Home care - from £29.95 per hour, rates vary according to medical complexity, services needed, time of day, weekdays and weekends. Live-in care - from £1200 per week - again dependant on medical complexity and care needed
Domiciliary Care - Please request a Statement of Purpose for more information.
Live-In Care Services - Please request a Statement of Purpose as prices vary and are based on an assessment.
Angel Carers Home Care & Live-in Care has a Review Score of 9.7 (9.740) out of 10, based on 13 reviews in the last 2 years. Over all time Angel Carers Home Care & Live-in Care has 21 reviews.
Review from R L (Daughter of Client) published on 23 November 2022
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Reply from Clare Park, Director at Angel Carers Home Care & Live-in Care
Thank you so very much for this wonderful review!
It has been a difficult time and I am delighted to hear that your care worker has so much care, attention to detail and empathy for Dad. The fact that Dad has still managed to laugh is a true testament to this. I look forward to supporting the care as we move forward, our care workers deserve all the praise and accolades.
As always, we encourage feedback and always take great pride in learning how to serve your care in even better ways.
Thank you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.7 (9.740) out of 10 for Angel Carers Home Care & Live-in Care is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.740 for Angel Carers Home Care & Live-in Care is calculated as follows: ( (59 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 77 Ratings = 4.74
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Angel Carers Home Care & Live-in Care is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 12 Oct 2021
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager/Director & Responsible Individual
Joined: 2006
Fiona has worked in the care industry since 2000. This includes residential, psychiatric, domiciliary and live-in care settings, mainly at the management level. Before this Fiona’s background was based in senior-level management. This included team leadership, training, customer care and financial administration. During this period Fiona was responsible for the re-training of managers who lacked relevant skills and was responsible for setting company benchmarks.
Role:
Fiona’s role within Angel Carers (UK) Ltd is to ensure that all standards set are adhered to. Quality assurance is paramount to Fiona and the company. Fiona is responsible for the implementation of regulated compliance. Additional responsibilities include the day-to-day running of the business, coordination of home visits, assessments, care planning, business operations and contract negotiation. Liaising with staff, clients and their representatives forms an important part of her role. Fiona’s duties ensure that all clients’ needs are met. This also involves correspondence with healthcare professionals and social care colleagues. Fiona’s extensive care background provides her with all the necessary skills to aid the smooth running of Angel Carers (UK) Ltd. Fiona is the designated Company Complaints Manager, Registered Manager, Responsible Individual, Director and Company Secretary.
Qualifications:
- NVQ 4 - Leadership & Management for Care Services
- 20 Years of Care Management
- 6 Years Senior Retail Management/Retail Training Officer
- Care-related courses/Management courses.
Job Title: Director of Business Development
Joined: 2006
Clare has worked in the care industry since 1992. This includes 5 years of live-in care with clients. Clare is a Moving and Handling/Risk Assessor Instructor and has attended numerous care-related courses.
Previous experience includes running her own business and a significant background in finance, accounts and business studies.
Role:
Clare’s role within Angel Carers (UK) Ltd is the development of the business, covering financial and accounting mechanisms, I.T data and entry set-up, system procurement, contract negotiation, marketing and new business development. Clare is the company's designated Accounts Manager and Director.
Qualifications:
-Train the Trainer of Moving & Handling/Risk Assessor Instructor
- BTEC Diploma – Leisure & Tourism
- Pitman Level 1 & 2
- I.T/Business Studies/Care-related course
Job Title: Care Coordinator
Joined: 2014
Sue has worked in the care industry since 1992. Sue has gained her experience by working in senior positions in both residential and nursing home settings. Sue has knowledge and experience with high-level care needs including dementia, motor neurone and palliative care. Sue previously worked for the council as a Care and Community Services Officer.
Role:
Sue’s role within Angel Carers (UK) Ltd is to provide administrative and organisational skills within the office. Sue assists with scheduling of care, home assessments, care plans, auditing, recruitment and reviewing clients’ needs.
Qualifications:
NVQ 3 Health & Social Care
Level 2 Certificate in Team Leading
Care related courses
Job Title: Financial Administrator
Joined: 2022
Emma has worked in an accounts setting since 2008. Emma has been responsible for the inputting of processes in order to assist companies to run more effectively.
Role:
Emma’s role within Angel Carers (UK) Ltd is to provide financial and administration skills in order to aid the smooth running of the accounts department.
Qualifications:
Level 2 AAT
BTEC in Business and Finance
Foundation degree in childcare and early years education
Level 1 FA football coaching
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