Baillieston Community Care

Parkhead Schoolhouse, 135 Westmuir Street, Parkhead, Glasgow G31 5EX
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8.7 8 Reviews
  • Baillieston Community Care, Glasgow
Baillieston Community Care Ltd is a registered charity and not-for-profit organisation founded in 1992. Since its inception, the charity has been providing person-focused services aimed at supporting individuals to remain independent in their own homes and their communities.

Current Services available are; Care at home, Dementia Short Breaks and a Dementia Day Service

Their core values of quality dignity and respect permeate everything that they do, ensuring people in the community can continue to lead fulfilling lives.

Care Provided by Baillieston Community Care

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Baillieston Community Care Ltd
  • Person in charge
  • David Reilly (Chief Executive officer)

Funding & Fees Guide for Baillieston Community Care

  • Prices
  • £18.50 per hour


Baillieston Community Care Reviews (8)

8.7

Baillieston Community Care has a Review Score of 8.7 (8.722) out of 10, based on 3 reviews in the last 2 years. Over all time Baillieston Community Care has 8 reviews.

Overall Experience

  • 4
  • 3
  • 1
  • 0
  • 0

Date Published

8
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3
5
Overall Experience  Overall Experience 4.0 out of 5

Despite the sometimes erratic change in personnel, the quality of service remains relatively high.

Reply from Connor McFarlane, Communications & Engagement Officer at Baillieston Community Care

We are sorry to hear that you are not pleased with any changes that are made sometimes. Please do not hesitate to give us a call if you ever wish to discuss this further. We are pleased to hear you are happy with the overall service.


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Overall Experience  Overall Experience 5.0 out of 5

The care I get is very good.

Reply from Connor McFarlane, Communications & Engagement Officer at Baillieston Community Care

Thank you for taking your time to leave a positive review. We are delighted to hear that you are pleased with the service.


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Overall Experience  Overall Experience 5.0 out of 5

We (my wife and I) are very happy with the service and care provided by Baillieston Community Care. The staff are kind and considerate of our needs and age and this helps us continue to live in our own home which is very important to us. We feel grateful and blessed to have Baillieston Community Care
helping to look after us on a daily basis. Thank you to everyone involved.

Reply from Connor McFarlane, Communications & Engagement Officer at Baillieston Community Care

Thank you for taking the time to provide us with such positive feedback. We are very pleased to hear that you and your wife are happy with the service you are currently receiving.


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Overall Experience  Overall Experience 5.0 out of 5

My mum receives support from the Baillieston Care Homecare team. She is fiercely independent and always reluctant to accept any help or support from anyone. Her carer/s have spent a lot of time building up rapport and gradually getting her to accept a bit of help. She now looks forward to her visits
and accepts the support, which is a great comfort to me and my family. The communication is excellent and the carer is so kind and person-centred.

Reply from Connor McFarlane, Communications & Engagement Officer at Baillieston Community Care

Thank you for taking the time to provide us with such positive feedback. We are very pleased to hear that you and your mum are happy with the service she is receiving. We will pass this feedback on to your mum's carers.


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Overall Experience  Overall Experience 5.0 out of 5

Everything was going well up to mid-January after we had a change of carers nearly every day and no one contacted me to tell me what was happening. I was told that somebody would contact me and I never received notice of any change.

Reply from Connor McFarlane, Communications & Engagement Officer at Baillieston Community Care

Thank you for taking the time to provide us with feedback. We are disappointed to hear that you were not informed of any changes. We have passed this on to the relevant staff.


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Overall Experience  Overall Experience 4.0 out of 5

The service is mainly of a good standard. Some care assistants are excellent, others less so. It's not always easy to make contact with management. On the whole-good service.

Reply from Connor McFarlane, Communications & Engagement Officer at Baillieston Community Care

Thank you for taking the time to provide us with feedback. Regarding the contact with management, we have passed this matter on to the Chief Executive.


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Overall Experience  Overall Experience 4.0 out of 5

I've been sent mostly young girls which makes the conversation difficult. Some of the support is good at doing wee jobs like changing my bed. At times sit on their phones.

