Anglian Care Benfleet

259 Church Road, Benfleet SS7 4QN
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9.0 46 Reviews
  • Anglian Care Benfleet, Benfleet
Anglian Care strive for quality domiciliary services, at the same time as supporting each client's independence. The care team have been chosen for their skills and reliability and can be sourced for a wide range of needs, including personal care, house cleaning, meal preparation and companionship.

The agency takes pride in having a positive impact on a person's life, adhering to the standards of care regulators and taking account of personal preference at all times.

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Care Provided by Anglian Care Benfleet

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Rebecca Hassan (Registered Manager)

Funding & Fees Guide for Anglian Care Benfleet

  • Prices

  • Our private rate is £19.40 for 30 mins, £23.40 for 45 mins, and £28 for one hour.

Anglian Care Benfleet Reviews (46)

Total of 46, showing 1-20
9.0

Anglian Care Benfleet has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time Anglian Care Benfleet has 46 reviews.

Overall Experience

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  • 5
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Date Published

46
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Review from Janet H (Client) published on 23 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having just received a period of Bridging Care for 10 days, the service received was outstanding, caring, and efficient! A specific thank you to two members of staff who provided exemplary service in a friendly and efficient manner and were ably assisted by other members of staff in particular. Coming
out of hospital is a daunting experience, especially after a period of inactivity, but nothing was too much for these carers and they have assisted me greatly in adjusting back to home life. Disappointed that we were not able to retain them for the full period of my re-enablement!

Reply from Rosie Collier, Workforce and Community Lead at Anglian Care Benfleet

Thank you for taking the time to leave this kind review. We are glad the service helped you adjust back to home life after a period in hospital, and that you felt happy and safe throughout. We will pass on this brilliant feedback to our team.


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Review from Linda B (Daughter of Client) published on 5 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to say how unbelievably grateful I am to the amazing team you sent here. I know there was two staff members whos names I know. There was 2 others and was also another lovely lady.


The care and compassion they showed my dad was simply outstanding in my eyes, caring and making jokes with

him, assisting his personal needs and nothing was to much. Always a happy friendly face and good old natter to make him comfortable. Not only did they make him extremely relaxed but it's made me trust the system again after terrible care he received from a different company when he was living in Leigh on sea. 


I know it's their 'job', however, to be as caring and compassionate as they were needs to be recognised. 


I really hope they know how valued they are as they work as a fabulous team and I'd recommend them to anyone.


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Review from Michael R (Ex Family Member) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care above and beyond for my ex-wife, she has been desperately ill with neck/throat cancer. Your diligence and dedication have been outstanding. When visiting their office in Benfleet, always greeted with a smile.

Reply from Rebecca Hassan, Registered Manager at Anglian Care Benfleet

Thank you so much for your review and kind words. We are so very fortunate to have an amazingly dedicated, professional and caring team out there in the community, I know they will appreciate your comments. I will be sure to pass this on to the care staff and the office team.
Warm regards.


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Review from Rachel (Granddaughter of Client) published on 29 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers from Anglian were amazing. Very professional and extremely lovely people. We really felt they cared for our grandad in his time of need. Would absolutely recommend this care company.

Reply from Charles Cross, COO at Anglian Care Benfleet

Thank you for your review! Your feedback is appreciated and will be passed on to our care team. It was our pleasure to look after your grandad.


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Review from Mary G (Daughter of Client) published on 25 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been receiving care from Anglian Care Benfleet for a good couple of years now. In the last week, I have met four of her carers and have had cause to organise more care for her. Both carers and office staff have been absolutely fantastic, reassuring me and looking after my mum so brilliantly.
She is always so happy to see them when they come in and loves a little catch-up and a few laughs while being helped to bed or being helped up in the morning. These things are priceless and give me so much comfort about the care Mum is receiving. Nothing is too much trouble and yet again the office staff have gone above and beyond sorting extra care so quickly and doing an emergency afternoon visit today. I cannot thank you enough and we feel so lucky!

Reply from Charles Cross, Operating Officer at Anglian Care Benfleet

Thank you so much for your kind words. We were happy to be responsive to your mum's needs and add additional support. We really appreciate you taking the time out to share your experience with us.


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Review from Kane M (Grandson of Client) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather has been a service user of Anglian Care for a couple of months now as it was evident he needed extra care and their support throughout the process has been excellent. My grandfather was initially reluctant to have care but he's given nothing but positive feedback since being with them.

Reply from Charles Cross, COO at Anglian Care Benfleet

Thank you for your review! Your feedback is appreciated and will be passed on to our care team!


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Review from Paula T (Daughter of Client) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Anglian Care provided a level of service which was unprecedented. We had used previous agencies to help with the care of our Mum but they were unable to provide the level of personal care required. The carers from Anglian Care treated Mum with the utmost dignity at all times and developed a warm and
friendly relationship with her. This not only helped Mum but all of our family who for the first time in a long time, could actually relax whilst carers were in the home. This had a wonderful impact on our Dad who was equally treated with compassion and was always included in any decisions regarding Mum's ongoing care. I would happily recommend Anglian Care to anyone seeking quality care tailored to the needs of an individual.

