AMG Nursing & Care Services - Stone

Rugby House, Brooms Road, Stone Business Park, Stone ST15 0SH
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9.9 13 Reviews
  • AMG Nursing & Care Services - Stone, Stone
AMG Nursing & Care Services - Stone provides domiciliary care for people who wish to remain in the comfort of their own home.

Highly trained care and nursing staff undertake an intensive five day induction course and ongoing training to meet the needs of individual customers.

Care involves whatever they require - from minimal support, personal care such as washing and dressing, or more complex nursing-led support.

Staff understand that living with a long-term condition and suffering from a lack of independence can be extremely challenging. Professional, nursing led carers can, if required, provide support for those who need assistance with a range of complex conditions, from diabetes to help for people with head or spinal cord injuries.

Staff are available for days or nights, short or long shifts, with a 24 hour on-call service.

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Care Provided by AMG Nursing & Care Services - Stone

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Donna Thorley (Branch Manager)

Funding & Fees Guide for AMG Nursing & Care Services - Stone

  • Prices

  • Our healthcare services start at just £21.88. For more information about our pricing plans and services, please contact your local branch by phone or email. We'll be happy to assist you and provide you with all the details you need.

  • Thank you for your interest in our services. We understand that you may be wondering about our fees, and we would like to provide you with some guidance in this regard.


    Please note that we do not have a standard fee for our services, as each client's needs and requirements are unique. The fee we charge will depend on several factors, such as the type of service you require, the complexity of your situation, and the amount of time and resources that will be necessary to address your needs.


    If you require more information about our fees, we encourage you to contact our branch directly by phone. Our team will be happy to discuss your situation with you and provide you with an assessment of the fees that will apply to your case.


    Alternatively, you may also download our brochure, which provides some general information about our services and fees. However, please note that the information in the brochure is intended as a guide only, and the actual fees charged may vary depending on your specific circumstances.


    We strive to provide our clients with transparent and fair pricing, and we are committed to ensuring that our fees are reasonable and competitive. We understand that the cost of our services is an important consideration for many of our clients, and we will do our best to work with you to find a fee structure that meets your needs and budget.


    Thank you for considering our services, and we look forward to hearing from you soon.

AMG Nursing & Care Services - Stone Reviews (13)

9.9

AMG Nursing & Care Services - Stone has a Review Score of 9.9 (9.867) out of 10, based on 13 reviews in the last 2 years. Over all time AMG Nursing & Care Services - Stone has 13 reviews.

Overall Experience

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Review from E D (Daughter of Client) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the ladies who've looked after our mum, very caring and great support to us as a family. Attended to all her needs and more giving her the confidence to get back to a bit more of being herself. Cannot fault at all knowing that she's had the best care.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Stone

Thank you for your kind words. We're so glad we could support your mum and make a difference. We're here for you and your family whenever you need us.


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Review from Christine H (Wife of Client) published on 11 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are exceptional, kind and caring and always concerned for my husband's welfare. They are prompt to arrive and always bright and cheerful. They do their best to entertain and amuse him or play some music or read to him.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Stone

Thank you so much for your kind words. We're delighted to hear that our team has made such a positive impact on your husband's care experience. Providing compassionate, personalised care is at the heart of what we do, and we're so glad that our staff's dedication and warmth are coming through. We'll be sure to pass on your lovely feedback to the team!


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Review from Tracey P (Daughter of Client) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic bunch of people, professional, thoughtful, and caring, each and every one of the staff who cared for my mum's every need, and treated her with the utmost respect.
So from me her daughter, Thank you.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Stone

Thank you for your lovely feedback. We're so glad our team could provide the care and respect your mum deserved. We'll pass on your thanks to everyone.


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Review from J N (Wife of Client) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

AMG looked after my husband who had complex needs 24/7 for several weeks in our home. They were professional at all times and the staff was well-trained, considerate, and respectful. I couldn't have wished for more under very stressful circumstances. I was pleasantly surprised at the charges which were
considerably less than I had been quoted by other agencies in the area. Altogether a very positive experience.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Stone

Thank you for your kind words and for sharing your experience with us. We're glad to hear our team provided the care and support your husband needed. If there's anything more we can do for you, please let us know.


