Betamindes Ltd

1A Rope Lane, Wistaston, Cheshire, Crewe CW2 6RB
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9.8 74 Reviews
  • Betamindes Ltd, Crewe
At Betamindes, staff are fully committed to supporting your independence, whether in your own home, out and about or here at the Day Centre.

It is committed to providing the highest quality care service throughout the Cheshire area including Nantwich, Crewe, Shavington, Wistaston, Wybunbury, Haslington and Sandbach.

The services include the provision of community home care and respite care services facilitated in the day centre.

At Betamindes, staff work collaboratively with other health providers to deliver a person-centred, holistic service to the individuals supported.

The CQC inspection in 2019 rated Betamindes as Good overall and they are constantly striving to improve. Staff actively encourage feedback from all the stakeholders involved in the delivery of support services and endeavour to provide a reactive response as part of their promise.

Staff know that the transition from living independently to requiring support can be overwhelming. Staff are here to offer expertise and support throughout the journey and advocate working in the best interests of those who use the services.

The Betamindes culture promotes richness, meaningfulness and engagement for those who are supported. Whether it be a shopping trip, a companionship visit in the home or a day spent with staff here in the day care centre, it is here every step of the way to empower and enable everyone to live the life of their choice.

Care Provided by Betamindes Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Betamindes Limited
  • Person in charge
  • Dawne Cowley (Registered Manager)

Funding & Fees Guide for Betamindes Ltd

  • Prices
  • Homecare fees start at £22.00
    Daycare fee £85.00


  • Our fees are individual to each person's needs and will be discussed in more detail during the assessment.


Total of 74, showing 1-20
9.8

Betamindes Ltd has a Review Score of 9.8 (9.779) out of 10, based on 13 reviews in the last 2 years. Over all time Betamindes Ltd has 74 reviews.

Overall Experience

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  • 11
  • 3
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Date Published

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61
Overall Experience  Overall Experience 5.0 out of 5

When Mum's needs changed suddenly, Betamindes were my first port of call because they had been recommended to us by a friend. Care was arranged quickly by the management team and the carers quickly became friends. They have always treated Mum with the ultimate care and respect as well as offering support
and a friendly ear to the rest of the family. Betamindes provides regular reviews to ensure we remain happy with the service and they also carry out frequent competency assessments so that the quality of care is maintained. We would definitely recommend Betamindes to others.

Reply from Ian Cowley, Director at Betamindes Ltd

Thank you for your very kind review, we, at Betamindes, always endeavour to deliver the right support and care needed.


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Overall Experience  Overall Experience 5.0 out of 5

Betamindes are generally receptive, listen to the client or client's representative concerns and when and where practicable, will action such concerns, including amendments to the client's care plan.
Whilst not perfect, improvements could be made - proactive communications, for example, Betamindes
are professional and adopt, through diligence, staff aptitude and conscientiously applied procedure, a good client relationship. Engendering a degree of trust, confidence and peace of mind.

Reply from Dawne Cowley, Registered Manager at Betamindes Ltd

Thank you so much for your honest review. At Betamindes, we pride ourselves at being responsive to the everchanging needs of our clients and their families.


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Overall Experience  Overall Experience 5.0 out of 5

Excellent service from Betamindes the staff are very friendly and helpful at the office and the ladies who come out to Mum are very caring towards Mum from washing Mum to getting her breakfast they are kind towards her and easy to talk to very pleased with the help we get and put my mind at rest when
I pop home for a few days.

Reply from Dawne Cowley, Registered Manager at Betamindes Ltd

Thank you so much for your lovely review. The whole team really appreciates when time is taken to give us a review for the recognition of the hard work and effort that each individual puts in to provide a service that meets our clients' and their families' needs.


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Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Caring staff, especially two carers in particular. No issues during care package. Very sorry it came to an end! (Not our choice.)

Reply from Fiona Small, Manager at Betamindes Ltd

We are so pleased that you have found our service not only excellent but also reassuring when looking after your mum. Your kind words really mean a lot to us as a team. It was a pleasure for our care team to support you and your mum. We have some lovely memories, and we enjoyed spending time with your mum. All the best!


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Overall Experience  Overall Experience 5.0 out of 5

The staff are incredibly kind and caring. When Mum comes home she is a different, more interactive person.