Reply from Connor McFarlane, Communications & Engagement Officer at Baillieston Community Care

Thank you very much for taking the time to provide us with feedback. We will pass this on to the relevant staff.


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Overall Experience  Overall Experience 3.0 out of 5

I have been a client with Baillieston for a long time and for the past 6 months it has gone downhill. It’s sad but true, I feel management does not involve you in any decisions made. I do know sometimes it’s about privacy and confidentiality but I feel we should be told some of the things that are going
on that concern us in our day to day living, like changes to rotas. Sometimes I don’t know who’s coming to my door and changes on the run at night. I wasn’t told by management that two of my carers were getting changed. That is a big thing on my part, the office can’t cope very well with call offs from staff and it’s myself as a client that suffers. My care staff are brilliant, they come in and do their job, even during covid they were amazing, it’s the office staff and management that are hard to cope with. I myself know how hard it is to work in an office as I have done office work for a long time but they were carers before they worked in the office. They need proper office staff.

Reply from Connor McFarlane, Communications & Engagement Officer at Baillieston Community Care

Thank you for taking the time to provide us with feedback on the service that you are currently receiving. We are disappointed to hear these concerns and your feedback has been passed on to the appropriate staff. Arrangements will be made to follow this matter up.


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Current Review Score: 8.7 (8.722)

Overview of Review Score

The Review Score of 8.7 (8.722) out of 10 for Baillieston Community Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.722 for Baillieston Community Care is calculated as follows: ( (15 Excellents x 5) + (2 Goods x 4) + (1 Poors x 2) ) ÷ 18 Ratings = 4.722

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Baillieston Community Care is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 27 Mar 2023

How well do we support people's wellbeing? Good

(4)

How good is our leadership? Good

(4)

How good is our staff team? Good

(4)

How good is our setting? Not Assessed

(0)

How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (13)

David

David Reilly

Job Title: Chief Executive Officer

Joined: 2005

David is the Chief Executive Officer of Baillieston Community Care, and oversees the day to day operations of the organisation and is fully responsible for all aspects of service delivery and leadership of staff. Reporting to the Board of Directors, and as part of the senior management team, David is jointly responsible for contributing towards the achievement of the organisation’s strategic and operational targets and overall business aims.


David’s career in health and social care spans over twenty five years. Starting out as a care assistant in a nursing home, he rapidly progressed through various supervisory roles, to management level with one of the largest care home operators in the UK. His experience also includes working for a National Nursing Recruitment agency as Business Centre Manager.


It was in 2005 that David joined Baillieston Community Care as a Care Manager, where he spent the next few years working hard to develop the organisation and in 2009 he became their Operations Director where today he continues to provide services to meet the needs and expectations of their vast and varied client group. In July 2017 David was promoted to his current role as Chief Executive Officer.


Outwith Baillieston Community Care, David is part of Scottish Care’s Executive Board and is also a Trustee of Geeza Break, Glasgow.


Lorna

Lorna Harrison

Job Title: Service Manager

Joined: 2015

Lorna is the Home Care Manager at Baillieston Community Care, and joined the team in March 2015. Lorna is fully responsible for overseeing the quality of care provision and service delivery of the home care service. Lorna is in regular contact with service users and staff and reports directly to the Chief Executive of the organisation.


Lorna’s history in Social Care spans 14 years, starting as a support worker to adults and children with learning and physical disabilities. At her previous employment she gained an SVQ level 3 in Health & Social Care. Since joining Baillieston Community Care, Lorna has completed a specialised course in Dementia Training which is City & Guilds accredited with Stirling University, and is currently one of our Moving and Handling Assessors that delivers training to Home Support Workers. Lorna has recently taken part in a project with Scottish Care and The Prince and Princess of Wales Hospice to gain knowledge of end of life care, and care planning.


Lorna came to the organisation initially as a Team leader, then covered a secondment as Home Care Supervisor and most recently has been promoted to Home Care Manager. Lorna is looking forward to continuing learning, gaining qualifications and growing with the organisation.