Reply from Charles Cross, COO at Anglian Care Benfleet

Thank you for your review! Your feedback is appreciated and will be passed on to our care team!


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Review from Kathleen C (Daughter of Client) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the staff at Anglian Care that have looked after my Mum since December last year you have been amazing. Our family feel so fortunate to have found a company who showed such compassion for Mum, with your help we kept her safe and happy. We thank the management team for their total support
throughout and for being proactive in responding to emails and phone calls. Although she didn't remember any of your names you were all "lovely friendly girls."

Reply from Charles Cross, COO at Anglian Care Benfleet

Thank you for your review! Your feedback is appreciated and will be passed on to our care team!


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Review from Joe W (Friend of Client) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was present for one of the care visits from Anglian Care, and I was so impressed with the service of the carer that day. She really did go above and beyond, treating my friend with the utmost dignity. It’s not often, but I was so impressed that I felt compelled to write a review.

Reply from Charles Cross, COO at Anglian Care Benfleet

Thank you for taking your time in submitting us a review! We are delighted to hear that you are happy with our services.


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Review from I H (Son of Client) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by all the team at Anglian Care for my mother has been outstanding. From the office team to the front line staff, I cannot praise them highly enough. Mum is in the early stages of Alzheimer's and she has been treated with dignity and compassion. Nothing has been too much trouble, even
reinstating care at very short nice after a stay in respite. I would happily recommend Anglian Care to anyone who is looking for excellent care for an elderly relative.

Reply from Charles Cross, COO at Anglian Care Benfleet

Thank you so much for your review. It is a pleasure to care for your mother and we are glad that we are meeting your expectations for her care.


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Review from Judy (Stepdaughter of Client) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful carer provider, we’ve been using for nearly 2 years now, carers are caring, friendly and very helpful, always cheerful. Some go above and beyond when extra help is needed. The office staff are very approachable so if something needs tweaking it’s not a problem they are on it straight away
and check regularly that everything is going well. They look after my Aunt too now, it’s such a relief to know they are well looked after by this care provider. Would highly recommend them to anyone. Thank you Anglian Care for everything you do.

Reply from Charles Cross, COO at Anglian Care Benfleet

Thank you for your review! Your feedback is appreciated and will be passed on to our care team!


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Review from Sarah (Daughter of Client) published on 8 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by Anglian has been second to none. Anglian's staff are professional, experienced, confident and pragmatic. They have consistently delivered quality care, even throughout the pandemic.

Reply from Charles Cross, Chief Operating Officer at Anglian Care Benfleet

Thank you for your review and your kind words! It is not lost on us the importance we play to many families throughout the pandemic.


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Review from Malcolm P (Son of Client) published on 14 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Anglian Care is a real life line for my dad. He is 97 years old and now lives on his own, since his wife died in 2019. The Anglian Care girls really lift his spirits as he is now housebound. It has also eased the pressure on myself, especially now with all the lockdown restrictions. Anglian's Office
always keep me updated with any concerns they may have about Dad and often liaise with his doctor and pharmacy if needed.

Reply from Charles Cross, C O O at Anglian Care Benfleet

Thank you for your review. Our care team always look forward to caring for your dad and we are glad we can reduce the pressure on you during this time.


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Review from Annette (Daughter of Client) published on 29 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really appreciate the professional support you have provided me with, in caring for my mum, but even more the support you give me personally. It allows me to maintain a mother-daughter relationship with my mum, whilst you take care of her needs.

Reply from Charles Cross, Chief Operating Officer at Anglian Care Benfleet

Thank you for your review of Anglian Care. I will pass on your kind words to the care team and we are glad you feel supported through the care we provide.


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Review from Graham F (Client) published on 21 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since our initial engagement with Anglian Care, my family have been very impressed with their level of customer service. This has been extended to the level of home care that is being provided to our Mother. They have been a fantastic help in getting all of the things in place that are needed to make
Mum as comfortable as possible, at this very difficult time. One member of staff at Anglian Care has always responded promptly to every request and followed up on everything, to ensure that our care package has been implemented to meet Mum’s exacting requirements. All of the staff are very caring and kind and want to help, which is so reassuring. I would not hesitate in recommending Anglian Care to anyone looking for home care services.

Reply from Charles Cross, COO at Anglian Care Benfleet

Hello Graham, thank you so much for your kind words about our service. We will pass this on to Anglian Care's team. Our mission is to give family and friends of those we care for peace of mind; I am glad to hear we are doing that in this case.


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Review from Joanne B (Daughter of Client) published on 8 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this care company more. The carers were brought in to provide care for my father, which was outstanding. They were courteous, friendly and professional. In addition, the carers were extremely supportive to my mother, treating her with respect and answering all queries. The manager
was always on hand should my mum require further advice. Unfortunately, we have had to deal with many different carers this year, and this standard is rare to find, this team set the standard all should aspire to. This team provided the best service for both my parents. I would like to thank the team for making a difficult time easier. They are very professional and provide a very caring culture and approach to their clients, enabling support and a friendly ear, always going the extra mile.

