Anglian Care and Domestic Support Services Ltd

MJS House, 425 Wisbech Road, March PE15 0BA
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9.9 66 Reviews
  • Anglian Care and Domestic Support Services Ltd, March
Anglian Care and Domestic Support Services Ltd provides an efficiently run and caring service in the areas of March and Chatteris (and surrounding villages) in Cambridgeshire.

The Care Manager and Team Leaders assist the Registered Manager to provide an excellent service in the local community.

The support team is carefully chosen, DBS checked and fully trained to provide the highest standards possible to meet the strict requirements of the most recent Health & Social Care Act. The team provide a service that is Safe, Caring, Responsive, Effective and Well-led.

Services include personal care, medication support/administration, meal preparation, shopping, domestic, laundry, ironing, respite Sit-in to relieve an unpaid carer, and transportation services for outings including the dentist, doctors, vet, hospital or shops.

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Care Provided by Anglian Care and Domestic Support Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Anglian Care & Domestic Support Services Ltd
  • Person in charge
  • Jan Simmons (Registered Manager)

Funding & Fees Guide for Anglian Care and Domestic Support Services Ltd

  • Prices

  • Care £15.50 per 30 minutes (£19.80 p/h for light Domestic)

  • Prices change annually on 1st April each year

Anglian Care and Domestic Support Services Ltd Reviews (66)

Total of 66, showing 1-20
9.9

Anglian Care and Domestic Support Services Ltd has a Review Score of 9.9 (9.862) out of 10, based on 22 reviews in the last 2 years. Over all time Anglian Care and Domestic Support Services Ltd has 66 reviews.

Overall Experience

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Date Published

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Review from Tina W (Daughter of Client) published on 9 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed some help for my Mum with the domestic side of things.
Anglian Care and Domestic Support had been recommended to me by a friend.
We were not disappointed. We set up a plan which was really straight forward. The lady met with us and was very understanding, there was no pressure put on
us at all. Any queries I had were dealt with promptly.
The carers are so friendly and kind to my Mum, they work really hard and respect her wishes. She really enjoys their visits and it also provides some very needed company.
Thank you to all the staff that assist my Mum.

Reply from Jan Simmons, Director at Anglian Care and Domestic Support Services Ltd

Thank you for taking the time to review our service and for your positive comments.


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Review from B M (Client) assisted by family/friend published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care from Anglian Care and Domestic Support Services to be excellent. My main carer was always punctual, had a very pleasant manner and never made me feel awkward or embarrassed about my situation. We would reminisce about the local area, both being local and have a laugh. If other
carers came they were just as pleasant. My carers always followed the details about my care package.

Reply from Jan Simmons, Director at Anglian Care and Domestic Support Services Ltd

Thank you for taking the time to review our service and for your positive comments, always appreciated.


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Review from O P (Daughter of Client) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Firstly, Anglian Care Services were highly recommended by a senior person in a local care home. My 2 brothers and I are extremely pleased with the wonderful care our 91-year-old mother is receiving every day. From the very first time we met the Manager, she totally understood the needs of our mum and
made lots of positive suggestions. The whole team are very friendly, very experienced and very caring. My mum loves chatting to all the carers and the medical problem that our mum had has now cleared up thanks to the dedication of the team. They are very flexible in their approach and when I phone with a concern, they make positive suggestions. So in turn, my brothers and I feel reassured too. Each carer writes up the notes of each visit for us, as a family to see and to inform the next day's carer. It is extremely reassuring to us as a family that Mum has a visit and help every day. Thank you from the bottom of our hearts.

Reply from Jan Simmons, Director at Anglian Care and Domestic Support Services Ltd

Thank you so much for your detailed review and positive comments regarding the service received and our team.


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Review from Sharon M (Daughter of Client) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always kind and helpful, chat with mum, and never rush her. Help her but always do things her way. The manager is brilliant and always gets back to me if I have a question or request. Would recommend it to anyone.Thanks, girls.

Reply from Jan Simmons, Director at Anglian Care and Domestic Support Services Ltd

Thank you for taking the time to review us, your feedback is always appreciated and passed onto the staff.


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Review from Julie T (Daughter of Client) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had the pleasure of using this service now for both my father, who has sadly now passed, and now for my mother whose health is declining. The staff are always amazing, being attentive, caring, professional and nothing is too much trouble. When the manager comes out to do the assessment, she is
also professional, knowledgeable and gives you her undivided attention. I cannot rate this agency highly enough and would recommend them to anyone looking for caring and professional people to care for their loved ones.

