Angel Carers Home Care & Live-in Care

15a South Street, Bridport DT6 3NR
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9.7 21 Reviews
  • Angel Carers Home Care & Live-in Care, Bridport
Angel Carers delivers Home Care and a 24-hour Live-in Care which is carefully tailored to suit your individual needs and requirements. As a locally based company, customer care is paramount to the agency's community-based service.

With over 30 years’ experience, Angel Carers delivers care to rely on. Servicing the Dorset, Devon and South Somerset areas, their comprehensive assessment system allows them to deliver personalised care and helps improve quality of life.

Their flexible services aim to help their clients live as independently as possible with the peace of mind that professional care is there when they need it.

Angel Carers is rated 'Good' by the Care Quality Commission (CQC) (May 2023). The full inspection report/s can be viewed by going to the CQC website.

Angel Carers have framework contracts with Dorset County Council, Devon County Council and neighbouring counties. In addition to this, Angel Carers are also contracted with the registered charity ‘help and care’.

Their quality assurance system ensures that clients’ feedback is central to the ongoing development of the business. Formally, this includes first response questionnaires, telephone questionnaires and annual quality assurance questionnaires.

Regular telephone contact is paramount between office staff, care workers, clients and their representatives. Regular reviews take place within the client’s home ensuring that the clients are fully involved in planning their current and future care needs.

Angel Carers strives towards an excellent rating continuously.

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Care Provided by Angel Carers Home Care & Live-in Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Angel Carers (UK) Ltd
  • Person in charge
  • Clare Park (Owner)

Funding & Fees Guide for Angel Carers Home Care & Live-in Care

  • Prices

  • Home care - from £29.95 per hour, rates vary according to medical complexity, services needed, time of day, weekdays and weekends. Live-in care - from £1200 per week - again dependant on medical complexity and care needed

  • Domiciliary Care - Please request a Statement of Purpose for more information.


    Live-In Care Services - Please request a Statement of Purpose as prices vary and are based on an assessment.

Angel Carers Home Care & Live-in Care Reviews (21)

Total of 21, showing 1-20
9.7

Angel Carers Home Care & Live-in Care has a Review Score of 9.7 (9.740) out of 10, based on 13 reviews in the last 2 years. Over all time Angel Carers Home Care & Live-in Care has 21 reviews.

Overall Experience

  • 16
  • 5
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Date Published

21
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8

Review from David B (Nephew of Client) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been supported by some kind and caring people. Nothings to much trouble and always a smile.
Communication with the office has been easy and also proactive to his needs.
Would happily recommend Angels

Reply from Kelly Burwood-Beames, Care Manager at Angel Carers Home Care & Live-in Care

We are so glad its working so well, as always a joy to support our clients and family's in the best way we can


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Review from Andrea B (Daughter of Client) published on 24 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first time my 92yr old Mum has had any care. I set it up due to being away for a few weeks. I have to say I was very nervous about this as Mum only agreed to placate me.
One month on and I'm pleased to report it has been a great success.
All carers have been so friendly and just been a
gentle check to ensure she is coping. They have done this without Mum feeling there is any intrusion in her daily living.
Thank you to you all, it has given peace of mind. Now I am back home Mum and I have decided to continue with your support.

Reply from Kelly Burwood-Beames, Care Manager at Angel Carers Home Care & Live-in Care

So glad we've been able to support Mum in away that has reduced the worry for both of you. We are glad this will continue and look forward to many more visits and shopping trips out.


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Review from M A (Partner of Client) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been with Angel Carers for 14 months and found them to be very professional with very experienced and friendly carers. Always at the end of the phone for support . We have no doubt in recommending them to future clients.

Reply from Kelly Burwood-Beames, Care Manager at Angel Carers Home Care & Live-in Care

Thank you so much, what great comments. We are always happy to support our clients and family's as well.


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Review from Susan J (Wife of Client) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the support given to my disabled husband and to myself after surgery. All carers are pleasant, cheerful, professional, and adaptable. Your system and flexible approach have proved to be just what we needed at a difficult time. Thank you, we will use you again if necessary.

Reply from Kelly Burwood-Beames, Care Manager at Angel Carers Home Care & Live-in Care

Thank you so much for a lovely review. We will be here if needed in the future.


