APT Care Ltd Luton

24 Titan Court, Laporte Way, Luton LU4 8EF
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9.2 15 Reviews
  • APT Care Ltd Luton, Luton
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Care Provided by APT Care Ltd Luton

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge

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APT Care Ltd Luton Reviews (15)

9.2

APT Care Ltd Luton has a Review Score of 9.2 (9.211) out of 10, based on 13 reviews in the last 2 years. Over all time APT Care Ltd Luton has 15 reviews.

Overall Experience

  • 9
  • 4
  • 0
  • 0
  • 2

Date Published

15
6
9
13
2

Review from M C (Client) published on 26 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

APT care is excellent care service. I am very happy with their service. I like their carers, specially two carer inparticular, they are the best. Thanks for their service whatever they do for me. I am thankful.

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Review from Alan A (Son of Client) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find APT both trustworthy and above all efficient in their delivery of my mother's (living with dementia) daily healthcare needs. They act respectfully towards my mother and also show respect in her living area. For the most part they keep regular times and always inform me if on occasion they may
arrive a little later. They are always cheerful and communicate well with my mother.

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Review from Hedley P (Husband of Client) published on 12 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been receiving care from APT Care for nearly a year. The carers have been very helpful and friendly, especially the afternoon and evening team. We are both very happy with the care that my wife has received.

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Review from M M (Son of Client) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very helpful and attentive, they never fail to put a smile on my father's face. They are also very respectful to me and my family and communicate efficiently in regards to my father's care.

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Review from Eleanor D (Client) published on 21 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Ì have been receiving care from APT staff for nearly 6 months.
I am generally pleased with the care I have received. It's a shame I can't name names as I do feel there is a difference. My regular morning team work so well together (almost telepathic!) Others throughout the day I would love to post
by name.

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Review from David B (Husband of Client) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have frequent carers of APT for my wife. They are both very careful handling her as she bruises easily. She enjoys their good sense of humour and teach each other new words in their respective languages often. They are both professional, kind and courteous and carry out the early morning call which
is the important one as it involves body and hair washes and they leave her feeling refreshed and comfortable for the rest of the day.

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Review from G U (Partner of Client) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had APT Care since she came out of hospital in January. We have been really pleased with the excellent care provided by your company.
We have generally had the same carers but also due to days off and holiday coverage the replacement carers have been excellent as well.
One lady has covered
several times and we have found her very helpful courteous respectful and done everything we have asked her to assist us.
We would recommend APT as a well-run and very helpful company.

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Review from Derek C (Friend of Client) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have a great team of carers that come to my friend for her needs especially four of the ladies. They come a good distance to deliver her care and it's very much appreciated what they have to do and put up with.

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Review from L G (Wife of Client) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for giving my mom the best end-of-life care she deserved she was happy with the vigilance and the compassion of the carers. Thank you for loving her and caring for her when we could not. Your service was excellent and we are forever grateful. Thank you and God bless you.

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Review from Jennifer M (Daughter of Client) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the care given to my mum by carers who visit her 4 times a day, 7 days a week. Always friendly and interact well with the rest of the family. My mother is bed-bound and is struggling with her health and rarely shows happiness but the carers manage to make her smile. Thank you for your
ongoing hard work.

Reply from gEMINI DOWNING, Registered Manager at APT Care Ltd Luton

Thank you for your feedback, happy to hear that we are making a positive impact with the people we support - we will share this with our staff.


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Review from Elizabeth M (Niece of Client) published on 13 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was 101 when he died. The last year of his life was made so much better with the care he received from APT. Up to then he had not had any regular carers and had fallen at home a number of times and this resulted in him ending up in hospital on more than one occasion and had taken a significant
toll on his health. His health improved with the support of APT, to the point where he was able to leave home and enjoy lunch with us on a number of occasions.
APT did keep in touch with us and let us know if there were any problems with his care. Their carers daily reports were kept up to date and available for us to see. My uncle was very happy with APT and he built a strong relationship with all the carers who visited him.

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Review from Katie B (Daughter of Client) published on 10 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Carer left Dad's walker out of reach! So dad couldn't walk.
Evening carers left Dad very wet. I checked his medication and they had not been giving him any which is extremely dangerous, he was hungry too. Luckily I went around to check Dad. He was very confused and said the carers were coming back.
Adult abuse and horrible service have left me with no confidence in having carers for my dad. Do not use this company.

Reply from Stephanie Gudgin, Director at APT Care Ltd Luton

Thank you for the feedback. We are sorry that your experience of care fell below the high standards we expect.
We are in the process of investigating to establish the facts of the case. Initial enquiries suggest the frame was moved, but it is inconclusive regarding who and how. Staff did attempt to administer medication, which was declined. The lessons learned will be shared, and action taken as appropriate.


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Review from Robert William T (Son of Client) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

APT Care has to be in my opinion a very poor Care Home Provider.
My experience with the aforementioned company is one of disbelief.
There were some Carers that in my opinion should not be working in care as they showed no empathy towards an elderly man in his 80's.
The level of service was very poor
with the carers not fulfilling their allotted time with my father and just doing the bare minimum and just going through the motions and also filling in their daily records, saying they had done everything that was needed doing, which was not the case.
I personally would not recommend APT Care to anyone.

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Review from Chiara C (Daughter of Client) published on 7 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Wanted to say thank you for the hard work and dedication of the APT Carers, for my dad specifically the evening and night carers who go above and beyond their duties to ensure my dad is comfortable, safe and happy. They also, interact very well with my dad and the rest of our family ensuring that all
requests are carried out as asked.

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Review from Winston F (Husband of Client) published on 31 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Nine months assisting with the care of a terminally ill lady, by way of four visits daily, seven days a week, and greatly appreciated by her husband, sister and her own family.
A team of grand ladies and girls, who always showed dedication and understanding, sometimes under difficult circumstances.
Some were exceptional and went the extra mile, both attending to the patient's physical needs and raising her declining morale, and indeed also that of her family.
Sadly they often seemed to work under stressful conditions, time constraints and other factors which contributed to making their life more difficult than perhaps was necessary.
Overall, well-done everybody concerned; you will be remembered with affection for a long time to come.


Thank you


Reply from Naeem Khan at APT Care Ltd Luton

We constantly strive to provide the very best service.


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Current Review Score: 9.2 (9.211)

Overview of Review Score

The Review Score of 9.2 (9.211) out of 10 for APT Care Ltd Luton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.211 for APT Care Ltd Luton is calculated as follows: ( (53 Excellents x 5) + (8 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) + (10 Very Poors x 1) ) ÷ 76 Ratings = 4.211

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for APT Care Ltd Luton is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about APT Care Ltd Luton

What Type of Services does APT Care Ltd Luton offer?

APT Care Ltd Luton offers Home Care.

How many Carers does APT Care Ltd Luton employ?

APT Care Ltd Luton employs 102 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact APT Care Ltd Luton to verify any information. View our terms and conditions. APT Care Ltd Luton has a Basic Service – more info.