Ascot Care

6 Kings Court, Harwood Road, Horsham RH13 5UR
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9.6 64 Reviews
  • Ascot Care, Horsham
Ascot Care is an established Live-in and Domiciliary care provider serving Sussex and Surrey with offices in Horsham, Cranleigh, Dorking & Haywards Heath.

Staff take great pride in providing person-centred care and support for adults over the age of 18.

The vision is to support clients to enable them to maintain a happy, independent and fulfilled life in the comfort and safety of the client's home.

The care team works tirelessly to ensure that each client’s individuality, privacy and dignity are respected at all times. Each client has an individual care plan tailored to their specific needs and a risk assessment is carried out prior to care and support commencing.

The highly trained and experienced management team and care workers operate closely as a team and are dedicated to the wellbeing of their clients. In this regard, clients are treated with kindness, empathy, compassion, understanding and respect.

Carers and support workers are handpicked to ensure that clients are in the best possible hands. All staff are Enhanced Disclosure and Barring Service checked.

Ascot Care is regulated by the Care Quality Commission (CQC) and is a member of the United Kingdom Home Care Association (UKHCA).

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Care Provided by Ascot Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Ascot Care Ltd
  • Person in charge
  • Lagin Riecker (Registered Manager)

Funding & Fees Guide for Ascot Care

  • Prices

  • From £26.00 per hour

  • Fees based upon assessment

Ascot Care Reviews (64)

Total of 64, showing 41-60
9.6

Ascot Care has a Review Score of 9.6 (9.608) out of 10, based on 20 reviews in the last 2 years. Over all time Ascot Care has 64 reviews.

Overall Experience

  • 54
  • 9
  • 0
  • 0
  • 1

Date Published

64
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6
20
44

Review from Ben R (Client) published on 16 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff from Ascot Care have been very helpful and polite. They know my routine in the mornings very well.

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Review from William L (Client) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ascot Care provided cover during my 12 months wait for a left hip operation on 4/5/15 and since then but no longer on a daily basis of 45 minutes. They have provided transport and care to and from many hospital, GP and dental appointment and support and care in my home.
Their service has been efficient,
reliable with friendly personal care at all times.

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Review from J E (Client) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All ok. Quick to respond when needed. Nice meals. Companionable.

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Review from Wendy K (Aunt of Client) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having used Ascot Care for a number of years I simply cannot fault them. Their commitment and dedication to my nephew and us as a family has, at times, been well and above the call of duty. We as a family have been through some very difficult and frustrating times and Ascot Care have always been there
for us. The staff are pleasant, friendly, approachable, always have time to listen and have just been our lifeline over the years. They provide an excellent, high standard and professional service. I would have no hesitation in recommending Ascot Care to anyone who needs this service and cannot thank them enough for their past and continued help to us.

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Review from H. John S (Client) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Employees are very high quality.

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Review from Carol L (Wife of Client) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I only have praise for Ascot Care and their carers. They are friendly and consistently give a high level of care and support.
They treat my husband with real dignity and always make sure that he is comfortable and safe.

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Review from Karen W (Daughter of Client) published on 7 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ascot Care looked after my dad for four and a half years until his death in December 2017. We have always been extremely happy with the care he has received. Everybody in Ascot Care has always been kind, helpful, caring and professional. We have built up a good relationship with them over the years.
We would recommend them without hesitation.

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Review from J I (Wife of Client) published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Googled Care Companies based in Horsham and struck lucky with Ascot Care. My husband was discharged from hospital after seven weeks as a patient. Three weeks with Ascot Care has made a huge difference to my husband's recovery. The Carers are punctual, friendly, kind and helpful and adjust to clients
needs. Management keep a close eye on standard of carers and can be easily contacted by phone or email.

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Review from Olive H (Client) assisted by family/friend published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with Ascot Care Ltd. They are very helpful and punctual which is very important to me.

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Review from A G (Client) published on 20 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find that the carers are very cooperative after they know of my likes/dislikes.

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Review from Barry G (Client) published on 11 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the Ascot carers kind and good at their job.

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Review from C S (Daughter of Client) published on 7 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother receives from Ascot is very good and my mother is very happy with the care she receives.

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Review from Val C (Mother of Client) published on 6 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ascot Care Ltd consistently send friendly, professional carers who even go beyond the call of duty on occasion. I usually use them to fill in for my disabled daughter's Pa's (direct payments) when on holiday/sick leave and they support her at her day centre. My daughter loves the carers Ascot Care Ltd
send and they all seem to be natural at relating to persons with learning disabilities too. I highly recommend Ascot Care Ltd.