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Review from Michael B (Son-in-law of Client) published on 6 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the support given to my mother-in-law. Particularly pleased with the way you have adapted support to her with changing circumstances. All care workers are welcomed by her and you have managed through difficult times to keep her support consistent. All care workers are reliable and
approachable.
Many thanks.

Reply from Sarah Bowell, Live in Care Manager at Angel Carers Home Care & Live-in Care

Our aim as a care provider is to support our clients by using person centered care and being adaptable to our clients care needs and wishes. Thank you so much for your kind words and it is nice to read that we are meeting our aims.


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Review from G S (Husband of Client) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are punctual, polite and caring.

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Review from C M (Daughter of Client) assisted by family/friend published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely team - always very reassuring and good company. No complaints!

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Review from Richard W (Husband of Client) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a disappointing experience with another care company that failed to attend on time with minimal interaction with client, it was a wonder to have Angel Carers attend with respect, good humour and capable staff. The attention to detail and personal report with the client is a delight. Truly amazing.

Reply from Clare Park, Director at Angel Carers Home Care & Live-in Care

We thank you for your kind words and are glad we have renewed your faith in the care industry. We always aim to deliver timely, professional care with smiles on our faces.


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Review from Marina L (Daughter of Client) published on 19 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Angel Carers have been a godsend to our family. We were struggling to find care for our mother but at the end of March 2023, they managed to set up a domiciliary rota initially starting at three days and moving up to five days a week for five hours a day.
We cannot fault the carers, they have been
caring and compassionate and nothing is too much trouble. I would highly recommend them to anyone.

Reply from Clare Park, Director at Angel Carers Home Care & Live-in Care

Thank you so much for your kind words. At Angel Carers we do understand that often when we start a care package it is not only the client that benefits, also the family and other support network that benefit from the care that we provide for their loved ones.


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Review from Bryony C (Daughter of Client) published on 10 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As the daughter of your client, I have absolute trust in the care, support and compassion you provide my mother and at times you have gone over and above when it was required. You provide care that treats her with dignity and respect. A very dedicated and professional care provider. Thank you.

Reply from Clare Park, Director at Angel Carers Home Care & Live-in Care

Thank you for taking the time to give us such an amazing review, we thank you for your kind words.


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Review from S S (Husband of Client) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Angel Carers staff are the best.

Reply from Clare Park, Director at Angel Carers Home Care & Live-in Care

Thank you for taking the time to review Angel Carers it is always lovely to hear such lovely comments.


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Review from J B (Client) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All my carers have been wonderful, willing and kind to me. Though I've been unwell a deal since getting out of hospital my new carers are outstanding, compassionate and calm. Being very independent, this is very important to me.

Reply from Clare Park, Director at Angel Carers Home Care & Live-in Care

Thank you for taking the time to review Angel Carers it is lovely to hear that our care workers are providing you with the care your require.


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Review from C G (Friend of Client) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found that my friend has been treated with dignity and respect at all times. there were a few teething problems initially but were resolved and now I could not fault her care in any way. The client has had 24/7 care for a year and six months.

Reply from Clare Park, Director at Angel Carers Home Care & Live-in Care

Thank you for taking the time to review Angel Carers and to hear that any teething problems were resolved and the care received now is faultless. This is always our aim to provide faultless care.


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Review from Martin R (Husband of Client) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in domiciliary care at our home from June 2022, so I have watched most of the care first-hand. I volunteered to cook our meals and dispense medicines. Apart from that, Angel Carers do everything else that my wife needs, including eye drops and hearing aids. A Sara Stedy is used to transfer
my wife between chairs and bed. There are four visits a day, and a weekly calendar is provided showing which carer is due next and at what time. They have never missed a visit.
The strength of Angel Carers lies in their staff. Management must choose their employees very carefully because they work well as a team and enjoy what they are doing. They are looking after my wife with interest and good humour, which crucially means we trust them. I am very glad we chose this company.

Reply from Clare Park, Director at Angel Carers Home Care & Live-in Care

Thank you for your kind words. We aspire to offer the best care workers, who are trained to a high standard after completing an interview and induction process. To ensure that we have the best staff for the job. We encourage interaction with all members of the client's family in a professional manner whilst having a sense of humour.
It is lovely to hear that we are achieving our goals.


