Ascot Care

6 Kings Court, Harwood Road, Horsham RH13 5UR
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9.6 64 Reviews
  • Ascot Care, Horsham
Ascot Care is an established Live-in and Domiciliary care provider serving Sussex and Surrey with offices in Horsham, Cranleigh, Dorking & Haywards Heath.

Staff take great pride in providing person-centred care and support for adults over the age of 18.

The vision is to support clients to enable them to maintain a happy, independent and fulfilled life in the comfort and safety of the client's home.

The care team works tirelessly to ensure that each client’s individuality, privacy and dignity are respected at all times. Each client has an individual care plan tailored to their specific needs and a risk assessment is carried out prior to care and support commencing.

The highly trained and experienced management team and care workers operate closely as a team and are dedicated to the wellbeing of their clients. In this regard, clients are treated with kindness, empathy, compassion, understanding and respect.

Carers and support workers are handpicked to ensure that clients are in the best possible hands. All staff are Enhanced Disclosure and Barring Service checked.

Ascot Care is regulated by the Care Quality Commission (CQC) and is a member of the United Kingdom Home Care Association (UKHCA).

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Care Provided by Ascot Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Ascot Care Ltd
  • Person in charge
  • Lagin Riecker (Registered Manager)

Funding & Fees Guide for Ascot Care

  • Prices

  • From £26.00 per hour

  • Fees based upon assessment

Ascot Care Reviews (64)

Total of 64, showing 1-20
9.6

Ascot Care has a Review Score of 9.6 (9.608) out of 10, based on 20 reviews in the last 2 years. Over all time Ascot Care has 64 reviews.

Overall Experience

  • 54
  • 9
  • 0
  • 0
  • 1

Date Published

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Review from S L (Daughter of Client) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is very happy with all the carers. They make him a good meal and are good at reporting any concerns to me via the Ascot Care office. Ascot Care has been very quick to find carers to fulfil extra slots I have asked for. We are happy to recommend Ascot Care.

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Review from L W (Wife of Client) published on 7 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Ascot Care for two years now. Everyone is very helpful, from the office staff to the carers. Communication is very good and nothing is too much trouble. Having used two other companies in the past for my husband's care I can highly recommend Ascot Care.

Reply from Lagin Riecker, Registered Manager at Ascot Care

Thank you for the lovely review. We are so grateful and feel very privileged to continue making a difference for both of you.


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Review from Liz K (Client) published on 22 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always reliable and carers arrive on time, they are very willing and friendly. They are always ready to do any thing reasonable that you ask them to do A real pleasure to have in your home and good company as well.

Reply from Lagin Riecker, Registered Manager at Ascot Care

Thank you for the lovely review Liz! We're grateful to make a difference.


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Review from Jane R (Daughter of Client) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The management team and staff at Ascot Care were excellent in assessing my father's requirements and helpful and considerate. However, the carer was uncommunicative with my father during their stay and lacked social skills. However, they provided adequate and professional care in terms of his needs.

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Review from Tom F (Son of Client) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father in his 90's used Ascot Care for nine months until suffering from a life-changing stroke in August 2024.
During this period, we found Ascot Care to be very reliable. They offered my father flexibility too, such as when he went abroad and did not need a carer. One was then made available for
him within a day or two of his return.
The carers were mostly from Eastern Europe. My father found some easier to communicate with than others, however they were all honest and tried their best for him.

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Review from Nick W (Son of Client) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot recommend the team at Ascot Care highly enough, be it the office staff arranging appointments (or rearranging them when dad forgets a doctors appointment!) or the care staff who have been fantastic with dad. Kind and considerate and happy to sit and engage/chat with dad if there is time left
in the appointment slot.
Thank you to the manager and staff

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Review from Alison B (Daughter of Client) published on 24 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dear Ascot Care,
None of us had any previous experience of personal care until my father needed it. The management and the team proved to be invaluable with the compassionate approach to help us figure out a way to give Dad all that he needed. By mutual agreement, we came up with a plan which enlisted
the services of our private carer, live-in care from Ascot and weekend breaks for the live-in carers from the local agency. This worked well until our private carer became overwhelmed so we had to change to 2 live-in carers from Ascot Care. Then we changed again to include a night carer, which happened to coincide exactly with Dad's passing. All behaved professionally and helped Mum and the family cope.
One thing we took a while to understand was the expense and preparation of meals for the carers which fell to Mum and the family to organise and cook as it would have been impossible for them to do this as well.

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Review from S M (Daughter of Client) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having used Ascot Care for over two years for live-in care for my mum I cannot recommend highly enough the company. The live-in carers are exceptional giving compassion and respect to a dementia patient attending to all physical and mental needs along the journey allowing us to enable Mum to remain
in her home until the end. Fulfilling all duties and beyond showing total respect for the home and culinary delights conjured up to entice Mum to eat. The office staff are open and willing to discuss at all times any problems or ideas. It was definitely the best decision we made in contacting them to help home care and I will always be grateful.

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Review from Sarah E (Daughter of Client) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used a live in carer in order for my husband and I to have a holiday. We booked 10 days care for a weeks holiday, that way we overlapped the care at the beginning as we had no idea what to expect and Mum was understandably nervous. But what a lovely experience, the carer that came was so friendly
but also respectful and professional, she was part of the family by the time she left. I can’t express how much it helped me going away without worry or guilt of leaving. Mum was safe and happy.

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Review from G F (Wife of Client) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It takes a while to adjust to live in carers. Once adjusted we have been very happy with the carers, who are both excellent. Their care standards are high and interactions with my husband are warm, caring and patient. The management are very supportive and maintain regular contact with the carers and
with us.

