Audley Care St Elphin's Park

Dale Road South, Darley Dale, Matlock, DE4 2RH
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9.6 26 Reviews
  • Audley Care St Elphin's Park, Matlock
Audley Care St Elphin's Park provides personal care assistants who are highly skilled at the delivery of domestic or specialist care to the highest standards. Their care assistants can help with getting in and out of bed, dressing, bathing, preparing medication and continence care.

Audley Care St Elphin's Park can provide support with tasks such as cooking, laundry management and housework. Support can also be given when attending appointments, collecting prescriptions as well as home from hospital support.

Audley Care is registered with the Care Quality Commission (CQC), which means the care assistants that they provide are trained and vetted for quality and assurance.

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Care Provided by Audley Care St Elphin's Park

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sam Woodward (Branch Manager)

Funding & Fees Guide for Audley Care St Elphin's Park

  • Prices

  • Price ranges £23.75 - £32.30

  • Fees are dependent on services required, these can be discussed in more details at point of enquiry

Audley Care St Elphin's Park Reviews (26)

Total of 26, showing 1-20
9.6

Audley Care St Elphin's Park has a Review Score of 9.6 (9.572) out of 10, based on 6 reviews in the last 2 years. Over all time Audley Care St Elphin's Park has 26 reviews.

Overall Experience

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  • 6
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Date Published

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Review from S C (Client) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At the suggestion of the care manager, I have been having housekeeping care for 1 hour twice a week. Specifically to help deal with my laundry and help with my decluttering.
The carers have always been on time, they are clean and tidy and have been very pleasant and helpful, making some useful suggestions.

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Review from R B (Client) published on 24 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have in the past few weeks commenced receiving health care services from Audley St Elphins and cannot speak too highly of the services I have received from all the carers who visit me. They are very friendly and professional and they pay attention to every detail and nothing is too much trouble. They
arrive on time and in the unlikely event of a delay the office staff will inform me in advance. I am very happy and contented with the services I receive.
The management team are also very professional and well organised and provide me with a weekly schedule of carers and times of visits in advance. So far, I have not had occasion to contact the office staff over any concerns but should such an occasion arise I am sure they will do all they can to sort out any problems.

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Review from Lawrence D (Son of Client) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Audley Care St Elphin's Park support my mother who has early-onset Alzheimer's. The support work they provide is excellent. They often go above and beyond their role. They are friendly, conscious, and truly care about helping my mother. They provide me with regular honest updates about how things are
going and they are well-organised and cooperative. They try their best and I am very appreciative of their efforts.

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Review from C E (Daughter of Client) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum receives care from Audley Care as did my father. I have nothing but praise for the ladies who help to look after Mum and this was the same for Dad. Nothing is too much trouble, every visit is carried out with professionalism and kindness. The carers here really do care and they always go above
and beyond. I know that Mum (as was the same for Dad) is very well looked after when family are unable to visit. We appreciate everything the ladies do. Management is brilliant, the care managers are always helpful, well organised and listen t any concerns.

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Review from J C (Client) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Support and care are excellent.

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Review from S T (Son of Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Audley Care's support to my parents (both in their 90's) has been fantastic. On the management side, they have offered so much responsiveness and flexibility which has been particularly helpful when my parents have returned home from lengthy stays in hospital. The care team are all very professional,
patient and kind. We are very lucky to have their support.

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Review from Ann T (Daughter of Client) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Audley Care since about 2018 for respite care. It is so reassuring that the team now know my mother and treat her with kindness and respect, despite her increasing needs. They turn their hand to whatever is necessary. I am confident that mum will feel cared for while we are away.
I can discuss our needs with the Branch Manager and her Deputy and they happily adapt the care plans accordingly. Thank you so much to the whole team for being there for us. You are the best!

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Review from Trevor S (Husband of Client) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Audley care workers are capable, friendly, and very caring of their charges. I feel very fortunate to have such a professional and efficient service looking after my wife.

