Audley Care Willicombe Park

Audley Care Tunbridge Wells, Willicombe House, Willicombe Park, Tunbridge Wells TN2 3UU
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8.5 25 Reviews
  • Audley Care Willicombe Park, Tunbridge Wells
Audley Willicombe Management Ltd (Audley Care Willicombe Park) offers a domiciliary (home care) service based around the values of providing independence, dignity and respect.

The team's ethos is based upon exceptional customer care and service, prioritising independence, dignity and respect at all times, while being flexible to each situation. Audley Care services are recognised, registered and regularly audited by the Care Quality Commission (CQC).

They are on-call every minute of every day.

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Care Provided by Audley Care Willicombe Park

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Stephanie Hutchinson (Branch Manager)

Funding & Fees Guide for Audley Care Willicombe Park

  • Prices

  • Price ranges £24.75 - £33.55

  • Fees are dependent on services required, these can be discussed in more details at point of enquiry

Audley Care Willicombe Park Reviews (25)

Total of 25, showing 1-20
8.5

Audley Care Willicombe Park has a Review Score of 8.5 (8.500) out of 10, based on 3 reviews in the last 2 years. Over all time Audley Care Willicombe Park has 25 reviews.

Overall Experience

  • 21
  • 4
  • 0
  • 0
  • 0

Date Published

25
0
1
3
22

Review from Jane A (Client) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've been a client of Audley Care for 5 years. The service I've received has been great. I'm always put at ease when I call the office to check when staff are on their way or if I've had to report something. I've always informed the office for when I will be away on holiday if I'm due support for that
week, I feel I've always shown understanding if support cannot come due to an emergency or for any other reason why my support won't happen. The staff have always helped me with housekeeping and always listen to me if I feel I need to express concerns or to share what's on my mind.

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Review from C J (Client) assisted by family/friend published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with all the carers and staff. All problems are promptly dealt with. I feel comfortable and very well supported. Overall a very kind and professional service.

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Review from Sam P (Daughter of Client) published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have always been helpful, caring and friendly. Since Mum came out of hospital at the end of February with lots of medical issues, all the staff have been amazing with help, care and advice. We are very grateful to them all and the office/management staff too for helping us sort things out
for her.

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Review from MIchael W (Client) published on 1 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Audley Care for more than 3 years. During this time I have found the carers to be very professional and caring. My dignity has always been respected.

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Review from Jacqueline J (Daughter of Client) published on 1 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all for the wonderful care and support you are providing for my father (aged nearly 90). To quote my father he says to me every day you are brilliant. I think his comment says it all.

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Review from Peter R (Nephew of Client) published on 26 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Audley has done an amazing job supporting my elderly aunt on her return to her assisted living flat after an operation on a broken ankle. Not only are the carers lovely, but Audley has also been incredibly thoughtful about my aunt's needs while she is recovering. The Quality Care Supervisor even went
back to the local authority because she was worried my aunt was becoming socially isolated. She managed to arrange extra funds to help my aunt attend lunch with other residents and thus get out of her room and see other people. If that's not looking out for your clients' best interests, I don't know what is.

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Review from Linda P (Daughter of Client) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that are looking after my mum are extremely helpful and are very caring as she is very poorly. All of them look after her very well and with care in mind. They are all very friendly and do their job with a smile and laugh which takes the edge off a very stressful time. Wouldn't want any other
company as there is no fault with the carers.

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Review from Matthew C (Son of Client) published on 28 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company was suggested to me by my mother's GP. She is 93 and frail. They started to come in January 2020. When lockdown came and as mum was not spending her money on anything else, we increased this to daily visits. Their communication with me has been excellent but the care they have given mum
has been the highest standard. They were always going above and beyond. When I was finally able to visit again in July, I found mum and her home in excellent condition. She had formed strong bonds with the care team and the manager has been outstanding. After a fall in August, mum was in hospital and an Enablement Team have taken over her care to assess for Social Service support once more. I cannot wait until we can get Audley back in. Mum is still paying for Audley to come twice a week for housekeeping as the Enablement Team are only offering personal care. Quite simply: Audley Care does. They really do care and for the whole person.

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Review from E M (Client) published on 15 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good service.

