Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire

Manor House, Lichfield Street, Tamworth B79 7QF
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9.4 29 Reviews
  • Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire, Tamworth
Bluebird Care Tamworth and Lichfield is a domiciliary care agency providing personal care to people living in their own homes.

People's care plans are personalised to reflect their personal preferences and choices. Staff use this information to engage with people to discuss topics or hobbies of interest to them.

Staff encourage people to be involved in their care planning and reviews. People are supported to express an opinion about the care provided and any improvements that could be made.

Staff review risk assessments and care plans following incidents to reduce the likelihood of any recurrence.

Before commencing work all new staff are thoroughly checked to make sure they are suitable to work with vulnerable people.

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Care Provided by Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Deborah Lahert (Registered Manager)

Funding & Fees Guide for Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire

  • Prices

  • Please contact us for details on fees
    We currently offer 30 minutes, 45 minutes and 60-minute visits as well as longer visits at a discounted rate. Please contact us for more information.


    Please contact us for more information on costs and times

Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire Reviews (29)

Total of 29, showing 21-29
9.4

Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire has a Review Score of 9.4 (9.393) out of 10, based on 9 reviews in the last 2 years. Over all time Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire has 29 reviews.

Overall Experience

  • 24
  • 4
  • 0
  • 0
  • 1

Date Published

29
2
2
9
20

Review from Naomi H (Daughter of Client) published on 11 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We changed to Bluebird Care from a previous company and it was the best choice possible. Our carer is so friendly and kind to my dad. She helps to manage his dietary needs, medications and any other tasks to keep dad happy. The reassurance of the carer's visits is so valuable, just knowing daily needs
are met.

Reply from Martin Lahert, Director at Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire

Thank you, Naomi, for your kind words. It was a pleasure to help you and your family. We will be sure to pass on your comments onto our carers.


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Treated with Dignity

Value for Money

Review from Rachel E (Daughter of Client) published on 9 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care have been amazing. I could not have coped without their support and Mum and Dad love their carers, enjoy their company and appreciate all the carers' support. Their hard work has made it possible for Mum and Dad to continue living in their home. This would not have been possible without
Bluebird Care.

Reply from Hannah Burgess, Marketing Executive at Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire

Thank you for your kind words. It's great to know we have played such a big role in your parent's care. I will pass on your thanks and kind words to the whole care team.


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Treated with Dignity

Value for Money

Review from K W (Daughter of Client) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the day Mum came home from the hospital, the first care team were there within a few hours. The immediately made Mum fell happy with her decision to come home. The care they provided put her mind at ease. They were absolutely fantastic in their approach, very friendly and nothing was too much trouble.
They felt like family to us. Without them, we would not have been able to give Mum the care she needed. She called them her angels, and they truly were just that. Would highly recommend.

Reply from Martin Lahert, Director at Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire

Thank you for this lovely review. It is great to know that we helped in a small way to make your mum feel at ease at home. We will pass your kind words on to our care team.


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Treated with Dignity

Value for Money

Review from L G (Daughter-in-law of Client) published on 28 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your staff have been a godsend to my mother-in-law during the lockdown. Your more mature members of staff have been marvellous. They have assisted us as well as my mother-in-law. i.e. Telling us if there were problems. Thank you once again.

Reply from Martin Lahert, Director at Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire

Thank you Linda for your lovely review and kind words about our carers. They do appreciate hearing nice comments for the work they do so I will pass your comments on to them.


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Review from A C (Client) published on 18 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All go out of their way to help and they are cheerful so I feel much better when they have been.

Reply from Martin Lahert, Director at Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire

Thank you for your kind words and lovely review. It is a pleasure to be your chosen care provider.


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Review from Sharon S (Wife of Client) published on 19 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for this company. That includes carers and management. Nothing is too much trouble and many, many times they have gone above and beyond to help us. If there is any problem, they will phone us to let us know what is happening (though this is not very often). The carers have
arrived with masks, gloves, and aprons at all times. To be honest they have become an extension to our family.

Reply from Martin Lahert, Director at Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire

Thank you for your kind words Sharon. We all appreciate the feedback and glad we can help and make a difference to your daily life.
Regards


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Management

Treated with Dignity

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Review from J B (Client) published on 19 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that I received is outstanding. My needs are met, and my requirements have always been a priority. The management and carers go above and beyond the expectation I had when I decided to use Bluebird Care.

