Bluebird Care Bournemouth & Poole

Suite 13 Branksome Park House, Branksome Business Park, Bourne Valley Road, Poole BH12 1ED
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9.5 31 Reviews
  • Bluebird Care Bournemouth & Poole, Poole
Bluebird Care Bournemouth & Poole is passionate about keeping their customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety.

Bluebird Care Bournemouth & Poole offers a full range of care services ranging from a 30-minute visit through to full Live-In care where a suitably matched care assistant lives in the customer’s home. As with all support that Bluebird Care provide, the Live-In care service is completely personalised to individual customers and provides the ultimate in safety and protection.   

With kindness and compassion, their highly trained and trusted team deliver bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keeps customers being themselves, doing the things they love, safe in the comfort of their own home.

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Care Provided by Bluebird Care Bournemouth & Poole

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Melanie Cohen (Company Director)

Funding & Fees Guide for Bluebird Care Bournemouth & Poole

  • Prices

  • Between 7am and 10pm, our minimum visit length is 30 minutes. Prices start from £30.85 per hour.

  • We also provide overnight, 24-hour and Live-In care services. Prices available on request as dependant on requirements.

Bluebird Care Bournemouth & Poole Reviews (31)

Total of 31, showing 1-20
9.5

Bluebird Care Bournemouth & Poole has a Review Score of 9.5 (9.544) out of 10, based on 15 reviews in the last 2 years. Over all time Bluebird Care Bournemouth & Poole has 31 reviews.

Overall Experience

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  • 10
  • 2
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Date Published

31
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5
15
16

Review from Jenny S (Client) assisted by family/friend published on 12 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Without exception, all the girls were extremely kind and caring. They were a great help to me and I couldn't have managed without them. A big thank you to each and every one of you - I really appreciated all your kindness.

Reply from Melanie Cohen, Director at Bluebird Care Bournemouth & Poole

Thank you for taking the time to review our service. I am delighted to hear what a big difference our wonderful team made for you, I know they will miss you very much. Wishing you the very best.


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Review from H H (Client) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first moment I came from a nursing home, well over a year ago, all members of staff were friendly, knowledgeable and well-trained in their professional duties. They come two at a time because of my needs, but they all work well together in teams.
I have been here well over a year and what
started as a team of carers has become a group of friends.

Reply from Melanie Cohen, Director at Bluebird Care Bournemouth & Poole

Thank you so much for taking the time to share your experience of our service. We are delighted that our support means so much to you and we look forward to continuing to be of service.


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Review from J H (Client) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care worker was very pleasant. She was willing to help but needed prompting to do things that needed doing, ie. vacuuming etc.

Reply from Melanie Cohen, Director at Bluebird Care Bournemouth & Poole

Many thanks for taking the time to review our service. We appreciate your feedback and use all customer comments to help us review and develop our staff training to ensure we deliver the highest quality of service.


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Review from Stella K (Client) assisted by family/friend published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I rang up to enquire to your initial visit to you guys visiting me in hospital and subsequent care, I've always been looked after well. Treated with respect and kindness and were sad to leave but influences dictated.
You have all excellent high standards and delightful staff. I had
my favourites.

Reply from Melanie Cohen, Director at Bluebird Care Bournemouth & Poole

Thank you so much for your kind words, we are delighted to have been of service and wish you the very best.


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Review from Brenda C (Client) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with Bluebird Care from day one. My problems were due to a fall at the end of January, rendering me with reduced independence but not needing extreme care and am now able to cope on my own, to the point there really isn't enough for the girls to do but it is actually sadness to
be parting company with the lovely young carers who have looked after me and will miss them.

Reply from Melanie Cohen, Director at Bluebird Care Bournemouth & Poole

Many thanks for taking the time to review our services, we were delighted to be of assistance. Wishing you all the best.


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Review from A W (Client) assisted by family/friend published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the level of care provided.

Reply from Melanie Cohen, Director at Bluebird Care Bournemouth & Poole

Thank you very much for taking the time to provide your feedback. It's really great to hear that you are happy with our services, and we look forward to continuing to provide you with the same high level of care and support.


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Review from Mary F (Client) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was very reassuring to see the carer in the morning, and she was efficient and kind.