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Review from Elizabeth P (Daughter of Client) published on 6 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is able to stay in her own home because of the care supplied by Ascot Care Ltd. She sees/has seen several different staff who are always pleasant, patient, cheerful and helpful. They are good timekeepers but will not leave a client in distress. A particularly valuable quality is initiative. The
staff are very good at noticing what needs doing and also extra ways in which the client could benefit. A valuable extra service involves taking clients to appointments, staying with them and keeping track of appointments.

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Review from M W (Husband of Client) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ascot care provides a carer/companion for my dementia-suffering wife for 6 hours per week. The initial assessment process was thorough and professional and the carer provided is well matched to my wife's requirements and is well trained.
The management of the agency is approachable and appears to be
both effective and efficient.

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Review from Margaret K (Client) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used this care agency for the past three years. I have nothing but praise for this agency. They are very professional. The carers are very kind and helpful. They have looked after me extremely well. I have no complaints.

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Review from Alan C (Client) assisted by family/friend published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and always there when any issues or concerns arise, trustworthy also, one of the best carers we have used.

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Review from Marge B (Daughter of Client) published on 7 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to put on record the excellent care Ascot Care Ltd have afforded my mother over the years and especially in the last months of her life. Nothing was too much trouble for her well being. All the carers were good and we would like to give a special thank you to mums primary carer who classed
mum as a good friend. Thank you for all that you did when caring for Mum.

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Review from Debbie L (Daughter of Client) published on 31 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to thank Ascot Care most sincerely for the exceptional care and attention the company and all of their staff paid to my parents before it was necessary for them to move into a care home. They always looked forward to the carers visits, they enjoyed the lively banter and freshly cooked meals which
cheered them up considerably. Also, the efforts the carers made to lift the mood when they were feeling depressed and lonely were very much appreciated by both of them.
Just knowing your company was supporting my parents made my life bearable at what was a very difficult time for us all.
I wanted to pass on my thanks to all the team that supported my parents and my special thanks to you all for going the extra mile. My father so enjoyed the tea dances even though we never knew he could dance!

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Review from Judy H (Power of Attorney of Client) published on 15 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have Power of Attorney for several clients and use Ascot because they are approachable, flexible, reliable and do not have a high turnover of staff. I am able to contact Ascot by phone and email easily and they are very helpful and efficient.


The carers are kind, compassionate and trustworthy

and our Clients are happy that the care they receive helps them to feel respected and able to live their lives in their own home with the stress taken from them.


I would recommend Ascot, they aren't just a business, they genuinely get to know and care for their Clients.


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Current Review Score: 9.6 (9.608)

Overview of Review Score

The Review Score of 9.6 (9.608) out of 10 for Ascot Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.608 for Ascot Care is calculated as follows: ( (91 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 120 Ratings = 4.608

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Ascot Care is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (5)

Lagin

Lagin Riecker

Job Title: Registered Manager

Joined: 2017

Lagin Riecker is our Registered Manager. He is responsible for overseeing all the care delivered and is responsible for all aspects of Business Development & Finance.


Lagin Has a lot of involvement in New Client onboarding & New Care Worker Recruitment. Lagin joined the team in 2017.


Jess

Jess Ames

Job Title: Senior Care Coordinator

Joined: 2017

Jess Ames is our Senior Care Coordinator. She is responsible for overseeing the scheduling of rotas and staff management. Jess originally started as a Domiciliary Care Worker and has gained extensive knowledge of the intricacies of providing care for people. She joined the team in 2017.


Betsy

Betsy Barlow

Job Title: Care Coordinator

Joined: 2022

Betsy Barlow is one of our Care Coordinators. Betsy is responsible for processing the Domiciliary Care rota and all aspects of staff liaison. She has years of experience in Domiciliary Care and has gained a great understanding of practical care delivery. Betsy joined the team in 2022.


Birgit

Birgit Clifford

Job Title: Financial Administrator

Joined: 2016

Birgit Clifford is our Financial Administrator. Birgit is responsible for processing & overseeing the payroll & invoicing on a monthly basis.


She is our first port of call for invoicing & payroll queries. Birgit has a wealth of experience in Financial Administration. She joined the team in 2016.


David

David Platts

Job Title: Field Care Supervisor

Joined: 2010

David Platts is our Field Care Supervisor. He is responsible for spot checks on staff in the field and overseeing training & staff reviews. David has been an incredibly dedicated member of our team and has gained unrivalled knowledge of providing Care. He joined the team in 2010.


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