Reply from Jan Simmons, Director at Anglian Care and Domestic Support Services Ltd

Thank you for your feedback and lovely review, always appreciated.


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Review from S T (Client) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just started having Anglian Care and Domestic Support Services come into me. I find all the staff who comes to me, all of them are happy in their work. Nothing is no trouble to do anything. Always got a smile on their faces, very polite. They all know what they are doing, very happy with the
service I am receiving

Reply from Jan Simmons, Director at Anglian Care and Domestic Support Services Ltd

Thank you for taking the time to review our service, it is lovely to receive positive feedback.


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Review from David R (Husband of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased and grateful to the staff who care for my wife with kindness and consideration in dealing with her various issues, they are always helpful and supportive to myself which is much appreciated.

Reply from Jan Simmons, Director at Anglian Care and Domestic Support Services Ltd

Thank you for your review, positive feedback is always nice to pass on to our hardworking team.


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Review from P Q (Wife of Client) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

An overall excellent service.
Good, supportive carers and office staff.
Problems, if any, discussed and solved.

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Review from S O (Client) assisted by family/friend published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using the services of the Anglian Care and Domestic Support Services team for the last fifteen months. During this time, I have found all members of staff to be kind, courteous, mindful of my condition and professional.
I look forward to them walking in with a cheerful and positive attitude.
The management team is also supportive and approachable.

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Review from Rosemary C (Client) assisted by family/friend published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service.
I feel it is unfair that when I cancel an appointment the carer due to visit does not get paid despite you taking the fee. The carer should receive the fee.

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Review from M S (Daughter of Client) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very pleased with the care service as my mum is a lot happier, she does not cry very much now, she talks a lot more to us and the carer and family and friends. She has put on weight which is great and she gets dressed and out of bed every day, that makes our lives much better as me and my brother
are not sad and can actually have time with our mum who has dementia. She eats and drinks a lot better too. All carers are nice to Mum and she has a joke with them, they ask her what she wants we like that if she can't answer they say what there is.

Reply from Jan Simmons, Director at Anglian Care and Domestic Support Services Ltd

Thank you for taking the time to review our service, much appreciated.


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Review from P F (Client) assisted by family/friend published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always helpful and willing to complete my requests. Staff are kind and friendly. Communication is good. I am encouraged to do tasks for myself when I feel able to.

Reply from Jan Simmons, Director at Anglian Care and Domestic Support Services Ltd

Thank you for your review, we always appreciate feedback from people who use our service.


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Review from Mark S (Son of Client) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Anglian Care a professional well-run company. Nothing was too much trouble and they are very flexible with my mother's needs and requirements.
The staff are friendly and they take their time to really understand the needs of my mother.
Overall we are extremely pleased with the care Anglian
Care supplies to the wellbeing of my mother.

Reply from Jan Simmons, Director at Anglian Care and Domestic Support Services Ltd

Thank you for taking the time to review our service, we really appreciate your feedback.


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Review from Christine R (Client) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love my carers.

Reply from Jan Simmons, Director at Anglian Care and Domestic Support Services Ltd

Thank you for your review of the service provided to you. Unfortunately you only gave 4 stars for 'value for money' - should you wish to discuss this further please do not hesitate to ask for the manager to contact you. We strive to provide a service of excellence and unfortunately there are many 'hidden' costs in achieving this.


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Review from Robert G (Husband of Client) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the carers who we see on a daily basis. They are polite, friendly and compassionate. I especially appreciate the way they look after my wife, who is suffering from dementia. I am able to relax more knowing that she is happy to see her cares and that takes the burden of
responsibility off my shoulders for a while. All in all the staff are really wonderful.

Reply from Jan Simmons, Director at Anglian Care and Domestic Support Services Ltd

Thank you for taking the time to review the service we provide, and I am glad this helps with your situation. Unfortunately you only gave 3 stars for 'value for money' - should you wish to discuss this further please do not hesitate to ask for the manager to contact you. We strive to provide a service of excellence but unfortunately there are many 'hidden' costs in achieving this that are out of our control.


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Review from J M (Daughter of Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the service provided to my mother-in-law by Anglian Care. After several bad experiences with other domestic helpers and cleaners who frequently failed to show up or complete the tasks required, I contacted Anglian Care to explain what our needs were. They listened and I am
delighted with the helpful and caring team who visit every week, always on time and are very productive in the time they are there whilst still taking time to have a chat and a catch up. Highly recommend.