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Review from M K (Daughter of Client) published on 19 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my experience with Audley Care. Big thanks goes to all the girls who are currently caring for my mother; they are all very supportive and caring. Any issues that have arisen have been dealt with quickly and efficiently.

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Review from P B (Daughter of Client) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, staff are caring and good at their job, treating Mum with compassion and dignity and working hard for their client's care.
Sometimes the bed is left unmade, which Mum and Dad can't sort out themselves. This may be because some carers are not used to making beds with sheets and blankets.
We have had to phone a few times to point out that Mum had not taken her medication and a few days in a row. This is supposed to be checked as part of her care plan.
Also, sometimes we have to phone to request earlier visit times as the rota creeps later and later, which means Mum is more likely to get herself dressed, washed and in the previous day's dirty padded pants. These are just niggles, however, overall we are very pleased with the care that staff provide.

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Review from J N (Client) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident-only since the 3rd of October - hardy time to write an accurate review, but I have had a warm welcome, and every effort has been made to help me settle in.

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Review from Simon A (Client) published on 19 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls that care for me are worth their weight in gold. There is nothing that is too much to ask of them........100% professional and 100% committed. In my opinion......OVERWORKED and UNDERPAID. Always a kind ear to your situation/predicament.

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Review from Paul G (Son of Client) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent friendly care at all times and in all circumstances.

Reply from Marie Kaye at Audley Care Willicombe Park

Thank you for your positive review we are always pleased to receive such positive feedback.
I will pass on your comments to our team who always strive to deliver outstanding care.


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Review from Terry W (Client) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They cannot pull out all the stops enough.

Reply from Marie Kaye at Audley Care Willicombe Park

Thank you for your review. It is always nice to receive such lovely feedback. I will pass this on to the team and the manager of the service. We pride ourselves on providing good quality care.


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Review from A M (Client) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely good Indian head massage, given by a very pleasant, caring young lady.

Reply from Marie Kaye, Regional Care Operations Manager at Audley Care Willicombe Park

Thank you for your positive response. It is important to Audley to know that the carers are providing the service and care that encompasses the complete Audley ethos.


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Review from Helen H (Daughter of Client) published on 22 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although there were a large number of women attending my father, they were all courteous and kind and respectful. They were appropriately chatty, and one, in particular, gave my father some home grown vegetables from her garden which were already prepared. (a Malaysian lady? - very kind).

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Review from Jeremy H (Son of Client) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Audley has provided a reliable and consistent service for the last 12 months. The care team are thoughtful and resourceful, using initiative to resolve problems when necessary. They contact other member s of the family when needed and show a very respectful and caring attitude.

Reply from Libby Webb, Regional Manager Care Operations at Audley Care Willicombe Park

Thank you for your positive review, Audley always strives to provide an excellent level of personalised care by putting the customer and their needs at the heart of everything they do for the customer and their families.


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Review from Alexander B (Son of Client) published on 22 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my visits, I have met a number of staff, managers, carers and bar/restaurant staff, who have all impressed me with their care and attention to my mother.

Reply from Libby Webb, Regional Manager Care Operations at Audley Care Willicombe Park

Thank you for your positive review. It is the aim of Audley that all our customers receive individual care and attention of the highest quality to meet all their needs.


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Review from J W (Son of Client) published on 27 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always on time, any rare occasion always kept informed.


All carers are lovely and get on with mum. Any problems are communicated so can be dealt with. Communication is superb unlike other firms had.


Really satisfied with care and carers.


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Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Audley Care Willicombe Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for Audley Care Willicombe Park is calculated as follows: ( (10 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 18 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Audley Care Willicombe Park is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (1)

Stephanie

Stephanie Hutchinson

Job Title: Care Branch Manager

Joined: 2013

I have 20 years of experience in the care sector. Qualified working towards Level 5 Leadership & Management Health and Social Care award.


Frequently Asked Questions about Audley Care Willicombe Park

What Type of Services does Audley Care Willicombe Park offer?

Audley Care Willicombe Park offers Home Care.

How many Carers does Audley Care Willicombe Park employ?

Audley Care Willicombe Park employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Audley Care Willicombe Park to verify any information. View our terms and conditions. Audley Care Willicombe Park has an Enhanced Service – more info.