Angels Care Management Services Ltd

58 Station Road, Sandiacre, Nottingham NG10 5AS
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9.4 30 Reviews
  • Angels Care Management Services Ltd, Nottingham
Angels Care Management Services Ltd, employs a skilled team of carers able to carry out a wide range of care services to help clients remain comfortable and secure in their own homes. Combining a friendly and professional approach, the agency establishes person-centred care packages that are regularly assessed for development.

Do you have a loved one that requires support or have knowledge of someone that may require support? Trust in Angels CMS.

Angels have been providing care since 2008, working with private clients and Derbyshire county council to provide care to clients within their own homes.

They offer support with personal activities of daily living, washing & dressing, bathing, support with medication, meal preparation. They also offer support with shopping and domestic duties.

This includes:
- Personal care - washing and dressing, bathing
- Preparation with medication
- Preparation with meals
- Support with shopping
- Support with domestic house duties
- Sit in services.

Care is provided between the following hours:
07.00 - 14.00
16.00 - 22.00

Angels are CQC Registered and are rated Good across all standards (June 2021).

Angels work with the client to promote independence and support, so that the client can remain within their own home. Working alongside other professionals and their own family to deliver a care package.

All carers are DBS checked. Angels provide training for individuals' relative needs.

Angels cover the following areas:
Borrowash
Draycott
Breaston
Sawley
Long Eaton
Sandicare.

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Care Provided by Angels Care Management Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Angels Care Management Services Ltd
  • Person in charge
  • Linda Tizzard (Manager)

Funding & Fees Guide for Angels Care Management Services Ltd

  • Prices

  • £23.00 per hour or £13.50 per Half Hour - plus £5.00 per visit

  • Please note: fees are charged in 30 minute blocks or 1 hour blocks. If at all you go over your time, this will be billed to the next half hour

Angels Care Management Services Ltd Reviews (30)

Total of 30, showing 21-30
9.4

Angels Care Management Services Ltd has a Review Score of 9.4 (9.383) out of 10, based on 8 reviews in the last 2 years. Over all time Angels Care Management Services Ltd has 30 reviews.

Overall Experience

  • 23
  • 4
  • 3
  • 0
  • 0

Date Published

30
1
3
8
22

Review from Jeremy B (Son of Client) published on 11 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Angels provided care for my mum for over 2 years until she died in July.
Over that time her needs increased as did the need for more personal care. Throughout the care was provided very professionally and with care and compassion.
A core of regular carers enabled Mum to learn who people were and build
strong friendships.
In Mum's last few weeks the need for care escalated significantly and, as if by magic, Angels were able to provide this increased support while still maintaining the carers mum had got to know.
Overall, a very professional care provider with carers that truly care and want to help.

Reply from Linda Tizzard, Manager at Angels Care Management Services Ltd

Angels were sorry for your loss and the carers liked your mother very much. Angels are glad that they could make her time left on this earth to be taken with ease. Thanks, Angels carers.


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Review from K B (Daughter of Client) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff ae Angels Care Management were always so professional and cared for my father with patience and attention to detail. Many went above and beyond what was asked of them.

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Review from Jen T (Daughter of Client) published on 24 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Angels that come to Mum provide outstanding support. Mum and I rely on their care and are always reassured that they will be coming in every day, giving Mum her tablets, and more than anything else, talk to Mum, make her happy!

Reply from Linda Tizzard, Manager at Angels Care Management Services Ltd

Angels would like to thank the family for this report. This message will be passed onto all the carers; thanks.


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Review from Lynn T (Daughter of Client) published on 20 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole experience of using Angels from Long Eaton was wonderful. We had good continuity from the carers who we were able to contact personally if we needed. The staff in office were very polite and helpful if/when I needed them.
When my mother had an accident at home the carer that morning did
not panic and stayed with her till she was taken away by ambulance. They showed empathy and understanding at all times.

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Review from Sue O (Client) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Been with you for three weeks and I am very satisfied with the care and everything. More than happy.

Reply from Linda Tizzard at Angels Care Management Services Ltd

Thank you for your review and at any time please contact the office with any concerns that you may have in the future.


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Review from W P (Husband of Client) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received was exceptional. The staff were very friendly and attentive to my wife's needs. We could not have wished for a better service.

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Review from Josephine E (Client) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

97% satisfactory. It would be nice if they telephoned me when they had to alter the time shown on the timetable. NB All those who physically handle the clients deserve higher wages. What about a quarterly bonus for no absenteeism, good timekeeping etc.

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Review from T B (Son of Client) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most carers are excellent. Our only concern is that too many difficult carers are scheduled. This means they can't learn what mum needs and communication between so many different people keeps on breaking down. Individually most carers are excellent, often making good suggestions or preparing activities
eg new food or suggesting and getting mum organised to do some drawing.

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Review from Dorothy S (Client) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always say they are excellent and care.

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Review from B A (Wife of Client) published on 16 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Carers needs first due to health and safety, no common sense will prevail, client second, client's family member third. Times haphazard on arrival. What can be done or what they are prepared to do is strictly followed by the book. No exceptions. Poor liaison with management.

Reply from Linda Tizzard at Angels Care Management Services Ltd

I take on board the review that has been received. To respond to this, Angels have to say that all correct and full information has not clearly been received or revealed. Our staff are trained to work with good practice and not to put themselves or the client at risk, after a request for an OT visit it was found and reported that Angels did have a truthful concern for this clients mobility around moving and handling issues. The correct equipment was placed in the property and staff were able to use 1 piece of equipment but not the other due to the resistance that they received and not from the client. As for the comment around the use of common sense does not help if the staff gain an injury by not following procedures. Therefore we had no alternative to withdraw from the service as this was having an impact on the staff.


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Current Review Score: 9.4 (9.383)

Overview of Review Score

The Review Score of 9.4 (9.383) out of 10 for Angels Care Management Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.583 for Angels Care Management Services Ltd is calculated as follows: ( (30 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 48 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Angels Care Management Services Ltd is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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