Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire

Manor House, Lichfield Street, Tamworth B79 7QF
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9.4 29 Reviews
  • Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire, Tamworth
Bluebird Care Tamworth and Lichfield is a domiciliary care agency providing personal care to people living in their own homes.

People's care plans are personalised to reflect their personal preferences and choices. Staff use this information to engage with people to discuss topics or hobbies of interest to them.

Staff encourage people to be involved in their care planning and reviews. People are supported to express an opinion about the care provided and any improvements that could be made.

Staff review risk assessments and care plans following incidents to reduce the likelihood of any recurrence.

Before commencing work all new staff are thoroughly checked to make sure they are suitable to work with vulnerable people.

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Care Provided by Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Deborah Lahert (Registered Manager)

Funding & Fees Guide for Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire

  • Prices

  • Please contact us for details on fees
    We currently offer 30 minutes, 45 minutes and 60-minute visits as well as longer visits at a discounted rate. Please contact us for more information.


    Please contact us for more information on costs and times

Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire Reviews (29)

Total of 29, showing 1-20
9.4

Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire has a Review Score of 9.4 (9.393) out of 10, based on 9 reviews in the last 2 years. Over all time Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire has 29 reviews.

Overall Experience

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20

Review from Karen H (Daughter of Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebirds cared for my dad a few years ago and more recently my mum. The quality of the care has been wonderful. The carers have always been professional but very friendly and cheerful, providing companionship aswell as practical help which has been invaluable during difficult times for our family.
Communication has also been good and any queries have been answered quickly. It's been great to have access to the carers' notes from each visit through the portal. They have quite simply been a lifeline for our family.

Reply from Hannah Burgess, Marketing Executive at Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire

Thank you for your lovely words Karen, I will pass them on to our care team. We wish Mom all the best her new place.


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Review from Michelle J (Daughter of Client) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very very happy with the morning visits to my Mum to help her get ready for the day. All the ladies are lovely. My Mum is so grateful and really enjoys their company. It's such a relief for myself and my siblings as we don't live near.

Reply from Hannah Burgess, Marketing Executive at Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire

Thank you so much for your lovely review Michelle, I will pass on your kind words to our team!


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Review from E C (Son of Client) published on 12 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise and appreciation for Bluebird Care. They have been honest and committed, with a team that has shown compassion and empathy towards my mum, treating her with the care and respect that highlights the high standards that the company delivers in actions, not just hollow, salesmanship
words. The management has been very patient and understanding when finances were being sorted, indicating a company that is delivering with care being the driving force. I would recommend the company to anyone who wants the reassurance that their loved ones are in safe and trusting hands and the fact that my mum felt she was being supported by friends, not just carers, shows the person-centred approach practised by the team. I am indebted to the company for giving my mum the best care possible for her physical and mental well-being.

Reply from Hannah Burgess, Marketing Executive at Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire

Thank you so much for taking the time to leave us feedback. Thank you for your kind words, I will ensure they get passed on to our wonderful care team. Thanks again!


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Review from Marcus H (Son of Client) published on 10 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been incredibly impressed by the support my father and I have received from Bluebird Care. I live 200 miles away and to have someone who is so focused and attentive to my father’s care needs gives me such peace of mind. Nothing is too much trouble. The quality of communication is excellent and
it’s obvious that supporting vulnerable older adults is not just a job for staff - more their personal calling in life. I am very appreciative of the 5-star service my father is receiving. I believe the carer treats my father as he would his own. Truly amazing. I cannot thank Bluebird Care enough.

Reply from Hannah Burgess, Marketing Executive at Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire

What a lovely review. It's great to know how appreciated we are. I will pass on your kind words. Thanks again!


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Review from Ursula C (Sister-in-law of Client) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are friendly, knowledgable, and always make sure that the client has a visit that not just fulfills the care requirements but also a sociable time that is welcomed, a friendly face does the world of good.
Also, Bluebird always try and accommodate any change in circumstances and requirements
which is invaluable to know care can be provided when it is needed.
Finance and office staff are also great making sure all elements of the service are hassle free.
Thank you Bluebird - keep up the great work.

Reply from Hannah Burgess, Marketing Executive at Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire

Thank you so much for this amazing review. We are thrilled to continue to provide care and support to your family. I will pass on your lovely comments to all of the team.


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Review from D S (Son of Client) published on 2 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Came highly recommended and let us down at every opportunity, from not being able to gain access to the house through an unlocked door to missing out shower calls on 3 separate occasions, massively overpriced for the standard of care that is provided, would not recommend!