Alison

Alison Edgar

Job Title: Learning & Development Manager

Joined: 2015

Alison is the Learning & Development Manager at Baillieston Community Care. Starting her career as a legal secretary then insurance background, Alison decided on a career change in 2003.


Alison has worked in the social care sector for over 15 years, starting as a Support Assistant in 2003 with a Homeless service supporting adults to move to a permanent home from a hostel and temporary tenancy situation, gained experience and promotion to support worker then care coordinator. She gained her SVQ 3 in health & social care and SVQ 4 care management by 2008.


Alison has worked in various services – learning disability, addictions, elderly, and mental health- 2008 to 2015.


Alison Joined Baillieston Community Care as a home support worker in July 2015, then acting team leader post to cover sickness, and then became permanent Team Leader. In September 2018 Alison was promoted to Learning & Development Officer and has overall responsibility for the training needs of our workforce.


Alison was promoted to Learning Development Manager in December 2019 and continues to train and develop our workforce.


Scottish Care Winner - The Learner Award - October 2020
Completed SVQ4 Learning & Development Award - November 2020


Angela

Angela Williams

Job Title: Finance Manager

Joined: 2008

Angela’s position with Baillieston Community Care is Finance Manager. She has been a key member of the finance team since 2008, and her main responsibilities under this “umbrella “ are all duties relating to the company payroll, producing clients invoices, and last but not least, suppliers payments.


Angela more than anyone is aware of how the company has grown so quickly in such a short space of time, and both she and the operations manager were responsible for recognising the need for an increase in staff for the finance team, to absorb the impact of the extra work in the accounts department, thereby maintaining the streamlined processes in place.


Obviously, as the company changes, the personnel are required to adapt to these changes, and Angela has embraced the new systems, training and ever evolving procedures with genuine enthusiasm and is always up for a new challenge.


Leaving the “technical“ side of the job for a moment another major strength in Angela’s character is her sympathetic nature and she will pull out all the stops to help anyone, no matter what the circumstance. It’s always good to have that attribute naturally as no amount of training can teach that, and whilst Angela always speaks so highly of the organisation, they reciprocate the compliment.


This is why Baillieston Community Care is optimistic for the future because we not only have to staff with the necessary aptitude, we have personnel with an attitude second to none.


Marian

Marian Taggart

Job Title: Administrator

Joined: 2014

Marian’s position at Baillieston Community Care is as Administrator a role she thoroughly enjoys, she has held this position since summer 2014 and will be your first point of contact either by telephone or in person.


Marian has almost 40 year’s admin experience and has worked in various industries including construction, civil engineering and retail.


Catherine

Catherine Main

Job Title: Care Supervisor

Joined: 2011

My name is Catherine Main and I have been working with Baillieston Community Care since 2009. I initially started with the organisation as a Home Support Worker, then Team Leader and now most recently I am one of the Care Supervisors.


I have completed my level 2 & 3 SVQ in Health and Social Care and most recently I have completed a Mental Health First Aid Course. I have many years of experience in offering support to my colleagues, service users and their families. I am looking forward to meeting our new service users and staff within my team!


Jade

Jade Brown

Job Title: Care Supervisor

Joined: 2005

My name is Jade Brown and I have worked for Baillieston Community Care since 2005. I started as a Home Support Worker and progressed through various roles before being promoted to Care Supervisor in 2021.


I have gained my SVQ 2 & 3 in Health and Social Care. I also have completed a course for Best Practice in Dementia Care with Stirling University, and most recently I have completed a 2 day Mental Health First Aid course. I lead Team Riverside, where I support staff and service users in the areas that I oversee.


Bernadette

Bernadette Devlin

Job Title: Care Supervisor

Joined: 2013

My name is Bernadette Devlin. I have worked for Baillieston Community Care since 2013, where I started as a Home Support Worker. I then became Team Leader and progressed through various roles before being promoted to Care Supervisor in 2021.


