CareRight

37 Fore Street, Bovey Tracey, Newton Abbot TQ13 9AD
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9.7 9 Reviews
  • CareRight, Newton Abbot
CareRight aims to provide homecare with a difference. As a leading local care provider with a team of experienced and compassionate caregivers, they strive to enhance the overall quality of life for those they serve.

CareRight believes that homecare should not just be a functional matter during a client’s prescribed care hours, but a holistic one, with an all-round service that really factors in the client’s other needs and interest. Particular focus is given to reducing social isolation and loneliness.

CareRight’s goals are to deliver a truly caring service which goes over and above a client’s basic care needs, particularly with the introduction of new technology, events and activities which a dedicated Client Relations Manager is specifically tasked to deliver.

Whether you or a loved one needs assistance with activities of daily living, respite care, or specialised services, CareRight is there to help. They understand that each client is unique, and they will take the time to get to know each individual and their specific needs to create a customised care plan.

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Care Provided by CareRight

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kelly Stevens (Registered Manager)

Funding & Fees Guide for CareRight

  • Prices

  • CareRight offers very competitive rates and adheres to the Local Authority price guidelines for socially funded care. The rate-chart caters for part-hour care and starts at £21, depending on the level of care required. Urban or Rural rates are adjusted accordingly for half-hour or three-quarter-hour or hourly sessions, across both socially and privately funded care, or a mixture of both.

  • CareRight is reasonable and socially conscious in setting care rates and will take location, type of care and other factors into account.
    Competitive and reasonable fees in line with regional standard for both urban and rural homecare services.

CareRight Reviews (9)

9.7

CareRight has a Review Score of 9.7 (9.715) out of 10, based on 8 reviews in the last 2 years. Over all time CareRight has 9 reviews.

Overall Experience

  • 8
  • 1
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Date Published

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Review from D G (Client) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been receiving care from Careright which has been of a very high standard. My current team are absolutely marvellous. They are friendly, kind, helpful and courteous. I am always treated with respect. I am very pleased with the professional service provided.

Reply from Kelly Stevens, Manager at CareRight

Dear DG,
Thank you so much. Our care team work tirelessly to deliver a service of the highest quality for our clients. They will be delighted to hear of your very kind words. We very much appreciate that you took the time to leave such a lovely review. Thank you.


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Review from Ingrid D (Daughter of Client) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

At first, my dad was not that keen on having carers and was fiercely independent. His needs at the time were relatively low, as time went on they increased from two to three visits a day. My dad's health declined quite rapidly last May 2024. My dad's needs started to increase and he soon got used to
the carers coming in the house. They were friendly and always helpful, also supporting me at times. They were always available when I needed to call them and they always rang with concerns (falls etc.) regarding my dad. My dad often played his accordion to them whilst they washed the dishes, prepping lunch. Unfortunately, my dad's health declined in the last few weeks and was treated for End of Life and passed away at home on 27th January 2025. The carers continued to care and support to the end. Thank you! My dad wanted to remain at home and with both myself and the carer's support my dad had his wish and that's what it's all about. Thank you.

Reply from Kelly Stevens, Manager at CareRight

Dear Ingrid,
Thank you so much for taking the time to leave such a lovely review and to say such kind words. Our care team are dedicated and compassionate to the needs of our clients and we are so glad you were pleased with the service your lovely dad received, right to the end. We send deepest condolences for your loss. No doubt your dad will be playing that accordion to a different set of angels now, as they go about their duties around him! Thank you once again for your kind words.


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Review from Rosemary C (Wife of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I spotted a CareRight vehicle parked outside a local property on several occasions, so when my husband needed care at home I rang the local office. Someone came to see me and we decided that a morning visit was all that was required for the moment, but it soon became apparent that more visits were required
as my husband became more incapacitated. The carers now come 4 times a day and every carer treats my husband and me with utmost courtesy and kindness. They come on time, whenever possible, and always ring in advance if they get held up. I cannot recommend them highly enough.

Reply from Kelly Stevens, Manager at CareRight

Thank you for your lovely words, very much appreciated. Our care team strive hard to deliver a service of the highest quality and it is always lovely to see that recognised with words such as yours. Thank you.


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Review from Kathy M (Daughter of Client) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum got on well with all the carers. There was good communication between mum and the carers and she soon settled into a routine. It was helpful being able to just call into the office, a few minutes walk away, with any queries and speak to the friendly and helpful office staff. All in all a positive
experience. Thank you.

Reply from Kelly Stevens, Manager at CareRight

Thank you for your lovely words. We appreciate your taking the time to leave a review. We will make sure your mum is well looked after by our dedicated carers. Thank you again.


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Review from Matthew H (Son of Client) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When Dad came out of hospital, to say he wasn't keen on carers coming in was an understatement, but any concerns he had were soon put to rest once the managers came around to discuss his needs. All the carers that come into Dad are so friendly & helpful. From Dad's personal care to picking up any shopping
that he may need, nothing is too much. If they are ever running a little late they always ring ahead to reassure him they are on their way. If at any time we've had to phone the office the staff are always very courteous and obliging, couldn't recommend enough.

