Angels Home Care (Kent) Ltd

5 Premier Parade, The Avenue, Aylesford ME20 7LN
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9.5 10 Reviews
  • Angels Home Care (Kent) Ltd, Aylesford
Angels Home Care Kent pride themselves on offering more than just care — They provide peace of mind. With over 25 years of experience supporting individuals in Maidstone and the surrounding areas, They are a trusted name in home care. Here’s why families choose Angels Homecare Kent:

* This local approach means they can adapt quickly to your changing needs and provide a truly personalised service that larger providers simply can’t match.

* Unlike larger providers, they maintain a smaller, close-knit team of carers. This means you’ll see the same friendly faces at every visit, building trust and consistency with those who care for you or your loved ones.

* Since 1999, they have helped 1000s of individuals and families across Maidstone. Their good CQC rating (March 2019) reflects their commitment to delivering high-quality, compassionate care.

* Angels Homecare Kent offer top-quality care at competitive rates. While larger providers often have higher overheads, they keep costs fair without compromising on the standard of care.

* Their carers are highly trained, compassionate professionals who genuinely care about making a difference in your or your loved ones’ life. They undergo continuous training to ensure they deliver the best possible service.

* Angels Homecare Kent understand that care needs can change. Whether you need to adjust timings, increase support, or change the type of care provided, their team are always ready to accommodate your requirements.

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Care Provided by Angels Home Care (Kent) Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Angels Home Care (Kent) Ltd
  • Person in charge
  • Michelle Lyndon (Registered Manager)

Funding & Fees Guide for Angels Home Care (Kent) Ltd

  • Prices

  • Care Provision Ranges from £21.55 to £33.75 per hour

  • All of our care costs are tailored to individual needs, Please contact 01622 715500 to arrange a Free Assessment with one of our friendly team.

Angels Home Care (Kent) Ltd Reviews (10)

9.5

Angels Home Care (Kent) Ltd has a Review Score of 9.5 (9.517) out of 10, based on 9 reviews in the last 2 years. Over all time Angels Home Care (Kent) Ltd has 10 reviews.

Overall Experience

  • 9
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Review from Ian R (Son of Client) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Angels carers continue to provide my Mum with an excellent care and support service. All the Team at Angels are friendly compassionate personal and caring and have shown a genuine interest in getting to know all about her. They are reliable and always show a positive attitude and encourage my Mum
at every opportunity. She feels secure and happy when they arrive to help. The Angels assist with all my Mums daily medication and all their care and support has enabled my Mum to maintain some degree of independence. The carers are always willing to listen and to give advice and guidance, which has helped all the family and given us all reassurance that she is being given the best possible home care by dedicated and experienced team who always go above and beyond what we would have wished for.
It has been a pleasure meeting and communicating with the Angels Home Care Kent team.

Reply from Michelle Lyndon, Manager at Angels Home Care (Kent) Ltd

Thank you for your wonderful review. It has been a pleasure working with you and your family to secure quality care for your mother.


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Review from Joanne J (Daughter of Client) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Angels since September 2024 for both my parent's care needs.
I have found them very helpful and polite always keeping me well informed. A great help to me. I like the 48-hour notice to put more care in or opt out to take them out for lunch.
Great comfort for my mum with her dementia
journey. I would recommend Angels.

Reply from Michelle Lyndon, Manager at Angels Home Care (Kent) Ltd

Thank you for your kind review. It is an absolute pleasure supporting your parents.


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Review from Chris R (Son of Client) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the care staff at Angels Home Care are absolute angels. The care and compassion that the team showed my dad enabling him to stay in his home, even in the twilight weeks when he was bedbound was amazing.
On one occasion Dad had fallen out of bed and staff stayed with him for over 3 hours while paramedics
and doctors attended so he had a familiar and friendly face present.
I have only praise for the Angels Home Care team. Their hard work enabled my dad to stay in his own home as he wanted and have a peaceful and dignified passing.
Nothing was too much for any of the team and meant the emotional and physical exhaustion of caring and supporting my father was reduced to just relaxed visits knowing he was clean, fed and cared for.
Thank you Angels!

Reply from Michelle Lyndon, Manager at Angels Home Care (Kent) Ltd

Thank you for your kind review. It was a pleasure caring for your father and supporting him with his wishes to remain at home.


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Review from L V (Client) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I have left in April 2024 as a private client of Angels Home Care because the round in my local area has been completely scaled back by management.

Reply from Lisa Hann, Operations Manager at Angels Home Care (Kent) Ltd

Thank you for your feedback. Yes, it was unfortunate that we had to scale back our delivery in your area due to staff capacity. We wish you well with your new care provider.


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Review from T B (Daughter of Client) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very reliable, friendly and helpful, above and beyond regularly. Most importantly Mum is very happy with the care she gets. Angel's efficiency has allowed me to take a step back which is very much appreciated and needed. Couldn't be happier! Thank you ladies.

Reply from Lisa Hann, Operations Manager at Angels Home Care (Kent) Ltd

Thank you very much.
Angels really enjoy supporting your mum.
Regards,
Angels team.


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Review from William N (Partner of Client) published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner was left bedbound after a long stay in hospital. Angels Home Care (Kent) have provided a professional and comprehensive care package. My partner suffers from dementia and can sometimes be challenging but the carers are cheerful, friendly and flexible. All the carers are very good but some
are exceptional. Not forgetting the office and management team who are always helpful and supportive. Angels Home Care (Kent) is an outstanding care provider and I can highly recommend them.