I gained my SVQ 3 at Baillieston Community Care and most recently I have completed a 2 day Mental Health First Aid Course. I have many years of experience in offering support to my colleagues, service users and their families.


Lorraine

Lorraine Kenny

Job Title: Senior Care Co-ordinator

Joined: 2008

Lorraine’s job is to provide a professional and responsible service to home care service users by effectively coordinating shifts and matching work to skilled staff, in addition to supporting the Home Care team and Operations Manager in running an effective and efficient service.


Lorraine joined Baillieston Community Care in January 2008 as a Home Support Worker and in January 2010 she was promoted to Team Leader and completed her SVQ 2 in Health & Social Care in 2011 she completed her SVQ 3 in Health & Social Care. Lorraine has also completed a specialised course in Dementia training which is City & Guilds accredited with Stirling University and in 2022, Lorraine was promoted to her current role as Senior Care Co-ordinator.


Stacey

Stacey Patrick

Job Title: Finance Officer

Joined: 2012

Stacey’s position is to provide a professional and responsible service to home care service users by effectively coordinating shifts and matching work to skilled staff, in addition to supporting the Home Care team and the Chief Executive in running an effective and efficient home care service.


Stacey joined Baillieston Community Care in July 2012 as a Home Support Worker and in October 2015 was promoted to Team Leader. Stacey has completed her SVQ 2 & 3 in Health & Social Care, and In March 2016 was promoted to her current role as Care Co-ordinator.


Michelle

Michelle Davidson

Job Title: Care Co-ordinator

Joined: 2013

Hi, my name is Michelle Davidson, I am one of three Care Co-ordinators at Baillieston Community Care. I worked as a Home Support Worker since joining the organisation in February 2013, and in 2019 became part of the office team.


Since joining Baillieston Community Care I have achieved my SVQ 2 and 3 in Health and Social Care. Part of my role is to professionally respond to referrals that come through the office and ensure this is passed on to the senior management team. I also manage the allocation of care hours, ensuring both Service Users and staff bookings are allocated and covered each week. I work in Team Buchanan, which is supervised by Bernadette Devlin.


Frances

Frances McArthur

Job Title: Compliance Officer

Joined: 2006

Frances is one of three Day Care Officers based at Bealach House Day Centre which is a service for adults aged 65 and over who have been diagnosed with mild to moderate dementia.


She is keyworker to a number of service users and is responsible for compiling their care plans, reviews, progress reports and life stories. To assist her in doing this she works closely with the service user’s families and liaises with other agencies. Frances supports clients through various activities and outings, encouraging them to remain as independent as they possibly can. She is also responsible for Fire Safety Documentation, facilitating the Client Committee and is a relief minibus driver at Bealach House.


Frances began her career with Baillieston Community Care in February 2006 after employing them to care for her late husband who had dementia, firstly as a Home Support Worker then joined the team at Bealach House in December of that year. She has a passion for dementia which shows in her work ethic. Since then she has gained SVQ level 3 in Health and Social Care, HNC module in dementia, Best Practice in Dementia, from Stirling University, which is City and Guilds accredited and is also one of two Dementia Facilitators for the company also gained at Stirling University. She is also Midas trained for driving the mini bus.


Connor

Connor McFarlane

Job Title: Communications & Engagement Officer

Joined: 2021

My name is Connor McFarlane and I am the Communications and Engagement Officer here at Baillieston Community Care. I joined the organisation in early September 2021 and I have loved every second of it!


My duties as Communications and Engagement Officer include taking charge of the organisation's social media channels and creating fresh daily content, working on the organisation's newsletters, marketing, advertising, event planning and many other things. I have worked with computers most of my life and I have previously studied Computing with Digital Media which has allowed me to apply my experience here at Baillieston Community Care.


My job role is a very exciting opportunity and I am very grateful to be given the chance to fulfil these duties.


Frequently Asked Questions about Baillieston Community Care

What Type of Services does Baillieston Community Care offer?

Baillieston Community Care offers Home Care.

How many Carers does Baillieston Community Care employ?

Baillieston Community Care employs 120 carers.