Reply from Manny Hussain, Registered Manager at CareRight

Thank you for your wonderful and kind words - and particularly for taking the time to leave a review. The whole CareRight team will be delighted to see that your father has settled with his care and is happy. The Team works hard to deliver the kind of service you mention and will greatly appreciate your words.


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Review from G N (Niece of Client) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After several months in a home recuperating my relative asked to return home. CareRight was responsive to my request for carers and in just a few weeks 3 visits a day were set up. The office has always been welcoming and ready to discuss variations to rota as we have developed a plan that suits them.
The greatest praise must go to the carers who believe in the ideal of truly personal care and I have seen shared memories awoken of old hobbies. There are smiles and mischievous talk. Care work isn't easy, it takes time and thought to develop trust in 'strangers' in your home. Thank you.

Reply from Manny Hussain, MD at CareRight

Thank you so much for your lovely review and for taking the time to give it. We appreciate it. The team works hard to deliver a great service and will be delighted to see your nice words. There is much more planned for our service over the next year to enhance the experience even further. Thank you again.


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Review from Di A (Wife of Client) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I always tell everybody how good the carers are. The carers are marvelous and they do above and beyond the call of duty. The office staff are always helpful and I cannot praise the whole team enough.

Reply from Manny Hussain, Manager at CareRight

Thank you for your wonderful review. Our team works hard to please and to deliver excellent service across the board. Our goal is to provide much more in extra services over and above what is normal or expected. So your words are particularly lovely to hear. Thank you.


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Review from J H (Wife of Client) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On the whole very happy with the care provided for my husband. On the odd occasion when I have had to contact the office, I have always received kind assistance. It is a great comfort to me to have this backup.

Reply from Manny Hussain, Manager at CareRight

Thank you so much for your very kind words. The CareRight Team will be delighted to hear of this. Thank you.


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Review from Yasmin M (Daughter of Client) published on 19 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Angel Home Care were engaged to help care for my father. Every carer who visited treated him in a friendly, compassionate manner. Having named regular carers ensured that a good relationship was established with both Dad and myself; equally, less regular carers were just as friendly and caring towards
us. If Dad was proving to be a little uncooperative at times, just the right level of firmness and persuasion was employed to ensure that the required care was given. The service was highly professional and thorough care given at all times. The advice given from long experience was gratefully received, assisting me to obtain services and equipment which facilitated better and easier care as well as to know when it was time to call in other health providers. Not only do these lovely ladies (in my case!) care wonderfully for the service user, they offer a friendly ear and encouraging support to the family at home. I really could not have managed without them. "Angels" they truly are.

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Current Review Score: 9.7 (9.715)

Overview of Review Score

The Review Score of 9.7 (9.715) out of 10 for CareRight is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.915 for CareRight is calculated as follows: ( (43 Excellents x 5) + (4 Goods x 4) ) ÷ 47 Ratings = 4.915

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for CareRight is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Nov 2022

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (2)

Kelly

Kelly Stevens

Job Title: Registered Manager

Joined: 2022

Kelly has worked in various Adult Social Care settings for over 17 years and gained invaluable experience with a diverse service user group. She has attained an NVQ Level 5 Diploma in Leadership and Management for Adult Care. Kelly is a dedicated manager with essential leadership traits such as integrity, communication and empathy.


Kelly loves meeting the families and representatives of those in need of care to run through their precise requirements, to reassure them that their loved one will be in excellent hands and receive the best possible care.

Kelly’s experience includes caring for the elderly and those learning disabilities, severe autistic spectrum disorders, mental health, dementia, physical impairments, sensory impairments, and those in need of end-of-life care. She has worked within not-for-profit, private, and corporate entities.


Prior to her appoint as CareRight’s Registered Manage, Kelly worked as a senior skills coach assessing Adult Social Care workers for 2 to 5 Diplomas, where she gained her Level 3 Award in assessing competencies of care workers in various disciplines.


Kelly is a fun-loving individual, enjoys team building activities and loves a party!


Marie

Marie Ebsworth

Job Title: Deputy Manager

Joined: 2023

Marie is our Deputy Manager to our Registered Manager Kelly, and has extensive hands-on and management experience gained over 17 years working the Adult Social Care sector.


Marie has worked extensively with the elderly and has great experience in dementia, Parkinson’s disease, physical impairment, sensory impairment, and in end-of-life care. Marie has obtained her NVQ Level 5 Diploma in Leadership and Management for Adult Care. Her roles before CareRight included working as a personal development manager, which supported care workers undertaking Level 2 and 3 Diplomas in health and social care.


All of this extensive experience has rendered Marie very capable of senior management duties in supporting the entire team.


Marie thoroughly enjoys her free time with social activities and is also one who likes a good party!


Frequently Asked Questions about CareRight

What Type of Services does CareRight offer?

CareRight offers Home Care.

How many Carers does CareRight employ?

CareRight employs 42 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact CareRight to verify any information. View our terms and conditions. CareRight has a Platinum Service – more info.