G (Son of Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant service following my dad's discharge from hospital. Huge thanks to one member of staff in particular and the team for their hard work - nothing was too much trouble, they really went the extra mile and kept me updated regularly.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you so much for your kind words! We're thrilled to hear that the care provided to your dad after his discharge from hospital exceeded your expectations. Our team always aims to go the extra mile. Keeping family members informed is a priority for us, and it's heartening to know this was effectively achieved.


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Review from Cheryl S (Daughter of Client) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We would like to thank all the carers who have helped with the care of my mom.
Thank you for all you did. You were polite and always made my mom smile.
We appreciate your kindness and support. She says she misses you all very much.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you very much for taking the time to share your experience with us. We're delighted to hear that you were satisfied with our services, as we strive every day to provide the highest quality of care. Your feedback is incredibly valuable to our team, and it encourages us to continue our commitment to excellence.


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Review from E L (Granddaughter of Client) published on 26 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan currently has AMG Burton branch and they have been amazing with her. Nothing is too much for them and they always go above and beyond for her. All the carers are lovely and happy. They also have conversations with my grandad and make sure he is ok and would like anything while they are there.
She has come in leaps and bounds in only a few weeks AMG has been visiting. Nothing is too much for the office staff either they are amazing and are always available to help with anything we need and any extra help/information we require. If it was possible we would have them permanently.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for sharing your wonderful feedback about our Burton branch.


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Review from Emma B (Daughter of Client) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have been Mum’s main carers and they are absolutely wonderful. They have treated Mum with such kindness and compassion, always preserving her dignity. They have a lovely way with them; encouraging, kind, effective and efficient, and use fun and humour in a lovely motivational manner. E.g.
Mum always struggles to get out of bed in the mornings (given her pain, general tiredness, aged 93 and frailty) and they manage to encourage her out of bed in a kind, cheerful and almost nonchalant way which avoids any resistance on her part - they really are gifted and make caring look easy. I have also felt very supported by the carers in my caring for Mum. They have given me invaluable guidance and when I was unsure if a GP visit was needed they confirmed it was. The GP surgery also took the matter more seriously knowing that the carers had recommended Mum see a GP. The carers have gone above and beyond, they even brought cake to share on my birthday: I can’t thank them enough!

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you so much for taking the time to share your heartwarming feedback about the care your mother has been receiving. It's truly inspiring to hear how our carers have brought not only expert care but also joy and laughter into your home, making a significant difference in your mother's daily life. Their dedication to maintaining dignity, offering encouragement, and providing compassionate support exemplifies the core values we hold dear at AMG Nursing & Care. We're also delighted to know that you've felt supported and guided in your journey of caring for your mum. Our team's commitment extends beyond our clients to their families, ensuring everyone involved feels confident and reassured in the care provided. Thank you once again for choosing AMG Nursing & Care.


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Review from Clive S (Son of Client) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing concerning your recent care for my mother. During the weeks since she came out of hospital, your staff have shown great respect and kindness to my mother and father as my mum recovered from her fall and illness. Your staff have been amazing and I believe their work has helped with my mum's
speedy recovery and confidence as she has begun to walk again. The team were amazing.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for your kind words and review. We are grateful for the opportunity to have supported your mother during her recovery.


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Review from Susan T (Wife of Client) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

No need to wash clients while using the commode, then leave cold and naked in the bathroom. Turn up whenever and have never changed a bed in four weeks nor washed his hair. Shouted several times. Awful. Please don't let these people care for your loved one for their well-being and your peace of mind.
I could write a very long story but I get so upset about how he was treated by this company. Please, please think twice. I wish you all the best to getting well and strong.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

We're sincerely sorry to hear about the distress you've experienced; this falls well below the exemplary standard of care we strive to deliver. Your feedback is invaluable and it will help guide us to enhance our services and prevent such occurrences moving forward. The well-being of our service users is paramount, and we are dedicated to ongoing improvement.


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Review from Y L (Daughter of Client) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After suffering a stroke my mom was discharged from the hospital with a 4 times daily care package with AMG. We were both overwhelmed when Mom came home as she couldn't get to the bathroom without assistance.
They were a massive help with her rehabilitation and also settling her back home.
I can't
thank the team of carers enough for their kindness, support and professionalism. They are a real credit to your company.
Thank you.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for taking the time to share your experience with us. Your kind words are incredibly valued and will be passed on to our carers.


