Review from Wendy H (Daughter of Client) published on 28 January 2021
Submitted via Website • Report

Overall Experience

My parents have been using Anglian Care since early last year. At the time Dad was Mum's main carer and they supported Dad in looking after Mum whilst being a friendly face that he could talk and joke with. Invaluable. Sadly Dad died in July last year and all the staff stepped in to support both Mum

and the family. Levels of care had to be quickly increased and this was made possible by the management and their very flexible and accommodating staff. We are so grateful for all the kindness, support and remarkable care that they show Mum. We are touched how each and every one of them engages with Mum and the level of care she receives whatever the time of day and whatever challenges she may present them with. Each carer brings different qualities to Mum's care and as such her life is enriched by each and every one of them. As a family, we cannot thank them enough and would have no hesitation in recommending them.

Reply from Jan Simmons, Registered Manager at Anglian Care and Domestic Support Services Ltd

Thank you for your lovely review - it is good to hear that we were able to contribute at such a sad time for your family, and now continue to assist your mum to live independently.

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Review from David C (Son of Client) published on 28 January 2021
Submitted via Website • Report

Overall Experience

A carer from Anglian Care visits my parents every week day to provide cleaning services and personal care to my mother. She is very caring, thoughtful and respectful to both my parents. Everyone at this company is helpful, friendly and easy to deal with. I would highly recommend.

Reply from Jan Simmons, Registered Manager at Anglian Care and Domestic Support Services Ltd

Thank you for your review, it is always nice to get positive feedback.

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Review from Sophie K (Daughter of Client) published on 25 June 2020
Submitted via Website • Report

Overall Experience

The ladies who care for my dad are brilliant so kind and caring. The manager was fantastic when we first selected the company. We had problems with the council and their payments; she was really helpful with sorting this out.

Reply from Jan Simmons, Registered Manager at Anglian Care and Domestic Support Services Ltd

Thank you very much for taking the time to review our service.

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Review from Barbara S (Daughter of Client) published on 12 June 2020
Submitted via Website • Report

Overall Experience

Mum has carers twice a day, she is in the early stages of dementia and our family are extremely worried about her. The ladies who look after mum have completely stopped us worrying about her getting up and going to bed. Mum thinks of them as friends visiting rather than 'carers' - they always leave

her happy and safe. The log entries are so useful - they let us know of any situations we don't know about and we are able to let them know any problems she is having. Emails are answered promptly if we have any information for the carers. We are all so grateful for all they do for her.

Reply from Jan Simmons, Registered Manager at Anglian Care and Domestic Support Services Ltd

Thank you for a lovely review Barbara, its always nice for our staff to get feedback on what they do.

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Review from Michael H (Relative of Client) published on 11 June 2020
Submitted via Website • Report

Overall Experience

For over a year, Anglian Care has been helping look after an elderly lady relation (89 years old) who lives on her own. The carers who visit twice a day could not be more helpful. They are friendly, polite, flexible and reliable - and value for money. Management is equally praiseworthy. What more can

one say? Yes, I recommend their services.

Reply from Jan Simmons, Manager at Anglian Care and Domestic Support Services Ltd

Thank you for your comments, they are very much appreciated.

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Review from Sally H (Granddaughter of Client) published on 4 June 2020
Submitted via Website • Report

Overall Experience

Great friendly staff. Very efficient in cleaning and caring for my nan. My nan's health has improved due to the high quality of care she is receiving. Would highly recommend them. Amazing value for money.

Reply from Jan Simmons, Manager at Anglian Care and Domestic Support Services Ltd

Thank you, Sally, it's lovely to know that your nan's quality of life has improved with the service that we provide.

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Review from Anne T (Daughter of Client) published on 4 June 2020
Submitted via Website • Report

Overall Experience

Anglian Care look after my dad who's 93. They do his shopping and cleaning. They are happy to do other things for him like picking up prescriptions when necessary. As I live quite a few miles away I know I can trust them to look after him when I can't be there. They have always arrived on time and have

been very happy to chat to him which I know he enjoys. During this difficult period (Covid-19) we are going through they have been a lifeline for him and apart from a neighbour, the only people he sees. I cannot praise them enough. All of the staff I have come into contact with are extremely helpful and supportive.

Reply from Jan Simmons, Manager at Anglian Care and Domestic Support Services Ltd

Thank you, Anne, your comments are much appreciated.

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Review from Lynne M (Daughter of Client) published on 4 June 2020
Submitted via Website • Report

Overall Experience

The carers that visit mum are absolute diamonds, we never thought she would accept help, but she has. I think mum was a bit dubious at first, having never had help before, but now she calls them her friends and looks forward to their calls.
Just two visits a day has really helped us, we are so grateful

for everything they do for mum, you can't really put it into words just how much they have helped.
Nothing is too much trouble for them, and for anybody starting on this road to look for carers for their loved ones look no further.

Reply from Jan Simmons, Manager at Anglian Care and Domestic Support Services Ltd

Thank you. It is lovely to hear that your mum is so happy with the support we provide.

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Review from Dawn M-P (Daughter-in-law of Client) published on 18 March 2020
Submitted via Website • Report

Overall Experience

Our family have been extremely happy with the care and support provided by Anglian Care and Domestic Support Services Ltd to my elderly father-in-law. He receives a daily lunchtime call but we recently increased the calls while my husband and I went on holiday to include evenings. They provided us with

peace of mind and even picked up some items of shopping that were needed while we were away. He has the same regular carers that are punctual and courteous, which enable him to build a rapport and provide him with confidence, especially as he has early onset Dementia. The daily log book is informative to us, the family and clearly details the call timings and activities. We would highly recommend Anglian Care without hesitation as their service is more personalised than many of the larger agencies.

