Bluebird Care Bournemouth & Poole

Suite 13 Branksome Park House, Branksome Business Park, Bourne Valley Road, Poole BH12 1ED
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9.5 31 Reviews
  • Bluebird Care Bournemouth & Poole, Poole
Bluebird Care Bournemouth & Poole is passionate about keeping their customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety.

Bluebird Care Bournemouth & Poole offers a full range of care services ranging from a 30-minute visit through to full Live-In care where a suitably matched care assistant lives in the customer’s home. As with all support that Bluebird Care provide, the Live-In care service is completely personalised to individual customers and provides the ultimate in safety and protection.   

With kindness and compassion, their highly trained and trusted team deliver bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keeps customers being themselves, doing the things they love, safe in the comfort of their own home.

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Care Provided by Bluebird Care Bournemouth & Poole

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Melanie Cohen (Company Director)

Funding & Fees Guide for Bluebird Care Bournemouth & Poole

  • Prices

  • Between 7am and 10pm, our minimum visit length is 30 minutes. Prices start from £30.85 per hour.

  • We also provide overnight, 24-hour and Live-In care services. Prices available on request as dependant on requirements.

Bluebird Care Bournemouth & Poole Reviews (31)

Total of 31, showing 21-31
9.5

Bluebird Care Bournemouth & Poole has a Review Score of 9.5 (9.544) out of 10, based on 15 reviews in the last 2 years. Over all time Bluebird Care Bournemouth & Poole has 31 reviews.

Overall Experience

  • 18
  • 10
  • 2
  • 1
  • 0

Date Published

31
3
5
15
16

Review from A R (Friend of Client) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

On the whole excellent, only twice not so good but they were very young and I thought they needed more training. They were pleasant in themselves but did not know what to do so I had to show them and I was paying for this. I am 91 but my brain is still working, the District Nurses say my body is giving
up but I have the brain of a teenager. Thank you.

Reply from Melanie Cohen, Director at Bluebird Care Bournemouth & Poole

Many thanks for your feedback, we're delighted that on the whole, you feel our service is excellent. Our aim is for 100% satisfaction and we are sorry to hear that there have been 2 occasions where you have not been entirely satisfied with our service. Please be assured that our bespoke training and development programme is constantly reviewed and updated to ensure that our carers have the knowledge and practical skills to deliver excellent individualised care and support. We have taken your comments on board and they will be used to help us ensure we deliver an outstanding service.


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Review from S R (Wife of Client) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfactory.

Reply from Melanie Cohen, Director at Bluebird Care Bournemouth & Poole

Many thanks, your feedback is greatly appreciated. If there is anything further we can do, please do not hesitate to let us know.


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Review from J G (Daughter of Client) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is in her mid nineties and has memory loss. The excellent care she has received from Bluebird Care Bournemouth & Poole has enabled her to stay living in her own home. The carers are polite and treat her with competence, gentleness and respect. They assist her with washing and getting dressed,
cooking meals, medication, shopping and always have time to stop and chat to her. I am particularly impressed with the way the office keeps contact with me by phone or email and very rapidly, if the carers notice anything that is a concern. This has been especially important in the last year when we as a family have not been able to visit as often as we would like.

Reply from Melanie Cohen, Director at Bluebird Care Bournemouth & Poole

Thank you so much for your kind words, and we are delighted that you have such a positive experience of the care and support we provide. It is a pleasure caring for your Mum, and we look forward to being here for you and for her whenever we are needed.


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Review from Gillian C (Daughter of Client) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has always praised the help from the carers and when able to meet them I can see why. Nothing is too much trouble. Whenever Mum has a problem I have been able to speak to someone and things are always sorted out very quickly.

Reply from Melanie Cohen, Director at Bluebird Care Bournemouth & Poole

Thank you, this is great to hear! We're really pleased that both you and your Mum are pleased with our care and services.


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Review from P W (Client) assisted by family/friend published on 2 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

All is ok. I would contact you if I have a complaint as usual by email or phone. I do not appreciate the money I pay you to be wasted on constant reviews!

Reply from Melanie Cohen, Director at Bluebird Care Bournemouth & Poole

We really value your feedback, thank you. It's very important to us that we seek regular feedback to ensure our services meet and exceed customer needs and expectations, and to enable us to continue to improve our services. We do apologise if this has caused any inconvenience.


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Review from Jessie S (Client) published on 19 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything satisfactory at present.

Reply from Melanie Cohen, Director at Bluebird Care Bournemouth & Poole

Many thanks for letting us know that you are pleased with our service, we're very glad you are happy with the care and support you are receiving.


