Ashton Domiciliary Care

98-100 Chichester Road, Bognor Regis PO21 5AA

Ashton Domiciliary Care, Bognor Regis

Ashton Domiciliary Care Agency specialises in care for people in their own homes and encourages their clients to live as much of an independent life as possible.

This family run business has invested significantly in staff wellbeing and training. They believe that staff who are looked after are empowered to provide the best possible care.

It also means they are trained to deal with difficult situations and challenges so that those they work with have the best chance at living a happy, independent and safe life.

They are experienced in assisting people with a range of needs including; alcohol dependence (past or present), people with mental health issues and those living with dementia.

The team are trained and experienced in supporting individuals with personal care, domestic tasks and meeting their personal goals.

Ashton Domiciliary Care Agency realise finding effective care at home is an unsettling prospect, that is why they believe in putting the client’s specific requests at the heart of every care assessment ensuring personal care is met making the visits easier.

Care Provided by Ashton Domiciliary Care

Type of Service
Home Care Provider
Privately Owned

Specialist Care Categories
Alcohol Dependence (past or present)
Call in Service
Cancer Care
Cleaning Service
Companionship
Dementia
Domestic Services / Home Help
Drug Dependence (past or present)
Food Preparation & Serving
High Dependency Care, two carers attending
Learning Disability
Medication Assistance
Mental Health Condition
Older Person Care
Palliative Care
Personal Hygiene Care
Physical Disability
Respite cover
Shopping Service / Errands
Sit in Service

Other Care Provided
Adult Home Care (18+)
Hospital Discharge
Personal Care (on a contracted hours basis)
Personal Care Assessments
Risk Assessments in the Home

Good to Know

Owner
Ashton Care (Bognor Regis) Ltd

Person in charge
Emma Donovan and Rachel Bennett (Manager)

Funding & Fees Guide for Ashton Domiciliary Care

Prices
Weekday rate per visit: Weekend rates:
60mins - £32.00 60mins - £33.50
45mins - £28.50 45mins - £30.00
30mins - £26.00 30mins - £27.50
Fees are competitive but are dependant on a number of factors: call duration; individual requirements or needs; call timings. Please contact Ashton Care for a consultation to receive an accurate costing for your care package.

Order by:

Review from Sue F (Client) published on 17 February 2025
Submitted via Postal Card • Report

Overall Experience

Lovely friendly carers, listen to my troubles, cheer my day up. Look forward to seeing them.

Reply from Cassandra Merkel, Office Co-Ordinator at Ashton Domiciliary Care

Thank you for this review. It is lovely to hear that our carers make a positive impact on your day.

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Review from Ruth L (Client) published on 17 February 2025
Submitted via Postal Card • Report

Overall Experience

I am a service user of this care company for just under 3 years. They are an excellent care company. From the manager to the care workers, they provide excellent services and no complaints.

Reply from Cassandra Merkel, Office Co-Ordinator at Ashton Domiciliary Care

Thank you so much for this kind feedback. It makes us very happy to hear that the service you are receiving is so positive.

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Review from David S (Client) published on 7 February 2025
Submitted via Postal Card • Report

Overall Experience

Excellent personal care received from all the ladies at Ashton Domiciliary Care following surgery. They were all friendly and caring.

Reply from Emma Donovan, Registered Manager / Trainee Nominated Individual at Ashton Domiciliary Care

Thank you for your kind words, it's always good to have feedback.

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Review from Carol H (Wife of Client) published on 7 January 2025
Submitted via Website • Report

Overall Experience

Ashton carers have been looking after my husband in varying degrees for almost 4 years helping with showering, exercising, incontinence and Dementia with a very cheerful attitude every visit no matter what the day was like. They would always treat him with dignity and respect even if he occasionally

wasn't respectful to them. They were nice and friendly. He really enjoyed the chats with them and with his dry sense of humour there was always banter going back and forth it cheered up the visits for him and me as well as it gave me a laugh just to hear them. My husband was put on end-of-life care in January and I want to praise the level of care, compassion and kindness that they treated him with as he drifted many times near to death but always bounced back until sadly he passed away in October. They always explained fully everything they were going to be doing to him and asked if it was ok so as not to cause him distress. We both appreciated them very much and fully recommend them.

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Review from M C (Stepdaughter of Client) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience

Feel the carers are friendly and helpful but do not get very much time from visit to visit for what we pay, same as the elderly like companionship over everything.

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Review from F W (Wife of Client) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience

The agency is good and the carers are great. The carers come in all weather and road disruptions, they have made every appointment and never missed a visit. The carers are polite and interested in you and their client. They are friendly and helpful in all they do.

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Review from B B (Wife of Client) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience

I am delighted to have Ashton to supply the care that we need for my husband. All the carers that we have experience of, are very professional, caring, thorough, and a delight to see each day. We recommend Ashton to anyone who needs care, with our grateful thanks to all concerned with the agency, both

to carers and office staff.

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Review from J G (Husband of Client) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience

My wife was a client of Ashton's for 3 1/2 years.
I found the carers very professional in their work and extremely sensitive in tending my wife's needs. I was also a client as I used their services for domestic cleaning. Apart from their professional duties they were always very cheerful and friendly.

I would have no hesitation in recommending Ashton to anyone who needed their services.