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Review from Tanya T (Daughter of Client) published on 26 June 2019
Submitted via Website • Report

Overall Experience

Excellent service and they always reassure me for my mum, especially as I live abroad. They help weekly with her shopping but also for scheduled appointments like the dentist and general healthcare needs or appointments. We have been with them long term and my mum feels reassured having them there,

and also me of course! Well done and so glad they are there to help provide such a wonderful service!

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Review from Erica C (Niece of Client) published on 6 June 2019
Submitted via Website • Report

Overall Experience

Excellent care from Anglian Carers for our elderly uncle with Alzheimer's. They have been extremely efficient from when we first starting using them and they continue to be accommodating as circumstances change. Nothing is too much trouble for them, the staff are friendly and patient and our uncle felt

at ease with them assisting him with his medication, personal care to making endless cups of tea! They are supportive to both our uncle and his family, even checking up on him during a spell in hospital. The log book provides daily information or we receive a telephone call update with the more challenging visits. All the staff of Anglian Carers have given the family confidence and peace of mind knowing that he's in safe hands.

Reply from Janice Simmons at Anglian Care and Domestic Support Services Ltd

Thank you for this lovely review - it was a pleasure looking after your uncle and we wish him all the best for the future in his new home.

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Review from Donna S (Granddaughter of Client) published on 6 March 2019
Submitted via Website • Report

Overall Experience

They provided domestic and shopping for my nan for nearly a year, we found them to be very courteous, prompt and no matter the question or problem it was never too much trouble, my nan had one lady every week and she had nothing but high praise for her. I have already recommended them to 2 families

that need help, I can’t really recommend them enough, excellent service and polite staff.

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Review from C C (Son of Client) published on 6 March 2019
Submitted via Website • Report

Overall Experience

My mother had been using Anglian Care throughout 2018 after a fall. She had been happy with her morning visits and enjoyed interacting with the carers. However, after a month in hospital around Christmas 2018, it was clear that she would need to increase the number of care visits on discharge from

hospital. Discharge from hospital occurred quite quickly with little time to prepare, on a Saturday, but Anglian Care responded brilliantly, they had three visits per day in place the very next day! Over the following weeks, before my mother moved into residential care, I was with her almost full time and so witnessed 'first hand' the way in which the carers interacted with her. I met five or six carers during this period, all different, but all caring, helpful and respectful. My mother liked them and I certainly found them supportive to me too at a stressful time.

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Review from Liz A (Sister-in-law of Client) published on 6 March 2019
Submitted via Website • Report

Overall Experience

I have been very impressed by Anglian Care. They have been flexible and ready to listen to and respond to my sister-in-law's needs. The staff we have met are friendly and patient and the log book is informative. More importantly my sister-in-law likes the visits and the staff.

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Review from Julie (Power of Attorney of Client) published on 5 March 2019
Submitted via Website • Report

Overall Experience

For several years, Anglian Care and Domestic Support Services have been caring for a very elderly lady that I am responsible for. At first, it was twice a day for washing and dressing, then as she has become frailer, a lunchtime visit is often needed to help with medication and preparing lunch.

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addition to this, a carer comes once a week to do the laundry and ironing. On a different day, a carer comes to take her shopping at the local supermarket or does the shopping for her if she doesn't feel well enough to go herself. All of this care enables her to remain in her own home and keep her independence, at a fraction of the price of a care home. They are a very very good team and I would thoroughly recommend them.

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Review from C R (Daughter of Client) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience

Anglian care are the providers for my father and have been for a while. The office staff are always there to help and the carers are amazing. They all go above and beyond.

Reply from Janice Simmons at Anglian Care and Domestic Support Services Ltd

Thank you, it’s lovely to hear that our team are performing to an excellent standard.

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Review from Elizabeth P (Sister of Client) published on 23 February 2017
Submitted via Website • Report

Overall Experience

The service was excellent and swiftly arranged - communication with the manager and staff was effective from the start, organisation impeccable, the carers punctual, efficient, caring, conscientious and showed empathy. It was clear that they were well-trained; they also, on occasion, voluntarily went

beyond the call of duty. Medication procedures were carefully observed. I would not hesitate to recommend this company and am grateful for the help and peace of mind they provided.

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Review from Lucy P (Daughter of Client) published on 1 February 2017
Submitted via Website • Report

Overall Experience

Anglian Care provided my dad with a very professional service. He was always happy with the care they provided. Sadly my dad became very ill and Anglian Care came out at very short notice helping him in his hour of need for example stuck in his wheelchair or unable to get to his medication. Without

this service, he wouldn't have been able to stay at home as long as he did.

Highly recommend.

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Review from Jenny T (Relative of Client) published on 12 January 2017
Submitted via Website • Report

Overall Experience

Anglian Care has been nothing short of amazing over the last few months. They have helped my elderly cousin in the house and helped her to go out which she hadn't been able to do for some time. They have been so helpful in accommodating frequent extra requests on their time and trying nearly always

to send her favourite carers which have made a big difference. They have been unstintingly patient in quite difficult circumstances and worked so hard to be helpful and caring. We have also found the people at the end of the phone or email extremely helpful as well which has given her family great confidence that what has been asked will be done. We can't thank you enough.

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Review from Amanda R (Daughter of Client) published on 9 January 2017
Submitted via Website • Report

Overall Experience

My mother was alone for most of the daytime and needed someone to check on her and also to help her with meals. Her carers were very good and became her friends who she looked forward to seeing. They were reliable and flexible too which meant a lot for my peace of mind. I would definitely recommend

Anglian Care

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Anglian Care and Domestic Support Services Ltd

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Funding & Fees Guide for Anglian Care and Domestic Support Services Ltd