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Review from Anna L (Sister of Client) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Angel Carers have consistently provided good care for my sister and take into account her personality and disabilities in providing the right carer for her. They are reliable and treat her with respect and understanding. The management team are always on hand to deal with problems.

Reply from Clare Park, Director at Angel Carers Home Care & Live-in Care

Thank you for taking the time to review Angel Carers. Our objective is to provide person-centred care to all our clients which involves getting to know the client, not just with their care needs, but as a person. This enables us to provide a care worker who will interact and be able to offer support whether emotional or physical with kindness, understanding and respect.
Our management team work hard to ensure that packages of care are working by being visible and proactive which enables them to preempt any issues before they arise. They are available to all care workers, clients and their families, if they wish to contact them.


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Review from Ann E (Daughter of Client) published on 3 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the last eight months, we have received a comprehensive, professional, warm, and caring service. Supporting my mum for an hour on a daily basis until her passing in February. The staff were also there to talk with, support and encourage my Dad who at ninety years of age was Mum's full-time carer.

Angel Carers continue that support, as my dad continues to live at home interdependently with the early stages of dementia. An excellent service, thank you.

Reply from Clare Park, Director at Angel Carers Home Care & Live-in Care

Thank you for your review. Life can be hard at times. It is lovely to hear that we make our clients and their family's lives a little easier at a very difficult and sad time of their lives. It was an honour to look after your mum and we are happy to be supporting your dad as he continues to live at home.


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Review from Steve C (Son of Client) published on 3 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers have been uniformly kind and well-meaning and have looked after my mum very well. I know scheduling is difficult, but in an ideal world, the morning visit would have been earlier and the evening visit later. If that had been possible, the rating would have been “excellent “ rather than “good”.

Reply from Clare Park, Director at Angel Carers Home Care & Live-in Care

Thank you for your review. We do understand how frustrating it can be when we cannot give clients the exact times they would like. We strive to get calls as close to the preferred time as possible. Your comments regarding the care Mum receives and about our care workers we appreciate and it is lovely to hear that our care workers are providing person centred care with kindness.


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Review from G C (Wife of Client) published on 3 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Angel Carers, especially one lady, made the whole process stress-free. Her completion of the care needs review time focused on the individual and their needs, carer match, and action to implement. The service was excellent and she took the time to keep us informed and follow up in a timely, professional
and friendly manner. Care support from one gentleman was actioned quickly and is a great match with individuals looking forward to their visits. I have great confidence in Angel Carers and feel confident in working with them in future as care needs increase.

Reply from Clare Park, Director at Angel Carers Home Care & Live-in Care

Thank you for your review, our aim is to deliver person-centred care with highly trained professional care workers. It is lovely to hear that we are achieving our goals.


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Review from S C (Friend of Client) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are always cheerful and extremely caring.
They do a really great job.

Reply from Clare Park, Director at Angel Carers Home Care & Live-in Care

Thank you for your review, at Angel Carers we pride ourselves on our staff. Their commitment to give all of our clients the best care possible. Ensuring that not only the best care is given but that it is delivered in a person-centred, caring and cheerful manner. Thank you for your kind words.


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Review from Kelvin S (Son of Client) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can not explain just how happy we have been with the care provided for my mum by Angel Carers. They have provided live-in care and the Live-in Care Services Manager and the team have excellent communication from our first enquiry with the family and social care. They always look to accommodate mum's
care needs and place appropriate carers for her needs. They have really taken away the stress and worry about mum and knowing the Live-in Care Services Manager always has mum's best interests and quality of life foremost in her decisions is brilliant and really lifts some of the burden of mum's dementia and care. The carers all seem to be appropriately placed for mum's needs and have been great to keep mum living at home where she wants to be around her family and in familiar surroundings.

Reply from Clare Park, Director at Angel Carers Home Care & Live-in Care

Thank you for your review. At Angel Carers we pride ourselves on our communication with family and the care we provide. We take pride in the fact that we try our hardest to find the right care professional for each individual client's care requirements. Our office team understand the stress that can often be removed from the family once a live-in care professional is in situ. So they are able to enjoy quality time with their loved ones. Person-centred care is at the forefront of the care we provide. Our aim is always to fulfil our clients' and their families' wishes to enable them to remain in their own homes. I am exceptionally proud that we have been able to do this for your Mum.


