Astra Care Services

John Street Works, John Street, Brierfield, Nelson BB9 5QN
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3 Reviews
  • Astra Care Services, Nelson
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Care Provided by Astra Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Astra Care Services Limited
  • Person in charge
  • Susanne Black (Manager)
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Astra Care Services Reviews (3)

Over all time Astra Care Services has 3 reviews.

Overall Experience

  • 2
  • 0
  • 0
  • 0
  • 1

Date Published

3
0
0
0
3

Review from Joanne S (Sister of Client) published on 19 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This company has failed my brother with his care needs, an absolute joke. Carers clearly have not been trained to a satisfactory standard. Cannot cook or clean properly and leave the client poorly treated.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J H (Daughter of Client) published on 17 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Astra Care Services provided care for my father for a number of years.Having tried a couple of other care services we were unable to find the correct level of care to my father's needs and also finding the right carers that he warmed too whilst he was ill. We found management and carers extremely accommodating
when we needed to adjust the level of care for my father as his illness progressed.We always found the staff friendly, professional and always showed compassion and empathy towards not only us but also our father towards the final stages of his illness.I always felt at ease knowing that he would be taken care of when I was not around and they kept me informed if there was the slightest concern.I would highly recommend Astra Care to anyone who is looking for services for their mother, father, sister or any relative that needs tailored care. The carers may I add made my father's last days as comfortable as possible and I would recommend them for anyone seeking home care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Daniella H (Daughter of Client) published on 13 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Astra Care really does care. I had total peace of mind with the level of care my father recieved. His carers built trust and became like part of the family, being house-bound sometimes they were the only people he saw in a day. My dad wouldnt have been able to stay in his home without the amazing carers.
Reliable and able to manage a very diffcult poorly man.


Thanks Astra.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 2 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Astra Care Services

What Type of Services does Astra Care Services offer?

Astra Care Services offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Astra Care Services to verify any information. View our terms and conditions. Astra Care Services has a Basic Service – more info.