Ashbourne Healthcare Services

35 Harwood Road, Fulham, London SW6 4QP
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1.2 3 Reviews
  • Ashbourne Healthcare Services, London
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Care Provided by Ashbourne Healthcare Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Suk Maal (Manager)

Funding & Fees Guide for Ashbourne Healthcare Services

  • Prices

  • From £15.36 per hour
Are you the Owner/Manager of Ashbourne Healthcare Services? View your Advertising Options

Ashbourne Healthcare Services Reviews (3)

1.2

Ashbourne Healthcare Services has a Review Score of 1.2 (1.167) out of 10, based on 1 reviews in the last 2 years. Over all time Ashbourne Healthcare Services has 3 reviews.

Overall Experience

  • 1
  • 1
  • 0
  • 0
  • 1

Date Published

3
0
0
1
2

Review from Lee B (Son of Client) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

We have 4 visits a day with 2 staff.
Would not recommend this agency at all.
The reasons as follows:
Staff like to appear when they want (not contracted times).
Strip washes are seldom undertaken (wet wipes are used all over instead of using a bowl/soap and flannel).
Suggest locking all cabinets
as some like to look into these.
Not sure if any compulsory basic training is undertaken by management for staff (staff seem to train each other).
Basic food hygiene was not observed (difficulty opening tins with a tin opener/using a basic microwave and following food manufacturer cooking instructions).
Some staff very rude.
Management very bad (rude at times).
Property has been destroyed/smashed (white goods and window pane smashed).
Medication is sometimes forgotten, once discarded with 3 weeks left to run.
Doors have been left unlocked on many occasions (fridge defrosted many times).
PPE and ID are seldom used worn/badges).

Reply from Suk Maal, Manager at Ashbourne Healthcare Services

Dear Lee
Thank you for taking the time to bring your experience to our attention. We appreciate that this is your view on the service we provide, but would like to clarify that these matters have already been fully investigated by us and independently by the Social Worker, and found to be unfounded. We understand that you do not agree with the outcomes and would welcome further engagement with you. At Ashbourne Healthcare Services, we strive to provide an outstanding quality of care and improve our service user's experience wherever possible. Once again, we are very sorry that you feel the experience did not meet your expectations. I have escalated your comments to our senior managers who be in touch very soon.
Kindest regards
Suk Maal,
Ashbourne Healthcare Services.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Elizabeth G (Client) published on 20 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are pleasant and willing. My speech is hard to understand but they took the time to figure out what I said. They always try to provide staff when they can. In the six months that I used them, I was never let down. Sometimes staff appear to be under pressure because they have so many clients which
has its advantages and disadvantages. In general, I would recommend Ashbourne Healthcare.

Reply from Suk Maal, General Manager at Ashbourne Healthcare Services

Thank you very much for taking the time to review our service. These reviews really help to provide reassurance to other Service Users and their families. I am very pleased to read that you are having a positive experience and I can assure you that we will continue to support you in every way we can.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Florence C (Wife of Client) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find the agency to be very pleasant and helpful when we request anything. The carers we have are very polite and pleasant and most importantly they do whatever we ask them to do. It's pleasant to have them in our home which makes it more pleasant to deal with the situation.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 1.2 (1.167)

Overview of Review Score

The Review Score of 1.2 (1.167) out of 10 for Ashbourne Healthcare Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.2 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.167 for Ashbourne Healthcare Services is calculated as follows: ( (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 6 Ratings = 1.167

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Ashbourne Healthcare Services is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Ashbourne Healthcare Services

What Type of Services does Ashbourne Healthcare Services offer?

Ashbourne Healthcare Services offers Home Care.

How many Carers does Ashbourne Healthcare Services employ?

Ashbourne Healthcare Services employs 123 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Ashbourne Healthcare Services to verify any information. View our terms and conditions. Ashbourne Healthcare Services has a Basic Service – more info.