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Review from Alan B (Son of Client) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience

My father enjoys the visit from the Ashton care team. He looks forward to seeing the girls as it gives him the oppurtunity to have a chat.
I have recommended Ashton to a few friends. Keep up the good work.

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Review from A D (Father of Client) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience

Really good service, friendly and helpful. They brought my son on leaps and bounds (he has autism). Good company and a great set of girls.

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Review from Lisa P (Daughter of Client) published on 18 May 2023
Submitted via Website • Report

Overall Experience

Ashton Care have always provided my mother with a wonderful service.
My mum considers the carers as her friends and always looks forward to their visits. The carers treat my mother with the utmost respect and care which is so reassuring for our family.
Finally, the updates provided on the app are

always appreciated.

Reply from Jackie Moore, Manager at Ashton Domiciliary Care

Thank you for the positive review. We are pleased to hear that your family feel reassured. The carers get as much out of visiting your mother as your mother does having them visit. We are pleased to hear that you find the app a useful tool.

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Review from Jo H (Daughter of Client) published on 18 May 2023
Submitted via Website • Report

Overall Experience

Ashton Domiciliary Care have looked after my Father on a daily basis for the past 4 years. I trust they have his welfare front of mind. They are prompt to answer the phone when I call about any issue and I feel the basics are taken care of. My father is challenging and they appear to handle him with

respect and dignity.

Reply from Jackie Moore, Manager at Ashton Domiciliary Care

Thank you for taking the time to fill in your review. We are pleased that you have had a good experience with both the carers and management team. Your father has a good rapport with all the care staff and is a pleasure to care for.

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Review from Michelle M (Daughter of Client) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience

All Ashton care staff treated my mum with dignity and respect, she felt like they were all her sisters. My thanks to all the staff who always went above and beyond. All the staff are compassionate and the manager has a very hands-on approach. I would recommend Ashton Care highly to anyone that requires

care for their loved ones.

Reply from Jackie Moore, Manager at Ashton Domiciliary Care

Thank you for taking the time to review our service and for the lovely feedback provided. Carers always enjoyed their visits to your mum.

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Review from M F (Client) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience

My experience of the care by this company has always been positive. The carers and staff are efficient and friendly, helpful and thoughtful. Any niggles or minor problems have been solved in a good way.

Reply from Jackie Moore, Manager at Ashton Domiciliary Care

Thank you for your kind words. I am glad that you are having a positive experience with Ashton Care. We have passed on this feedback to the staff members that visit you.

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Review from C P (Client) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience

The carers are marvellous. I have no complaints. They make me feel good. They spend time listening. Nothing is too much trouble.

Reply from Jackie Moore, Manager at Ashton Domiciliary Care

Thank you for taking the time to complete this review. It is wonderful to hear that our staff make you feel this way, we know that you make their days a little brighter too.

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Review from Ian H (Son of Client) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience

Very pleased with all that the carers do. They keep a check on the levels of prescribed medication and remind me to get repeat prescriptions. The carers have a warm approach which my mum looks forward to together with a "nice chat". My mum is always left in a comfortable position. I wouldn't hesitate

to recommend Ashton Domiciliary to care for anyone. Also good that they fill a timetable, which is kept to - very reliable.

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Review from A W (Client) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience

They are very caring and understanding.

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Review from Chris O (Son of Client) published on 18 February 2022
Submitted via Postal Card • Report

Overall Experience

All the staff at Ashton treat dad with care and concern as if he is one of their family. If he's off his food they bring in different foods for him to try. They ensure he's clean and any sores that he may have are healed and always treated to ensure it doesn't happen again. They give us peace of mind.

That's immeasurable.

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Performance

Care Quality Commission (CQC) Rating

Date: 3 Jan 2020

Overall
Good

Caring
Good
Effective
Good
Responsive
Outstanding
Safe
Good
Well-led
Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (5)

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Meet the Team (20)

Susan Newman

Job Title: Registered Mental Health Nurse and Owner

Sue founded Ashton Care over thirty years ago and has a passion for excellent care.

She was qualified as a Registered Mental Health Nurse (RMN) shortly after the qualification was introduced to the UK.

This means Sue has had the knowledge and experience to put empathy, understanding and compassion at the heart of the work Ashton Domiciliary Care does.

Sue has overall responsibility for supporting the Registered Manager in providing exceptional service to the local community.

Emma Donovan

Job Title: Manager

Joined: 2000

Emma started her career with Ashton Care at the age of 16 as a tea-time assistant. She has dedicated her working life to providing exemplary person-centred care to Ashton Care service users and in doing so has shown the compassion, empathy and professionalism needed to gain not just Registered Manager status but also to qualify as a Register Mental Health Nurse (RMN).

Emma has gained management experience in the varying residential settings at Ashton Care which has allowed her the opportunity to develop her awareness of a wider range of specialist care needs. She applies this attentively when reviewing the support needed for those who wish to live in their own homes but need that bit of extra support.

Rachel Bennett

Job Title: Trainee Manager

Joined: 2013

Rachel has spent over 10 years dedicated to providing a caring and empathetic person-centred approach to care.

Rachel has always worked diligently to ensure that good quality and compassionate care is at the forefront of all the work she does. She has spent her time getting to know each individual to ensure they receive the dedicated support not just from Ashton Domiciliary Care but from other healthcare professionals too.