Reply from Deborah Lahert, Director at Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire

Hi D, thanks for taking the time to let us know about your experience. We are sorry this hasn’t met your expectations, this isn’t the service we aim to deliver. We would like to help further, please can you send me a direct message and I will contact you.


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Review from B S (Client) published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carer always wears uniform, is always smart and is always on time.
Nothing is too much trouble, always helpful and professional in their work.

Reply from Hannah Burgess, Marketing Executive at Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire

Thank you so much BS for your kind review. I will make sure to pass on your lovely comments to the Care team.


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Review from Sydney F (Wife of Client) assisted by family/friend published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional but also with the emphasis on care.

Reply from Hannah Burgess, Marketing Executive at Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire

Thank you so much for your kind words. It is lovely to receive nice feedback, and we will be sure to pass this on to our wonderful Care team.


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Review from I C (Client) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers who attend to me are very professional and interested in all patients they care for.

Reply from Hannah Burgess, Marketing Executive at Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire

Thank you for your great review. I will make sure I pass on these comments to our care team.


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Review from D M (Client) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A dependable, sympathetic and well-organised service provided with a smile. If Bluebird Care says it will do something it does! The quality of the carers provided is high and I would recommend Bluebird Care to any elderly people (in particular) requiring help and care.

Reply from Hannah Burgess, Marketing Executive at Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire

Thank you so much for your kind words DM. It is lovely to receive nice feedback, and we will be sure to pass this on to our wonderful Care team.


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Review from K M (Client) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All very satisfactory and no cause for complaint.

Reply from Hannah Burgess, Marketing Executive at Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire

Thank you so much for your review KM. We love to hear feedback from our customers.


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Review from Ennis C (Daughter of Client) published on 23 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, not had any concerns since staff started.
Obviously for myself no pressure.
Great communication as well.
I would recommend this agency to friends, family, etc.
They do things how I like it to be done for Mum as she has dementia.
Well done Bluebird.

Reply from Hannah Burgess, Marketing Executive at Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire

We love to hear great feedback like this so thank you! We are glad we are able to work alongside you to care for your Mum. I will pass on your kind words to the rest of the team. Thanks


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Review from M F (Wife of Client) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care service. Any concerns or alteration happily and readily addressed.

Reply from Hannah Burgess, Marketing Executive at Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire

Thank you for your review MF. I will pass your message on to our wonderful care team.


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Review from G W (Client) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have all treated me as though I was a member of their family and in fact, they seem like family to me now.
So many thanks Bluebird.

Reply from Hannah Burgess, Marketing Executive at Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire

Thank you for your kind words, we love that you feel part of our Bluebird Care family. I will pass your comments on to our wonderful Care team.


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Review from M P (Client) assisted by family/friend published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, I find the carers very helpful and friendly.

Reply from Martin Lahert, Director at Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire

Thank you, for your feedback and kind words about our wonderful carers and although it is disappointing to just get 3 and 4 stars in your review, we will see what we can do to work with you to get 5 stars on any future reviews you do for us.


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Review from Frank H (Husband of Client) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After my spell in hospital, we enlisted your company to ease my workload by providing care first thing in the morning. The carer tends to my wife (who is disabled) by giving her a body wash, hair washed, dress and the gives her breakfast. She will then perform other tasks as required with her time slot.
We find the carers are cheerful and happy, and we have no complaints whatsoever.

Reply from Martin Lahert, Director at Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire

Thank you for your kind words. it is a pleasure to be able to help and make life easier for you and your family.


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Review from Margaret K (Client) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire services many times since February 2013. I live alone and experience low blood pressure at times, so need assistance for many tasks. My Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire carer escorts me to all
medical appointments. We also go shopping for basic goods and anything else I may need. As well as this, my carer and I have long walks and talk all the time. All this removes most of the demands on my family.

Reply from Martin Lahert, Director at Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire

Thank you so much for your kind words. It is lovely to receive nice feedback, and we will be sure to pass this on to our wonderful Care team.


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Review from J B (Mother of Client) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers arrive on time and they assist with all daily tasks and go out when possible. All the carers are smartly dressed as there is no need for uniforms, they are all very respectful.

Reply from Hannah Burgess, Marketing Executive at Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire

Thank you for your kind words; I will pass them on to our care team.