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Current Review Score: 9.7 (9.740)

Overview of Review Score

The Review Score of 9.7 (9.740) out of 10 for Angel Carers Home Care & Live-in Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.740 for Angel Carers Home Care & Live-in Care is calculated as follows: ( (59 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 77 Ratings = 4.74

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Angel Carers Home Care & Live-in Care is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (4)

Fiona

Fiona Rowe

Job Title: Registered Manager/Director & Responsible Individual

Joined: 2006

Fiona has worked in the care industry since 2000. This includes residential, psychiatric, domiciliary and live-in care settings, mainly at the management level. Before this Fiona’s background was based in senior-level management. This included team leadership, training, customer care and financial administration. During this period Fiona was responsible for the re-training of managers who lacked relevant skills and was responsible for setting company benchmarks.
Role:
Fiona’s role within Angel Carers (UK) Ltd is to ensure that all standards set are adhered to. Quality assurance is paramount to Fiona and the company. Fiona is responsible for the implementation of regulated compliance. Additional responsibilities include the day-to-day running of the business, coordination of home visits, assessments, care planning, business operations and contract negotiation. Liaising with staff, clients and their representatives forms an important part of her role. Fiona’s duties ensure that all clients’ needs are met. This also involves correspondence with healthcare professionals and social care colleagues. Fiona’s extensive care background provides her with all the necessary skills to aid the smooth running of Angel Carers (UK) Ltd. Fiona is the designated Company Complaints Manager, Registered Manager, Responsible Individual, Director and Company Secretary.


Qualifications:
- NVQ 4 - Leadership & Management for Care Services
- 20 Years of Care Management
- 6 Years Senior Retail Management/Retail Training Officer
- Care-related courses/Management courses.


Clare

Clare Park

Job Title: Director of Business Development

Joined: 2006

Clare has worked in the care industry since 1992. This includes 5 years of live-in care with clients. Clare is a Moving and Handling/Risk Assessor Instructor and has attended numerous care-related courses.


Previous experience includes running her own business and a significant background in finance, accounts and business studies.


Role:
Clare’s role within Angel Carers (UK) Ltd is the development of the business, covering financial and accounting mechanisms, I.T data and entry set-up, system procurement, contract negotiation, marketing and new business development. Clare is the company's designated Accounts Manager and Director.


Qualifications:


-Train the Trainer of Moving & Handling/Risk Assessor Instructor
- BTEC Diploma – Leisure & Tourism
- Pitman Level 1 & 2
- I.T/Business Studies/Care-related course


Sue

Sue Stocks

Job Title: Care Coordinator

Joined: 2014

Sue has worked in the care industry since 1992. Sue has gained her experience by working in senior positions in both residential and nursing home settings. Sue has knowledge and experience with high-level care needs including dementia, motor neurone and palliative care. Sue previously worked for the council as a Care and Community Services Officer.
Role:
Sue’s role within Angel Carers (UK) Ltd is to provide administrative and organisational skills within the office. Sue assists with scheduling of care, home assessments, care plans, auditing, recruitment and reviewing clients’ needs.
Qualifications:
NVQ 3 Health & Social Care
Level 2 Certificate in Team Leading
Care related courses


Emma

Emma Neilson

Job Title: Financial Administrator

Joined: 2022

Emma has worked in an accounts setting since 2008. Emma has been responsible for the inputting of processes in order to assist companies to run more effectively.
Role:
Emma’s role within Angel Carers (UK) Ltd is to provide financial and administration skills in order to aid the smooth running of the accounts department.
Qualifications:
Level 2 AAT
BTEC in Business and Finance
Foundation degree in childcare and early years education
Level 1 FA football coaching


Frequently Asked Questions about Angel Carers Home Care & Live-in Care

What Type of Services does Angel Carers Home Care & Live-in Care offer?

Angel Carers Home Care & Live-in Care offers Home Care.

How many Carers does Angel Carers Home Care & Live-in Care employ?

Angel Carers Home Care & Live-in Care employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Angel Carers Home Care & Live-in Care to verify any information. View our terms and conditions. Angel Carers Home Care & Live-in Care has a Platinum Service – more info.