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Review from Sue K (Sister of Client) published on 1 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very lucky over the past few years that the care worker who now works with my brother is absolutely brilliant. He always gives 100% and more, and keeps me informed as to any issue, both good and concerning, so these can be praised or dealt with, as needed. My brother is quite demanding
at times in his reluctance to follow agreed actions is a nightmare, but his carer keeps trying to help him move forward and not deteriorate further. I feel very lucky to have our current carer; it makes a tremendous difference!

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Stone

Thank you for the heartwarming review! We're delighted that you're satisfied with our services.
Our care staff take great pride in their work, and it's fantastic to know that your current carer goes above and beyond to provide exceptional care. Their dedication truly reflects the values we uphold in our team.
We greatly appreciate your trust in our services and the opportunity to serve you and your brother. Our team will continue to provide diligent care and support to maintain the high standard you and your loved ones deserve.


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Review from D W (Mother of Client) published on 1 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When starting with AMG, the care was outstanding, and all calls were covered by regular staff. In the last few months, the care has not been as consistent. I appreciate that all care companies are struggling to recruit staff, but obviously, this is no help to me. I only have a couple of regular staff
who do more than a couple of shifts. I have had an increase in hours which they struggle to cover at a weekend. They have offered unfamiliar staff, but this is not of any use as it is supposed to be to give myself and my husband a break. Due to the complex needs of our child, the staff need to know them very well before being able to take a step back. Some staff who have been have not had shadow shifts or enough shadow shifts to be shown everything required. This leaves me and the staff member uneasy. Hopefully, things will get back to how they used to be at some point soon.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Stone

Thank you for sharing your feedback with us. We truly value your trust in us and appreciate your kind words about the outstanding care you received when you first started with AMG. We understand how essential consistent and reliable care is for you and your family.
Please rest assured that we are committed to resolving these challenges and restoring the level of service you have come to expect from us. Your feedback is invaluable in helping us make the necessary improvements.
If there is anything specific you would like to discuss or any additional support you require, please don't hesitate to get in touch. Your satisfaction is our priority, and we are here to assist you in any way we can.


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Review from Colin B (Husband of Client) published on 1 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our two carers are excellent carers and very client-focused.
They work very hard to engage and motivate my wife.
This should be formally acknowledged by the management team.
I have never met the manager.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Stone

Thank you for your feedback. We greatly appreciate your kind words about our exceptional carers. Their dedication to providing personalised and client-focused care is a vital part of our service.
At AMG, we place tremendous value on our care staff, and we always strive to acknowledge and celebrate their outstanding efforts. Your recognition of their hard work means a lot to us.
If you have any further questions or need assistance, please do not hesitate to reach out. We are here to support you and your wife in any way we can.


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Review from S S (Granddaughter of Client) published on 23 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

AMG services have met every need and beyond. All staff are excellent in their care/support, and management will deal with any issues that are presented straight away.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Stone

Thank you for your fantastic review! We are thrilled to have met and exceeded your needs. Our staff's excellent care and support, coupled with our management's prompt handling of issues, are essential elements in providing the best experience for our clients.
Your satisfaction is our top priority and we are grateful for your trust in our abilities. We promise to continue working diligently to deliver the top-notch care our service users deserve.


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Review from L B (Wife of Client) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care we get and happy with all staff that look after my husband and all the staff in the office are helpful and caring.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Stone

Thank you for your positive review. We appreciate your kind words about the care your husband receives and our staff's helpfulness and compassion. It means a lot to us.
We take great pride in delivering exceptional care and ensuring the well-being of our service users. Your feedback motivates our team to continue providing the highest quality of care possible.
If you have any further needs or concerns, please don't hesitate to get in touch.
Thank you once again for your kind words and trust in our services.


