Anglian Care Benfleet

259 Church Road, Benfleet SS7 4QN
Submit a Review
9.0 46 Reviews
  • Anglian Care Benfleet, Benfleet
Anglian Care strive for quality domiciliary services, at the same time as supporting each client's independence. The care team have been chosen for their skills and reliability and can be sourced for a wide range of needs, including personal care, house cleaning, meal preparation and companionship.

The agency takes pride in having a positive impact on a person's life, adhering to the standards of care regulators and taking account of personal preference at all times.

Show Anglian Care Benfleet on the Map

Care Provided by Anglian Care Benfleet

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Rebecca Hassan (Registered Manager)

Funding & Fees Guide for Anglian Care Benfleet

  • Prices

  • Our private rate is £19.40 for 30 mins, £23.40 for 45 mins, and £28 for one hour.

Anglian Care Benfleet Reviews (46)

Total of 46, showing 41-46
9.0

Anglian Care Benfleet has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time Anglian Care Benfleet has 46 reviews.

Overall Experience

  • 40
  • 5
  • 1
  • 0
  • 0

Date Published

46
0
1
3
43

Review from Ernest H (Husband of Client) published on 17 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service and care is excellent.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M S (Client) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I felt comfortable being asked questions and giving my opinions when I was explained the questions.
I feel comfortable having carers look after me. They are very helpful and tend to my needs in a caring way. I would recommend this company.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D W (Client) assisted by family/friend published on 22 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the service provider.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Betty C (Client) assisted by family/friend published on 22 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All my carers are cheerful, efficient and kind. Normally, I have three different carers over a 7 day period who are known to me and are very caring. If there is a problem, they usually have a suggestion to solve it and nothing is too much trouble.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Paul Frederick C (Son of Client) published on 18 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for Anglian Care Ltd. My mother used their services for close to two years and throughout this period they were exemplary. The administrative and co-ordination department did their best to ensure my mother was allocated the time slots she wanted and were always on hand to speedily
add back-up when unscheduled visits were required. The girls at the sharp-end were excellent. Good humoured, well-trained and professional, they showed my mother respect, empathy and consideration throughout her illness and as my mother's condition deteriorated they always tried to put her in good spirits. My mother developed a strong bond with many of the girls and despite the frustrations brought on by her condition always looked forward to their visits. My mother always spoke highly of the girls to her friends, and believe me she wasn't one to hold back should the need arise. As the son, I had full confidence in the company and I would not hesitate in recommending them to others.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Norma H (Friend of Client) published on 11 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the carers and staff most helpful and understanding. My friend has dementia and seems to be getting worse by the day. The carers were very understanding and caring. I would not have been able to look after my friend had it not been for their moral support and kind words.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Anglian Care Benfleet is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Anglian Care Benfleet is calculated as follows: ( (17 Excellents x 5) ) ÷ 17 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Anglian Care Benfleet is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (5)

Samantha

Samantha Parker

Job Title: Nominated Individual

Joined: 2012

Sam is Anglian Care's Nominated Individual.


Sam has been a great success at Anglian Care attending the Southend Adult College and with some great work has passed level 2 and 3 diplomas with City Guilds in Health and Social.


Sam has gone from strength to strength helping the Team at Anglian Care to provide a valuable care service for the elderly in our local community. This enables Anglian Care to support its service users if required 24 hours 365 days a year.


Thank you, Sam, from the Team at Anglian Care.


Rebecca

Rebecca Hassan

Job Title: Registered Manager

Joined: 2015

Hello All!
I am Rebecca and I am the Registered Manager here at Anglian Care.
I started with Anglian Care in October 2015 as a member of the care team. Over the years I have completed various qualifications and training schemes in order to work up to this role.
I am responsible for ensuring the services we provide are compliant in relation to the fundamental standards.
I feel passionate about providing the best possible person centred care, and ensuring our team feel happy and supported.
Please feel free to contact me to find out more information about Anglian Care!


Zoe

Zoe Dyer

Job Title: Bridging Coordinator

Joined: 2022

Zoe joined the Anglian Care team in February 2022 as a Care Coordinator and is now our Bridging Coordinator for our bridging hospital discharge service.


She has 9 years of experience working within the care sector, and in her previous role as Care Coordinator, she received outstanding feedback from CQC about her care plans and risk assessments. Zoe has almost completed her level 3 NVQ in Health and Social Care, which she's studying alongside her role as Care Coordinator.


Fiona

Fiona Hogg

Job Title: Operations Manager

Joined: 2022

Fiona is Anglian Care's Operations Manager.


Fiona has 22 years of experience in the Health and Social Care sector, working in various roles including Community Support Facilitator, Service Lead, Locality Coordinator, Operations Manager and Area Business Manager/Registered Manager. Fiona has a proven track record for developing services and teams and was recognised for this when her service was awarded an overall ‘Outstanding’ by CQC in 2019.


Claire

Claire Cain

Job Title: Care Manager

Joined: 2016

Claire is Anglian Care Benfleet's Care Manager.


Claire began working with Anglian Care in 2016 as a Care Assistant. She worked her way up in the team as a Field Care Supervisor and onto her current role as Care Manager.


Claire manages the day-to-day running of the service, including the rotas, medication, and queries and concerns from staff and service users.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Anglian Care Benfleet to verify any information. View our terms and conditions. Anglian Care Benfleet has an Enhanced Service – more info.