Angelcare UK Ltd - Halifax and Huddersfield Reviews (3)
Angelcare UK Ltd - Halifax and Huddersfield has a Review Score of 8.5 (8.500) out of 10, based on 3 reviews in the last 2 years. Over all time Angelcare UK Ltd - Halifax and Huddersfield has 3 reviews.
Review from G B (Friend of Client) published on 22 August 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Thomas Enefer, Director at Angelcare UK Ltd - Halifax and Huddersfield
Thank you for taking the time to review our home care service. We are glad you are happy with the care and support received by our team. Thanks again.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from E K (Daughter of Client) published on 8 August 2024
Submitted via Website •
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Overall Experience
4.0 out of 5
We have had one or two minor problems, very minor, but one member of staff in particular has always listened to us and acted accordingly to sort the problem.
Reply from Thomas Enefer, Director at Angelcare UK Ltd - Halifax and Huddersfield
Thank you for taking the time to review our service. We appreciate your honesty around issues that have occurred and that you feel listened to and issues are dealt with.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A B (Daughter of Client) published on 8 August 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Thomas Enefer, Director at Angelcare UK Ltd - Halifax and Huddersfield
Thank you for taking the time to review our service. We are glad both you and Mum are happy with the care and support received by us.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 8.5 (8.500) out of 10 for Angelcare UK Ltd - Halifax and Huddersfield is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.500 for Angelcare UK Ltd - Halifax and Huddersfield is calculated as follows: ( (10 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 18 Ratings = 4.5
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Angelcare UK Ltd - Halifax and Huddersfield is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