Reply from Martin Lahert, Director at Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire

Thank you for your very kind words J B. We all appreciate your feedback and are happy to help make things easier for you where we can.
Regards


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Management

Treated with Dignity

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Review from James R (Husband of Client) published on 19 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers really do care. Polite, helpful, courteous, and patient. Reliable, effective, compassionate, understanding and accommodating.

Reply from Martin Lahert, Director at Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire

James, thank you for your kind words and appreciation of our carers. We are glad we can help and make a difference.
Regards


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Management

Treated with Dignity

Value for Money

Review from E G (Daughter-in-law of Client) published on 27 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We called on Bluebird care when my mother in Law was due home following emergency respite care and a spell in hospital. Her health had declined quickly. She had been living independently. She was eventually diagnosed with Dementia Alzheimer's. Bluebird Care was very accommodating. They arranged an assessment
and care cover really quickly, so there was no gap in provision following the end of the NHS cover. All the carers and managers were friendly, approachable, communicative, and supportive. They greatly helped my Mother in Law and she enjoyed their company. We don't know what we would have done without them.

Reply from Martin Lahert, Director at Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire

Thank you for your kind words E G and we are glad that we could help your mother-in-law when she came back home.
Regards the Bluebird Care team


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Management

Treated with Dignity

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Current Review Score: 9.4 (9.393)

Overview of Review Score

The Review Score of 9.4 (9.393) out of 10 for Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.593 for Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire is calculated as follows: ( (47 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 54 Ratings = 4.593

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Response by Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire to this inspection report

We are very pleased to have received a "GOOD" rating in all areas for our first CQC Instection


Awards / Recognitions (3)

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Meet the Team (4)

Deborah

Deborah Lahert

Job Title: Owner / Registered Manager

Joined: 2018

Bluebird Care Tamworth & Lichfield is led by Deborah Lahert.


In 2007, after having spent most of her career in customer service Deborah decided to be a part of the fulfilling care sector as she was passionate about supporting the care needs of the elderly.


Deborah was searching for a more rewarding role that she could demonstrate her passion and commitment to each and every day and that is exactly what she gets in her role as Registered Care Manager and owner of the business.


?Deborah feels blessed that she is able to be a part of a family at Bluebird Care that has the same values, vision and aspirations that match her own.
Furthermore, Deborah admires the founders of Bluebird care, who are an ‘ordinary couple’, dedicated to providing respect and dignity to the vulnerable people in our community, something Deborah can relate to. Deborah believes that these are the perfect foundations for care providers.


Martin

Martin Lahert

Job Title: Owner / Director

Joined: 2018

Martin Lahert along with his partner Deborah are the owners of Bluebird Care Tamworth & Lichfield.
Martin has worked in various commercial roles within large organisations and wanted a career that would allow him to put his business skill, experience and knowledge to good use by doing something that would positively impact on others’ lives and when an opportunity came up to purchase the Bluebird Care Tamworth & Lichfield business (where Martin has lived for over 25 years) he jumped at it and is pleased to say that he and Deborah have been the proud owners since June 2018 and look forward to making the business even greater than it is now.
We are passionate about quality, both in the building of a great team of Carers and delivering the best service to our customers. We would be delighted to hear from anyone who is seeking homecare for themselves, for a loved one, or simply like to talk to someone about the service we provide.


Tina

Tina Carter

Job Title: Care Manager

Joined: 2015

Tina Carter, our Care Manager, has worked for Bluebird Care Tamworth & Lichfield for over five years.


Tina enjoys working for Bluebird Care as we provide a very professional environment with a constant focus on delivering quality care and customer service.


Tina started with Bluebird Care as a care assistant and was promoted within a year to care co-ordinator.
In November 2017, Tina was promoted into the care manager position. Tina is a trainer in Medication Administration, Manual Handling, Basic Life Support, including CPR and Peg Feed. Tina believes home care is a fantastic and meaningful career, and is a prime example of the opportunities that exist at Bluebird Care and thoroughly enjoys working in the care industry.


Hannah

Hannah Burgess

Job Title: Marketing Executive

Joined: 2020

Hannah Burgess, our Marketing Executive, started with Bluebird Care in June 2020.


Hannah has previously worked in the Travel and Tourism industry since leaving college but has now decided to develop a rewarding career in the care industry. Hannah loves that with Bluebird Care people are able to remain independent and living in their own homes. Hannah feels lucky to have joined our great team to help promote and show the high quality of care we provide to the community.


Hannah can't wait to share all of the amazing work Bluebird Care Tamworth & Lichfield do for everyone to see.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire to verify any information. View our terms and conditions. Bluebird Care Tamworth, Lichfield, Nuneaton & North Warwickshire has a Platinum Service – more info.