Reply from Melanie Cohen, Director at Bluebird Care Bournemouth & Poole

Thank you so much for taking the time to review our services. Providing reassurance is a key part of our service, and we are delighted to have had the opportunity to make a positive difference for you.


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Review from Michael C (Son of Client) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thankfully we found Bluebird Care in time. From the start date to the final farewell, my mother found the ladies more like close friends that gave care. All my family thank the hard-work and dedication your team gave us.

Reply from Melanie Cohen, Director at Bluebird Care Bournemouth & Poole

Working in partnership with families to enable loved ones to stay in their own home is a privilege. Thank you so much for taking the time to review our services, your kind feedback means a lot to our team.


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Review from David H (Nephew of Client) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird was able to look after my aunt at very short notice. The service has always been excellent, but carers are variable - the best were caring, kind, sensible, fun and good company. The worst (very few) seemed to spend a lot of time on their phones or out. We'd rather the carers did not change
so rapidly.

Reply from Melanie Cohen, Director at Bluebird Care Bournemouth & Poole

Thank you for your feedback; we are really pleased to hear that you have always found our service excellent. We continually review our customer feedback to improve our service and have noted your constructive comments. Thank you again for choosing Bluebird Care; we wish you the very best for the future.


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Review from Nigel B (Son of Client) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As immediate family of the person who Bluebird have been providing care for, I would have no hesitation in recommending Bluebird Care to anyone like myself trying to set up a care plan for a loved one.
Both the care provided and the pleasant communications with both Bluebird Care and the admin staff
have been good positive experiences.

Reply from Melanie Cohen, Director at Bluebird Care Bournemouth & Poole

Thank you very much for your lovely comments. We always strive to deliver the very best care and support, working in partnership with family members. It means a lot to know that you would have no hesitation in recommending us.


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Review from Emma D (Daughter of Client) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so pleased with the care from Bluebird throughout 2023. Very professional and reliable carers and a great management team in place. A very thorough care plan was produced for Dad and this changed accordingly with the change in Dad's needs. It was great to be able to know that Dad was being well
cared for whilst I was living 100 miles away. Any potential problems/issues with Dad, his health, or his well-being were raised straight away and solutions found. Unfortunately, Dad was no longer able to stay in his home but we would thoroughly recommend Bluebird to anyone who was looking for a care agency in Bournemouth/Poole.

Reply from Melanie Cohen, Director at Bluebird Care Bournemouth & Poole

Thank you so much for taking the time to review our services, and for recommending us so highly. We were delighted to be of assistance and wish you and your dad the very best.


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Review from P S (Client) published on 18 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carers are professional, friendly, respectful, helpful and cheerful. They have all become friends.

Reply from Melanie Cohen, Director at Bluebird Care Bournemouth & Poole

Thank you so much for taking the time to review our services. We are really touched by your feedback and to know that our team members have made such a positive impact on you.


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Review from Sonia S (Client) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had homecare for the last 12 months and have found all the carers very kind, helpful, caring and friendly. I thank every one of them.

Reply from Melanie Cohen, Director at Bluebird Care Bournemouth & Poole

Thank you so much for taking the time to review our services. Your kind words mean a lot to our team and we are delighted that your experience of the care and support we provide is such a positive one.


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Review from H A (Client) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was pleased that Bluebird were able to come so speedily in the first place and as I improved after my fall, they were able to come earlier, gradually. I shall not hesitate to call upon your services again in future if required.

Reply from Melanie Cohen, Director at Bluebird Care Bournemouth & Poole

Many thanks for taking the time to review our services, we were delighted to be of assistance. Wishing you all the best.


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Review from C B (Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, especially with regard to the pandemic. Carers are very efficient, caring and friendly. Two people have told me that Bluebird Care is the best in town. I would like to thank you all very much indeed for your good service and exceptional kindness to me, thank you.

Reply from Melanie Cohen, Director at Bluebird Care Bournemouth & Poole

Thank you so much for your kind words, it means a lot to our team. We are delighted that your experience of the care and support we provide is such a positive one, and we look forward to continuing to be of service to you.


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Review from Amanda R (Daughter of Client) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

One of the carers came and tried to make breakfast for my mother. First, she put cooking margarine on the toast, then the second slice was not to my mother's liking. The carer's response was 'well get up and make it yourself '. My mother was very upset as she is an invalid and finds getting up by herself
very difficult. I asked her to leave and phoned Bluebird to terminate their service.
Some of the other carers were quite nice but my mother was not happy having different people at different times each day.