Reply from Jan Simmons, Company Director at Anglian Care and Domestic Support Services Ltd

Thank you very much for taking the time to review our service, feedback is very helpful not only to us but to potential users of our service.


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Review from N H (Son of Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We invited Anglian Care to look after our mother and have been really impressed with their professionalism, friendliness and flexibility. With this in mind we would not hesitate to recommend them as carers.

Reply from Jan Simmons, Company Director at Anglian Care and Domestic Support Services Ltd

Your review is very much appreciated, thank you for taking the time.


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Review from D K (Son of Client) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service Mum gets, she can be a bit awkward at times but the girls all manage to get her to do what needs to be done, she gets on well with all the carers who are all very friendly and spend time talking to her.

Reply from Jan Simmons, Company Director at Anglian Care and Domestic Support Services Ltd

Your review is very much appreciated, and I am glad you are happy with the service we provide.


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Review from S D (Son of Client) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are amazing. They are not only caring but also interested in the person they look after. They are considerate of my mother's needs and also ensure 100% that she is content and comfortable before they leave. Having met all of the carers, I can only pass on my most sincerest thanks to all of
them for the sterling work they do. Thanks!

Reply from Jan Simmons, Company Director at Anglian Care and Domestic Support Services Ltd

Thank you for taking the time to review our service, this is much appreciated.


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Value for Money

Review from Angela H (Friend of Client) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very helpful, kind, and patient even though the person they were caring for was very difficult at times they were a super group of girls.
They did everything they were asked to do and went above and beyond the call of duty. I would recommend this company without hesitation!

Reply from Jan Simmons, Manager at Anglian Care and Domestic Support Services Ltd

Thank you so much for your kind review, we appreciate feedback.


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Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Anglian Care and Domestic Support Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.862 for Anglian Care and Domestic Support Services Ltd is calculated as follows: ( (114 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 130 Ratings = 4.862

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Anglian Care and Domestic Support Services Ltd is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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Meet the Team (4)

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Jan

Job Title: Registered Manager

Joined: 2003

Jan has owned and managed the company since May 2014 (also the previous company prior to name change since 2005). She works closely with the Care Manager and Team Leaders to ensure an excellent quality of care and support is provided to service users in the local community and also ensures compliance with the Care Quality Commission.
Qualifications -
Level 3 City & Guilds Certificate in Advanced Management for Care.
Level 4 Registered Managers Award in Health & Social Care.
Level 5 Diploma in Health & Social Care Management.


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Claire

Job Title: Care Manager

Joined: 2018

Claire is a dynamic and pro-active manager who oversees all aspects of care and support in the community. She is also one of the medication managers and provides direct care herself on a regular basis - enabling close supervision of staff and the quality of the provision of support in the community.
Qualifications -
Level 2 in Health & Social Care
Level 3 in Health & Social Care
Level 5 in Health & Social Care Management (in progress)


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Amanda

Job Title: Team Leader

Joined: 2019

Amanda is trained in medication management and helps to lead our team of support workers, to ensure a consistent quality of care provision in the community. She is involved in formal supervisions, set-ups and reviewing of packages of support, and is also on-call support. Amanda also delivers direct care in the community on a regular basis - enabling constant checks to be made throughout her working week.
Qualifications -
Level 2 in Health & Social Care
Level 3 in Health & Social Care March 2021


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Lee

Job Title: Team Leader

Joined: 2016

Lee is trained in medication management and helps to lead our team of support workers. She is involved in formal supervisions, set-ups and reviewing of packages of support, and is also on-call support. Lee also delivers direct care in the community on a regular basis - enabling constant checks to be made throughout her working week to improve the quality of care provision.
Qualifications -
Level 2 in Health & Social Care
Level 3 in Health & Social Care March 2021


Frequently Asked Questions about Anglian Care and Domestic Support Services Ltd

What Type of Services does Anglian Care and Domestic Support Services Ltd offer?

Anglian Care and Domestic Support Services Ltd offers Home Care.

How many Carers does Anglian Care and Domestic Support Services Ltd employ?

Anglian Care and Domestic Support Services Ltd employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Anglian Care and Domestic Support Services Ltd to verify any information. View our terms and conditions. Anglian Care and Domestic Support Services Ltd has an Enhanced Service – more info.