Anglian Care Benfleet

259 Church Road, Benfleet SS7 4QN
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9.0 46 Reviews
  • Anglian Care Benfleet, Benfleet
Anglian Care strive for quality domiciliary services, at the same time as supporting each client's independence. The care team have been chosen for their skills and reliability and can be sourced for a wide range of needs, including personal care, house cleaning, meal preparation and companionship.

The agency takes pride in having a positive impact on a person's life, adhering to the standards of care regulators and taking account of personal preference at all times.

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Care Provided by Anglian Care Benfleet

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Rebecca Hassan (Registered Manager)

Funding & Fees Guide for Anglian Care Benfleet

  • Prices

  • Our private rate is £19.40 for 30 mins, £23.40 for 45 mins, and £28 for one hour.

Anglian Care Benfleet Reviews (46)

Total of 46, showing 21-40
9.0

Anglian Care Benfleet has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time Anglian Care Benfleet has 46 reviews.

Overall Experience

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Review from Jean E (Niece of Client) published on 5 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Anglian Care provide home care services to my uncle. On a considerable number of occasions, it has been necessary to contact them to rearrange the timing of their home visits in order to ensure that my uncle is ready to go to appointments with his GP/hospital etc. Anglian Care have always done everything
possible to meet our requests, sometimes at very short notice.
The staff, both at their head office and the visiting carers, are always cheerful and professional in their approach - both my uncle and his wife look forward to their visits and cannot speak highly enough about them. I would certainly recommend them to anyone seeking care services in their area.

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Review from Carole Y (Daughter of Client) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful, very friendly. Kept up with Dad's washing. Tried very hard to get him to eat. Kept him clean and made sure he was safe. Had to call them out on several occasions when Dad had an accident to clean him. This was done with care and dignity.

Reply from Charles Cross at Anglian Care Benfleet

Thank you for your kind words. It is an essential part of our service that we go above and beyond the planned calls to ensure the safety, comfort and happiness of our service users. I will pass on this lovely message to our care team.


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Review from Karen B (Client) assisted by family/friend published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional service.

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Review from Tracey F (Friend of Client) published on 19 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a few care agencies and hand on my heart I can honestly say what a great team Anglian Care has got.
Always willing to go above and beyond.
Excellent company would highly recommend them.

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Review from Cheryl R (Daughter of Client) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Anglian Care has looked after my dad in the past and I would highly recommend them to friends and family.

Reply from Liza Bolden at Anglian Care Benfleet

Thank you Cheryl for your support and recommendation.


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Review from Bobbie C (Granddaughter of Client) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care!

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Review from S Y (Daughter of Client) published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Anglian Care were involved with both my parents over the last 4-5 years. The care for my mother was extremely professional and it was comforting that she was treated professionally.
Her personal care was second to none. She passed away 18 months ago and then my father continued with the company for
household cleaning services. I did realise that it would be very simple to "up" the hours when and if dad needed more intimate care. Sadly that was never necessary as he passed away very rapidly.

Reply from Des Cross at Anglian Care Benfleet

Care is about the family values and being there when needed, for us it is always a privilege to be asked to help with care of such close family, our care team apricate such supportive kind words and I will pass them on.


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Review from Raymond B (Son of Client) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all the care that Anglian Care provided up to the 15th April and before for my Mother.

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Review from Susan G (Daughter of Client) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been using Anglian Care since December 2017. Both Mum and I have been very impressed how professional the company is run and how caring all the carers are. All the carers always take time with Mum and making sure she has everything she needs before leaving, they always check that she has
taken her medication and making her a hot drink if she wants one. There has been a couple of occasions when Mum has been unwell and they have called the doctor to arrange a home visit. We could not ask for a better service.

Reply from Desmond Cross at Anglian Care Benfleet

On behalf of our care team we thank you for this review, many times do the outstanding work carried out by our community care staff go without a mention. Our team strive to give the best service we can under any situation, and through the dedication of all our staff members, we are making a positive difference in the life of the people we care for. I feel it is a privilege to work with such committed staff.


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Review from Tony W (Son of Client) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Anglian care has always provided excellent care to my parents. Following the death of my father, their help and assistance were exceptional. They proved to be extremely flexible in providing additional care for my mother even at short notice this included providing longer periods of care some of which
was overnight. I'm not sure how we would have coped without their support.

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Review from Valerie T (Daughter of Client) published on 19 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father in law has care visits AM and PM daily. They are very good with him and make him feel comfortable. They chat with him and make him tea and toast, which he loves. He always tells me about their visits and chats. We are very happy with this service.

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Review from Sharon B (Daughter of Client) published on 16 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My late mum received home care from Anglian Care Ltd for over four years. The service and care have been excellent which has enabled her to stay in her own home. The management and team of carers are very professional which reflects the level of care. The carers are extremely reliable, trustworthy and
very caring towards her client.


On many occasions, the carers have gone over and above to help my mum and have supported me when needed. I would highly recommend Anglian Care Ltd and personally would like to thank them for caring for my mum. Thank you.