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Review from T C (Daughter of Client) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

AMG first got involved with my daughter's care a few years ago. They came to do an assessment of her complex health needs and made sure they covered everything in great detail. They sent a lovely nurse to do a meet and greet, she then became our regular nurse. Everything ran so smoothly, she had so
much knowledge with a beautiful bedside manner. The girls who work in the office are so lovely and helpful too. Nothing is ever too much trouble. Always just a phone call away. AMG provide a brilliant service.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Stone

Thank you ever so much for sharing your positive experience with us. We are truly grateful for the opportunity to care for your daughter and to support your family. It's lovely to hear that our team provided a thorough assessment and ensured all her complex health needs were addressed in great detail.
We take pride in our nurses and their expertise, and we're thrilled that you found our office team equally dedicated to providing exceptional service throughout your interactions.
At AMG, we strive to go above and beyond to meet the needs of our service users, and we're delighted that you found our service to be brilliant. Should you ever require any further assistance or have any additional questions, please know that we are just a phone call away.
Thank you once again for your kind words and for entrusting us with your daughter's care.


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Review from R L (Father of Client) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a parent, I am at present very satisfied with all aspects of my son's care. He now has a full team of carers who are committed, efficient and friendly. The office staff are also very friendly and efficient in sorting his rotas.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Stone

Thank you for taking the time to share your feedback with us. We greatly appreciate your kind words and are delighted to hear that you are satisfied with all aspects of your son's care. It's wonderful to know that our team of dedicated care staff has been providing excellent support and demonstrating their commitment, efficiency, and friendliness.
We also extend our gratitude for recognising the efforts of our office staff. We strive to maintain a friendly and efficient environment to ensure smooth coordination of your son's rotas. Your positive experience is a great encouragement to all of us.
Should you have any further feedback or if there's anything more we can do to enhance our services, please do not hesitate to reach out. We are here to provide the best possible care for your son.
Thank you once again for your kind words and for entrusting us with your son's care.


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Review from C C (Sister-in-law of Client) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have had AMG for eleven years, have been a few issues over the years but since the new management and office staff I can say they have done and amazing put the client's needs first, would and do recommend the company.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Stone

Thank you for your review! We appreciate your loyalty and support over the past eleven years. We are thrilled to hear that our management and office staff have made a positive impact on your experience. Putting our client's needs first is always our top priority, and we are committed to providing exceptional service. Your recommendation means a lot to us, and we look forward to continuing to serve you in the future.


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Review from D P (Husband of Client) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find AMG very understanding and helpful and couldn't do without them. After having other care agencies in the past, I find AMG the best.

Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Stone

Thank you for your kind words! We're thrilled to hear that you find our services helpful. We appreciate your trust and value your satisfaction. It's our pleasure to support you, and we look forward to continuing to provide exceptional service.


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Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for AMG Nursing & Care Services - Stone is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.867 for AMG Nursing & Care Services - Stone is calculated as follows: ( (67 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 75 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for AMG Nursing & Care Services - Stone is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Donna

Donna Thorley

Job Title: Branch Manager

Joined: 2009

Donna has been with AMG since 2009 and has completed a variety of roles within the company. She started out working ad hoc for the payroll department and quickly progressed to become a Care Coordinator at the Stone branch.


Donna has also held positions in quality control and management at the Crewe Branch before transferring to Stone in August 2022. She and her team strive to ensure the delivery of high-quality care to all their clients. They continuously seek ways to enhance their client's lives by going the extra mile. Donna and her team have successfully arranged funding for several clients, allowing them to enjoy a holiday for the first time in years, thus improving their quality of life.


They maintain a strong focus on achieving positive outcomes and recently received a rating of "Good" from the CQC (Care Quality Commission).


Frequently Asked Questions about AMG Nursing & Care Services - Stone

What Type of Services does AMG Nursing & Care Services - Stone offer?

AMG Nursing & Care Services - Stone offers Home Care & Nursing Care.

How many Carers does AMG Nursing & Care Services - Stone employ?

AMG Nursing & Care Services - Stone employs 300 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact AMG Nursing & Care Services - Stone to verify any information. View our terms and conditions. AMG Nursing & Care Services - Stone has a Platinum Service – more info.