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Review from John J (Client) published on 24 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My plan covers 2 homecare visits daily for meals and visits fortnightly for apartment cleaning and to shops for special foodstuffs. Carers are asked to get into conversation with me and to assist with taking my dog out each time. Personal care is very seldom required, though this month I was taken to
the local hospital for urgent treatment. A watching brief is kept on security (falls etc). All carers are cheerful and cooperative if help is needed. I have said that "I don't know" against Value for Money, as this is irrelevant if you get the care you need in the village here.

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Review from Geoff H (Husband of Client) published on 23 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been receiving care from Audley Darley Dale for a number of years and I can honestly say that the care has been very good throughout. The care team has changed over the years but the care received has been acceptable and hopefully will continue. There is always someone available to speak
to if you have any concerns at any time. Would recommend Audley Care without a doubt.

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Review from D H (Godson of Client) published on 14 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Audley Care St Elphin's Park highly enough. The care, support and time given to us has been exceptional. The staff are kind, caring, and endlessly supportive. Their care has changed both our lives as I have cared for my godmother on my own for nearly 3 years. I can not thank them
enough.

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Review from Edwin S (Husband of Client) published on 15 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are always on time.
They are cheerful and pleasant.
They are all willing to do anything we need.
They are gentle in handling my very delicate wife.

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Review from F H (Client) published on 26 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a client of Audley Care for the last 3 months and I have received nothing but kindness, care, helpfulness and encouragement. I am very grateful.

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Review from L A (Client) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Audley carers to be efficient, caring and friendly and go out of their way to help with any problems I may have relating to my wellbeing. Their timekeeping is excellent too. The staff are friendly, efficient and eager to help, should I need it.

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Review from Monica S (Client) assisted by family/friend published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It would be better if the time was the same every day so you had a routine.
The carers are lovely, friendly and good at the job they do which can sometimes be very difficult. They go out of their way to offer help and advice which I appreciate and thank them for.

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Review from Grace W (Client) published on 31 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been with Audley for about five years and never had any problems. I get on well with all the carers. I'm treated with respect. Office staff are very pleasant.

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Review from Phyllis B (Client) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfied with all the help.

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Review from Patricia J (Client) published on 10 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers here are really good and considerate. The billing has not been good for the past five years. I hope it improves. I do not actually have "care" at the moment just as housekeepers. They "care" for me well. They are not trained as housekeepers, unfortunately.

Reply from Marie Kaye at Audley Care St Elphin's Park

Thank you for your review and for your comments and feedback. I will pass on your feedback to the Branch Manager who will be in contact will you


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Review from Joan C (Client) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything is straightforward. We find the carers are all very pleasant and helpful. Although visiting times cannot be always agreeable! We feel this is due mainly to staff shortages.

Reply from Marie Kaye at Audley Care St Elphin's Park

Thank you for your review we pride ourselves on giving good quality care. I will give your other comments to the branch manager who will be in touch with you. Thank you again for taking the time to review our service.


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Review from Rebecca D (Daughter-in-law of Client) published on 28 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend this agency. They have looked after my mother and sister-in-law for a couple of months now and have been marvellous. They have been able to increase visits at short notice after hospitalisation and are always pleasant and respectful. Thank you very much from a grateful family!

Reply from Marie Kaye at Audley Care St Elphin's Park

Thank you for your positive review, I will pass on your feedback to the team it is always so lovely to receive such good feedback our teams are committed to providing outstanding services to our customers.


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Current Review Score: 9.6 (9.572)

Overview of Review Score

The Review Score of 9.6 (9.572) out of 10 for Audley Care St Elphin's Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.972 for Audley Care St Elphin's Park is calculated as follows: ( (35 Excellents x 5) + (1 Goods x 4) ) ÷ 36 Ratings = 4.972

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Audley Care St Elphin's Park is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (1)

Samantha

Samantha Woodward

Job Title: Care Branch Manager

Joined: 2018

Over 10 years experience in social care, Level 5 Leadership & Management Health and Social Care.


Frequently Asked Questions about Audley Care St Elphin's Park

What Type of Services does Audley Care St Elphin's Park offer?

Audley Care St Elphin's Park offers Home Care.

How many Carers does Audley Care St Elphin's Park employ?

Audley Care St Elphin's Park employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Audley Care St Elphin's Park to verify any information. View our terms and conditions. Audley Care St Elphin's Park has an Enhanced Service – more info.