Anglian Care and Domestic Support Services Ltd

MJS House, 425 Wisbech Road, March PE15 0BA
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9.9 66 Reviews
  • Anglian Care and Domestic Support Services Ltd, March
Anglian Care and Domestic Support Services Ltd provides an efficiently run and caring service in the areas of March and Chatteris (and surrounding villages) in Cambridgeshire.

The Care Manager and Team Leaders assist the Registered Manager to provide an excellent service in the local community.

The support team is carefully chosen, DBS checked and fully trained to provide the highest standards possible to meet the strict requirements of the most recent Health & Social Care Act. The team provide a service that is Safe, Caring, Responsive, Effective and Well-led.

Services include personal care, medication support/administration, meal preparation, shopping, domestic, laundry, ironing, respite Sit-in to relieve an unpaid carer, and transportation services for outings including the dentist, doctors, vet, hospital or shops.

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Care Provided by Anglian Care and Domestic Support Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Anglian Care & Domestic Support Services Ltd
  • Person in charge
  • Jan Simmons (Registered Manager)

Funding & Fees Guide for Anglian Care and Domestic Support Services Ltd

  • Prices

  • Care £15.50 per 30 minutes (£19.80 p/h for light Domestic)

  • Prices change annually on 1st April each year

Anglian Care and Domestic Support Services Ltd Reviews (66)

Total of 66, showing 61-66
9.9

Anglian Care and Domestic Support Services Ltd has a Review Score of 9.9 (9.862) out of 10, based on 22 reviews in the last 2 years. Over all time Anglian Care and Domestic Support Services Ltd has 66 reviews.

Overall Experience

  • 62
  • 4
  • 0
  • 0
  • 0

Date Published

66
1
19
22
44

Review from Trevor G (Son of Client) published on 25 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my father has just had to go into a care home but for eight or nine years before that, he used the services of this company.


I have nothing but praise for the manner in which he was looked after and I know my dad really liked the girls who did the caring and formed a close bond with them.


He

is not the easiest of men to get on with and can be quite cantankerous at times, but the carers managed to maintain a cheerful manner throughout and I take my hat off to them for the way in which they did the job.


Well done to all!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sandra B (Daughter of Client) published on 5 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed carers for my father who has both dementia and Parkinson's, as he was struggling to cope with everyday life living on his own. I had a bad experience with my first choice of care agency so contacted Anglican care. They were professional, friendly, efficient and courteous from day one. I cannot
fault them at all. They gave me confidence that my father was being looked after properly and they treated him as a person and not just as another client. He was happy, more settled and content and a rapport was built up between himself and the carers, especially one in particular. I would have no hesitation in recommending this agency to anyone. All the staff deserve high praise indeed, whether they are management or carers working for this agency.

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Management

Treated with Dignity

Value for Money

Review from Sue L (Daughter of Client) published on 1 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In a word - 'Angels'. Came on board after we had been badly let down by another agency and were at our wits end!! Arrived on time, looked after my father as if he was a member of their own family. Stepped in when extra care was needed without any red tape. Provided a service above and beyond. Would
highly recommend,

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Management

Treated with Dignity

Value for Money

Review from Kathryn A (Daughter of Client) published on 25 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Anglian Care have always been highly professional, reliable and are fully aware of my dad's needs. They let me know if there are any issues with my dad that I should be aware of and are very approachable if I have any questions. I would highly recommend Anglian Care to anyone.

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Care / Support

Management

Treated with Dignity

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Review from W O (Daughter of Client) published on 12 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They have been accommodating when mum had a last minute hospital appointment.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Nomism (Daughter-in-law of Client) published on 12 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer visiting my mother-in-law was every quick to see that she was about to take incorrect medication, she phoned me immediately and spent time on her own phone whilst I instructed her how to unlock the Pivotell and rotate the inner wheel. We think the machine was becoming unreliable so have ordered
a replacement. The carer was constantly reassuring my mother-in-law that there wasn't a problem whilst sorting this all out.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Anglian Care and Domestic Support Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.862 for Anglian Care and Domestic Support Services Ltd is calculated as follows: ( (114 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 130 Ratings = 4.862

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Anglian Care and Domestic Support Services Ltd is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (4)

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Jan

Job Title: Registered Manager

Joined: 2003

Jan has owned and managed the company since May 2014 (also the previous company prior to name change since 2005). She works closely with the Care Manager and Team Leaders to ensure an excellent quality of care and support is provided to service users in the local community and also ensures compliance with the Care Quality Commission.
Qualifications -
Level 3 City & Guilds Certificate in Advanced Management for Care.
Level 4 Registered Managers Award in Health & Social Care.
Level 5 Diploma in Health & Social Care Management.


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Claire

Job Title: Care Manager

Joined: 2018

Claire is a dynamic and pro-active manager who oversees all aspects of care and support in the community. She is also one of the medication managers and provides direct care herself on a regular basis - enabling close supervision of staff and the quality of the provision of support in the community.
Qualifications -
Level 2 in Health & Social Care
Level 3 in Health & Social Care
Level 5 in Health & Social Care Management (in progress)


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Amanda

Job Title: Team Leader

Joined: 2019

Amanda is trained in medication management and helps to lead our team of support workers, to ensure a consistent quality of care provision in the community. She is involved in formal supervisions, set-ups and reviewing of packages of support, and is also on-call support. Amanda also delivers direct care in the community on a regular basis - enabling constant checks to be made throughout her working week.
Qualifications -
Level 2 in Health & Social Care
Level 3 in Health & Social Care March 2021


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Lee

Job Title: Team Leader

Joined: 2016

Lee is trained in medication management and helps to lead our team of support workers. She is involved in formal supervisions, set-ups and reviewing of packages of support, and is also on-call support. Lee also delivers direct care in the community on a regular basis - enabling constant checks to be made throughout her working week to improve the quality of care provision.
Qualifications -
Level 2 in Health & Social Care
Level 3 in Health & Social Care March 2021


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