Reply from Lisa Hann, Operations Manager at Angels Home Care (Kent) Ltd

Thank you very much for your kind review of both our care staff and office team.
Regards,
Angels.


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Review from Christine R (Niece of Client) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been using your service for a couple of years, he only has nice things to say about the carers, he looks forward to them coming. On the odd occasion when an ambulance has been needed, I appreciate that the level of above and beyond care he has received. Always made sure he isn’t alone whether
they have stayed or waited for someone to take over. It is a weight of my mind knowing they have his best interest at heart. My dealings have only ever been positive.

Reply from Lisa Hann, Operations Manager at Angels Home Care (Kent) Ltd

Thank you, Christine, we really enjoy looking after your uncle.


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Review from Darren H (Son of Client) published on 8 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can’t fault the carers for what they do and what they have to put up with, always polite and willing to go the extra mile for the service user, thank you for all the care you gave my mum over the years, especially towards the end.

Reply from Lisa Hann, Operations Manager at Angels Home Care (Kent) Ltd

Hi Darren,
Thank you for your very kind review, Angels Home Care thoroughly enjoyed caring for your mother.


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Review from Philip S (Son of Client) published on 5 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As sorting things out for my house-bound Mum since Angels took over a few years ago, they have never missed a call and provide a great service. If there are any concerns or problems or any needs, they will always contact me and are very easy to work with. I can't rate the value for money as social services
handle the payments so I don't know the total costs only the proportion that Mum pays. I have been managing care for over 7 years. Had a number of providers that had not been very good until Angels took over the care and although issues come up we can always sort them out and there has always been great care provided. So would give them the best rating for a care provider in their area.

Reply from Lisa Hann, Operations Manager at Angels Home Care (Kent) Ltd

Thank you very much for your kind feedback, the Angels team really enjoy looking after your mum.


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Review from Roberto S (Client) published on 4 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer's carried out an excellent service. I did not have to repeat myself with what I needed help with. The carers were consistent, respected my privacy, carried out extra little tasks. You always knew which carer you were having. A regular carer Monday to Friday for the AM calls, regular carer's
for PM calls. They went the extra mile to help when you needed the help. I would do anything if Angel's Home Care covered the Tonbridge area.
It was a pleasure having Angel's Home Care, that they deserved even a bouquet of flowers as a thank you.

Reply from Christeen Norfolk, Director at Angels Home Care (Kent) Ltd

Thank you. We only wish that we could help you in your new home. We hope to change this one day and when we do we would be delighted to offer you the services Angels provide.


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Current Review Score: 9.5 (9.517)

Overview of Review Score

The Review Score of 9.5 (9.517) out of 10 for Angels Home Care (Kent) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.717 for Angels Home Care (Kent) Ltd is calculated as follows: ( (44 Excellents x 5) + (3 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 53 Ratings = 4.717

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Angels Home Care (Kent) Ltd is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (4)

Michelle

Michelle Lyndon

Job Title: Homecare Manager

Joined: 2024

Michelle joined Angels Homecare Kent in April 2024


Michelle has over 16 years of experience in Domiciliary Care, covering numerous different roles resulting in excellent understanding and knowledge.


After achieving her NVQ Level 5 in Leadership and Management Michelle moved into the role of Registered Manager and her passion is to support the individuals that she works with and to ensure her service provides a caring and empathetic approach to the quality of care the team deliver.


Michelle says:
" I am excited to have joined Angels Homecare Kent, an organisation with an outstanding reputation in the local community. I look forward to working with my team to expand the services we can deliver to those that need us most"


Louise

Louise Dell

Job Title: Finance & Administration

Joined: 2024

Louise joined Angels Homecare Kent in March 2024.


Louise has worked in the Domiciliary Care industry for the past 10 years. She has a wealth of knowledge in the administration of a care service and strives for perfection.


Louise builds fantastic relationships with everyone she interacts with and becomes a trusted member of the team, she will identify any issues and look for solutions to provide a positive outcome.


Louise Says:
" I am enjoying the team that I am working with and excited for the future of Angels Homecare Kent."


Lauren

Lauren Nicholls

Job Title: Care Coordinator

Joined: 2024

Lauren has worked within the Health & Social Care industry for 19 years. Lauren has joined Angels Homecare Kent from a previous Residential setting as a Senior Care Assistant. Lauren has great strengths in Medication management, supporting a team to deliver quality care and working with individuals to tailor care plans to meet individual needs. Holds NVQ Level 2 & 3 in Health Social Care.


Carlos

Carlos Biggemann

Job Title: Founder and Director

Joined: 2023

Carlos is the Founder & Director of In-Home Health Group, the parent company of Angels Homecare Kent. He initiated the company with a vision of investing in a sector in dire need of change to better support local communities. Carlos prioritises enhancing the quality of care delivered, streamlining processes, driving digital transformation, and improving the overall perception of care work.


Frequently Asked Questions about Angels Home Care (Kent) Ltd

What Type of Services does Angels Home Care (Kent) Ltd offer?

Angels Home Care (Kent) Ltd offers Home Care.

How many Carers does Angels Home Care (Kent) Ltd employ?

Angels Home Care (Kent) Ltd employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Angels Home Care (Kent) Ltd to verify any information. View our terms and conditions. Angels Home Care (Kent) Ltd has a Platinum Service – more info.