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Review from Julie S (Daughter of Client) published on 7 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After discharge from hospital, my mother was looked after by AMG. I cannot fault the service at all. The carers were polite, caring, professional and made my mum comfortable and well looked after. They became more like family than carers. Nothing was too much trouble even when my mum got upset due to
accepting she needs carers now. They listened to her and explained things to her. I highly recommend AMG to anyone who needs a professional company to look after their loved ones. Thank you so much.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Your recommendation means the world to us at AMG Nursing & Care, and we're here for any future support your family may need.
Thank you.


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Review from David H (Husband of Client) published on 2 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife had spent 80 days in 2 hospitals suffering from Parkinson’s disease and its effects.
After this period of time, she had lost the ability to walk, and the carers from AMG were instrumental in initiating and continuing her rehabilitation and helping her to walk again. They were kind, cheerful
and, above all, aptly named carers. We were so glad of their help.
Many thanks to all who came to our home to look after and progress the improvements of my wife.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

We're deeply touched by your message and so grateful to hear about your wife's journey towards recovery. Our team at AMG Nursing & Care is dedicated to providing compassionate and personalised care, and stories like yours inspire us every day.
Thank you.


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Review from Steve G (Son of Client) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to drop you a quick note to say a massive thank you for the excellent service that your carers have given my mother at my home since we started the care service on Saturday evening.
Every single carer we have had here since then, listed below, has (without exception) been simply superb
and a real credit to your organisation - I hope this continues right through to Sunday!
So far, we have had seven members of staff - everyone has been exceptional and positive!
Thank you so very much!

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you so much for your wonderful feedback! We're thrilled to hear that our care staff have been providing excellent service for your mother. Your appreciation for their dedication and positivity truly warms our hearts.


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Review from M H (Wife of Client) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have carers four times a day and they have never let us down. There are some amazing care staff who treat my husband with dignity and respect and show great empathy. Myself and my husband are very pleased with the service given by AMG Burton.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you so much for taking the time to leave us such a lovely comment! We're thrilled to hear that our carers have been reliable and that your husband is receiving high-quality care that respects his dignity and shows empathy.
We're committed to providing all our clients with the best possible service, and we appreciate your feedback as it helps us to achieve that goal. We'd like to remind you that it's important for us to maintain a five-star rating across all areas, so if you have any concerns or suggestions, please don't hesitate to reach out to our Burton branch. Our managers are always available to help with anything you might need.
Thank you again for your kind words, and we look forward to continuing to provide you and your husband with excellent care.


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Review from Janet B (Wife of Client) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was discharged from hospital late in February 2023 following a stroke almost two months before. As a retired nurse, I was shocked at how overwhelming my situation was when we settled back home. The carers from AMG were so supportive in those first few days. On many a visit, it was myself
who needed the moral support, comfort and often just a shoulder to cry on while my husband received all the help, assistance and encouragement to provide as much of his own hygiene care as he could.
The days have become easier as a good routine has developed, and we both look forward to each visit from these friendly and helpful care teams.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for taking the time to share your positive experience with AMG. We are delighted to hear that our care team was able to provide you and your husband with the support you needed during a challenging time. It is heartening to know that our team was able to offer comfort and assistance not only to your husband but also to you.
Our team strives to provide excellent care and support to all of our clients and we are thrilled to know that you are satisfied with the service provided by AMG. We appreciate your kind words and look forward to continuing to serve you and your husband with our friendly and helpful care teams.
Please do not hesitate to reach out to us if you have any further needs or concerns.


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Review from D B (Client) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always good service, great carers. Many thanks to all.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you on behalf of AMG's care staff for your kind words. It is always heartwarming to receive positive feedback and it motivates us to continue providing excellent service and care. We appreciate your recognition and gratitude for their efforts and we will continue to strive for excellence in our work. Thank you again for taking the time to express your appreciation.


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Current Review Score: 9.5 (9.549)

Overview of Review Score

The Review Score of 9.5 (9.549) out of 10 for AMG Nursing & Care Services - Burton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 54 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.549 for AMG Nursing & Care Services - Burton is calculated as follows: ( (218 Excellents x 5) + (42 Goods x 4) + (12 Satisfactorys x 3) + (16 Very Poors x 1) ) ÷ 288 Ratings = 4.549

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for AMG Nursing & Care Services - Burton is based on 51 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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