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Review from Carole D (Client) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Changed to Bluebird Care Tamworth, when not satisfied with a previous company. During the time they have cared for me I have been treated with the greatest of respect and in a very caring manner. Nothing has been too much trouble from my personal needs or going to the shop. Everyone has been extremely
attentive, particularly my daily carer. Although expensive (which is the only reason I am having to cut back the service) I would have no hesitation in recommending them to other people.

Reply from Martin Lahert, Director at Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire

Thank you for these very kind and positive words we will pass your comments on to the care team. We do strive to be 5 stars so we would love to hear from you on how we can better our service to gain a 5-star review from you in future.


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Review from P H (Client) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Bluebird has been very good - only 2 'hiccups' with 2 people which was rapidly sorted by the staff at the office.
My carers have helped me with kindness and warmth through some very 'dark' times and given me hope and encouragement when I needed it. Also given me the strength to carry
on when life seemed very bleak. They have been supportive at all times and I have looked forward to their visits twice a day. Thank you, Bluebird.

Reply from Martin Lahert, Director at Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire

Thanks you very much PH for your kind words and we will pass your lovely comments on to our carers.
Thank you for giving us the opportunity to help you.


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Current Review Score: 9.4 (9.393)

Overview of Review Score

The Review Score of 9.4 (9.393) out of 10 for Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.593 for Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire is calculated as follows: ( (47 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 54 Ratings = 4.593

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Response by Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire to this inspection report

We are very pleased to have received a "GOOD" rating in all areas for our first CQC Instection


Awards / Recognitions (3)

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Meet the Team (4)

Deborah

Deborah Lahert

Job Title: Owner / Registered Manager

Joined: 2018

Bluebird Care Tamworth & Lichfield is led by Deborah Lahert.


In 2007, after having spent most of her career in customer service Deborah decided to be a part of the fulfilling care sector as she was passionate about supporting the care needs of the elderly.


Deborah was searching for a more rewarding role that she could demonstrate her passion and commitment to each and every day and that is exactly what she gets in her role as Registered Care Manager and owner of the business.


?Deborah feels blessed that she is able to be a part of a family at Bluebird Care that has the same values, vision and aspirations that match her own.
Furthermore, Deborah admires the founders of Bluebird care, who are an ‘ordinary couple’, dedicated to providing respect and dignity to the vulnerable people in our community, something Deborah can relate to. Deborah believes that these are the perfect foundations for care providers.


Martin

Martin Lahert

Job Title: Owner / Director

Joined: 2018

Martin Lahert along with his partner Deborah are the owners of Bluebird Care Tamworth & Lichfield.
Martin has worked in various commercial roles within large organisations and wanted a career that would allow him to put his business skill, experience and knowledge to good use by doing something that would positively impact on others’ lives and when an opportunity came up to purchase the Bluebird Care Tamworth & Lichfield business (where Martin has lived for over 25 years) he jumped at it and is pleased to say that he and Deborah have been the proud owners since June 2018 and look forward to making the business even greater than it is now.
We are passionate about quality, both in the building of a great team of Carers and delivering the best service to our customers. We would be delighted to hear from anyone who is seeking homecare for themselves, for a loved one, or simply like to talk to someone about the service we provide.


Tina

Tina Carter

Job Title: Care Manager

Joined: 2015

Tina Carter, our Care Manager, has worked for Bluebird Care Tamworth & Lichfield for over five years.


Tina enjoys working for Bluebird Care as we provide a very professional environment with a constant focus on delivering quality care and customer service.


Tina started with Bluebird Care as a care assistant and was promoted within a year to care co-ordinator.
In November 2017, Tina was promoted into the care manager position. Tina is a trainer in Medication Administration, Manual Handling, Basic Life Support, including CPR and Peg Feed. Tina believes home care is a fantastic and meaningful career, and is a prime example of the opportunities that exist at Bluebird Care and thoroughly enjoys working in the care industry.


Hannah

Hannah Burgess

Job Title: Marketing Executive

Joined: 2020

Hannah Burgess, our Marketing Executive, started with Bluebird Care in June 2020.


Hannah has previously worked in the Travel and Tourism industry since leaving college but has now decided to develop a rewarding career in the care industry. Hannah loves that with Bluebird Care people are able to remain independent and living in their own homes. Hannah feels lucky to have joined our great team to help promote and show the high quality of care we provide to the community.


Hannah can't wait to share all of the amazing work Bluebird Care Tamworth & Lichfield do for everyone to see.


Frequently Asked Questions about Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire

What Type of Services does Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire offer?

Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire offers Home Care.

How many Carers does Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire employ?

Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire to verify any information. View our terms and conditions. Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire has a Platinum Service – more info.