Reply from Melanie Cohen, Director at Bluebird Care Bournemouth & Poole

Dear Amanda, thank you for sharing your feedback with us, we are aware of the situation you are referring to and we are sorry that your experience with us did not match your expectations. We take all customer concerns very seriously and investigate all situations that are brought to our attention immediately. We continue to review our processes to ensure we always deliver the highest standards of care.


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Review from Dave B (Son of Client) published on 21 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm speaking for my parents as my father is the patient being cared for. From my brief meetings with some of the carers and my parent's comments to me, I only have positive reactions to share. If my parents were not happy with the service I would be the first to hear. Thanks, Bluebird.

Reply from Melanie Cohen, Director at Bluebird Care Bournemouth & Poole

Many thanks, your feedback is greatly appreciated. If there is anything further we can do, please do not hesitate to let us know.


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Review from Betty S (Sister of Client) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My grateful thanks to the Bluebird team for the care and attention they gave for the last three years to my late brother.

Reply from Melanie Cohen, Director at Bluebird Care Bournemouth & Poole

Many thanks for your feedback. It was our pleasure to have been able to make a positive difference to your brother's life. He will be sadly missed by our team.


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Review from M S (Client) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Live-in carers are 100% care.

Reply from Melanie Cohen, Director at Bluebird Care Bournemouth & Poole

Thank you for your feedback; we're really pleased that your experience of our Live-In service has been such a positive one. It is great for us to see that our passion to deliver a person-centred service with carers that are handpicked to meet your needs has led to your rating of 100% for our brilliant carers. If there is anything else we can do, please don't hesitate to let us know.


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Review from D G (Client) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to Covid-19, it has been hard. The carers have been good and done the best they can.

Reply from Melanie Cohen, Director at Bluebird Care Bournemouth & Poole

Thank you for your feedback; we really appreciate it. We strive to deliver the very best service - even with the challenges of COVID - so it means a lot to us that your experience means you are extremely likely to recommend us.


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Current Review Score: 9.5 (9.544)

Overview of Review Score

The Review Score of 9.5 (9.544) out of 10 for Bluebird Care Bournemouth & Poole is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.544 for Bluebird Care Bournemouth & Poole is calculated as follows: ( (54 Excellents x 5) + (31 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 90 Ratings = 4.544

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Bournemouth & Poole is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

Top 20 Large & Mid-size Home Care Groups 2023

Recipient: Bluebird Care

Date: Wednesday 31 May 2023 More details

Top 20 Large & Mid-size Home Care Groups 2022

Recipient: Bluebird Care

Date: Thursday 31 Mar 2022 More details

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Meet the Team (3)

Melanie

Melanie Cohen

Job Title: Company Director

Joined: 2016

Melanie plays a central role in the growth and development of the company, ensuring the interests of the customers and staff remain the primary focus. She brings her nursing background, knowledge and skills to the service and strives to find new and innovative ways to meet the diverse needs of the community. Melanie is also experienced in running operations within the care sector always seeking ways to improve and expand services to provide comprehensive and flexible support packages.


Ann-Marie

Ann-Marie Jordan

Job Title: Registered Manager

Joined: 2019

Ann-Marie brings a dedication and passion to lead and support our team to make Bluebird Care the very best provider of excellent service. She assists across the board to drive development, focus on quality and compliance and lead innovation. Her support means that every member of our team can perform to the best of their ability in their role, delivering quality care.


Betty

Betty Parra

Job Title: Deputy Manager

Joined: 2019

Betty has responsibility for the efficient day-to-day running of our service. She is passionate about improving the lives of vulnerable individuals throughout our local community. Betty leads our Office Support Team and works to support our customers, and our team of Care Assistants, to ensure our service meets the very highest level of expectation.


Frequently Asked Questions about Bluebird Care Bournemouth & Poole

What Type of Services does Bluebird Care Bournemouth & Poole offer?

Bluebird Care Bournemouth & Poole offers Home Care.

How many Carers does Bluebird Care Bournemouth & Poole employ?

Bluebird Care Bournemouth & Poole employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Bournemouth & Poole to verify any information. View our terms and conditions. Bluebird Care Bournemouth & Poole has a Platinum Service – more info.