Reply from Charles Cross, COO at Anglian Care Benfleet

Hello Joanne, thank you for your kind words about our service. Our mission is to give peace of mind to those we care for, their family and friends. To hear that we did this in your case is a testament to our care team and the amazing commitment they have to those in our community. We will endeavour to keep up this high standard of compassionate care to keep to Anglian Care's mission.


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Review from E A (Daughter of Client) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is 96 years old. We believe the care and affection given to Mum enabled her to live with dignity and has encouraged her longevity. Mum had care from Anglian for four years, beginning with three single visits, then four daily. Mum became bed-bound then had two carers each visit. Mum's health deteriorated.
Carers informed GP and emergency services and family. We formed strong communication with management.

Reply from Des Cross at Anglian Care Benfleet

Thank you for such kind words, we will pass on your message to all our care team, your praise will be much appreciated by all.


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Review from S W (Daughter of Client) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was receiving carers in two visits, four times a week and they were always extremely caring and kind. Unfortunately, my Mum has now had to go into a care home due to the mixed dementia and now needing 24 hour supervision). I would like to take this opportunity to thank all the team for their
support, not only with Mum but to myself as well at such a difficult time. They come highly recommended.

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Review from V B (Son of Client) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for the last few years, especially the last 6 months of mum's life, was second to none. They treated her with such respect and dignity and kept her smiling. If we had any issues (which was very rare) these were dealt with straight away. Can't thank Anglian Care enough, especially in
the last month of mum's life, which allowed her to stay at home.

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Review from D J (Brother-in-law of Client) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided was excellent. All the staff were highly competent and very caring. Timekeeping was very good and the admin staff also very good. No problems experienced, all requirements met.

Reply from Desmond Cross at Anglian Care Benfleet

On behalf of the team, I would like to say thank you for all the support we got from the family to allow us to look after your brother in law. Your gracious words are much appreciated and will be passed on to all members of staff involved.


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Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Anglian Care Benfleet is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Anglian Care Benfleet is calculated as follows: ( (17 Excellents x 5) ) ÷ 17 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Anglian Care Benfleet is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (5)

Samantha

Samantha Parker

Job Title: Nominated Individual

Joined: 2012

Sam is Anglian Care's Nominated Individual.


Sam has been a great success at Anglian Care attending the Southend Adult College and with some great work has passed level 2 and 3 diplomas with City Guilds in Health and Social.


Sam has gone from strength to strength helping the Team at Anglian Care to provide a valuable care service for the elderly in our local community. This enables Anglian Care to support its service users if required 24 hours 365 days a year.


Thank you, Sam, from the Team at Anglian Care.


Rebecca

Rebecca Hassan

Job Title: Registered Manager

Joined: 2015

Hello All!
I am Rebecca and I am the Registered Manager here at Anglian Care.
I started with Anglian Care in October 2015 as a member of the care team. Over the years I have completed various qualifications and training schemes in order to work up to this role.
I am responsible for ensuring the services we provide are compliant in relation to the fundamental standards.
I feel passionate about providing the best possible person centred care, and ensuring our team feel happy and supported.
Please feel free to contact me to find out more information about Anglian Care!


Zoe

Zoe Dyer

Job Title: Bridging Coordinator

Joined: 2022

Zoe joined the Anglian Care team in February 2022 as a Care Coordinator and is now our Bridging Coordinator for our bridging hospital discharge service.


She has 9 years of experience working within the care sector, and in her previous role as Care Coordinator, she received outstanding feedback from CQC about her care plans and risk assessments. Zoe has almost completed her level 3 NVQ in Health and Social Care, which she's studying alongside her role as Care Coordinator.


Fiona

Fiona Hogg

Job Title: Operations Manager

Joined: 2022

Fiona is Anglian Care's Operations Manager.


Fiona has 22 years of experience in the Health and Social Care sector, working in various roles including Community Support Facilitator, Service Lead, Locality Coordinator, Operations Manager and Area Business Manager/Registered Manager. Fiona has a proven track record for developing services and teams and was recognised for this when her service was awarded an overall ‘Outstanding’ by CQC in 2019.


Claire

Claire Cain

Job Title: Care Manager

Joined: 2016

Claire is Anglian Care Benfleet's Care Manager.


Claire began working with Anglian Care in 2016 as a Care Assistant. She worked her way up in the team as a Field Care Supervisor and onto her current role as Care Manager.


Claire manages the day-to-day running of the service, including the rotas, medication, and queries and concerns from staff and service users.


Frequently Asked Questions about Anglian Care Benfleet

What Type of Services does Anglian Care Benfleet offer?

Anglian Care Benfleet offers Home Care.

How many Carers does Anglian Care Benfleet employ?

Anglian Care Benfleet employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Anglian Care Benfleet to verify any information. View our terms and conditions. Anglian Care Benfleet has an Enhanced Service – more info.