Audley Care St Elphin's Park

Dale Road South, Darley Dale, Matlock, DE4 2RH
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9.6 26 Reviews
  • Audley Care St Elphin's Park, Matlock
Audley Care St Elphin's Park provides personal care assistants who are highly skilled at the delivery of domestic or specialist care to the highest standards. Their care assistants can help with getting in and out of bed, dressing, bathing, preparing medication and continence care.

Audley Care St Elphin's Park can provide support with tasks such as cooking, laundry management and housework. Support can also be given when attending appointments, collecting prescriptions as well as home from hospital support.

Audley Care is registered with the Care Quality Commission (CQC), which means the care assistants that they provide are trained and vetted for quality and assurance.

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Care Provided by Audley Care St Elphin's Park

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sam Woodward (Branch Manager)

Funding & Fees Guide for Audley Care St Elphin's Park

  • Prices

  • Price ranges £23.75 - £32.30

  • Fees are dependent on services required, these can be discussed in more details at point of enquiry

Audley Care St Elphin's Park Reviews (26)

Total of 26, showing 21-26
9.6

Audley Care St Elphin's Park has a Review Score of 9.6 (9.572) out of 10, based on 6 reviews in the last 2 years. Over all time Audley Care St Elphin's Park has 26 reviews.

Overall Experience

  • 20
  • 6
  • 0
  • 0
  • 0

Date Published

26
1
1
6
20

Review from Vera P (Client) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with this company for at least six years and have found them very kind, helpful and satisfactory in every way. I've not need for furth remarks, all been said.

Reply from Marie Kaye at Audley Care St Elphin's Park

Thank you for your review, our care workers ethos is to provide an outstanding service to all our customers.


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Review from Diana C (Daughter of Client) published on 18 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Audley carers have exceeded our expectations in caring for my father - to allow him to stay independent at home. They have also helped out in an emergency with care when we have needed it - and also write up a good report of their visit - to enable us to see how our father is. Thank you Audley carers
for your kind, considerate and dignified help given.

Reply from Marie Kaye at Audley Care St Elphin's Park

Thank you for your positive review, I will pass on your comments to our team at St Elphin's. Our care workers always strive to give an outstanding service to our customers.


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Review from John B (Son of Client) published on 9 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Audley Care at St Elphins Park, have done a wonderful job helping my frail, elderly mother to stay in her much-loved home. My mother loves her carers and describes them as kind, helpful and compassionate. They are very reliable and reached her for care calls even in the dreadful snow we had last winter.
The carers often had to abandon their cars and walk to their clients. Recently my mum's fire alarm starting 'pinging' as the battery needed changing, they not only resolved the issue but arranged a safety call from the local fire brigade (which my mum loved!) The office team are helpful, flexible and responsive and have done all they can to meet my mum's timetabling wishes. We are very grateful and recommend them without hesitation.

Reply from Marie Kaye, Regional Care Operation Manager at Audley Care St Elphin's Park

Thank you for your positive review, we take great pride in the work our care workers do to deliver a outstanding service to our customers.


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Review from P S (Client) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Before I had my carers I was lonely and found it difficult to do some everyday shopping, helping me with any housework i.e changing duvet covers or anything that was heavy to be lifted. Mainly though it was seeing a friendly dace and knowing that they were coming regularly and would be there to help
me with whatever problems I had to face. Excellent.

Reply from Marie Kaye, Regional Care Operations Manager at Audley Care St Elphin's Park

Thank you for your positive review and comments. Audley Care takes great pride in being able to provide care of an excellent service to all its customers.


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Management

Treated with Dignity

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Review from R L (Wife of Client) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers have been excellent arriving on time except when the staff are depleted due to illness. They have been efficient, willing, courteous and friendly.

Reply from Marie Kaye, Regional Care Operations Manager at Audley Care St Elphin's Park

Thank you for your positive review and comments. Audley Care takes great pride in being able to provide care of an excellent service to all its customers.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Dorothy G (Wife of Client) published on 23 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care we receive is outstanding. My husbands care is very good all his needs are met to the highest standard and we start the day happy and a good relationship with our carer. The evenings are also excellent then my husband is settled into his bed clean and comfy for the night.

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Current Review Score: 9.6 (9.572)

Overview of Review Score

The Review Score of 9.6 (9.572) out of 10 for Audley Care St Elphin's Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.972 for Audley Care St Elphin's Park is calculated as follows: ( (35 Excellents x 5) + (1 Goods x 4) ) ÷ 36 Ratings = 4.972

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Audley Care St Elphin's Park is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (1)

Samantha

Samantha Woodward

Job Title: Care Branch Manager

Joined: 2018

Over 10 years experience in social care, Level 5 Leadership & Management Health and Social Care.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Audley Care St Elphin's Park to verify any information. View our terms and conditions. Audley Care St Elphin's Park has an Enhanced Service – more info.