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Review from Christine L (Daughter of Client) published on 5 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been receiving home care from Anglian Care for approximately 6 months and I can honestly say that the level of care that we are receiving is exceptional. All of the carers and office team are so very kind and considerate and are happy to help as much as they can, even at short notice. The whole
team have given me so much support and the wonderful carers are so gentle, kind, and lovely to my Mum; they are a huge enhancement to Mum’s life, they genuinely care about every aspect of her wellbeing, they brighten her day and, for me, seeing Mum’s face light up when one of the lovely ladies comes in to see her is just incredible.

I would have no hesitation at all in recommending Anglian Care Ltd as an excellent home care provider.

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Review from David S (Nephew of Client) published on 22 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Anglian Care Ltd in the early part of 2015 and they quickly set up a care package for my Aunt. As she deteriorated they were able to adjust where required and this helped my aunt's who was 90 and myself to cope. They were at all times very caring and professional sadly she died in November
2016.


In March 2017, my other aunt was taken ill and Anglian Care Ltd managed to sort a care package in only a few hours which was a great comfort as she became seriously ill and died 2 weeks later.


Anglian Care Ltd went out of their way to accommodate my Aunts and it was very much appreciated.


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Review from Gordon P (Son of Client) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very supportive and happy with the service. Helps to take pressure and worry of caring for my parents. All the carers are very good.

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Review from Chris G (Relative of Client) published on 18 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Anglian Care is an excellent service.
1) Their management are so professional, client focused and their attitude is reflected in their carers.
2) Carers are reliable, pleasant and helpful. They do what they should, including spending the appropriate amount of time there.
3) The "clocking
in" phone system supports this and queries any misunderstandings.
4) If I need to occasionally vary a visit, I have always received a helpful response.

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Review from Sharon S (Daughter of Client) published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Anglian Care have provided an excellent and professional service to my mother and I feel confident and assured that she was being cared for in a friendly but professional way.

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Review from Michael G (Son of Client) published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Anglian Care have been excellent care workers for my mum. Always doing more than was asked. I would recommend them to anyone. I had tried 3 other agencies before Anglian Care.

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Review from Elaine H (Daughter of Client) published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum received whilst Anglian Care were visiting her was excellent. All the carers were polite and very helpful. My mother's main carer we saw was patient and very helpful with my mum, she put in extra shifts when dad passed away to sit with my mum so I could go and make all my dad's funeral
arrangements.


She also attended the funeral as my mum's carer. Also, another carer went beyond her duties and sat with mum one evening so I could attend a family function. I would recommend Anglian Care to anyone looking for care in the home.


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Review from Colin S (Son of Client) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service. The company runs a great team. Second to none, reliable and friendly. Made my dad's remaining few months a lot easier. All the carers went beyond the call of duty.

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Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Anglian Care Benfleet is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Anglian Care Benfleet is calculated as follows: ( (17 Excellents x 5) ) ÷ 17 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Anglian Care Benfleet is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (5)

Samantha

Samantha Parker

Job Title: Nominated Individual

Joined: 2012

Sam is Anglian Care's Nominated Individual.


Sam has been a great success at Anglian Care attending the Southend Adult College and with some great work has passed level 2 and 3 diplomas with City Guilds in Health and Social.


Sam has gone from strength to strength helping the Team at Anglian Care to provide a valuable care service for the elderly in our local community. This enables Anglian Care to support its service users if required 24 hours 365 days a year.


Thank you, Sam, from the Team at Anglian Care.


Rebecca

Rebecca Hassan

Job Title: Registered Manager

Joined: 2015

Hello All!
I am Rebecca and I am the Registered Manager here at Anglian Care.
I started with Anglian Care in October 2015 as a member of the care team. Over the years I have completed various qualifications and training schemes in order to work up to this role.
I am responsible for ensuring the services we provide are compliant in relation to the fundamental standards.
I feel passionate about providing the best possible person centred care, and ensuring our team feel happy and supported.
Please feel free to contact me to find out more information about Anglian Care!


Zoe

Zoe Dyer

Job Title: Bridging Coordinator

Joined: 2022

Zoe joined the Anglian Care team in February 2022 as a Care Coordinator and is now our Bridging Coordinator for our bridging hospital discharge service.


She has 9 years of experience working within the care sector, and in her previous role as Care Coordinator, she received outstanding feedback from CQC about her care plans and risk assessments. Zoe has almost completed her level 3 NVQ in Health and Social Care, which she's studying alongside her role as Care Coordinator.


Fiona

Fiona Hogg

Job Title: Operations Manager

Joined: 2022

Fiona is Anglian Care's Operations Manager.


Fiona has 22 years of experience in the Health and Social Care sector, working in various roles including Community Support Facilitator, Service Lead, Locality Coordinator, Operations Manager and Area Business Manager/Registered Manager. Fiona has a proven track record for developing services and teams and was recognised for this when her service was awarded an overall ‘Outstanding’ by CQC in 2019.


Claire

Claire Cain

Job Title: Care Manager

Joined: 2016

Claire is Anglian Care Benfleet's Care Manager.


Claire began working with Anglian Care in 2016 as a Care Assistant. She worked her way up in the team as a Field Care Supervisor and onto her current role as Care Manager.


Claire manages the day-to-day running of the service, including the rotas, medication, and queries and concerns from staff and service users.


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