Reply from Fiona Small, Manager at Betamindes Ltd

Thank you so much for your 5-star review! Betamindes are always keen and want to promote independence and social interaction, and we are so pleased that we are able to support you all as a family. I will share your feedback with the team. Thanks again.


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Overall Experience  Overall Experience 5.0 out of 5

I am wife to my husband who used Betamindes from December 2022. He had a very good relationship with the carers and had chats that made him feel that they cared. They kept him clean and tidy, kept him feeling as though he was a human being and as his wife I would advise anybody to employ Betamindes
for safe care.

Reply from Fiona Small, Manager at Betamindes Ltd

We are humbled by your review. It is always nice to hear words like safe care particularly when looking after a loved one at home. It was our privilege to look after your husband and we thank you for your very kind words.


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Overall Experience  Overall Experience 5.0 out of 5

My partner arrives home happy and smiling "Yes I've had a good day and lovely food". All the staff are so kind to everyone.
With me not being at Betamindes, I have no idea what he is like whilst he's there but there seem to be no problems!

Reply from Fiona Small, Manager at Betamindes Ltd

It's lovely to get a review like this!! Thank you for sharing your thoughts, we're so grateful for your 5-star review. Everyone at Betamindes strives to provide an excellent experience for everyone. Your partner is an absolute diamond!


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Overall Experience  Overall Experience 4.0 out of 5

Two members of staff made themselves available when we were first considering Betaminde's care for Dad and in subsequent calls. They demonstrated compassion and experience in dementia care. Another member of staff was very helpful in the transition to full-time residential care. Dad seems to have been
well looked after, but more frequent updates and contact with the carers would have been welcome.

Reply from Fiona Small, Manager at Betamindes Ltd

Thank you for sharing your experience with us. We set a high standard for ourselves and although we're so sorry to hear that your interaction with our carers was not met, we always aim to deliver a transparent service with access to carer notes, and meetings which we held regularly with you in the very short time we were able to take care of your dad. The team, as a whole, will be happy to know that you felt we always had your dad's best interests and support that was needed whilst in our care.


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Overall Experience  Overall Experience 5.0 out of 5

The staff and carers at Betamindes have always and continue to, provide excellent support for my dad. The carers I have personally interacted with have always been professional in their approach and very reliable.

Reply from Fiona Small, Manager at Betamindes Ltd

Thank you for your review which we will share with the team. We're really pleased that you and your dad feel supported by our care team. We work exceptionally hard to ensure we deliver the best quality care. Your dad is such a lovely gentleman, it's an absolute pleasure being able to support your dad in continuing to live independently in his own home. Thanks again.


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Overall Experience  Overall Experience 5.0 out of 5

I am so very proud and happy that Mum receives the best of care from a dedicated trustworthy and genuinely happy staff that are Betamindes. Thank you for everything you do.
Nothing is too much trouble as they encourage support and give confidence to Mum and others and always with a warm smile.
Equally,
the channel of communication is excellent with the family regarding any correspondence and events either on a one-to-one basis or through other methods.
Safety and meeting the needs of all is absolutely at the top of their priorities which gives the family great peace of mind and total reassurance.
They offer such a wide, interesting and varied day with wonderful guests including dog therapy, musicians, art and craft, the church and so much more.
The diligent service that is provided including wonderful lunches well one could not ask for anything more.
Best of luck in your continued success and kind regards to all your amazing staff.

Reply from Fiona Small, Manager at Betamindes Ltd

Thank you for the time you have taken to leave us this review. We continue to strive to provide an outstanding service and to listen to your needs. It's always important to not become complacent and we'll do everything in our power to ensure your mum's wellbeing and all our clients. All our staff go out of their way and are on the frontline during such difficult times of social care. It would not be possible without our selfless care team doing such a wonderful job.


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Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff highly enough. They are caring, friendly and helpful to all. Betamindes provide a safe and happy environment for vulnerable people. I have complete peace of mind while my wife is in their care.

Reply from Fiona Small, Manager at Betamindes Ltd

Thank you for your kind words. Your feedback is very much appreciated by all the team at Betamindes and we are privileged to care for your wife.


