AMG Nursing & Care Services - Burton

12C Lancaster Park, Newborough Road, Needwood, Burton-on-Trent DE13 9PD
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9.5 42 Reviews
  • AMG Nursing & Care Services - Burton, Burton-on-Trent
AMG Nursing & Care Services - Burton, established in 1983, provides a service to those who require the most complex care at home to those who just require a helping hand with their daily living.

With all staff fully trained, AMG provides a complete assessment package with all clients to ascertain a care package tailored to suit every individual.

Services AMG provide include 24 hour care adult home care (18+), home care for children, live in carer, personal care (on a contracted hours basis) as well as assessments and risk assessments in the home.

Other services include call in service, cancer care, cleaning service, companionship dementia, domestic services, food preparation, hospital discharge, laundry service, medication assistance, palliative care, shopping service and sit in service.

In October 2019, AMG Nursing & Care Services - Burton was rated 'Good' by the Care Quality Commission.

Care Provided by AMG Nursing & Care Services - Burton

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jack Atkins (Manager)

Funding & Fees Guide for AMG Nursing & Care Services - Burton

  • Prices
  • Our healthcare services start at just £21.88. For more information about our pricing plans and services, please contact your local branch by phone or email. We'll be happy to assist you and provide you with all the details you need.


  • Thank you for your interest in our services. We understand that you may be wondering about our fees, and we would like to provide you with some guidance in this regard.


    Please note that we do not have a standard fee for our services, as each client's needs and requirements are unique. The fee we charge will depend on several factors, such as the type of service you require, the complexity of your situation, and the amount of time and resources that will be necessary to address your needs.


    If you require more information about our fees, we encourage you to contact our branch directly by phone. Our team will be happy to discuss your situation with you and provide you with an assessment of the fees that will apply to your case.


    Alternatively, you may also download our brochure, which provides some general information about our services and fees. However, please note that the information in the brochure is intended as a guide only, and the actual fees charged may vary depending on your specific circumstances.


    We strive to provide our clients with transparent and fair pricing, and we are committed to ensuring that our fees are reasonable and competitive. We understand that the cost of our services is an important consideration for many of our clients, and we will do our best to work with you to find a fee structure that meets your needs and budget.


    Thank you for considering our services, and we look forward to hearing from you soon.


AMG Nursing & Care Services - Burton Reviews (42)

Total of 42, showing 41-42
9.5

AMG Nursing & Care Services - Burton has a Review Score of 9.5 (9.527) out of 10, based on 42 reviews in the last 2 years. Over all time AMG Nursing & Care Services - Burton has 42 reviews.

Overall Experience

  • 33
  • 6
  • 0
  • 0
  • 3

Date Published

42
22
32
42
0
Overall Experience  Overall Experience 5.0 out of 5

My husband was discharged from hospital late in February 2023 following a stroke almost two months before. As a retired nurse, I was shocked at how overwhelming my situation was when we settled back home. The carers from AMG were so supportive in those first few days. On many a visit, it was myself
who needed the moral support, comfort and often just a shoulder to cry on while my husband received all the help, assistance and encouragement to provide as much of his own hygiene care as he could.
The days have become easier as a good routine has developed, and we both look forward to each visit from these friendly and helpful care teams.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for taking the time to share your positive experience with AMG. We are delighted to hear that our care team was able to provide you and your husband with the support you needed during a challenging time. It is heartening to know that our team was able to offer comfort and assistance not only to your husband but also to you.
Our team strives to provide excellent care and support to all of our clients and we are thrilled to know that you are satisfied with the service provided by AMG. We appreciate your kind words and look forward to continuing to serve you and your husband with our friendly and helpful care teams.
Please do not hesitate to reach out to us if you have any further needs or concerns.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Always good service, great carers. Many thanks to all.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you on behalf of AMG's care staff for your kind words. It is always heartwarming to receive positive feedback and it motivates us to continue providing excellent service and care. We appreciate your recognition and gratitude for their efforts and we will continue to strive for excellence in our work. Thank you again for taking the time to express your appreciation.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.527)

Overview of Review Score

The Review Score of 9.5 (9.527) out of 10 for AMG Nursing & Care Services - Burton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.527 for AMG Nursing & Care Services - Burton is calculated as follows: ( (172 Excellents x 5) + (30 Goods x 4) + (6 Satisfactorys x 3) + (16 Very Poors x 1) ) ÷ 224 Ratings = 4.527

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for AMG Nursing & Care Services - Burton is based on 39 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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