Ashley Community Care Services Ltd has a Review Score of 8.4 (8.417) out of 10, based on 2 reviews in the last 2 years. Over all time Ashley Community Care Services Ltd has 2 reviews.
Overall Experience
2
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0
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Date Published
2
1
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2
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Reviewer Connection to Ashley Community Care Services Ltd
2
Overall Experience
2
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0
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Date Published
2
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2
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Review from Jan B (Daughter of Client) published on 20 December 2024
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
Ashley Care has been such a great help to us, firstly looking after our dad and now mum. They are so kind and thoughtful and have always shown such care. Nothing is too much trouble. I would certainly recommend them.
Reply from Rosie Collier, Workforce and Community Lead at Ashley Community Care Services Ltd
Thank you very much for your kind review, we are very lucky to have such a dedicated and caring team and we are happy to know we have made a difference to your family. We will pass this feedback on to our team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Kim G (Daughter of Client) published on 15 May 2024
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
The Ashley Care team have been wonderful. They have provided an attentive, personal and genuinely caring service for my dad. His regular carer has been so flexible and made sure that Dad’s care happened seamlessly by communicating with other professionals involved in his care. She also made sure that
I had the information to support Dad from afar to make arrangements or order items that were needed. I cannot praise her highly enough.
The office team have always been helpful when I have called them, so a big thank you to the whole team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Current Review Score: 8.4 (8.417)
Overview of Review Score
The Review Score of 8.4 (8.417) out of 10 for Ashley Community Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.917 for Ashley Community Care Services Ltd is calculated as follows:
(
(11 Excellents x 5)
+
(1 Goods x 4)
)
÷ 12 Ratings = 4.917
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews
(1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Ashley Community Care Services Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows:
3
+
0.5
= 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Date: 1 Mar 2024
Overall Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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