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Review from P K (Daughter of Client) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We can not fault Ascot Care, the care my mother receives is excellent. So impressed with the service that I recommended them to my in-laws and they are now clients too. Well done Ascot.

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Review from P N (Son of Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Ascot Care team have provided great support for my mother over a number of years. The visiting staff who assist with house cleaning, linen changes, ironing, shopping and general wellbeing are always friendly, helpful and supportive. They also provide companionship and are sensitive to her needs.
The
office staff are always a friendly voice when you phone and are extremely helpful and professional. They have always responded quickly and with a good solution should we call with a request for any additional support. Thank you and keep up the good work.

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Review from Irene I (Daughter of Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are reliable and friendly. Care workers are conscientious. They arrive on time and stay the allotted time. Any concerns are easy to discuss with Head Office staff and they will work to find the best solutions. They have made my life easier and taken some of the stress away.

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Review from J B (Son of Client) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very reliable and excellent personal care, empathy and understanding. Good provision of care, cooking and domestic chores, washing clothes, cleaning and overall consciences responsibilities.
All shopping is cared for and personal needs are when required. All work with a smile while sensitive to personal
needs. Always welcoming to make a cup of tea and slice of cake or biscuit. Very much appreciated.

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Review from Jose S (Daughter-in-law of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

From our initial contact with Ascot Care until today, the service we have received has been faultless. We have only had one carer so far and so as a family are new to the process. This said the carers that have been matched to my father-in-law have provided kind, compassionate person-centred care in
his home. We could not have asked for more.

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Review from Natalie R (Solicitor of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My client has been having Ascot Care live-in and domiciliary carers since September 2022. Ascot Care is a fantastic agency who are great at communication, accommodating clients' needs and providing care with dignity and respect. All carers who have been in to work with my client have been fantastic.
The office staff are also brilliant. They communicate changes, let you know if anything is needed and work with the client to provide the best care possible.

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Review from David P (Son of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ascot Care have provided support to both of my parents for several years and after Mum's passing seventeen months ago, have looked after my dad who has dementia with respect, compassion and dignity since. This has taken much of the stress from the situation from our shoulders. The communication with
Ascot and the carers is excellent, and my dad is happy and very comfortable in his own home. The carers and company do really care for Dad and his well-being which is fantastic, and have built a strong understanding of Dad and his care needs.

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Review from Valerie J (Wife of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ascot care has been providing care for my husband for over a year. The standard of care provided by the individual carers is first class, they treat him with respect and kindness, they are professional and very friendly making the calls go with ease.

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Review from Caryl M (Mother of Client) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter and her husband have been clients of Ascot Care for many years. As they are a couple with learning difficulties they could not have managed without them and some of them have become good friends. They have never had anyone they did not get on with. The office staff are always friendly and
helpful.

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Review from Jamie M (Client) published on 2 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I was given notice by Registered Manager citing unable to cover the care package as no longer had sufficient Carers. Had recently experienced two shower calls and one lunch call not covered. My flat was not being cleaned to a standard I am used to.

Reply from Lagin Riecker, Registered Manager at Ascot Care

We are sorry to have received this review, as previously you submitted two very positive reviews. It is with a heavy heart that you were given notice as your care needs changed and we did not have sufficient capacity to support this. We are sorry that you were not satisfied with the specific care worker you preferred for personal care. We are not always able to supply specific care workers as we have a team of care workers, that have different working patterns and availability. We are surprised that you say that your cleaning was not carried out to a suitable standard, as you regularly refused assistance with this task. Kind regards.


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Current Review Score: 9.6 (9.608)

Overview of Review Score

The Review Score of 9.6 (9.608) out of 10 for Ascot Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.608 for Ascot Care is calculated as follows: ( (91 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 120 Ratings = 4.608

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Ascot Care is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (5)

Lagin

Lagin Riecker

Job Title: Registered Manager

Joined: 2017

Lagin Riecker is our Registered Manager. He is responsible for overseeing all the care delivered and is responsible for all aspects of Business Development & Finance.


Lagin Has a lot of involvement in New Client onboarding & New Care Worker Recruitment. Lagin joined the team in 2017.


Jess

Jess Ames

Job Title: Senior Care Coordinator

Joined: 2017

Jess Ames is our Senior Care Coordinator. She is responsible for overseeing the scheduling of rotas and staff management. Jess originally started as a Domiciliary Care Worker and has gained extensive knowledge of the intricacies of providing care for people. She joined the team in 2017.


Betsy

Betsy Barlow

Job Title: Care Coordinator

Joined: 2022

Betsy Barlow is one of our Care Coordinators. Betsy is responsible for processing the Domiciliary Care rota and all aspects of staff liaison. She has years of experience in Domiciliary Care and has gained a great understanding of practical care delivery. Betsy joined the team in 2022.


Birgit

Birgit Clifford

Job Title: Financial Administrator

Joined: 2016

Birgit Clifford is our Financial Administrator. Birgit is responsible for processing & overseeing the payroll & invoicing on a monthly basis.


She is our first port of call for invoicing & payroll queries. Birgit has a wealth of experience in Financial Administration. She joined the team in 2016.


David

David Platts

Job Title: Field Care Supervisor

Joined: 2010

David Platts is our Field Care Supervisor. He is responsible for spot checks on staff in the field and overseeing training & staff reviews. David has been an incredibly dedicated member of our team and has gained unrivalled knowledge of providing Care. He joined the team in 2010.


Frequently Asked Questions about Ascot Care

What Type of Services does Ascot Care offer?

Ascot Care offers Home Care.

How many Carers does Ascot Care employ?

Ascot Care employs 62 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Ascot Care to verify any information. View our terms and conditions. Ascot Care has a Platinum Service – more info.