Beacon Homecare Services LTD

Unit 36A, Gilwilly Road, Gilwilly Industrial Estate, Penrith CA11 9BF
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6 Reviews
  • Beacon Homecare Services LTD, Penrith
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Care Provided by Beacon Homecare Services LTD

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Susan Potter (Manager)
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Beacon Homecare Services LTD Reviews (6)

Over all time Beacon Homecare Services LTD has 6 reviews.

Overall Experience

  • 2
  • 3
  • 0
  • 0
  • 1

Date Published

6
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6

Review from Michael C (Client) published on 7 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This has been a traumatic experience for me - after a life of good health I am now very restricted and this situation is likely to get worse. My carers have been wonderful throughout. Within their scope, nothing has been too much trouble and their kind words throughout have helped one enormously. In
many ways, they have all been a godsend - it is even more important as my health situation deteriorates.

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Value for Money

Review from B P (Husband of Client) published on 14 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers have their own individual traits but have one thing in common, which is to treat my wife who has PsP with respect and compassion. Unable to react, and comply with their requests she is very slow in mind and mobility so patience and understanding has always been foremost whilst carrying
out their caring duties.

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Review from Victoria M (Granddaughter of Client) published on 4 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care staff for grandad are really great but had to make a few complaints but Beacon management dealt with it quite quickly. Happy with the way they stick with grandad's routine and encourage him and solve any issues with mobility very quickly.
Two carers are absolutely brilliant with grandad and I
feel really reassured he has those two looking after him.

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Review from M S (Mother of Client) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Experience very good. Looked after with care and dignity.
Staff always try to be on time. Always leave premises in good order. Well dressed, clean and tidy appearance.
Appreciate all the hard work they do for society. Couldn't manage without them.

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Review from Mark W (Relative of Client) published on 28 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At a difficult time, the staff and management at Beacon Homecare showed care and compassion. Nothing was too much trouble. It was like having an extended family help us. Thank you for everything you did.

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Review from Mr D (Nephew of Client) published on 7 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Despite setting up very clear goals around cognition, socialising, support to use the microwave etc for my aunty, these were rarely met. Contact with the agency was difficult, and they never attempted to discuss issues or challenges. Carers were meant to visit for 30 minutes 6x per week and 60 minutes
1x per week. On average, they spend between 10-15 minutes. When we complained, the agency discharged my aunty, leaving us with 2 weeks notice to find another agency. I would not recommend this agency.

Reply from Julie Coupe at Beacon Homecare Services LTD

It is rare, in fact, it is unknown for us to receive such poor feedback. The wishes of the family were met and when concerns were raised we openly offered a meeting to rectify any issues. Invitations to our office were given for family members to see our policies and procedures and to give an understanding of the rules and requirements we must adhere to. As for leaving a call early, our staff members cannot be subjected to cigarette smoke during a call. The person in question had been politely asked to refrain from smoking whilst staff were present, but refused. For the good of our staff, the service user and to maintain professionalism it was best to cease the agreement.


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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Beacon Homecare Services LTD

What Type of Services does Beacon Homecare Services LTD offer?

Beacon Homecare Services LTD offers Home Care.

How many Carers does Beacon Homecare Services LTD employ?

Beacon Homecare Services LTD employs 42 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Beacon Homecare Services LTD to verify any information. View our terms and conditions. Beacon Homecare Services LTD has a Basic Service – more info.