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Overall Experience  Overall Experience 5.0 out of 5

My husband was very resistant to the thought of daycare. At the end of his first visit, he came back full of enthusiasm. The staff were all 'lovely' and he had met with 2 other engineers and they had been swapping life stories over a game of dominoes.
Sometimes he was happy just to sit and read a
book, but he was always safe and well looked after, and every time he went, he came back with his spirits lifted. Cannot thank the daycare team enough.

Reply from Dawne Cowley, Registered Manager at Betamindes Ltd

Thank you so much for the lovely review which in a few lines sums up beautifully the results of spending time with us.


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Overall Experience  Overall Experience 4.0 out of 5

Mum was very happy with her carers and grew very fond of them. She appreciated everything they do for her, especially her regular afternoon/evening carer who had the bedroom routine off to a fine art. As I live 80 miles away and this always gives me peace of mind. The carer's online visit reports were
also invaluable.

Reply from Fiona Small, Manager at Betamindes Ltd

Thank you Andrew for taking the time to write us a review and for your kind words and honesty about the quality of care your mum received from our care team. The staff have welcomed your comments and are happy that they were all able to contribute to your mum's care at home. It is always good to get some positive feedback too about the transparency of the online notes that you were able to access, especially living so far away. These help families so much in being able to see all their loved one's visits in real-time.
Your mum was very well-loved and is very much missed by us all.


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Overall Experience  Overall Experience 5.0 out of 5

We would like to thank all the staff who have helped and supported our mother over the last 18 months. They have been at all times professional, considerate and caring. Our mother enjoyed her time here and we would recommend it to anyone considering this service as an option. Many thanks.

Reply from Fiona Small, Manager at Betamindes Ltd

Thank you so much for leaving us a 5-star review and your very kind recommendation. We are pleased to hear Mum developed a good relationship with Betamindes staff and carers within Daycare and that we were able to provide support that you and your mum needed. We will pass on your lovely feedback to our team.


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Overall Experience  Overall Experience 5.0 out of 5

Betamindes was recommended to me.
It is excellent, the staff and everyone are very caring.
Very pleased.

Reply from Fiona Small, Manager at Betamindes Ltd

Thank you for your kind review! And wonderful to hear we were recommended too. Many thanks.


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Overall Experience  Overall Experience 4.0 out of 5

Betamindes was a lifesaver for me. My husband was well looked after and enjoyed going. The staff were kind and friendly. He has a good experience there.

Reply from Fiona Small, Manager at Betamindes Ltd

So happy to hear how pleased you are, and thank you for your lovely kind words.


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Overall Experience  Overall Experience 3.0 out of 5

Companionship and friends.

Reply from Fiona Small, Manager at Betamindes Ltd

Thank you for taking the time to review our services.


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Overall Experience  Overall Experience 5.0 out of 5

Excellent care and good to have carers with dementia knowledge. I would recommend it to anyone.

Reply from Fiona Small, Manager at Betamindes Ltd

Thank you for your lovely feedback. We invest in our staff to ensure they have the knowledge and care to attend to our clients with Dementia.


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Overall Experience  Overall Experience 5.0 out of 5

My wife has been a client for over ten years, at first in daycare when I felt I could leave her with confidence. As the Alzheimer's progressed, the daycare became impractical, and we switched to care in our own home. I was my wife's sole carer but looked forward to the hour or so given each week by
Betamindes, again, I could leave her with confidence, and for the last few years, generally has the same carer each week, which gave consistency.

Reply from Dawne Cowley, Registered Manager at Betamindes Ltd

Thank you for your review.
It was a total pleasure to be involved in supporting your wife and yourself over the years and being able to provide a seamless service that met both of your changing needs as required.


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Overall Experience  Overall Experience 5.0 out of 5

Excellent care and support over the past couple of weeks. Professional service.

Reply from Fiona Small, Manager at Betamindes Ltd

We all adore your dad. He is almost part of the 100-year club! Always singing, smiling and engaging with everyone here. Thank you for taking the time to do a review.


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Current Review Score: 9.8 (9.779)

Overview of Review Score

The Review Score of 9.8 (9.779) out of 10 for Betamindes Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.779 for Betamindes Ltd is calculated as follows: ( (62 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 77 Ratings = 4.779

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Betamindes Ltd is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Sep 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (6)

Ian

Ian Cowley

Job Title: Managing Director

Joined: 2005

Ian is from the local area and has been in business since the age of 23. He ran a successful joinery/carpentry business for 25 years before setting up Betamindes in 2005 with his wife Dawne. Ian has a personal interest and experience of looking after family members with different types of dementia and has used this extensive knowledge to create the quality service provided today.


