Audley Care Willicombe Park

Audley Care Tunbridge Wells, Willicombe House, Willicombe Park, Tunbridge Wells TN2 3UU
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8.5 25 Reviews
  • Audley Care Willicombe Park, Tunbridge Wells
Audley Willicombe Management Ltd (Audley Care Willicombe Park) offers a domiciliary (home care) service based around the values of providing independence, dignity and respect.

The team's ethos is based upon exceptional customer care and service, prioritising independence, dignity and respect at all times, while being flexible to each situation. Audley Care services are recognised, registered and regularly audited by the Care Quality Commission (CQC).

They are on-call every minute of every day.

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Care Provided by Audley Care Willicombe Park

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Stephanie Hutchinson (Branch Manager)

Funding & Fees Guide for Audley Care Willicombe Park

  • Prices

  • Price ranges £24.75 - £33.55

  • Fees are dependent on services required, these can be discussed in more details at point of enquiry

Audley Care Willicombe Park Reviews (25)

Total of 25, showing 21-25
8.5

Audley Care Willicombe Park has a Review Score of 8.5 (8.500) out of 10, based on 3 reviews in the last 2 years. Over all time Audley Care Willicombe Park has 25 reviews.

Overall Experience

  • 21
  • 4
  • 0
  • 0
  • 0

Date Published

25
0
1
3
22

Review from Andrew P (Son of Client) published on 27 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We started using Audley Willicombe Mangement Ltd in early May of this year after we had been let down by another service provider. From the initial contact, through the first visit to set up a care plan the company has been very efficient and helpful. All the visiting carers have been lovely and have
treated my father with great care. The whole team have be3en excellent and I would recommend them to anyone in our position thanks a lot.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Paul M (Client) assisted by family/friend published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Audley to be extremely reliable and caring over the last 3-4years. I have recently increased the number of calls and they have been very accommodating and helpful. Importantly for me, they have an ample number of carers to cover my needs.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Keith S (Son of Client) published on 23 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent friendly supportive staff, willing to give support and advice. They give care with a smile and a chat putting the client at ease, treating them with dignity and looking after their needs.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Paul M (Son of Client) published on 6 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my mother's initial reservations of someone unknown coming into her house to assist with domestic and personal care, the staff assigned to my mother were very quick to put her at ease and to make her feel confident in their abilities and friendliness.
The staff were always polite, reliable and
friendly to her, and she very soon looked forward to their visits. She felt they had become more friends than carers which was reassuring to the family, and neighbours that she was getting first class care and attention.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Meg W (Daughter of Client) published on 20 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service is generally very good. The only slight complaint would be some of the time slots allocated for visits.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Audley Care Willicombe Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for Audley Care Willicombe Park is calculated as follows: ( (10 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 18 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Audley Care Willicombe Park is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (1)

Stephanie

Stephanie Hutchinson

Job Title: Care Branch Manager

Joined: 2013

I have 20 years of experience in the care sector. Qualified working towards Level 5 Leadership & Management Health and Social Care award.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Audley Care Willicombe Park to verify any information. View our terms and conditions. Audley Care Willicombe Park has an Enhanced Service – more info.