Nightingales Care

29 Aldwick Road, Bognor Regis PO21 2LN
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9.3 14 Reviews
  • Nightingales Care, Bognor Regis
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Care Provided by Nightingales Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • SG Care Ltd
  • Person in charge
  • Susan McIndoe (Manager)

Funding & Fees Guide for Nightingales Care

  • Prices

  • Care services range from £28.00 to £31.00 per hour

  • Personal assessments are undertaken to determine the level of care required.
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Nightingales Care Reviews (14)

9.3

Nightingales Care has a Review Score of 9.3 (9.275) out of 10, based on 7 reviews in the last 2 years. Over all time Nightingales Care has 14 reviews.

Overall Experience

  • 11
  • 3
  • 0
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Date Published

14
0
1
7
7

Review from D D (Daughter of Client) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was treated with great care and dignity throughout his years with Nightingales Care, and with his declining ability over the last few months, treated with great respect. During our daily evening phone calls he constantly kept me updated with the friendly conversations and also the menu of meals
eaten that day! And with my sometimes unannounced visits and stays, the carers were wonderful and included me in everything that was happening. Living so far away from him it was such a huge relief for me to know that there would always be someone that cared about/for him at the end of the phone if needed. I cannot thank the whole team enough for everything they did for Dad and also for keeping him informed of everything that was happening.

Reply from Sue Mcindoe, Directing Manager at Nightingales Care

Thank you so much for your kind words. It was an absolute honour to care for your Dad, our team were all so incredibly fond of him. He was an amazing man!


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Treated with Dignity

Value for Money

Review from Tina D (Daughter of Client) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late dad used Nightingale's for 7 years following a stroke that left him paralysed on his left side.
His care needs increased as his general health worsened, including even further reduced mobility, toileting challenges, and catheterisation.
The ladies at Nightingales never let him down. They
cared for Dad in a kind and compassionate way and kept us informed at all times.
When Dad was in and out of the hospital the care provision was adjusted seamlessly.
When Dad passed away at home on 8th February, Nightingales took care of the certification of death. At Dad's funeral on 1st March, there was an impressive attendance of carers from Nightingales because my dad was something of a favourite client amongst the carers.

Reply from Sue Mcindoe, Manager at Nightingales Care

It was an absolute honor and privilege to care for your Dad. He was a lovely man and so many of the team grew to be very fond of him.


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Review from J G (Wife of Client) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have had care from Nightingales for my husband for nearly six years. The agency have been absolutely wonderful for all this time even when short of staff on occasions.
When I am having a bad day looking after my husband, the girls support me as well, which is a great comfort.

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Treated with Dignity

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Review from N S (Sister of Client) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the whole, the majority of the care staff have been excellent. I am happy with the current care that is being provided for my sister. She enjoys her carer's visits. They do everything we need ie shopping, changing her bed linen and cleaning her feet.

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Review from E H (Daughter of Client) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m completely happy with the wonderful care given to my mother over the past 14 years after a very severe stroke. She has truly outstanding care.
We all live many miles from Mother, so it has been a huge comfort to my siblings and I to know that we can rely on their care and that she will be understood
and cared for to a very high standard by their hard-working team.
We cannot recommend them enough.

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Review from C G (Husband of Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Without exception, my wife has been looked after with care and affection for fourteen years and following two strokes during this period, (the first at the beginning of this time) is at least enjoying a measure of a decent life.

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Review from S M (Client) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with our care, happy with all carers. No complaints at all.

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Review from J M (Wife of Client) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care for my husband seems to be more than a year. It was to give me a break when it was no longer safe to leave my husband alone for risk of falls. A very good team of carers dealt with his personal care. It was great for me at first to have time to myself to go shopping, coffee and walk with my brother
along the prom. After a spell in hospital it was evident more visits every day were needed - three times daily with two carers.

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Review from J H (Client) assisted by family/friend published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole good.
One carer arrives late in the mornings each time and is not very "hands on". The evening carer sometimes comes a bit too early ie 7.15 pm.

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Review from Julie W (Daughter of Client) published on 5 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Nightingales have been extremely supportive over the last six years with their help and care of my mother and also her full-time carer husband. They were very accommodating with the time they called to get Mum washed and dressed. They were also very flexible when Dad changed his mind with
evening calls. I can't thank this care agency enough with putting my mind at ease that both parents were being looked after. Thank you.

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Review from A P (Daughter of Client) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I thought the care provided for my mother was excellent. My mother lived to 107 years and was bedridden. The carers were wonderful and gentle with her. I helped them with turning her and they became like friends for me. When my mother was awake and more alert, she would always thank them for coming.
I would definitely recommend Nightingales. The whole experience was very special.

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Review from S S (Daughter of Client) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the management team to all the carers, you have always been very caring, kind and very helpful not only to mum but to me as well, I couldn't have asked for more!

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Review from Roy C (Son of Client) published on 14 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If ever a company deserved recognition then Nightingales are top of the leader board. In the final 6 months of my mother's life aged 97 years and 9 months. This company surpassed all that I expected of them. Their punctuality was impeccable with a genuine honest love of their work. My mother adored
the staff that attended her, plus I dealt with the contractual and money issues of the agreement and had no bad issues with their office. I personally would thoroughly recommend Nightingales to anyone who wants to entrust their family to care.

Reply from Kez Mcindoe, HR at Nightingales Care

Thank you very much for your kind words, Roy. It was an absolute pleasure and privilege to look after your Mother.


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Review from Ann C (Daughter of Client) published on 22 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although mum did not have the services of Nightingale Care for very long, she looked forward to seeing the same carer for each visit. Her carer was very willing and in mum's words "I think I have a friend for life". Sadly she did not live long enough to get the full benefit of the visits which were
planned for the future.

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Current Review Score: 9.3 (9.275)

Overview of Review Score

The Review Score of 9.3 (9.275) out of 10 for Nightingales Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.575 for Nightingales Care is calculated as follows: ( (25 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 40 Ratings = 4.575

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nightingales Care is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Nightingales Care

What Type of Services does Nightingales Care offer?

Nightingales Care offers Home Care.

How many Carers does Nightingales Care employ?

Nightingales Care employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Nightingales Care to verify any information. View our terms and conditions. Nightingales Care has a Basic Service – more info.