‘On setting up Betamindes we had a very clear picture of the future, “our vision”. Today we are determined to stick to our principles and believe that everyone is entitled to the care package of their choice and Betamindes will be there to support our clients to make the process as seamless as possible’


Dawne

Dawne Cowley

Job Title: Registered Manager

Joined: 2005

Dawne worked within the NHS as a Registered Mental Nurse from 1985 – 2006, gaining vast knowledge and experience in the psychiatric arena before moving specifically into Dementia care in the late 1990s.


Dawne set up and managed day care centres in joint ventures with the NHS and Social Services in the West Midlands and South Cheshire area before launching Betamindes in 2005 as a family run business in her local area of Wistaston.


‘We endeavour to ensure that our passion for an excellent quality service is entrenched in our organisational culture. We advocate bringing our passion and understanding to meet each person’s needs’


Annette

Annette McDougall

Job Title: Operations Manager

Joined: 2023

I have worked within the Care industry for over 20 years starting as a care worker for several years and working my way up the managerial ladder to a Registered Care Manager's role.


My passion for care began at a young age when, unfortunately, my late Grandma fell ill with Dementia, and she had to move in with my parents and me. I started to care for her while both my parents went out to work. I soon realised that the passion I had for care would turn out to be a profession.


Throughout my caring profession, I have worked with clients with Challenging Behaviour, Learning Disabilities, Dementia, and Mental Health not just within the community but also within a residential setting.


Since becoming a Registered Manager in 2014, I have managed to win the Registered Managers award for the Northwest at the Great British Care Awards in 2016. I was honoured to also win the Registered Manager Award 2018 for the West Midlands and for Cheshire East with the Great British Care Awards which was a very proud achievement.


I enjoy Gardening and spending time with my family. I enjoy travelling and socializing with my friends. I also spend a lot of time with my Parents, we enjoy shopping and eating out together. I take them out at the weekend which keeps them active.


I have a dog called Milo who is only a puppy, so he keeps me on my toes.


Lauren

Lauren McDougall

Job Title: Care Administrator

Joined: 2024

I have worked within the care sector since leaving school, I started as a business administrator, in a domiciliary care company, making my way up to be the care coordinator. I have also worked within a dementia care home and a medical oxygen company, so I have a lot of knowledge in different areas of care which will be helpful in my role as Care Administrator. I take pride in my work and like to feel I am making a difference in someone’s life. I came into the care sector as this is something that I am passionate about. A care background is something that is in my family which led me to want to make a career in the care sector.
Outside of my working life, I enjoy spending time with friends and family, I love cooking, nail art and having a laugh with people and try to always look on the bright side of life.


Amanda

Amanda Dykes

Job Title: Care Field Supervisor

Joined: 2024

I grew up locally.


I have had a varied career so far in my working life. I started with being a supermarket manager for 10 years, then I enjoyed care work for a while, and then I became a fully qualified pharmacy dispenser.


I am now enjoying my new position with Betamindes as a Care Field Supervisor.


Outside of work, I have 3 children and a Grandaughter.


Family is very important to me and I recently relocated back to the Crewe area from Suffolk to be closer to my mum who needs support due to her having dementia.


I am very active and have done Taekwondo for 3 1/2 years and I am also a member of the GTUK England squad, most recently winning Gold medals in the European Championships in 2024.


I find doing Martial Arts gives me confidence and a determined mindset.


Claire

Claire Corbett

Job Title: Care Field Supervisor

Joined: 2024

I have been working in the care sector for over 4 years. Before that, I worked in Education.


I enjoy working in the care industry and I get a lot of job satisfaction out of knowing I can make a difference in someone's life and also play a small part in combating issues such as loneliness and
isolation.


Outside of work, I enjoy spending time with my family, my husband, children and grandchildren.
To relax I enjoy crafts such as knitting, crochet and art. However, I am always happiest when I am sitting on a beach in the sunshine.


Frequently Asked Questions about Betamindes Ltd

What Type of Services does Betamindes Ltd offer?

Betamindes Ltd offers Home Care.

How many Carers does Betamindes Ltd employ?

Betamindes Ltd employs 45 carers.