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Review from Francesca N (Daughter of Client) published on 14 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Bluebird Care Bournemouth to be staffed by warm, caring, supportive care workers who are well supported and managed. Their out of hours support is excellent also. Our 82-year-old father, who is carer to our dementia-suffering mother, was initially against anyone supporting his care of
Mum, but the Bluebird team have very quickly established a positive relationship with both of them.
Recently, a member of the care team arrived to help put Mum to bed and discovered Dad with a head wound (he had fallen over). I was unable to reach them, so the carer chose to stay with them until the paramedics arrived and only left when the out of hours Bluebird Manager arrived to take over. This shows how committed and professional all the team are, and also the respect that the carers are given; the out of hours support arrived to ensure the carer could get home. This encapsulates the quality of service and care offered to their clients also. I would strongly recommend Bluebird to everyone!

Reply from Melanie Cohen at Bluebird Care Bournemouth & Poole

We are delighted that you have received such a first class service and that we have helped support both your parents and your wider family. The situation you describe is just one example of the true dedication and care we pride ourselves in delivering to each and every one of our customers. Safety and independence within one’s own home, and support to all our fantastic care team is paramount. Thank you very much for your feedback – it really is appreciated.


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Review from John G (Husband of Client) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer is a delightful, competent person to encourage and care for my wife who would otherwise sit watching television and would be reluctant to dress herself.
Our carer is happy to clear up the crockery and makes the bed. We are very happy to have her help.

Reply from Melanie Cohen at Bluebird Care Bournemouth & Poole

Thank you so much for such positive feedback about your carer. We are delighted to have made such a difference to your lives, and hope to be able to continue delivering such high standards of care to enable you to live your lives in the way you chose. Your feedback is greatly appreciated


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Review from Diana T (Friend of Client) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All members of the team attending my friend and companion have been very efficient and pleasant performing the various tasks required with utmost care. There is support when needed.

Reply from Melanie Cohen at Bluebird Care Bournemouth & Poole

Many thanks for taking the time to submit a review of our services. We are delighted that your friend is enjoying the service they are receiving.


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Review from Hilary S (Wife of Client) published on 31 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very professional organisation that listened to us and managed our needs. The carers were all excellent. Their timekeeping was good and they were always positive and cheerful. It was easy to make contact with the office and they were always helpful. An exceptional care company.

Reply from Melanie Cohen at Bluebird Care Bournemouth & Poole

Many thanks for your feedback. It has been a pleasure supporting you and your husband.


Best wishes from the team at Bluebird Care


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Review from Jennifer W (Daughter of Client) published on 5 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care (Bournemouth) provided my Mum with the very best of care. She was treated with dignity and respect and enjoyed socially interacting with your friendly staff. From the beginning of the setting up process, when dealing with management, to the actual period of care, my sisters and I felt
Mum was in very capable hands.

Reply from Melanie Cohen at Bluebird Care Bournemouth & Poole

It was our pleasure to have helped support your Mum, and to help put your minds at ease. She will be missed by the office and care team alike. From all at Bluebird Care, we wish yourselves and your Mum all the very best.


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Current Review Score: 9.5 (9.544)

Overview of Review Score

The Review Score of 9.5 (9.544) out of 10 for Bluebird Care Bournemouth & Poole is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.544 for Bluebird Care Bournemouth & Poole is calculated as follows: ( (54 Excellents x 5) + (31 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 90 Ratings = 4.544

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Bournemouth & Poole is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (3)

Melanie

Melanie Cohen

Job Title: Company Director

Joined: 2016

Melanie plays a central role in the growth and development of the company, ensuring the interests of the customers and staff remain the primary focus. She brings her nursing background, knowledge and skills to the service and strives to find new and innovative ways to meet the diverse needs of the community. Melanie is also experienced in running operations within the care sector always seeking ways to improve and expand services to provide comprehensive and flexible support packages.


Ann-Marie

Ann-Marie Jordan

Job Title: Registered Manager

Joined: 2019

Ann-Marie brings a dedication and passion to lead and support our team to make Bluebird Care the very best provider of excellent service. She assists across the board to drive development, focus on quality and compliance and lead innovation. Her support means that every member of our team can perform to the best of their ability in their role, delivering quality care.


Betty

Betty Parra

Job Title: Deputy Manager

Joined: 2019

Betty has responsibility for the efficient day-to-day running of our service. She is passionate about improving the lives of vulnerable individuals throughout our local community. Betty leads our Office Support Team and works to support our customers, and our team of Care Assistants, to ensure our service meets the very highest level of expectation.


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