Ascot Care

6 Kings Court, Harwood Road, Horsham RH13 5UR
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9.6 65 Reviews
Ascot Care is an established Live-in and Domiciliary care provider serving Sussex and Surrey with offices in Horsham, Cranleigh, Dorking & Haywards Heath.

Staff take great pride in providing person-centred care and support for adults over the age of 18.

The vision is to support clients to enable them to maintain a happy, independent and fulfilled life in the comfort and safety of the client's home.

The care team works tirelessly to ensure that each client’s individuality, privacy and dignity are respected at all times. Each client has an individual care plan tailored to their specific needs and a risk assessment is carried out prior to care and support commencing.

The highly trained and experienced management team and care workers operate closely as a team and are dedicated to the wellbeing of their clients. In this regard, clients are treated with kindness, empathy, compassion, understanding and respect.

Carers and support workers are handpicked to ensure that clients are in the best possible hands. All staff are Enhanced Disclosure and Barring Service checked.

Ascot Care is regulated by the Care Quality Commission (CQC) and is a member of the United Kingdom Home Care Association (UKHCA).
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Care Provided by Ascot Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Ascot Care Ltd
  • Person in charge
  • Lagin Riecker (Registered Manager)

Funding & Fees Guide for Ascot Care

  • Prices

  • From £26.00 per hour

  • Fees based upon assessment

Ascot Care Reviews (65)

Total of 65, showing 61-65
9.6

Ascot Care has a Review Score of 9.6 (9.619) out of 10, based on 21 reviews in the last 2 years. Over all time Ascot Care has 65 reviews.

Overall Experience

  • 55
  • 9
  • 0
  • 0
  • 1

Date Published

65
3
7
21
44

Review from Judy H (Power of Attorney of Client) published on 15 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have Power of Attorney for several clients and use Ascot because they are approachable, flexible, reliable and do not have a high turnover of staff. I am able to contact Ascot by phone and email easily and they are very helpful and efficient.


The carers are kind, compassionate and trustworthy

and our Clients are happy that the care they receive helps them to feel respected and able to live their lives in their own home with the stress taken from them.


I would recommend Ascot, they aren't just a business, they genuinely get to know and care for their Clients.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Cherry C (Wife of Client) published on 11 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care Ascot Care are providing is making such a difference to my quality of life being able to have a social life again while knowing that my husband will be well looked after while I am out. It means I will be able to keep looking after him at home for longer.
All the carers who have looked after
my husband have been great. I was really worried leaving him while I went to Dorset for the wedding but it all worked out brilliantly and I will have no hesitation in planning another break away.
I have already recommended your agency to others looking for care.

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Management

Treated with Dignity

Value for Money

Review from Robert T (Son of Client) published on 1 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ascot care looked after my 96 year old mother after she was discharged from hospital following a broken hip. The care was excellent, they were punctual and always left concise notes so that we could see what was happening. I would recommend this service to anyone. Whence fell in Sainsbury's and had
a stroke they helped us through a difficult time by looking for her.

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Management

Treated with Dignity

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Review from Gladys W (Client) published on 10 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ascot Care have helped me remain independent in my own house since my husband died. I enjoy all my carers visiting and look forward to their arrival each day.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Ian R (Son of Client) published on 2 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dear Ascot Care ... I just wanted to say thanks to you and the team for your flexibility in arranging for Mum at short notice so she could be discharged from hospital and recover at home. We know we can come back to you if she needs help in the future !

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Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.6 (9.619)

Overview of Review Score

The Review Score of 9.6 (9.619) out of 10 for Ascot Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.619 for Ascot Care is calculated as follows: ( (96 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 126 Ratings = 4.619

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Ascot Care is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (5)

Lagin

Lagin Riecker

Job Title: Registered Manager

Joined: 2017

Lagin Riecker is our Registered Manager. He is responsible for overseeing all the care delivered and is responsible for all aspects of Business Development & Finance.

Lagin Has a lot of involvement in New Client onboarding & New Care Worker Recruitment. Lagin joined the team in 2017.

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Jess

Jess Ames

Job Title: Senior Care Coordinator

Joined: 2017

Jess Ames is our Senior Care Coordinator. She is responsible for overseeing the scheduling of rotas and staff management. Jess originally started as a Domiciliary Care Worker and has gained extensive knowledge of the intricacies of providing care for people. She joined the team in 2017.

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Betsy

Betsy Barlow

Job Title: Care Coordinator

Joined: 2022

Betsy Barlow is one of our Care Coordinators. Betsy is responsible for processing the Domiciliary Care rota and all aspects of staff liaison. She has years of experience in Domiciliary Care and has gained a great understanding of practical care delivery. Betsy joined the team in 2022.

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Birgit

Birgit Clifford

Job Title: Financial Administrator

Joined: 2016

Birgit Clifford is our Financial Administrator. Birgit is responsible for processing & overseeing the payroll & invoicing on a monthly basis.

She is our first port of call for invoicing & payroll queries. Birgit has a wealth of experience in Financial Administration. She joined the team in 2016.

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David

David Platts

Job Title: Field Care Supervisor

Joined: 2010

David Platts is our Field Care Supervisor. He is responsible for spot checks on staff in the field and overseeing training & staff reviews. David has been an incredibly dedicated member of our team and has gained unrivalled knowledge of providing Care. He joined the team in 2010.

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